Myntra.com Complaints & Reviews

Order number[protected]-2435701 was placed on 21st december. Part of the order is not dispatched yet and it is 3rd january now! Absolutely pathetic service by myntra. Whenever i call they say 2 more days and that is never ending for them. They r providing no resolution to my query!
They keep saying it is a technical glitch and will be resolved by 2 days and that is never happening. I started calling them from 24th december and still no resolution. They say they are escalating but nothing happens at the end of the day. They made me place another other for the same item with cod and even that is not getting dispatched. So clearly it cannot be a 'technical issue' for the same item in 2 different orders. I don't understand what is wrong with the item that they are not dispatching it even after so many days.

My order awb:[protected] was due on 1st jan 2018. As i already mentioned my business address sco-11 kalgidhar enclave baltana. My office timings are from 9am to 5.30pm.
Every time they come for the delivery after 6.15pm.
I called the delivery person several times but they are not responding
I am really pissed off as i am not getting my order in time

Please help
Regards

I ordered 6 products on 21st december, 2017... 3 products were delivered and 1 is sitting on its way and suddenly i got a email today saying that your fort collins women navy solid parka jacket with detachable hood is returned as this order has been cancelled as the product was returned to our warehouse as undelivered. This could be because our delivery agent was not able to reach out to you on the phone number you had provided, despite several attempts or you have requested for cancelation. However i never got any information about any delivery attempts. I understand it's new year time delivery may be delayed but they suddenly mail and say the money will be refunded and the product will not be delivered how unlikely is that? Now i call myntra they accept their mistake and is ready to give me a product for same price at same discount of same band only however there is no jacket in my size left...in first place my money was stuck for so long which i disregarded as i wanted that product. However now all what they are giving me is just a apology. I don't want any discount or anything... I just want that jacket.. Which very simple to understand however they people there are not authorized to do so and have given me a complaint reference number[protected]... This experience has really let me down and has made me to regret shopping online...

Hello sir

This is raju here
On 22 december i placed order on myntra of around 25000 rs.

They provide few item and one huge order of 16 item was lost by them according to them so they said that we cancel your order dew to some technical reason

When i ask for reason then they said that we lost your order so we are cancel your order

For the order i all ready paid them up in adavance now i also say them if you lost the order then ok i will wait for new order but they just cancel it without my permission so i feel being cheated by myntra

Cause if we see the scenario for me they just use my fund for 10 days in free

While they are able to supply the product as they said that please place the order again before change in price so this is kind of cheating by a big company like myntra on whom customers have lot of trust.

They just cheat the customer in new smart way by this way

I had placed an order for few products. However most of them are now cancelled and the process to send refund is initiated.

I see the same products are available on the website now but at a lower discount %... My order was when the discount was 40% and now the products have discount of 30% or none.

Myntra is trying to cheat the customers.

My order no. Is 106608447001850741301

I have also taken the screenshots of the products available email received from myntra about cancellation. This is definitely a cheating and the same needs to be highlighted to the customers who trust the brand and place order online with you guys.

Payal dave : +91 [protected]

Hi,

I placed an order with the contact number [protected]. My order id is[protected]-3515201. My package was supposed to be delivered on 31st december 2017, but it is not yet delivered. The delivery guy has no information about my package. Myntra is simply delaying my order without giving me any order status. This is highly unexpected from a company like myntra. I want my package to be delivered in a day else i am going to contact the consumer court.

Thanks,
Abijit das

I bought a product wrogn men blue espadrilles from myntra.com. But they delivered wrogn men white & navy blue striped espadrilles. I bought from myntra fashion sale on 22 dec. And i received wrong product. 2 times. And i am attaching two images of my shoes. I wanted wrogn men blue espadrilles but i received wrogn men white & navy blue striped espadrilles.

I had ordered 7-8 products from myntra among which 2 product status say returned to the origin without my concern. I want them to be delivered at the earliest as it’s been more time than expected. Haven’t received a single product from myntra. This is really taking long. Previous days it used to be real quick however now the scenario is completely opposite also on the other hand the products status show returned to origin which is quiet frustrating 😣

I placed an order on 28th december and it shows the expected delivery date is 14th of january. Previously i placed the order on 22nd december but i got an email that my order was lost. Though i was refunded, i had to place the order once again. But it is taking so much longer time than usual. I am very much annoyed with your service. You are taking more than 2 weeks to deliver the product. Please resolve my problem and deliver the product before 10th of january.

Myntra order number: [protected]-6533403

Ordered on: tue, 26 dec 2017
Expect delivery by wed, 3 jan
Delivered on 2nd jan 2018

I have placed an order on 26/12/2017 for giordano men black analogue watch 1829-22 for rs. 5988.50/- (Order id[protected]-6533403) and i got a parcel having no watch inside, these are series of scenarios happened

Today (2nd jan 2017) i received my parcel and i was really shocked when i received the empty box. I am writing the email to refund me my money back or give me my actual product.

1. I got a call from the delivery boy named shubham on 1st jan, whose number is [protected] he called me at 4:38 pm and asked me to deliver it to my address but i wasn’t home so i informed him to deliver it to my neighbours address which is just adjacent to my home and since i opted for cod i also agreed that my neighbours will pay as they are very close to me, and than he didn’t came and i got message from myntra at 6:35 pm stating order undelivered.
2. Today at 1:06 pm i got message from myntra stating order is out for delivery and is expected to be delivered by a guy named kriti chand whose number is [protected] and he came to my address at 4:27 pm and my dad received it. As soon as i came back home i checked it.
3. When i picked the package i felt the weight was very less and the watch i ordered was huge and heavy. I had a doubt at that moment.
4. There was also a package damage. It seems like it was earlier torn by someone and put together using transparent tape (Not the narrow cello tapes that we use at home. The one we use at home are very narrow and the one that was used on parcel are broden ones), also the cartoon brown box inside the main package wasn’t sealed packed, it was already opened. It seems like someone in delivery might opened the package and took out the item, then stamped it. Also, amazon guys used printed tapes, the tapes used on the torn package to put it together were transparent and not printed tapes.
5. As soon as i checked my parcel i called the courier boy (Kirti chand), he didn’t answer the call and in the second call he switched off his phone. After that i called shubham (The guy who was suppose to deliver yesterday but didn’t deliver the product without even informing me)
Series of incidents happened when i called both of my courier guys
1. Shubham didn’t pick my called twice, he cut the call
2. Shubham picked the call instantly in one ring when i called from another number
3. I had called him 4 times today and in every call, he was changing his statement. (In first statement he said he called me 10 times and was outside my home and when i didn’t pick the phone he didn’t deliver the product - in the second statement he said he didn’t even come to my house - in the third statement he said he spoke to me at 1:30 pm while in fact i spoke to him at 4:38 pm which he is saying i didn’t pick the call at 4:38 pm.
4. And he was not even ready to guide me the further steps on what i can do,, he was just saying talk to the person kirti who actually delivered the product today, talk to him talk to him.
5. And in the last call with shubham, he disconnected my call in between and didn’t even cared to call back.

Kindly either issue a full refund or give me my product. Expecting a quick reply from your side and serious course of action against the person who is responsible for this fraud.

Regards
Chaheti
[protected]@gmail.com

I placed an order no:[protected]-5577503 on: 20 dec 2017 for men black canvas mid-top jordan ultra fly 2 basketball shoes. It was shipped to me however as i was out of city for new year celebration with my family so i asked them to hold the order for 3-4 days but they returned to origin. I called the customer care to reship the order as i am available now for the delivery but the customer service denied to re-ship and suggested to place the order again. There is a price difference for approx. Rs. 4600 which myntra is trying to take benefit of. I spoke to a supervisor (Priya) who also bluntly denied and asked to do whatever i wanted to do. I just want the product to be re-shipped at the same price.

Dear sir, i am kumar varun address : 330/493 laxmi narayan road, mutthiganj allahabad make an online shopping with myntra.com for shoes. The same i was returned successfully and got confirmation received by sms from myntra that your refund process has been initiated but i didnt got the money in my account yet.
Mob: [protected]

Sms screen shot image
And order detail image attached

Dear sir,

One is your employee, his name is neeraj kumar s/o shri begraj singh lives in siddharth vihar vijay nagar ghaziabad, he is working your greater noida office.
My complain is, wo wha se kapde churaker lata hai aur apni ghar par black m bechta h aur wo apke yha se online order krke saman apne ghar mangwata hai aur uske baad apna purana saaman usme daalkar wapas apke yha phuchata h, mera koi makshad btane ka pr as woman m apko bta rhi hu, aur wo sirf 10th passed hai. Dekhe aur isper action le.

Regards
Manisha pandey

What type of online shopping yar this is not even single person doing there job correctly myntra worst experience of mine shopping in this thirdclass website heavy delay in delivery time and now ordered for return request still not picked up the product it's been 6 days already when i get my refund amt and ordered fila joggers that also not received till now heavy delay in delivery time also take another 20days in delivery time what kind of service this is yar really dissatisfied by you guys lost all interest in this online shopping

I placed an order (Gift) on[protected] which was expected to delivered by[protected]. Unfortunately delivery got delayed to next week from the expected delivery date.
I had a hours of conversations with the myntra's executive as well as supervisors. They assured me to get delivery by[protected]. It's been 23 days, i haven't get any intimation on my product.
On[protected] it's received to my nearby myntra hub. I don't know why they are taking so much time to deliver product which is few kms from their hub.

Myntra has not refunded in my account after i returned the products about 15 days ago. I also called them several times... They are saying that we have transferd the money but there is nothing been credited in my account though i have given the full details of my account correctly.. Even myntra have not sent me an mail on refunding... Please check this and sort it out.. Myntra is not refunding on time

I ordered a watch on december 22nd 2017 and dispatched on 30th december only. I ask why it can't be dispatched many times to myntra customer care and say "it will be dispatch by tomorrow" (They said this everyday i. E 26, 27, 28, 29 of dates). I'm in a very serious emergency because i ordered this while i was in bangalore and i have to go to my country.
Can myntra be please hurry up in another time?

Mitali shinde
Tel: [protected]

The delivery boy didn’t call even a single time... And now the order status is showing that it is returned to origin... The order number is
[protected]-3964301

When i called on the number provided... He didn’t recieve the call and when received his wife spoke on the call saying that he forgot his cellphone at home.
I am very disappointed about myntra now.
Please see if i could get my order still.
I won’t shop on myntra henceforth if this continues and i don’t get my orders delivered.
Please talk to the delivery boy and ask him not to be so careless.
There’s also one more order placed and it shows that it is out for delivery but no call is coming from the delivery boy still... I think that order will also get returned to origin.
Please contact him asap... And get me delivered both the orders.
The contact number provided by myntra of the delivery boy is :
Tel: [protected]

I hope your customer care services look after this and help me out.

I've order mash&harbour men navy sneaker and also i have done the payment in online process but i get no sms & mail till day 3 and atlast icame to know that my address was unservice area so i cancelled my order on 28th of dec 2017. So how and when can i get back my money... My order no. Is:[protected]-7325201
Plis look into my case also.
Thank you

Dear myntra,

Is this the services and products you guys are delivering. It been one day since i have been expecting your call regarding wrong order delivery but unfortunately i didnt receive any of your calls and reply.

Note:- i have order fossile smart watch where i received wrong order. I need urgent replacement as i have to gift that product.

Do the needful on urgent basis.

Order no.[protected]-3998101
Placed on: 22 dec 2017

Thanks & regards!

Ravi verma
[protected]