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Myntra.com Complaints & Reviews

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Updated: Nov 3, 2025

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Bad 😕 It seems that Myntra.com has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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Myntra.com reviews & complaints page 60

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Hi,

So basically i ordered a trouser from Myntra and since the fitting and the quality was not upto the mark, i placed a return request withing hours of the product being delivered, but guess what they rejected the product saying quality issue.My question is what will I do in dew hours to that product which was picked up next day. The rejected product was delivered to me after 10days and no matter how much I fought with the customer care, they r now telling me that the product cannot be returned . I have all the proofs where on the website it's mentioned that the product can be returned within 30 Days and it's not even been 30 days since it was delivered to me. Imagine this happening to one of their loyal customers who has been shopping from them for 10 yrs now. I have clicked photos with the tag intact and of the product showing that the product is not compromised.

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Jul 05, 2022

Updated by Sawleha Sayed Screenshot of the return policy

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I was suppose to receive my order on 20th June n it's 5th July today. Even the customer care isn't helping me. No updates are shown, the product has reached Ahmedabad trasport hub on 5th June which was the last updated, no updates there after. Customer service centre is not even picking up my call. I am excitement disappointed with the service provider by Myntra. Worst service provider even seen in online shopping platform.

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Address: Mumbai

Myntra claims to have delivered 4 products to me but has not delivered the same, they refuse to investigate my case claiming that they have delivered my products. Instead i have received 1 pair of mens slippers that actually belongs to someone in Surat as per the tax invoice in the bag. So not only have they cheated me but also another person.

I have been raising a complaint to Myntra since the day I received the product but they keep closing my ticket without addressing it. I keep getting calls that we will look into the issue but they do nothing. I have sent them all the details via email and tickets but no resolution.

I want the refund of my 4 products not delivered to me which totals to Rs.2924/- against Order ID # 1206711 [protected].

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I am reaching out regarding my unresolved complaint from your Customer Service team. On 26th June 2022 I placed an order from Myntra and the product was supposed to deliver around 30th June but I got message that it will be delivered early i.e on 28th June 2022. On 28th June around 5pm I have received call from the Myntra Gurgaon team that our agent will come and deliver your product by today. I told him I am at home let me know when he will come to drop the parcel to which he replied he will call you. After few hours I received your product has been delivered successfully. I have no idea to whom he has delivered my product. I even checked with my neighborhood and near by shops but they have not received any parcel by my name. Next day I approached to the customer support team regarding the same concern but they asked me to wait for three days. After three days without my acknowledgement they have closed the complaint just by dropping the text we have enquired with our logistic team and it has been delivered. As I was not satisfied with the resolution I again reached out to the team but they replied please check with your neighbour. Seriously? Don't you think it's supposed to be the responsibility of the delivery boy to inform me either before stepping out for delivery or after delivering my parcel to the unknown person and now your team wants me to check with my neighborhood. According to your customer support team should I knock each and every door of my society just to ask hey have you received my Myntra parcel?? This type of irresponsible behaviour of delivery boy is seriously not acceptable. He didn't even bothered to call me once before stepping out for delivery nor after delivering the product to the unknown person. I am not even really sure if has delivered the product to anybody. Next day I again reached out to the customer support team, I told them kindly share your logistic team contact details so that I may check with them who delivers their parcel in our area. Atleast there will be no miscommunication and if the delivery boy has genuinely delivered the parcel atleast he will be able to tell about the shop or house no or person to whom he has delivered but they denied and asked me to wait again for next 3 days. I told them the last date for exchange or return is 5th July 2022 and what if I will get my parcel but size doesn't suits me? Are you guys taking the responsibility? But no revert. Now on 4th July 2022 they have again closes the request just by informing the logistic team has delivered. I am not able to connect with the number I have received from Myntra's end regarding the delivery boy contact details. Else I would have connected with him directly. For me 5K - 6K matters a lot. Since 2011 I have been using Myntra but never faced any challenges. But this type because o[censored]nethical behaviour of delivery boy I am facing challenges. Don't you think it's the responsibility of the delivery boy to inform if he is stepping out for delivery or if he is even delivering my paid parcel to someone else. Also, I have the proof that I haven't received any call from his end till date but can he share the screenshot that he even bothered to call me once?
And hats off to one of your team member who consoled me by dropping revert on chat by saying that please consider it as a exceptional case not as an example of our service. Seriously for them it is very easy to drop text but for us 5k - 6k matters alot. These type of issues defame Myntra in the market. Hence requesting you to either refund my amount or get my lost parcel.

Myntra.com customer support has been notified about the posted complaint.

Jul 05, 2022

Updated by Varnika Deopa I am reaching out regarding my unresolved complaint from your Customer Service team. On 26th June 2022 I placed an order from Myntra and the product was supposed to deliver around 30th June but I got message that it will be delivered early i.e on 28th June 2022. On 28th June around 5pm I have received call from the Myntra Gurgaon team that our agent will come and deliver your product by today. I told him I am at home let me know when he will come to drop the parcel to which he replied he will call you. After few hours I received your product has been delivered successfully. I have no idea to whom he has delivered my product. I even checked with my neighborhood and near by shops but they have not received any parcel by my name. Next day I approached to the customer support team regarding the same concern but they asked me to wait for three days. After three days without my acknowledgement they have closed the complaint just by dropping the text we have enquired with our logistic team and it has been delivered. As I was not satisfied with the resolution I again reached out to the team but they replied please check with your neighbour. Seriously? Don't you think it's supposed to be the responsibility of the delivery boy to inform me either before stepping out for delivery or after delivering my parcel to the unknown person and now your team wants me to check with my neighborhood. According to your customer support team should I knock each and every door of my society just to ask hey have you received my Myntra parcel?? This type of irresponsible behaviour of delivery boy is seriously not acceptable. He didn't even bothered to call me once before stepping out for delivery nor after delivering the product to the unknown person. I am not even really sure if has delivered the product to anybody. Next day I again reached out to the customer support team, I told them kindly share your logistic team contact details so that I may check with them who delivers their parcel in our area. Atleast there will be no miscommunication and if the delivery boy has genuinely delivered the parcel atleast he will be able to tell about the shop or house no or person to whom he has delivered but they denied and asked me to wait again for next 3 days. I told them the last date for exchange or return is 5th July 2022 and what if I will get my parcel but size doesn't suits me? Are you guys taking the responsibility? But no revert. Now on 4th July 2022 they have again closes the request just by informing the logistic team has delivered. I am not able to connect with the number I have received from Myntra's end regarding the delivery boy contact details. Else I would have connected with him directly. For me 5K - 6K matters a lot. Since 2011 I have been using Myntra but never faced any challenges. But this type because o[censored]nethical behaviour of delivery boy I am facing challenges. Don't you think it's the responsibility of the delivery boy to inform if he is stepping out for delivery or if he is even delivering my paid parcel to someone else. Also, I have the proof that I haven't received any call from his end till date but can he share the screenshot that he even bothered to call me once?
And hats off to one of your team member who consoled me by dropping revert on chat by saying that please consider it as a exceptional case not as an example of our service. Seriously for them it is very easy to drop text but for us 5k - 6k matters alot. These type of issues defame Myntra in the market. Hence requesting you to either refund my amount or get my lost parcel.

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Myntra credited my refund amount of Rs. 3299 to a wrong bank account. The amount went to an SBI account when I don't even have one. The only account I have and which is linked to my Myntra profile is ICICI. But now customer chat support is claiming that I entered those bank details. They clearly made a mistake and are simply refusing to admit it. I just want my refund back to my own account.

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Address: Upper thathar , bantalab

Website: Myntra

I bought a levis jeans worth 4399 from myntra but the fitting was unsuitable and the price tags of the jeans was in the pocket as the tieyng thread of the tags were broken . Then i created a return and mentinoned that the price tags are in the pockets but my return got rejected giving reason that the price tags are missing . Then i again talked to the myntra customer care and told them the issue they said that the product will be redelivered to you and when you receive the product you have to call on customer care again because they will create my return . Now when i got the return and called them they clearly said no that they can create return of help me with anything

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Jul 04, 2022

Updated by Javed_iqbl Fraud myntra

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Dressberry mustard colored jumpsuit has been returned on June 12, 2022 but didn't get the refund for the same till date(July 4, 2022)
I was told many times by the customer care that return claim has been denied so the product would be reshipped.
That didn't happen either.
Neither i have the product now nor got the refund.
Each time I contact customer support, all they say is to wait for 24-48 hours for the issue to get resolved and i have been waiting for it to get resolved for more than 3 weeks now.

Please refund 629 rs. as requested asap.

Myntra.com customer support has been notified about the posted complaint.

Jul 04, 2022

Updated by Srav9 Moreover, though the product has been picked up, it is showing as delivered in the app.

Jul 04, 2022

Updated by Srav9 A complaint (IN[protected]) has been raised today but I'm unable to update anything in the app. The app is really disgusting, buttons don't work..can't update anything. Spend some money in improvising your app instead of playing with customers money.

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I had ordered few work out tank tops and brief for myself from this website.its been a week that my products have gone missing n i have received a msg saying they have been delivered.
Myntra as a very bad service and their staff is incompetent to understand the needs of a customer who is not scamming them. what will i get by scamming them for a 2000 rs.if i have to scam them then i amount has to be huge.

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I have return the order but they have not approved . they have reshipped the order product since 15 days and still i have not received yet. its like fraud, money fetcher.

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They are doing fraud... Selling duplicate products. I ordered one watch which I didn't get but they marked it delivered. I m calling customer care from last one month. But they are not listening anything and they keep my phone on hold for 30-40 mind. They are doing fraud. Charging money from customers and not delivering the products.

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Address: At post- Udanwadi, Tal-sangola, Dist-solapur.

I I have purchased hrx Shoes from Myntra Shoes has 3 months warranty but within a 2 months shoes get defected so I need a exchange or refund but Myntra doesn't give solution of my problem

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Hello Myntra
I ordered a couple of things on Myntra and they are all prepaid but I haven't recieved any and the app is showing as they are delivered.
I can't reach the delivery service. What should I do. This is very disappointing and frustrating

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Sir,
I am sorry to say that I have ordered a red trolly bag from you but it was not delivered to me without any specific reason. While You have written delivery attempt failed, I have called your coustomer care officer stating clearly that no delivery attempt was made by calling my registered mobile number nor by knocking my door. So I have requested your coustomer care officer not to cancel my order in the pretext of delivery attempt failed. But he assured that it will not occurred as it is already in shipped condition and will be delivered by 8 th july. But unfortunately, it has been cancelled today as delivery attempt failed.
Now, I raise my complaint against this nuisance and want my product back in same price range as I had ordered it in discounted price.

+1 photos

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Jul 02, 2022

Updated by NABIN KUNDU ,
I am sorry to say that I have ordered a red trolly bag from you but it was not delivered to me without any specific reason. While You have written delivery attempt failed, I have called your coustomer care officer stating clearly that no delivery attempt was made by calling my registered mobile number nor by knocking my door. So I have requested your coustomer care officer not to cancel my order in the pretext of delivery attempt failed. But he assured that it will not occurred as it is already in shipped condition and will be delivered by 8 th july. But unfortunately, it has been cancelled today as delivery attempt failed.
Now, I raise my complaint against this nuisance and want my product back in same price range as I had ordered it in discounted price.
I want my Product back in same price.

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I call Myntra many times from 8 jun 2022 to 2 july 2022 but team did not support to recover my account. I sent many mail and attachments with detail......

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Address: 129/b kailash nagar

Website: Myntra.com

I have ordered one police leather bag in sale and from Myntra end I got a fake product instead and I have all the pic and evidence and when I ask for return Myntra customer support just hang the call saying we are connecting with supervisor it's been 13 days and 13 times they themselve mark as resolved selling fake product and miscommunication to me I am so mentally unstable for this act.

I am mentally harassed my the customer support and it's been 13 days I am taking regular follow up for pick up

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When I had already messaged Myntra on their app that I do not want any association with them any longer. How dare they send delivery partner to my home? That too for return of product when it had to be exchanged. They won't refund. Then very smart of them. They will keep the product also and I will pay for it also. Wow. Aur jab delivery partner ko ek bar bol dia dobara call mat karna to uski himmat kaise hui call karne ki? I had to block his number at last. Bunch of gundaz. Shame on Myntra. Profit ke liye kuchh bhi karenge. Gundo ko delivery partner banaaeinge.

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Website: myntralive.com/index/user/register/invite_code/S8CN24

Dear Sir,
i saw a website saying it is a myntra platform and we can earn a commission by helping merchants on myntra platform by completing tasks and increasing the credibility and visibility of therir online stores. and i have joined by believing that it is a Myntra and not a fraud company and they told me deposit 200 and they will give me 100 as a joining bonus and they did the same and again they told me to buy or complete the tasks by purchasing a online digital product and a certain percentage of commission will be given to me like wise i have deposited 18000 rupees and they said if you want the deposited amount then you have to complete another task then only you will receive the deposited amount, and the task is to deposit another sum of amount and completing the tasks so done it for the last time and deposited 27000 rupees again but then they again told me to do the same thing even though i have explained them that i don't have a single penny to deposit, so Please give me my deposted amount, but ignored it and told me its my fault and i need to complete the tasks to get my money back .then i have stopped doing the same and ignored them,
So, Please if anyone can help me to get my money back i will be very greatefull to them

thanks

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Address: First Floor LOCL Colive & Work Koramangala, No.15, 1st Floor, 1st Main Cross, 1st Block Koramangala, Koramangala, Bengaluru, Karnataka 560034, First B

I ordered sandals form myntra.com. The sandals that I received were in good condition but they were too small for my feet. So, I returned them in just the same condition with a tag. Which the myntra website is claiming is missing.

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I have raised a Complaint on my Order[protected]-9731601
invoice no: I1923BA[protected]
Lavie Blue &White Self Design Sling Bag

the product is marked as delivered but it is not delivered to me. now the complaint is closed saying it is delivered.
I asked the customer support team how can you close the ticket without my confirmation?
the answer is they have confirmation from logistics it is delivered.
MY QUESTION IS DID they CHECK WITH THE DELIVERY GUY WHERE HE DELIVERED IT?
IF DELIVERED AT CORRECT PLACE YOU CAN ASK HIM TO COME TO ME AND ASK TO CLOSE THE COMPLAINT FROM MY END.

THE GOOD THING IS I HAVE A CC FOOTAGE AT MY APARTMENT AND NO DELIVERY PERSON DELIVERED AT MY DOOR.

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Myntra team is very cunning and mean. Their costumer care champions and delivery agents have made fun of me bringing me wrong products. No wonder Myntra idealises nonsense people like Kiara and Sonakshi.

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