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Myntra.com Complaints & Reviews

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Updated: Dec 17, 2025
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Myntra.com reviews & complaints page 71

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S
SonalSharma1212
May 17, 2022
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Address: Banglore
Website: Myntra.com

Attaching the copy of incident logged with Myntra and the case managers in each shift just update the incident asking 2 more days to resolve . Now its being almost a month without any solution. Very pathetic support from Myntra.
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    Deeja ss
    May 17, 2022
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    I did not receive my product .I received a call from delivery agent and I told him that “I am not at my place either you come tomorrow or deliver to security agent.He himself told he will deliver to security.In evening I am getting to know no parcel delivered to any security on my name.I called delivery agent asking about my parcel .he was least bothered to answer where he exactly delivered the parcel.Thereafter he didn’t pick my calls up.something was so off about him.I want either my parcel to be delivered or refund my money..Though I am a regular customer of myntra..this kind of courier service is ruining my trust on myntra.My colleagues from had faced similar problems it seems ..but myntra had called them and told it was delivered nothing can be done..then what’s the point??The delivery boy should have called me back and told what happened with the parcel..it’s like nothing ..Such a huge bad experience .Kindly do the needful 🙏
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      AayushiMishra1610
      from Hyderabad, Telangana
      May 16, 2022
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      Address: Hyderabad, Hyderabad, Telangana

      I have ordered a duffle bag from myntra On 16th may 2022.The quality is not as expected and i wish to return the product which was delivered to my address.Myntra is now denying pickup from same address and asking to courier it.I request to please look into this matter and arrange for a return pickup and refund my amount.
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        G
        Gunjans070
        from Bareilly, Uttar Pradesh
        May 16, 2022
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        Website: Myntra.com

        My return product has not been picked up by the delivery man but it is showing that delivery man is out for delivery since 9th may 2022. Before also this issue has happened but till today's date my product hasn't been picked up by delivery man. That time I received the damaged product. I want myntra authorities to look towards this issue. As the product I recieved is not according to my need it is bit loose. So please response to my complaint as soon as possible.
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          prchat
          from Kolkata, West Bengal
          May 16, 2022
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          Website: Myntra.in

          Invalid rejection of return as well as no way to get in touch to request verification of their decision.

          I purchased a 'Ahika Red printed straight Kurta' which I tried on for a couple of minutes and chose to return due to poor fitting. I requested a reverse pickup, the courier inspected the item and the intact tags, then took the item. Later in the evening I noticed my return was on hold. On requesting details, I was told it was 'used'. Which is not true, since I didn't use it at all. Following which I requested additional verification like pictures or actual proof of inspection, to which I received no response and my query was resolved without communication with me. I'm also not being allowed to raise a new ticket for the same.

          Who to contact for this and why does such an odd thing happen?
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            E
            ErSushil
            from Bokaro Steel City, Jharkhand
            May 16, 2022
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            I had purchased Byford Pentaloons loafer shoe from myntra on 12th April 2022. After using a week, inner material of shoes gets teared and i file complaint against it. On 9th may 2022 return pickup had been placed by Myntra when I was not present in the city. My elder brother given different shoe instead of Byford Pentaloons loafer shoe, and delevery agent verified it and I got the refund. On 16th may when i came to city and found that Byford Pentaloons loafer shoe still in my home and mochi shoe missing. I had contacted to Myntra customer care but not satisfied with their processes. They deny to help regarding this.
            Myntra.com customer support has been notified about the posted complaint.
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              P
              Prakash@adhikari
              from New delhi, Delhi
              May 16, 2022
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              Website: Myntra app

              I had ordered 2pair of shoes on myntra app but i have not received so far, and it is going to complete 20days, but on app showing delivered mark. How is it possible so showing delivered without i recieve ?.
              I called several times to costumer care of myntra app for relove my complent, but they also not able to relove...
              It is so bad experience for me for placing my 1order from myntra...
              Myntra.com customer support has been notified about the posted complaint.
              their deliveey check system is so dull. no verification if the deliveey person actually delivered the item or not.
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                H
                Harshal0105
                May 16, 2022
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                I had ordered 2 sets of bedsheet from Myntra on 12th May and received both of them on the 13th of May. I liked one but the other one from [protected]@home, was a little dull compared to my expectations and hence I requested for a return. I got a message saying it failed the quality check because the right product was delivered to me. I didn't even open the bedsheet. I returned it fully packed as it is. Now the same bedsheet is being reshipped to me because the bedsheet was in pristine condition and packed properly from their end apart from being the correct one. I tried calling the consumer care number, I don't get anything except automated voice and no one from their team is available to chat. I keep on getting automated responses from consumer support.
                +1 photos
                Myntra.com customer support has been notified about the posted complaint.
                May 16, 2022
                Updated by Harshal0105
                Update on 16th May morning: The team keeps on closing the complaint by changing the reason for rejection. First, it was rejected because the right product was delivered to me in pristine condition and now it is rejected because the bedsheet is missing price tag. The price of the bedsheet was on a sticker on the company's ([protected]@home) packaging. I had given the reason for rejection as I don't need the product anymore and not as a wrong product was delivered to me. Also, for most websites an issue is closed after a consumer is satisfied. Here, they are closing the complaint according to their will. If anyone has any idea how to reach an executive from their teach instead of this automated messages, it would be of great help! At this point it isn't even about the bedsheet anymore. It's about the extremely absymal service they are providing.
                May 17, 2022
                Updated by Harshal0105
                Today the bedsheet was delivered to me in a completely different packaging with no brand name and price tag on the packaging when both the things were present when the order was collected from my place. In addition to that, a seal broken tape has been added to the packaging. Why would someone who knows they don't want the product tamper with the packaging if they want the money back? This is just a violation of consumer's trust and a way of forcing them to keep the product. I want this issue resolved and rest assured won't be ordering from Myntra again no matter what. Keep up with your unethical practices Myntra and you will keep on losing your customers, as you have lost one today.
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                  S
                  Sheikh Raouf
                  May 15, 2022
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                  My order was to be delivered on 12 may but today is 15 may and still there no sign of my product.Order ID # 1202871 [protected].
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                    H
                    Hrushikesh Gate
                    May 14, 2022
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                    Website: www.myntra.com/online/shopping

                    I had requested for exchange of the shoes (in order 1203438 [protected]) because size which I ordered did not fit properly. But my request got declined and being put on hold saying shoes are stained. However, the product is unused with tags intact. I only tried out them at home. When I reached out to customer care about this, they raised a complaint considering wrong fact that I want to return the product because I had received damaged product. The title of issue was "I have received damaged product". So they carried out investigation based on this fact and checked from their end whether they had delivered proper product or not. And closed the issue saying they had delivered the product in sealed and pristine condition. They never considered the scenario of exchange. I never said I want to return it because its damaged. When I reached back to them about this misunderstanding, they are simply saying that product was delivered to me in proper condition and team had carried out thorough investigation so they wont be able to help me. They are not agreeing to raise a new complaint. Also, in their FAQs it was mentioned they would try to pickup item in 3 attempts. When I asked them about this, they told I wont be able to raise a new return or exchange request because my earlier issue got closed. I'm attaching images of product and also response i got from them. Please help me!
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                      N
                      Nisha Chopra sihmar
                      from Narela, Delhi
                      May 14, 2022
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                      Resolved

                      Website: Myntra

                      I had ordered a smart watch from myntra.It was a prepaid order. When I get it delivered and opened it I found that the package is empty.
                      May 21, 2022
                      Complaint marked as Resolved 
                      Myntra.com customer support has been notified about the posted complaint.
                      What is solution after resolving the complaint by myntra..
                      They marked the complaint as resolved but nothing was resolved
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                        V
                        Vinod Bodi
                        May 14, 2022
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                        Order ID # 1196520 [protected] dear myntra team I orderd 9 buds mini on date 12
                        02.2022 with bank of baroda debit card payment of 8280/- with combined payment of 9 pc 920/- each and Next day I have to cancle these all transactions and mytra initiated refund and I ma received only 920/- refund but I pay 8280/- amount and Remaining amount is 7360/- is still pending When I call and complaint against myntra they told We have successfully initiated refund but I am received only 920/- refund so my concern is Myntra only initiated single 920/- refund which is credited and remaining 8 refund worth 7360/- is not initiated because they initiated 920/- refund they thik we settle all amount and bank also verified all remaining 8 entries is successful and they can't initiated refund so plz validated these transactions properly because I am not received any product or refund already 3 moths are gone I am regularly touch with bank and merchant both are blaming each other but money is still pending one of both myntra provided me reference id which i shared with bank but they saying same I also complaint bank of baroda grievance they also says Transaction is successful myntra not initiated remaining refund so plz do needful and I humble plz give my money back I am your inisder partner also plz coordinate with bank and find the problem and attached bank of baroda complaint no grievances plz contact me [protected]
                        +1 photos
                        May 14, 2022
                        Complaint marked as Resolved 
                        my problem is not solved
                        Myntra.com customer support has been notified about the posted complaint.
                        May 14, 2022
                        Updated by Vinod Bodi
                        Order ID # 1196520 [protected] dear myntra team I orderd 9 buds mini on date 12
                        02.2022 with bank of baroda debit card payment of 8280/- with combined payment of 9 pc 920/- each and Next day I have to cancle these all transactions and mytra initiated refund and I ma received only 920/- refund but I pay 8280/- amount and Remaining amount is 7360/- is still pending When I call and complaint against myntra they told We have successfully initiated refund but I am received only 920/- refund so my concern is Myntra only initiated single 920/- refund which is credited and remaining 8 refund worth 7360/- is not initiated because they initiated 920/- refund they thik we settle all amount and bank also verified all remaining 8 entries is successful and they can't initiated refund so plz validated these transactions properly because I am not received any product or refund already 3 moths are gone I am regularly touch with bank and merchant both are blaming each other but money is still pending one of both myntra provided me reference id which i shared with bank but they saying same I also complaint bank of baroda grievance they also says Transaction is successful myntra not initiated remaining refund so plz do needful and I humble plz give my money back I am your inisder partner also plz coordinate with bank and find the problem and attached bank of baroda complaint no grievances plz contact me [protected]
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                          Niharikasha
                          May 13, 2022
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                          Hi team
                          These people are liers..I orders 2 lipsticks and quality wasn't good so I returned it..
                          I have requested the refund for the lakhme and maybelline lipsticks but the team has rejected my 2 product return request but still I was ready to take the products and use it when I got the lipstick back it was totally different instead of my Lakmé lipstick you’ve sent me the local 10rs lipstick mistake . Its been 20 days they rejected my refund and when I asked the reason, they said this will get reshipped to me and then they can check again and no reshipment for maybelline lipstick neither refund ..and their customer service is pathetic, close the case themselves ...I want my refund at any cost.please help me
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                            ApurvYadav13
                            May 13, 2022
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                            My return request was rejected. I had only tried the shoes for a minute and all the tags are there. Company said that the return request was rejected because the product failed the quality test ever thought the product have 30 days return policy. I returned the product the same day it arrived

                            Details
                            Ordered a Mast & harbour grey sneakers ( package I'd -[protected])on 8 may and delivered on 12 may and placed a return request the same day of delivery because o[censored]ndisired fitting and the same day item was picked up by a delivery boy. Next day i was informed that the return request was refused because of quality check failed even though I haven't used the product at all. And after that I requested a call back and ever they didn't give me a valid reason for why the product quality check failed. I don't think anyone has any details about quality check.
                            Please help
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                              J
                              jains200
                              from BENGALURU, Karnataka
                              May 13, 2022
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                              Dear Team,
                              Today is the 6th day since I raised the complaint that I received a wrong product Order ID # 1203332 [protected] and there is no resolution yet. I have clearly stated that I need the correct product to be sent to me before 15th May as I have a travel plan. There is also an issue IN[protected] created but again and again you guys ask for 24 - 48 hours of time which is not at all acceptable. Sorry to say that really pathetic customer service you guys have. I need resolution of the issue today only.
                              Myntra.com customer support has been notified about the posted complaint.
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                                S
                                Sheikh Raouf
                                May 13, 2022
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                                Ordered a product with id # 120287145672756560901 was to be delivered on 12/05/2022 but it was not delivered. Customer care are not responding to the matter.
                                +1 photos
                                Myntra.com customer support has been notified about the posted complaint.
                                May 13, 2022
                                Updated by Sheikh Raouf
                                Ordered a product with id # 120287145672756560901 was to be delivered on 12/05/2022 but it was not delivered. Customer care are not responding to the matter.
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                                  Alekya satya
                                  May 12, 2022
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                                  Address: Allipuram, vishakapatnam, pathrudu residency, vizag, janapriya footwear, 500020

                                  I want to return the item but it is not accepting.please make a delivery boy to come to my home and return my pickup and need my refund immediately
                                  Myntra.com customer support has been notified about the posted complaint.
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                                    Richa1 Sharma
                                    from Noida, Uttar Pradesh
                                    May 11, 2022
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                                    Blocked my account without any intimidation and now not returning ordered item

                                    Website: www.myntra.com

                                    The issue that I have experienced was: I have ordered 12 items cost around Rs.18734 on 14-April-2022.

                                    After placing order Myntra blocked my account and not allowing me to return or exchange any item, stating "their fair use policy broken from my account that's why they blocked my account".

                                    My concern is, if I am breaking any policy then why they don't stop/prevent me before placing my order,...
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                                    JohnDee23912376
                                    May 11, 2022
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                                    I made multiple orders with Myntra worth more than 15k. On Saturday 7th May they delivered many products and the package was in bulk as they dump all products in one cover. Again cheap way for Myntra to make it cost effective for themselves plus cheat customers. The delivery guy takes the money first then give the bags and leave. He has no clue what is in the packet. When i open i see a few shirts and pant and then i check my app they have claimed a deodorant worth 1600 is delivered. Carolina Herrera deodorant. I raise a complaint via app IN[protected] and they ask me if the package was tampered. I was honest and said i dont recall it to be tampered. Then they say their security check claims it was delivered so they can't help me. How cheap is that? So if had lied to them that the package was tampered then they would've given me a refund? The escalation guy who i called put me on hold for 2 mins and then he says he completed his investigation and the product was delivered. He did investigation in 2 mins? When i ask him what investigation he did there is no answer but he keeps repeating he cannot help with my claim. I need a solution for this please help
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                                      Bhavya Grover
                                      May 11, 2022
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                                      I had purchased a hrx jogger from myntra Dt 6th april 2022 and returned the product on 7th april 2022. I should have received the return refund of rs 1025 but till date 11th may 2022 myntra has not refunded me the above amount. I have confirmed from my bank that they have also not received any amount on behalf of me. I have contacted myntra for several times through mail and over phone but there is no response from them.
                                      Hence requesting you please look into the matter and help me out.
                                      Myntra.com customer support has been notified about the posted complaint.
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