Myntra.com Complaints & Reviews

To whomsoever it may concern,

Hi,

Greetings of the day.

I've ordered Urban Ranger by pantaloons Men Green Conversational Printed Slim Fit
Regular Cotton Shorts, Size: 32 a month ago to be delivered to my native when I was on a trip. I've ordered 8 other items along with this order.
The outer tag said size 32, so trusting Myntra blindly which I should not have done, I removed the tag and 0acked it and I'm now on a trip to another place. When I've tried the short, it literally fell off my waist and to my surprise, the inside size tag said 36!!! When I called Myntra support, they said they need the tag for return which I totally understand, but how should I expect that there would be an outer tag and inner tag size mismatch? I expected Myntra to do better than that! I would like Myntra to consider this mistake done from their end and refund or exchange my product. This is practically unusable.

Thank you.

Best,
Harsha

Delivery person says like old orders it was used.. But actually it was not used by me.. It is in original condition send by myntra, same I update via images share.. Hence it is you send me pre approved return, for current 2 and pending 4 jeans pickup.

Immediately at delivery I update picture that your products have problem then how could youvdenied for return.. It's you people who send me wrong products, which I open in front of your delivery boy and immediately update you along with pictures and you kept on denied

I ordered a perfume from Myntra worth rs 6660, Order ID # 1209341 [protected]. The spray nozzle came out faulty and I shared pictures with them regarding the same. However, after some time they rejected my return request stating bogus reasons such as quality check was done before sending the product. My question is How was the quality check done to the sprayer when there’s a small film of cover outside the box ? How can one see through the brand box to see if the sprayer is alright or not? This is just lies and a cover up from Myntra. They’re lying and shrugging off their responsibility. Kindly take the product back and refund my money.

I ordered a discounted wax product from Myntra on the 12th july 2022 but the order cancelled by myntra and say that this is fraud order placed so I contacted them they said they will soon update me but after few hours I saw they have resolved my query without any resolutions..just bcoz I have ordered the discounted item they didn't delivered and come with excuses .. then why are they putting the discount coupons show when they are not gonna deliver ..very bad service and this order was my first and last with Myntra this thing i do with my 2nd number and happened same things everytime Myntra cheating with customer.

I have requested for a return of an item I have purchased recently and to this day no agent has come to collect the item nor has the company refunded the amount I have spent on the item.

This is regarding order no[protected]-4193701. I have ordered a DECOREALM Robe with shorts in gray colour from Myntra. When I received the product there was no price tag on the product although tax invoice was there inside the myntra packet. The product was different in colour and design. I complained about the missing price tag to customer support when I opened the package and also I wanted to return the product. I have shared all the required images that they asked me to verify. After talking with the customer support for 10 days they declined the request to take return of the product. I paid Rs.3697 for the product. This is a case of harassing a customer when I’m a Myntra insider Elite customer. If this issue doesn’t solve as it seems like I’ll never shop again from Myntra.

I had placed an order for 2238 on 11th June 2022, the order was not placed but money was deducted from my credit card. No mails were sent from myntra regarding the order but got a message from my credit card that Rs 2238 was deducted from my credit card.

Dear sir
I have ordered a " cotton rich soft padded non wired multiway t-shirt bra" from e- commerce site Myntra.com with order no 120838877177484065401 and it was delivered on 02 July 22. On the same day I placed the return request on being recieved a substandard product and same is not executed till 11 July 22. In this regard I also logded a query through "contact us" with issue no IN[protected] on 06 July 22 and without resolving the issue they have closed the query request and also return also closed. I have confirmed through customer care that your request has been declined and rejected and there was no reason mentioned by customer care. however i have received messages on pickup fail which actually not attempted by them. Customer care said that again raise a new return request for the same but this time while applying return request, the return rate reduced near to one-third. Sir it is the grave violations of consumer rights. Pls do the need ful sir

I ordered for a Spyker distressed jeans order a Spykar Jeans in few days back it came with different colour I think it's not even that brand original brand this is how myntra delivering fake items to the customers and this is third time of taking the same issue within a span of 10 days and people from Myntra customer care are saying are saying that we are taking some action on this but then not taking any action and we are facing the same issues
My order id was 1208975 [protected]

I have order a fire bolt smart watch but receive an empty box, the watch was not inside it.

I ordered two products from good vibes however recieved a product from a different brand that too with lesser price, now after lodging the complaint they are not picking up my return because it is not matching with the product I ordered, Pathetic and worst service ever

I placed an order yesterday and made the payment through card and i got the notification from bank for the deducted amount which is Rs1629
I tried checking the order in my profile but it is not visible.
i need to know if the order is being processed cuzi already paid for it

I purchased a Michael kors watch from Myntra on 7th June 2022 costing 16, 995. Order ID # 1206420 [protected]. I received the product and didn’t like it because of a black spot on the watch. Since it was a returnable product, I requested for a return which was declined by Myntra claiming that there was no black spot when they had sent the product. I again requested for a return, it got rejected twice without picking up the order. It was becoming highly disturbing for me mentally and financially because I wasn’t getting a solution inspite of end number of customer care calls and writing to them. I finally tried again and my return got approved. My product was picked up on 22nd June by xpressbees courier partner in the evening. I didn’t get any proof of the pickup or the tracking details of the order pickup. After 5-6 days I contacted the Myntra team again regarding a solution. I was informed that the product has reached the warehouse and quality check process is going on. The next day I called again and the agent replied that the product hasn’t reached the warehouse. It was highly shocking for me to be different responses everytime. In the meantime, my order status in the app showed that I refund has been processed from our end. I was lucky enough to take a screenshot of that update because after sometime, that update never reflected and it again showed that quality check process is still going on. After few days I again didn’t get any response. In the first week of July 2022, I contacted the customer care team again on call and I was informed that 8 business days of quality check are not enough and I was then asked to wait the solution till 11tg July 2022. It became more frustrating but I still had hope that right product has been sent to Myntra so I’m surely going to get a refund. Yesterday, 8th July 2022, I received a response stating that my return has been refused because I have sent them a different product and also to confuse me they mentioned that right product was sent to me initially. I literally got shocked because after so much hassle my product was picked up and this was the solution that I got from them. They have shared a false claim. I immediately called the customer care team asking for proofs of the videos of the product that they sent me, the product that was picked up from my house and the product that they received after my return request because I need proof of their false claim with videos of the product showing date and time. That’s how they will be proved wrong. Since yesterday I’ve called Myntra multiple times, either the agents say that we don’t have any further solution and the product has been re shipped to you so please keep it or they disconnect the call in between. I don’t need the product I mentioned them unlimited times I just need my money. I feel helpless now. The watch still shows a return policy of 30 days easy return. Please help me because my hard earned money is involved. They have been harassing me for many days now.

I placed a order on 8th July on Myntra and i got a message of order confirmed on site after payment and bank account got debited. But when checking in My order section, no order was placed. Calling support i got a reply that you need to wait for 7-10days for the refund. I once again placed the order on next day as i needed the product urgently. But again same thing happened and my bank account again got debited with no status of order placed on myntra site. This time i called myntra support and asked if there is any problem in my account they said your account has no problem and again you need to wait and you can call back for status update. The support person told me we don't have any complaints mail id or number neither we register complaints. You just need to wait and asking on whether i will get a call back on my issue resolve, they said no you only have to call again. Very unprofessional behaviour from the myntra support team. Still waiting for my money and status on my order.

Since 2 months i had returned their product which they told me to do self shipping to one of their address but after that they are still not giving my money back, even i[censored] want i can send all those screen shots of couriers receipt and the money that got deducted from my account. Even i tried to reach their customers support services executive number and each time these agents are so rude and impolite even they don't have process knowledge and all the time they will give me irrelevant answers to my question and they will tell me to wait for 24 hours but my question is how long i have to wait as theirs waiting period is not ending from their end as now it had been 2 months. Now i am requesting to you guys who ever is reading my messages please get into this matter and help me get my money back, even i am an old customer of MYNTRA but still they don't care about their customers problem and now they had blocked my complaint number so that i can't reach to them n so that they will not give my money. Please i can't tolerate such harrasment by MYNTRA agents towards me. So now i request you to get into this this matter and help me to get my money back otherwise MYNTRA will remain only as a name with no brand n standard with ZERO customers satisfaction... Please help me and get back to me ASAP... Thank You

I had order 7 cloth products which was valued nearly 9, 000 rupees. At first 3 products were arrived for delivery and the delivery person called me.The conversation was as follows:
Date of incident:[protected]
DB - Delivery Boy
DB: Sir there are three products available for delivery which costs nearly 2976 rupees.
Me: Yes
DB: Sir, we cant deliver the product to the specified location can you please come to the myntra logistics location and can you please collect.I will send the location sir
Me: ( I was just shocked for a while) Why should I come anna. Till before I collected the products at my location, why what happened now?
DB: Sir I think it was E- Kart logistics and now it came to Myntra Logistics which is too far from my location to your home anna. ( Now after knowing my age he just called me anna and to be frank the distance from my location to his office was nearly 4 km). Anna many people from the location are also collecting the product by coming to this location.( how fair it was I don't know)
Me: Anyway, anna why I should come - I just asked again
DB: Anna if you wont wish to come I just return the product as it was too long from our location to your location, we wont deliver it was final. ( He just said)
Me: How can you do like that (and I came to know that he wont listen to me and I will just call the myntra customer care and I will find the solution) and I just said wait I will come.
DB: Ok anna, Anna I will give my personnel number and I will share my location and I will be available through my phone and you can call for any query anna. ( and I gave my number and asked him to put me message and I just cut the call)

After all this, I just called the myntra customer care and I explained all these things and she just replied that sir you don't need to go there, they will only deliver the product at your doorstep.

Still I got the call from the delivery boy and said that anna you got two more product when will you come and collect anna.

Now he directly demanded me to come to his location collect the product. The way the delivery boy was very rude saying that if you wont come and collect the product I just return it and also for the new arrivals he just said anna as you already had my personnel number I just keep these products with me and I just put in my shipment as delivered, you can collect your products at your free time( for this I said no).

The Phone number of delivery boy : [protected]

Remedy I need:
1. I need my new arrival products to be delivered to my location.
2. I also need some compensation for the collected products from theirs location.
3. This should not repeat for anyone and for anytime

Hi Team Myntra,
Before some time i have purchased one Red tape shoes from Myntra App but when i received my shoes the box was completely damaged but still i accept that.
But when i try those shoes, the size was not fir to me so that i apply for exchange and then the same courier boy comes to me to receive those shoes and at that time the behaviour of that person was completely changed, and he denied exchanging my shoes because of that damaged box and at same time he updated the status about quality.
And he gives me threat that i am localised of here and without my permission nobody can exchange and deliver your package here.
Really the behaviour of that courier boy not accepted.
Even after that nobody visit my location for quality check. Every day i am receiving message that today we will pick this package but till evening automatically visit cancel. It happens with me 3 times and now forth time it is again show the same status "Quality check failed" without any visit of your team.
So now please tell me how that is possible to check quality of my shoes without any physical visit.
Now i really feel that the courier boy is more powerful then Myntra team. Even i am not getting any support from you customer support team as well. I am calling them every day but no positive response.
Now i need solution anyhow?

Name - Ankit Malik
Contact number - [protected]
Email id - [protected]@gmail.com

I had placed an order of Myntra, order id
[protected] . I made the payment on 24th june 2022 to myntra through PayTM app.
I had placed a return request for the Phillips straightner. I had paid through PayTM wallet. No order was placed but the payment status was successfull. It’s already been three weeks.Im always getting a negative response from myntra
I have already sent you the bank statements as well as payTM wallet statements. I humbly request you to please help me to get my money back.

Kindly look into the issue and let me know the status as to when will I receive my refund.

The issue that I have experienced was: I have ordered from myntra, formal trousers on 12th of june, after a lot of delays in the delivery status. on 29th june the status in the app updated as delivered. I didn't get any call from the delivery agent and the parcel wasn't delivered for the same. I have raised an issue but the issue has been resolved without any notice and again I have raised the reinvestigation that also has been resolved without any notice. After all these I have called customer care and once again they are telling me there is no other solution, this makes no sense at all, for something that happened from myntra side why should i bear the cost. This is completely unacceptable.

I had ordered M.A.C Studio Fix Pwder Plus Foundation- NC42, order no. is 120686011727692660803 along with other 3 items on 12th of June
On 14th of June I received only 2 items but did not received M.A.C Studio Fix Pwder Plus Foundation- NC42

After complaining about it they delayed my request saying to wait for 48 hrs multiple times till 30th of June

Ultimately on 4th of July they updated in my app saying that claim is been declined

I did not receive another product which was Loreal Face Serum for which I got a refund only because it costed below 500/- INR, just because M.A.C product is expensive they delayed my requests, once they closed my issue saying issue has been resolved but in actual I din receive that product nor I got any refund. I had re open the issue and followed up 100 times

On call also same reply that investigation is going on, delivery partner also called twice to check whether package was tempered or no, but simply no justified revert from Myntra

Myntra being such a big and reliable brand treats their loyal customers like this is not acceptable, I lost 2507/- INR behind this product just because I trusted Myntra

Request you to look into the matter and help me getting my refund