Myntra.com Complaints & Reviews

Order ID # 1211082 [protected]..I ordered an Arrow formal shoe which didn't fit me, so I requested a return request within 4-5 hrs after receiving, I tried the shoe once to check the size and as it didn't fit so I packed it back intact with all the tags..the delivery person came the next day to collect the product and as we live on the 3rd floor and I wasn't at home, my wife asked him to come upstairs through the lift to collect it, on which the delivery person said just through the product down from the third floor, my wife again requested the person to come upstairs but he insisted on either throwing it down from the balcony or sending it through the lift. As we have a small baby, my wife couldn't go downstairs and sent the product through the lift. Now my product is marked as used/damaged by the delivery person who didn't even come upstairs to collect the return packet and check the quality infront of my wife so that it is proven and agreed to all that it wasn't or was used. THERE WAS NO SUCH REPORT MADE TO US BY THE DELIVERY GUY WHEN HE TOOK THE PACKET, there is no proof that we returned a used product and obviously it wasnt used as I just tried it once but it didn't fit and packed it as it is along with the tag and all. The most frustrating part is that MYNTRA is keeping all the powers to themselves and not providing any authentic proof while collecting the product, there is no set process and the customer service is totally robotic and keep on repeating the policies without even understanding the concern. It was a size issue and I wanted a UK 11 which was not available in the same shoe, so my wife placed a different order for another shoe UK 11 if you see the order I'd Order ID # 1211235 [protected]. We really beleive it's a scam by Myntra which is being run along with the delivery partner...they are now sending the product back with no proof in what condition it was returned by me, they can not be trusted as they might tamper it and blame it on us to force the product on us. We are waiting for the refund and if the refund doesn't happen we want to take it to next level...this kind of scam was not expected from such big name.

Order is #121045285127000760101 I had ordered an h and m jeans but wrong and defective product with torn tags I have pics as proof my order and jeans are not matching and still they are not accepting the return request I want strict action to be taken against the seller and Myntra for allowing such practices so that they can't fool innocent people of their hard earned money people please boycott myntra

I have ordered 2 items on Myntra, i have returned the items. It has been more than 10 days I have returned. Myntra said they have initiated the refund but i didn't receive the amount. They have given the reference number to contact the bank for refund. Please do the needful.
Total amount is 2048/-.
Reference numbers:
[protected]
[protected]

Myntra has not been picking up the return order from the last 15 days and they are pushing the pickup date every single day without giving any clue to what is the reason for no pickup.

Order Details:
1. Order Number - 120923497005058646303
2. Order Date - 9th July 2022
3. Order Amount - Approx. 17, 000 INR

Product came damaged due to worst packaging from Myntra.
They able to deliver product on my address but unable to pick it up in the same address. Still I went ahead and dtdc courier with my own expense because Myntra assured that they will pay courier charges.

Now my issue here is, they are not accepting the product nor refunding my money.

Worst experience with Myntra support escalation team. They cant do anything about it, even the senior person seating at higher position can not resolve my issue.

I want my refund of that product plus courier charges. Please resolve my issue if you are not Fraud Myntra company.

Sir / ma'am,
I ordered two shoes
1. Red tape with price of 2069 ₹
2. Allen cooper with price of 1648 ₹
Total amount of 3717 ₹ was deducted on 29 th of june
with Order ID # 1208370 [protected] but red tape shoe was returned due to size issue and I have already returned the product and I have recieved the message regarding the refund on 5 th july but till now as of late the amount has not been transferred back to my account and when I checked it again in myntra it displayed refund credited on 15 th july but the amount has not been credited and I have already raised an issue regarding that matter with issue No
IN[protected] and they gave a specific date that it will be resolved within the given time period but its all in vain. I got a message that it has been resolved but till now its not been credited back to my account. The customer service provider gave me Bank reference number 6592154212536725706127 and so I went to the bank to check it but the bank manager told me since its not been credited to them its not possible to transact the amount. Its been many weeks now and soon going to be a month long, I have contacted the myntra customer services but its all in vain
Never have I ever been treated by Myntra like this.
Now I am beginning to think Myntra has lost its customer grievance support.
Customer support was good in myntra but now what is happening to them, it looks like myntra is stealing money from online customers.
Please help me with the issue and kindly resolve it .
Thank you
My contact details: [protected]
My email : imchen.[protected]@gmail.com

On 28/06/2022 I, Rachna Jhaveri, used my debit card on Myntra app for a total amt Rs.6482/-, out of which i was expecting a refund for 2+3 return items.

I have received credit on 3/07/2022 for 2 transactions, the other 3 are pending amount 743, 799 and 896.

Myntra confirmed that they have already initiated the refund for the three transactions but it's NOT YET CREDITED in my account NOR have I received any valid IMPS reference number for it. Also 3rd July refund was done through UPI immediate credit, why not the same procedure used for these three transactions?

Sir / ma'am,
My product with Order ID # 1208370 [protected] is returned due to size issue and I have already returned the product and I have recieved the message regarding the refund but till now as of late the amount has not been transferred back to my account and I have already raised an issue regarding that matter with issue No
IN[protected] and they gave a specific date that it will be resolved within the given time period but its all in vain. I got a message that it has been resolved but till now its not been credited back to my account. Never have I ever been treated by Myntra like this.
Now I am beginning to think Myntra has lost its customer grievance support.
Its been many weeks now and soon going to be a month long, I have contacted the myntra customer services but its all in vain. Pleas help me with the issue and kindly resolve it .
Thank you
My contact details: imchen.[protected]@gmail.com

I had ordered a tshirt from myntra on 27july which was expected to be delivered by 30july..but hasn't been delivered till now 31 and order status is showing no movement

I am an NRI. Ordered some stuff from Myntra as I always do. When I tried on the stuff, one of them smelt of sweat and I returned it saying it smelled bad and looked used. They reshipped it to me telling me that the item was used. LOL. Well! That was the complaint in the first place! Never buying from Myntra again! Fortunately there are so many other platforms!

I ordered a regular jeans from Myntra on 21st July 2022. It was slated for delivery on 24th July, which never happened. It was a pre paid order. I filed a complaint through myntra help center. On 27th july, it showed delivered. But the delivery person never called me. I raised a reinvestigation there and then, and myntra gave me a deadline of 31st july for an update on the same. On 29th July, the help center showed that the issue had been resolved, but again, I never received the order. I raised a complaint yet again, but the same thing happened.

Now the myntra escalation team keeps saying that they can't do anything about it, that they can't contact the delivery person. I told them them either give a 800 rs coupon, or a refund, or the delivery boy's number, but they kept repeating that they can't do anything now.

So the present situation is, I have already paid for the jeans, which were to be delivered on 24th July, but never received them.

I would request you to kindly resolve this issue: either deliver the product, or process a refund.

I am an ICON member of Myntra, I have placed an order - neerus kurta with Palazzo and dupatta worth of 6230 rupees, I have returned it due to fit issues and product has been picked up on 14 July, but till today (31 July) i haven't received refund yet. I called customer care multiple times, they are raising ticket and closing with status as resolved without actually resolving the issue.
And again i have raised new complaint request, they updated that before August 1 i will get an update but no update yet.
How much time will it take to initiate a refund? No update even after multiple calls with customer care, Facing worst service experience by Myntra.
Please refund me ASAP.

Order no.[protected]-2720501

On 19 July 2022, i ordered 3 tshirt from Myntra Android application.payment option chosen was COD.
On 25 July 2022, Delivery boy arrived at modinagar Bus stand.he said that he will not come to my address .I went to modinagar which is approx. 7 km from my address.He said first you have to pay money than you can collect your order.one of those tshirt (Slazenger Men Teal Blue Brand Logo Applique Ultra-Dry Running tshirt) was damaged as it was stick to its polythene packaging and burned. So i return that tshirt at the same time and select damage product received in Myntra app .delivery boy took tshirt from me. I came back to home.in evening, Myntra app sent a notification that your return cancelled.
I called so many times customer helpline number but they were not listening my concern.
Today on 30 July, a customer executive connected me to escalation manager Azhra.she said we deliver product after 100% quality check so it's impossible we can deliver a damage product. And your return cancelled due to quality check. So now we are reshipping this damaged product to you it will reshipped in a very short period of time and you have to accept delivery.if you'll not accept this delivery may your package will lost.But under no circumstances we'll refund your payment.
My concern is i don't want this burned tshirt.please refund me my money.

On 19 July 2022, i ordered 3 tshirt from Myntra Android application.payment option chosen was COD.
On 25 July 2022, Delivery boy arrived at modinagar.he said that he will not come to my address .I went to modinagar which is approx. 7 km from my address.He said first you have to pay money than you can collect your order.one of those tshirt (Slazenger Men Teal Blue Brand Logo Applique Ultra-Dry Running tshirt) was damaged as it was stick to its polythene packaging and burned. So i return that tshirt at the same time and select damage product received in Myntra app .delivery boy took tshirt from me. I came back to home.in evening, Myntra app sent a notification that your return cancelled.
I called so many times customer helpline number but they were not listening my concern.
Today on 30 July, a customer executive connected me to escalation manager Azhra.she said we deliver product after 100% quality check so it's impossible we can deliver a damage product. And your return cancelled due to quality check. So now we are reshipping this damaged product to you it will reshipped in a very short period of time and you have to accept delivery.if you'll not accept this delivery may your package will lost.But under no condition we'll refund your payment.
My concern is i don't want this burned tshirt.please refund me my money.

I haven paid for the item and they said there is some issue in the mswipe application and didn't receive the money I haven't received the item and money has been deducted from my end

Ordered placed for multiple items on 22 July for amount 4786₹ and expected date was 25 July but not received anything then I talked to one customer care on 26 she assured that items will be delivered before 29 July but still not received anything... Now I'm not able to talk to any of customer care neither can call them... Either deliver my order ASAP or refund my money back asap

I ordered white joggers from myntra and the button was corroded/ rusted when i received it, due to which there was a stain on the button hole. I wanted to exchange it as it was too loose so i applied for a smaller size in exchange for the one i received. When the delivery boy examined the product he told me that it cannot be returned because of the stain. I told him that it was already there when it was delivered but he asked me to talk about it at customer care and its just not working, all of the agents are busy. Kindly exchange the order.
Thankyou

I ordered a jeans from myntra but it's fitting is not perfect it is too small in length so I want to return my parcel to myntra but after submitting return request it get cancelled by myntra without any reason this happen two times now I put third request of return request.very pathetic service from myntra😡😡😡

I tried to reach out to customer care regarding my order on myntra, but they didn’t provided relevant response no solution
Customer care executive and their supervisor cut my call in the middle
My order Is a bit expensive and now i have to purchase it on a higher price with late delivery
Very bad customer support
No solution provided

I ordered 3 shoes on 20 July from Myntra on cash on delivery mode and they confirmed my order and now after 9 days they cancelled my order and said seller cancelled my order and sorry for inconvenience.Itz cheating I am good customer of Myntra in past