Myntra.com Complaints & Reviews

I have ordered a product from myntra (Tracking no: MYNP[protected]) on 29th sep 2022. the expected delivery date is 7th oct 2022. but the item is not delivered yet.i have raised a complaint regarding the issue but they have closed the ticket with out any resolution again i have raised a complaint today but the customer support executives are not giving proper response. i need an immediate resolution on this issue.

I order a Samsung Galaxy Watch 3 on 2nd October 2022 which was supposed to be delivered on or before 7th Oct 22. Today is 14th, but still product has not been delivered. Complaint has been raised on 8th Oct regarding delayed delivery. Every alternate day I contact Myntra customer care service but they just say dont worry sir you will surely get an update. Keep patience. What the hell ?? I had patience for almost 8-10days. Hut still they want me to keep patience.
Order number and details are attached.

I ordered a black ribbed tie up chocker neck regular top from Myntra with order number[protected]-3904601 and i received a torn unstitched top and it was plus size when I received my order on 23/09/2022. On the same day I had to leave for a meeting so after coming back home i requested a return and the cloth was unused with all the tags in it. The Myntra team denied my request and they told me the reason that quality check failed. They usually do this only and have degraded the quality of clothes even my friend got old used cloth. First they usually send torn unstitched and old clothes and then refuses to make refund in case of not passing quality check. It's unsafe to shop from Myntra as one is really unaware of the quality being received and then their money is not refunded. Please help me to get back my refund.

I put a product for return and everytime I received message saying RETURN PICKUP FAILED...the FACT is I NEVER RECEIVED CALL from the delivery agent and NO EFFORT was made to pickup the product..
I want my money back and the product to be RETURNED.. this keeps happening even after filing complaint with Myntra support .
Please make sure that the product is picked up..

I am a regular customer of myntra but this time i was not satisfied by the product so i returned it on 2nd oct and didnt receive the refund yet. And even tried to contact the myntra but no response is shown wrote many mails too but no response very much disappointed.

My mom (name Nirmala) created account on september 28 through mobile number [protected] and made orders worth of thousands of rupees one of order id is[protected]-8716601 and then afterwards when she wanted to login again for exchange of one order she was not able to and since then first we were told to send documents which we have sent 4 times and everytime they say that we have not recieved documents.

sending documents govt id to e-commerce website seems odd to access own account still we sent it but everytime we are told that to send again due to some or other reason, 1st time they told they have not received 2nd time they told that we sent aadhar card but we had sent voter id only, and rest of the two times we were again told that your email is not recieved its been a week now but this remains unresolved.

and everyday we are told same thing to send documents and wait for confirmation, its really frustrating because there is limited time for the exchange which we will not able to, it has been worst experience with endless discussion with their support team but with no resolution.

Not able to access own account, requring to send documents and then no resolution after sending it for four times and waiting for one week has been worse ever experience, we just want to access our account to exchange and manage our orders.

Kindly resolve this. email id - nirmala.[protected]@gmail.com

I initiated my return on 4 oct and I haven't even received refund and neither the agent's on myntra are responding and giving wrong statements that refund is processed while order status shows still under quality check plzz initiate my refund

I purchased a product and it has been 8 days since I haven't received refund and the agent's are everytime busy no one to answer my concern there and giving wrong statements that refund is processed and sometimes saying quality check . Plzz initiate my refund

I ordered a tshirt from myntra .but i don't like it. So I do request for refund. I added my Paytm payment bank. They show that they refund in my account .but refund is not come in Paytm payment bank account. I complaint in their customer care but they told that we give reference number. Check details with your bank account. The process of refund is completely successful from our side. But i don't get any refund amount in my account.10 days ago I requested for refund .please resolve my issue

Hello Kanchan pandey !

Return rejected as it failed the quality check on Tue, 11 Oct
The product you returned failed our quality check parameters. We will re-ship the products to you.
CONTACT US

Return details
Return Id[protected]

REJECTED-QUALITY ISSUE

plusS
Green Polka Dots Printed A-Line DressSize L | Qty 1₹462.00 ₹1599.00 Saved ₹1137.00Sold by: SHIVA INTERNATIONAL APPARELS -SJIT
Pickup address

Kanchan pandey, Maa gayatri girls hostel near baazar kolkata, Patna, Bihar 800003, [protected]
Need help?
For queries, or any assistance contact us

myntra

I had purchased plusS green polka dots printed A line dress in 462rs.
And after receiving the product I realised that it didn't fit well on me but due to some reason I have placed this order from my friends myntra account nd she has been gone on vacation from last 1 week that's why I return this product after 8 days due to this reason. I have given them dress with exact tag nd package I haven't used this product but still my product returning request got rejected due to quality issue and it says that the product will be reshipped to me. I have contacted customer care but they haven't given me any solution. Now I m not able to contact to the customer care .

Please solve this issue as soon as possible.

I have ordered this dress from account 👇

Name _ kanchan pandey
Registered number _ [protected]
Return id_
Email id_ [protected]@gmail.com
Return id_ 42857454
Order number_[protected]-8681703
Invoice date 29 sept 2022
Order date 28 sept 2022
Received date 2oct 2022
Packet id_ [protected]

Place of supply _Bihar

But you can contact me on my number also _[protected]
And email _ [protected]@gmail.con

I ordered a saree from Myntra and it got delivered on 09 oct, 2022. The saree was not up to the mark and was not fitting so I filed for return the same day. The delivery guy showed up next day for return pickup and said there’s no price tag. I informed him there was no price tag and had just one big brand tag. Plus I didn’t had the saree even for one day to wear it and return. This is pathetic I will never order again from Myntra why return is such a hassle.

Team,

I have placed two orders with Myntra refer below order I'd:
1216498 [protected]
1216007 [protected]
I have been cheated by Myntra whereby delivery agent replace belt with used t shirt and without any tag delivered to me, when I raise complaint Myntra customer service accept error and approve request.

Post that none of my orders got delivered delivered to me under above mentioned Order I'd from last 8 days. Daily received msg out for delivery, out for exchange but nothing happened because of that fraud delivery agent he is not calling me nor he is delivering my products.

Raised complaint to customer care but they are also refusing to help me mentioning as it is out for delivery and shipment arrived at delivery centre now it should be cancelled at door step, now can someone tell me when delivery partner is not wiling to deliver and call me how should I get it cancelled and get my exchange and other products returned and take new products.

Even customer care is not ready to cancel order Nd share myntra delivery hub address where I can handover returned products or exchange products. Delivery partner just mentioned not able to connect to customer or connected with him and he is keeping product with him and don't want return such comments on Myntra app.

Need your help in order to get my products delivered and exchange and return complete and get my money back.

If not resolved I will raise concern to consumer forum and also reach out to police station for fraud which Myntra is doing with me and also supporting their delivery partner also.

Team,

I have placed two orders with Myntra refer below order I'd:
1216498 [protected]
1216007 [protected]
I have been cheated by Myntra whereby delivery agent replace belt with used t shirt and without any tag delivered to me, when I raise complaint Myntra customer service accept error and approve request.

Post that none of my orders got delivered delivered to me under above mentioned Order I'd from last 8 days. Daily received msg out for delivery, out for exchange but nothing happened because of that fraud delivery agent he is not calling me nor he is delivering my products.

Raised complaint to customer care but they are also refusing to help me mentioning as it is out for delivery and shipment arrived at delivery centre now it should be cancelled at door step, now can someone tell me when delivery partner is not wiling to deliver and call me how should I get it cancelled and get my exchange and other products returned and take new products.

Even customer care is not ready to cancel order Nd share myntra delivery hub address where I can handover returned products or exchange products. Delivery partner just mentioned not able to connect to customer or connected with him and he is keeping product with him and don't want return such comments on Myntra app.

Need your help in order to get my products delivered and exchange and return complete and get my money back.

If not resolved I will raise concern to consumer forum and also reach out to police station for fraud which Myntra is doing with me and also supporting their delivery partner also.

Arpit Goyal
[protected]

Myntra have
mentioned all the items that were delivered except the three ( 2 kurtis and
one dress of around 2500 ) which were being ordered along with the other
four items which total costed almost 6000. Those three products were
scheduled to arrive on the 24th of August but unfortunately they didn't.
Even if the other items were also being delivered prior or after the dates
on which they should have to get reached to our house! That's why we never
payed much attention on the mentioned dates. The other dresses arrived even
if not on time then also after few days. We ordered some more items in the
first week of September which came to us without any hazards. We live in a
complex where it is being recorded whenever someone from outside wants to
get in. So it is not possible to be confused with the exact location. And
the delivery boy is the one who invariably delivers all the products of
Myntra to different flats of our complex. My question is that how can they
make this kind of mistake of not delivering the items which were already
prepaid and when we are reaching out to their CUSTOMER ID they are so
reluctant about this issue and is constantly mentioning that 5 days scheme
which is totally ### as how can a person with so much of work will go
on checking the mails ( they were showed delivered just like the other
items but except those three they got delivered afterwards which made us
think that the same thing will happen with the former also and we waited
for more days from the 24th and lastly could not stop us to make the
complain on the 5th of September where they so easily kept on pointing us
towards the 5 DAYS POLICY ) and messages ( where those three items were
never mentioned ) . We left no stones unturned from our sides from that
day onwards and tried our best to CONTACT every other people starting from
the delivery boy to the higher officials but unfortunately didn't receive
any kind of HELP. Now after so many days also we have not lost our hope and
still trying . So say what's our fault? Of not going through the sms all
the day after we ordered to view if the items have got out for delivery or
when they will arrive, before or after the scheduled date and if mentioned
delivered then did they actually come to us or some days later they mark
their arrival. And on the basis of all those typical theories of the
company which is so unprofessional from their side ( even we had our part
of mistake of trusting them so much ) which never took any signature of the
CUSTOMERs while delivering the items nor their is any kind of otp system.
Now we really don't know whether we will get it back or not as it's not
always about the amount which we spent but also the passion and emotion
with which we ordered . We even asked the security guards and neighbours
but nothing HELPed ! So it's my earnest request to bring up this matter and
clear our doubts. I think I have made myself very clear about the whole
situation of this case.
THANK YOU FOR HAVING SO MUCH OF PATIENCE.
With regards
Jayeeta Biswas

The delivery person marked the product has been delivered but i have not received the product. The delivery person is lying i have enough proof to prove my point. I have CCTV footage of the delivery time and call record with the delivery person. Problem has not been solved.

Cod facilities not available for me . Before i have cod facilities but now whenever i tried for cod it is written as cod amount should be between 1 and 11.please fix my problem.

My order details:
Men Pack of 4 Assorted Cotton Trunks #010-BOXER BRIEF-ASST-P3

I ordered Levis Trunk which coasts 660 and I received a worthless plastic bottle. When I connected with customer care they have created one request and without any resolution marked the status as resolved. This is really shows how pathetic Myntra serving their customers

Dear team,

I have returned the product as there was fit issue. The delivery agent has picked this product on 25/09/2022 between 12 pm to 3 pm by Xpress bees. But i have not received the refund regarding it till date. In my myntra app its showing that product has not returned. I talked to myntra customer care executives several times, they have even raised complaint but without solving the issue they closed the complaint( i received a message regarding it). I told customer care executive to connect my call to their senior executive but my call was put to hold for 10-15 minutes but no senior manager had time to talk to me. This happens for 3 times.I have even mailed myntra with all the details and screenshot of the product and the message from xpressbees that the product has been picked up. This is really torturous to call and mail several times with no positive result. Kindly help.

In Myntra aap its showing that the money has been credited but it's not showing in my bank account...i contacted customer care representative for around 4-5 times had been told to contact the bank with the reference number... but the bank is
not entertaining me...they told me that this reference number is of no use...now tell me what m i supposed to do
Order ID # 1214354 [protected]
Reference number:
[protected]
[protected]
[protected]

Hi,

I have tried placing an order in Myntra Mobile app. I went to last page and selected payment option as Paytm Wallet. When I clicked continue on Paytm wallet for the amount of 3577/- it got debited and the Order was not placed in Myntra App/website. Please solve and fix my problem immediately, this is insane. Either place the order and process the transaction to delivery or send the amount back to my wallet. Very bad experience with Myntra Mobile app.