Myntra.com Complaints & Reviews

I ordered couple of kurtas and two other products from Myntra. After few days i received a call from myntra, executive said that one of the Kurta is damaged so he asked me to reorder the product and they will refund me the money. I refused as when i placed the order there was a sale and now i have to pay extra for the same products. Executive officer then asked me to accept the order and later file a return for the kurta which is damaged so i accepted the deal and file a return of the damaged kurta after receiving the complete order. Boy who came to pick the damaged kurta refused to accept and said that it is damaged and he will not accept it. I called Myntra and the Executive said that she checked and found that the product was shipped from their end was post proper quality check. She sent me an email as well to say that return has been declined.
Documents attached:
1.Screen shot of the Email received from myntra
2.Photo of the slip on the damaged kurta confirming that it is damaged
3.Photo of the Tax/ Invoice

My order no. Is[protected]-4752403 which has multiple shipment. Just to inform you that since[protected] there is no update in delivery status. I had booked my order on[protected]. From then it is showing "shipped to delivery center". My order delivery date is[protected]. Whether i will get my order on time or not? There is no update till now.
Please help.

I ordered pack of 5 mulitucolored printed trunks (Cozi_bigshot) vide order no.[protected]-8819803 on 3rd july 2017 and received the package on 14/07/2017. I found that instead of trunks the package contained briefs. The company has mentioned that the product can not be returned/exchanged. Agreed, but i can not accept a wrong product.
There are no options on their site to lodge complaint. Toll free number has no option for wrongly delivered product and also customer support e mail says that it is not being accepted at present.

I ordered a highlander denim shirt size 39 from myntra on 26th june, the size come out to be small so i put exchange request for the shirt for size 42. Delivery man came to house and when he noticed the qr code it did'nt match with match now he is not returning the product neither he is exchanging it. I am really fed up it's been now more than one month. Please take the desired action as soon as possible otherwise i will report againts myntra.

I have created pickup for two items on 30 june and till date 17 jul it's not picked up.. It's been almost 3 weeks.. I called customer care more than 6 times but they are giving false promises that it will be done by tomorrow and sometimes they blaming me that i reschedule the pickup whereas nobody came to my place nobody called me for pickup... I don't understand what is the problem in picking up the product from the place it was delivered to.. I very disappointed.. I want to escalate to highest authority in myntra.. I would also lodge a complaint in consumer forum and post the entire story on social media.. Pls get it resolved asap.. My email i'd is [protected]@gmail.com

Respected sir,

I have ordered two shoes on 26th june 2017, email id - profile. [protected]@gmail.com, order no.[protected]-6227701, package number: [protected], tracking no.:mynp[protected], that was to delivered by 4th july 2017. After waiting few days i called them that i have not got my shoes and they lodged a complaint against my grievance but the ordered product was not reached to me. I once gain called them on 14 july they assured that by 16th july but i have not got yet. I don't know if it will reach to me.

I have attached some supportive dossier of my claim.

Kindly help me to get my prepaid order shoes.

Thanking you
Ujjwal das

I, jijina jayarajan order gnist women brown solid flat (Order no:[protected]-2008503) is found to be broken.
I have received my order (Order no:) on july 02 2017, but as i was not at home i couldn't check it then, today july 16 2017 when i opened it and took a trial walk then the buckle got broken (Check image 05, 06 attached) and the other pair is about to get dismantle. (Check image 07 attached) the image no. 08 clearly shows the sole of the footwear is unused as i only took a trial walk inside. The quality of the product is questionable so i want you to take back the product and provide me with full refund.
More images are attached.
Contact no.[protected]
Email id :[protected]@gmail.com

Order no[protected] 2368703
Product code - 1705273
I received a defective product. The kurta has torn one side. When i complained to the customer care they send a mail which is written that before they shipped they checked the quality of the product properly. And my return requst has been declined. I want to return the defective product.

Name: purva jain

Product: savings account

Account no:[protected]

E-mail address: [protected]@yahoo.in

Mobile no: [protected]

Order number: 104620197482900882101

service request (Sr) no:sr[protected]

details of complaint: i would like to bring to your notice that i have ordered one thing from myntra in which i made the payment of rs. 1205.24/- through my account only. Same i refunded to myntra on 29th june 2017 and my amount got refunded in my account.



08th july, an amount of rs. 1205.24/- has been wrongly deducted through my account. I contacted customer care, they said that the merchant has claimed for the same.

Refund my money to my account on priority. I will be really grateful otherwise it will be take some other action

Myntra provided me a coupon for rs.800 in response to an error on their payment page due to the massive sale. The representative gave me a coupon to compensate for it and informed me in case i return the product the coupon will be valid for use with no minimum purchase and made it sound that it was as good as cash. Now when i try to use the coupon it says not applicable for the selected products. My point being if there was no error on the...

Order no.:[protected]-1242901
This order got cancelled by myntra and 1495.5 ₹ got deducted from my credit card and they credited only 1144.95 ₹ to my credit card. I called them several times but they are not ready to listen and said we did not receive from phonepe. Now you need to contact phonepe care. What is my fault in this? They are very rude and every time i explained the same thing again and again. Still they are not ready to give me my money back. Here i have also attached the screenshot from my bank account. Pathetic customer service they are providing. Will never buy anything from myntra again.

I have ordered nile blue lunarstelos shoes from myntra on 24 june but i haven't got them yet. The initial delivery date was 29th june but then i got a text saying that my product will be delivered by 3july, but i haven't received it yet.
I have called them several times and every time they ask me to wait 2 working days. But nothing happening. Yesterday i got a calll from them. They were asking me to cancel my order. But if i cancel them now i'll have to extra 2000 buck for that pair. I don't know what's going on.

There might be an issue with ekart logistics. Myntra please arrange an immediate delivery for my product.

Dear team,

I am surprised that the customer place's the order from myntra and delivery boy rejects it stating that customer is not in office...

This is ridiculous and not expected from myntra...

Now again i have to place the products which was cancelled by your # stupid courier boy.. And now i am getting a message to rate u...

On what basis i have to rate u...

Never expected... Myntra is driven by delivery boy... Good to experience that...

I am regular customer of myntra. I have ordered two top where I found they are not my size so I kept exchange request. But till date I haven't received my order and as per track record It shld be deliver on July 2, 2017. I also logged complaint trough app as mail compliant they haven't considered. I need my money back ASAP.. Worst experience ever..

This is really very shameful for you guys that instead of ordering again and again shirt o[censored] s polo (Size-48) i have been delivered size-46.

After complaing about the same i received a satisfactory reply from you champion that i will be delivered new shirt o[censored] s polo grey shirt of size (48) but it again didn't happened.

While from purchasing from store size 48 is xxxl and size 46 is xxl.

I only want my refund back for the following orders and no other reply. I request you to arrange return as early as possible and dont bother me now.

I am attaching screen shots for which i want return and refund. I have already suffered a lot and now will not be ordering anything online. I face beared a lot and from my previos call with escalations department mr. Imaran confirmed me a voucher of rs 400 which is no where acceptable. If i would have kept total amount in my bank i would have get an interest of rs.1000 on it.

I sincerely request to return them as soon as possible. I am requesting to not to assign pick up
On 22 - 24 july i am not available in town.

I had ordered a reebok shoe but the product i found was fake. It didn't had any tag inside and also the shoe box wasn't of original reebok. The shoe although looks alike as shown in the picture but the quality is too bad to be of reebok. And there can be seen an other company symbol in it. Now as i was about to return this fake product, i was shocked to see that the product status was shown as 'returned to origin' instead of showing as 'delivered'. I need to sort this thing out. I need to return the product and get refunded. For that i need my deliver status to be updated as delivered. My order number is[protected] 2615801 and the product id is-1601667

Ordered 3 jeans and got only 2. Although after complaining several times same answer was given that there is no problem at our end without any proof. I even talked to one of the superior authority still same thing was repeated. I have attached the screen shots of the series of mails i have recieved after complaining about the same issue and 1 screen shot of the ordered products.

Respected sir,

I informed you that i have ordered "cloth" from myntra.com, order no.[protected]-1809603. As per myntra they promised that product will be delivered by 4th july 2017 (That i have attached) after that they postponed and informed me by 7th july 2017 product will delivered (That i have attached). After waiting few more days i called them and and lodge a complaint, ref no. 30796167 and they verbally said me by two more working days required to get your product. But i have got nothing till now. I am worried whether it will be reached me or not as it is prepaid. I want my product as soon as possible.

Please do not order anything from myntra, they have a pathetic customer service and does not provide any resolution. I placed order for 2 products on 20th june which was supposed to be delivered by 5th of july. But there was early arrival and they attempted delivery on 3rd july. Since there was a personal emergency i was suddenly out of town and asked them to deliver on 12th of july, to which they agreed after an hour of call and few escalations. On 12th of july, i contacted the myntra customer care and their delivery partners to check if they were planning to deliver it today. Myntra executives confirmed it will definitely not get delivered today and therefore i made other plans. All of sudden at afternoon 1 pm i receive a message shipment is out for delivery and when i called the courier delivery person he says he will be there in 10 minutes. It is basic courtesy to inform about delivery atleast one hour ahead of time. I still haven't received my product. Shame on you myntra, if this attitude continues myntra will lose a whole lot of faithful customer very soon and take a back seat while its competitors are moving ahead

Product delivered in not genuine as it got stretched form small size to medium size in one wear..
If the product is genuine it cannot get stretched from small to medium as i have many other tshirts of tommy purchased from official store...
Plz get the refund of my money for which i have paid considering a genuine product to be delivered by myntra... They have cheated with the wrong product and now making excuse that it could not be returned since it is used once.. Yes it is used once and we accept the same... After the use of same we understood the quality of product..

Registered mobile no. [protected]
Item code-1790845
Item code-1744947