Myntra.com Complaints & Reviews

Dear grievance cell,

I have placed order no[protected]-8341603 in myntra on 12th january but till date my order has not dispatched.

Who is responsible for delay and what image the myntra is creating before a public at large.

Its very bad platform which i have never experienced. No commitment value the myntra have.

If you will not look this matter seriously then myntra and its connected employees who are in fault may have to face legal consequences.

Further, i have also requested this issue yesterday vide reference number in[protected] but no updates given on this issue.

So this is final humble reminder to look forward this issue and ensure the delivery as soon as possible.

I had ordered an 'M' size underwear, but Myntra has delivered an 'S' size underwear. Now despite of complaining many times to their customer care, the executives are saying that they delivered the right product.
I have already sent them the product image where it's clearly written as 'S'.
Not sure what to do, probably not going to order anything from Myntra anymore.

My order ID:[protected]-2844603
product code: PZRM00100-R6

After the complaint, they sent the below mail:

"This email is regarding your complaint against the wrong product delivered for the product "Park Avenue Men Red Solid Briefs PZRM00100-R6". Please accept my sincere apologies for the inconvenience caused to you.

Post reviewing your case we have found that we sent a correct product to your end. Hence, your claim has been declined. Moreover, we are unable to serve you further on the same."

I ordered a hand bag from myntra on 23 dec 2019 for which i make an online payment through google pay of rupees 1289, then i cancelled the order on[protected], but i haven't received the refund yet. I have already contacted to myntra, google pay and also to my bank (sbi) but they didn't give any solution. Myntra give a bank refrence no.[protected] for which bank said that this ref. No. Does not belongs to our bank.
Please find a solution.

I had ordered 3 tops from Myntra. They were marked delivered on the app, but I didn't receive the parcels. it has been 20 days since this has happened. The complaint has been raised 6 times, every time they just say that you'll get update in 2 days and no information. The delivery boy himself called me and requested that I dont proceed with the complaint else he will have to pay for the refund. After that their logistics team has marked the product delivered without consulting me. I have explained my ordeal to 6 different customer care executives and yet no action has been taken

Ordered an h&m women white solid fine knit cashmere jumper on 12th january 2020 and the order was received on 14th january 2020 and as the requested size was too small and received an m/p size instead of m regular size i had to return it back and put a return request and the return agent called the next day regarding the pickup as the pickup address was of office i told him to come by 3pm as my shift starts then and as said he came n took the return box and when checked i still not received any mail or message regarding the pickup being done so i called the agent and he told me that the message u will receive by evening but there was no message received and the next day got a mail in the morning that an agent would come pickup my order today ie 16th january 2020. As confused as my order was already picked u a day before i called to confirm the delivery agent whether he picked my order and he said yes and told me to call the myntra customer support and meanwhile i received a message and mail stating that my return request being put on hold as it did not pass their quality check process. I dont know what exactly are they taking about as the product was returned in the same way as it was delivered everything labelling and price labels everything intact. Even the product was to be gifted to my fiance in usa for her birthday so no one even tried the jumper and kept as such in the box. And when told the customer care about it they told me to wait till 20th january 2020 i dont understand why should someone wait so long as that for such a small problem created by myntra itself. This is the first time i am facing such a problem from myntra and i believe there might be just some error somewhere but i want this to be cleared from myntra as soon as possible and generate my refund.
Looking for a positive response from myntra.

Dear team,

Please find the below return order number, i have requested to return back the shipment which i have received on 16th january.

But when i have placed an request to return it back.

There was an pincode given wrongly as per the address was right!
But there is no response and call so far from by service team.

Requesting you to do the need full by eod to be picked the given request order number is - [protected]

Phone#-[protected]/[protected]

Address - 6th floor acer a block embassy heights near hostmat hosptial
Mg road, magrath road bangalore pincode-560025

I have ordered a nike sweatshirt from myntra. When i received them item it was very dirty and smelly. So i created a return request for the item. And register a complaint against the order in myntra on around 25 dec. They assure me to resolve my concern in 72 hours. Whenever i talk to myntra they have only one answer our team is working on your concer and your problem will be solve in 72 hours and its almost 20 days and i didn't get any update from myntra. I am very disappointed from myntra. Please help me in this matter. If my problem didn't resolved in 24 hours. I will file a case against myntra in consumer court.

I made a transaction on myntra using payzapp wallet on 2nd october 2019.
I returned two kurtis worth 429.45 and 410.54 for which the refund was processed from myntra. However i didnt receive the refund, so i contacted the myntra team. They sent me an email where it says my refund has been successfully processed but i still did not get the money in my wallet. So i contacted the payzapp team, they said that they havent received any order from myntra to refund my money, so i sent payzapp team the email provided by myntra. After that, the payzapp team emailed the myntra team asking for request to refund my money but they got a reply from myntra that i have fully received my services and do not give any refund. Which is contrary to the email which they have sent to me with the reference numbers saying that my refund has been processed. From the past 3 months i am being sandwiched by both payzapp and myntra. Myntra tells me that refund is processed, contact payzapp and payzapp tells me that they havent received request from myntra to process the refund.
Clearly someone has done a fraud in the system as the money is processed by myntra and payzapp is telling me myntra has told not to refund the money to me.

This is the last resort i have, i request you to please take a look.

Order no[protected]-8798901 - myntra online

I have purchased one trolley bag delsey unisex blue soft.
Bag was not as displayed on web site accordinlgy i placed request on the same when it was delivered to i. E 29/12/2019 but despite my repeated telephone calls and repeated email company not arranged for pick up of the bag and processing my refund as and when i call for update i alway told we are working on but no positive response. I quite upset with the response of call centre. They responded like i am talking to some robot and interested in resolution of my complaint and never give satisfactory resolution/response. Myntra response is very hopless. They have promised for return but as when promise date reach they cancel my request from back end and i again create. It seems they gave false promise for return but not serious about return and processing of my refund. Myntra just cheating and honouring they promises. We should be aware in future.

I have ordered a headset from mantra on the jan 1, 2020. The product was delivered on the 12th of jan.
The packaging was all smudged and damaged to a very great extent.
Now coming to the product. The product packaging was torn and the i could not find any sealing to the product.
To make matters even more pathetic, the original cover was tampered and using cellotape the original packaging of the product was stuck onto.

One of the side of the headset and deformed and there was rattle sound when it was shaken.

I have raised complaint on mantra. And i was expected to get a response on th 15th, i even called them yesterday and they assured by the e0d 15th i will get a email stating what to do next.
Today is 16 and i again called them, and i was told to wait for another 24 hours to get the response.

This is my first purchase from mantra and boy i could say.
Never ever am i gonna buy a product from mantra again, i would certainly make sure none of the people i know will ever order from mantra again

I have ordered an evening gown with order id 112940653946221364503 with small size worth rupees 29490. Received on 7th jan with medium size and no tags on dress. I raised a returned request on the same day to return it as it was too large for me to wear. Mytra pickup boy denied to pick it up as it has no tags on it and he entered wrong comments that i have used the dress in his system. When i complained myntra that this is their fault that they did not check the dress size and price tag before sending it to me. They declined my request saying that it has tags in it. When i asked them about what it the proof that the tags were their on the dress like any pick or vedio recording then they changed their statment that this dress has some odor. I asked them multiple times to send a proper verification officer to my house so that he can check. The dress is absolutely fine and its not used. But they denied saying that our pickup boy is verification office. I also told them that this dress is not my size so i can't use, but these guys has no vedios, no pics that can proof the tags were their and they are not even ready to send proper verification team. They just trust their pickup boys comments and declined my request. Please resolve this issue as the product is not my size and is of no use for me now.

I had ordered h&m sweater from myntra, however i got a wrong product and i had called customer care which asked me to mail photo, bill to the [protected]@myntra.com on 4th jan 2020. I got a mail stating that i will reverted in 48 hours then another mail stating another 48 hours are needed. Now there is reply and then i got sms stating my return is on hold since the quality check is not approved. The pickup is still pending since the person refuse to pick the return so how is return on hold and secondly there is no reply from myntra even after sending reminders. It's been pending since 4th jan almost 2 weeks.

Hi i have not received my refund. I received refund initiation mail from myntra & refund timeline has been passed & i have not got refund of montecarlo sweatshirt. Kindly take necessary action against myntra & refund my rs. 1440.00. The required timeline for refund has been passed. For proof i am attaching photos. I received mail from myntra on 4th jan 2020 but the timeline of 10 days have been passed still not get refund.

I purchased boat headphone from myntra.com on 22dec. Headphone stopped working after 4 months, for warranty claim, i called customer care around 20 to 30 times but each time they played bluff by saying we have sent an invoice to your mail-id but non of time i got. As per my understanding myntra sells old products on their platform because of that for warranty claim products they are not sharing the invoice to customers.

I have ordered a trouser from Myntra.com, I received it before the scheduled delivery (which is good thing). The trouser didn't fit me, so I thought to place a replace order. I login the app and went to orders, it was showing 'Myntra Insider' points near to 'Return/Replace' option, by mistake I clicked on it, suddenly I saw a popup message :- "You cannot place a return/replace order, as you have claimed your Myntra Insider points." What the ### is this? I dialled Myntra CUSTOMER CARE number, and after 5 mins navigating with the options I reached to CUSTOMER CARE executive. I told her all scenario. She said sorry sir we cannot help you in this, as you have claimed the points.

I always trusted myntra but all my trust is mixed into dust with today's shipment that i received. I ordered a jack and jones sweatshirt and was pretty excited about it but when i opened the package it smelled of strong perfume and i was shocked because a new thing should smell and not of perfume, the armpits were smelling of sweat and the price tags were found not attached to the product. I was shocked because i never expected myntra to deliver used product. Myntra being such a big shot company should really give more importance on hygiene. This experience was totally distasteful. I used to be a regular customer of myntra for its quality products, i always bought something every month from myntra but now i think i will think thrice before placing an order or totally refrain from doing it.

Today i placed an order from mantra for 2 pair of bra, a pack of three bra and a pack of panty. I have paid the money online and even for a message from pnb about the transaction but i have not received any confirmation message from myntra. When i thought of tracking the order, even their nothing was shown. So i have given a complain to them online pls solve my problem as soon as possible

I purchased a shoe which is manufactured by bond street red tape in the month of march or april, 2019, the said shoe quality is very bad and got teared from the top. The said shoe was not weared by me for a month... I have grave apprehension the said shoe is duplicate or counterfiet...
Kindly repair or change my shoe or refund my money back to me.

I had an amount of 263 rupees in my myntra credit and used it today during my other order... During placing the order it was correctly reduced... But after placing the order while checking in the order details... The myntra credit of 262 is added to main bill... Of total.. Why is the myntra credit points added instead of subtraction.. Please clarify it soon..

Sir
The refund initiated by u is still not credited to my myntra credit.
When contact to u is also not helpful sometime ur server not work or
Ur executive unable to provide the satisfactory answer for delay in
Refund. Kindly arrange to sort out the problem as soon as possible &
Refund my money.
Refund id - [protected]
Ref no. :- [protected]
Which is initiated on 10 jan 2020 & refund not received till yet. Ur customer executives are not o[censored]se they only put me on hold & the call get disconnect