Myntra.com Complaints & Reviews

I received wrong product from Myntra & while exchanging product delivery agent provided below reasons and kept the exchange product on hold.

This product cannot be exchange due to high price value of exchange product. May I know answer from Myntra if they have provided the wrong product at high range where there is customer mistake?

Also please be informed, I ordered earlier Roaster jogger of waist size 36 (refer Myntra bill screenshot) and I received product from myntra which is totally different - it wasn't jogger normal roaster jeans with waist size 28

I ordered a bunch of items from myntra app after a long sabbatical from clothes/footwear shopping. They accepted my orders and I completed the payment and it was placed successfully. When the time came to deliver, the app started showing me updates like 'delivery delayed' which I understood, might happen because of 'n' number of reasons. Later the next day, the orders started getting cancelled. Likewise, all of my orders got cancelled from their end, and now I have to shop again from a different place this time to get my stuff. To top this, they've sent an email stating that my cancellation request was successfully approved, whereas, I needed those shoes and never put a cancellation request.

I have ordered a denim jacket Order ID # 1216413 [protected] from myntra I got some fitting issues so I returned back my product unused with all the tags to meet thier all quality check parameters but on the next day they put my return request on hold and further cancelled it and gave email regarding reshipment how I can used the product in 1 night damn myntra is just playing with customers pathetic experience
And at cost I want my money back I ii

Its been two months I've been placing orders. firstly its getting delayed and then automatically cancelled after getting delayed. when its delayed i spoke to the customer care the raise an issue and later in few days the issue gets resolved automatically and the the product gets cancelled. its so annoying and awful.

I have order for a pair of wildcraft shoes in the huge last sale and the delivery was expected on 4th September 2022. The order tracked and it's showing it would reach to me by 4th September, however i have not received any call from the delivery agent. On 5 th September i have received a message, that since we are unable to deliver your order and was cancelled by myntra. Again I check product and was in stock. I'm expecting my order as I was needed for my work on the same ordered day if myntra would have informed me, on the on that time i would have order some other Please stop such stupid games.

I have received a wrong item dated 3rd October, 2022, but, now they are saying it will be returned back, but failed to send any pickup agent dated 4th October 2022, now saying it will take 11th October 2022. More over, because of their mistake, even if I purchase my original item, which has a price difference, Myntra said, not possible I have to buy, even if it cost higher. I am attaching photograph of both product. Item Description: WildHorn
Men Brown Solid RFID Protected Leather Two Fold Wallet
Size: Onesize, Order ID:[protected]-1915501 please help me out.

The delivery boy is very very bad and he sent me out of delivery msg on morning and i have called him immeadietly but he is not answering my call and after so many times he is lifted and then he is telling he will deliver my item when he wants to deliver till then i have stay in deliver adress otherwise
he tells me he will return my return when i am not there in delivery adress
i cn expalain full problem but you go through it

Hi Team,
received product n 8th sept due to size issue I returned it on 9th sept after that I keep calling their customer care for refund but they keep tell lie and new excuse all the them, some time product quality was bad, product not reached to warehouse, ... blah blah, all the time they keep telling lie and so far 24 days passed and they did not refund my money.
Order ID # 1214164 [protected] for more details

We got delivery from ekart agent .The agent din’t brought Myntra packet but brought ekart packet in which 3 bills were there and only 2 products, the agent came to my door without calling me on phone, i have taken video of this situation, cos this is the second time facing same issue. Last time also got 2 products but got a message that 3 were deliveries, when complained myntra customer care, they said we cannot help cos here in database 3 products it is showing.so this time took a video for proof. This ekart fellows doing such a fraud. Will u take legal action or should I take legal action on Myntra and ekart Or remove ekart from your delivery partner. This guys are fraud.
[protected]

As I had placed an order with Order ID[protected]-7596001. I had received the original product with all brand tags and labels, As due to diminished quality issue tried for returning the product with all brand tags, unused and unwashed condition. But at return submission place it is getting delayed again and again. When I tried to call pickup agent, he talked very rudely to me and denied for pickup. When tried to reach myntra customer care they asked me to wait and this is not getting resolved even after filing a complaint. But I hope why customer should face such disrespect and inconveniency. Please consider my problem and provide proper resolution.
Please reach me out through mobile [protected] for any other queries.

Recently I was ordered roadster black shirt, my Order Number:[protected]-7651901, But I didn't get product and showing delivered, i was recently complained and but saying its take may be 7-8 days, , Why customer face to much problem, this type fraud not expected from Myntra, And one of the executives (Tany shree) saying company haven't policy to cover your loss), Company haven't not any policy for customer facing any type of fraud, I was asking to her, give me your id number, she said, I didn't provide you because this is not under our company policy

I bought deodorant, my order id # 1215199 [protected] package of deodorant was already opened & deo was not sealed. So i retuned item under damage products section, they picked up product on 21 sept. After picking up product they are saying that your product return is declined because product is not damaged. After that myntra said you will get replacement/ reshipment in 7 days, myntra declined to give me refund, after that i was waiting for replacement but then today 27 sept i get this message of courier company again that delivery boy is coming to pickup product of myntra from me, what kind of fraud is it? They did not give me refund or replacement & now they are asking for return again. So now directly myntra is harrasing customer, they are not giving me product replacement & not even refund, when i retuned item awb number was[protected] it was sent to delhi warehouse, now they are again asking to give return when i have no product nor refund now they sent awb number[protected]. Please sir provide my refund or product, myntra is wasting my time & money.

I placed an order of a Pencil Skirt from the brand SASSAFRAS from Myntra.
Order ID is #1214810 [protected]
I ordered in size 30, yet the skirt was pretty much loose on me & I didnt even like how the fabric felt on my skin when I tried it, so I placed a return request for the same.
The product had tags intact & the agent also checked the product & it had tags.
The product was unused as how can a person wear a skirt when its already loose for them.
Yet my return was PUT ON HOLD because it failed their quality check & now the App says that my return is REJECTED & the skirt will be reshipped to me.
First of all, I didn't even do anything with the skirt that they provided, the tags are intact & I haven't even used it. I returned it as it is so how did it FAIL their quality check?
Does Myntra sell low quality products to their customers that they themselves don't want to accept back?
Secondly, Their customer care is so pathetic, I opened 2 issues, one was resolved without any comments & the other is still OPEN & I haven't heard from them, just received their generic message that the quality check has failed without any explanation.
This is really such a pathetic experience for me as a customer.

My Order ID is #1214810 [protected]

I would like Myntra to refund my Money as soon as possible & they can keep their low quality skirt with themselves.

I ordered 'Harpa Women Mustard Yellow & White Printed Top' and I requested for exchange of same product with same size, which was not delivered to my home.

But I got a message that the product was delivered and my existing one was returned, when I am still having the existing item with me. I raised complaint with Myntra, and asked for exchange, but they are saying I cannot get the exchange but can only return the product. Also, they closed the query without hearing me out. They updated the status as if it was resolved, when it is not.

I do not understand why I cannot get the exchange of the product that I want. First, they even could not trace to which place they exactly delivered the product, but they are denying me the exchange. Even for returning the product also, they will not credit full money to bank account, some money they will credit to Myntra account directly without giving any option for user to choose.

I expect a resolution asap.

Contact - ramya.[protected]@gmail.com

I recently bought sandal form mynta and its Order Number:[protected]-9886201. but after one day o[censored]se one of the strip of sandal ripped out. i put a return request and the return id is [protected]. but the pick up person didnt take back sandal and asked me to contact customer care. i called myntra customer care but they simply denied to take back used product but i use it only few minutes. infact product has one month warranty too but they simply denied and i asked them again then wahts the point ofg warranty on product .i need my refund back from myntra.

I am registered and active user on Myntra.com.

They suspended my account without my permission and also cancelled my orders.

I have called to customer care but they disconnect after few minutes. I have tried 5 times in 30 minutes (I have recording too).

To activate my account they asked for Government proof (adhaar card/voter card, etc...).

Why Myntra need my government proof to activate account. I don't understand and it is irrelevant.

Hoping for help.

I placed an order of a pair of van Heusen sandals and it was delivered to me on 25th September. It was really loose on me so I had placed for a return the same day. The return was picked up the next day and the delivery boy checked the sandals with all the tags for 2-3mins and later approved. The product was successfully picked up. Next I receive a message from Myntra today that the return has been declined because it didn’t pass the quality check. On calling them they wasted my 1hr and told me that the tags are missing. When the delivery boy picked it up he checked everything and all the tags were present. I am not supposedly to know what happened to the sandals after handling it over to him. This is complete harassment. I want my refund because the sandals are fitting me and hence it’s of no use keeping them. Myntra should be banned forever. This is complete harassment.

Money got deducted but order was not placed.after waiting for 4 days i didn't get my deducted amount

I placed an order worth 2759 rupees on myntra and paid it through paytm wallet, my money was deducted but my orders were not placed what should I do??

I bought a total of 5 items from Myntra. The issue is with the cancellation of 1 product among the 5. Name of product is: "WROGN Men Grey Self Designed Slim Fit Stretchable Jeans".

I had raised a return request on approx. 13th September 2022. The product was picked up from my doorstep and verified, and later the return was cancelled by Myntra courier on 15th September 2022. The reason produced was "Quality Issue". According to the courier, the product's name in myntra.com says "Grey Jeans", but the returned product had color "Black" written in the brand tag. I had contacted them and explained that the product I received had the color "Black" mentioned in the tag, but Myntra is advertising it as "Grey Jeans" which is not my fault and that I had returned the exact product I received. My return was cancelled anyway, and I was told that the product would be re-shipped to me within 48 hours.
I never received the product back, despite raising multiple complaints with the customer care. So now, the situation is, my return was cancelled, I never got any refund and neither did I receive the product back. Please help me resolve this issue. All I want is a refund against my return.