| Address: Davanagere, Karnataka |
Sir,
I'm Dr Vijay Srujith. I'm very sorry to forward this letter of grievance on the MyTVS Davangere, Karnataka branch.
I have given my car after it had met with a minor accident. The details are as below. Kindly do the needful.
Name: Vijay Srujith
Car make: Hyundai i20, white, 2012.
Registration: AP 37 BK 4555
Complaints:
- I have left the car at service station on 16th november after it had met with a minor mishap on the road. (Hit the footpath from sideways)
-The major complaint was that the car wasnt moving after the incident. I got it towed to the TVS davangere branch next day morning.
-The service advisor told me that the front axle was bent, along with the lower arm on the front side. That and few scratches on the bumper, and a bent mag wheel.
-I've asked them not to repair the parts, but replace them with new ones.
-The service advisor gave 27th november as the delivery date.
-Everyday since 27th november 27th, I have been following up the service advisor by phone, and he was politely postponing the date of delivery.
-After few days, I went to the body shop myself to check up on the progress, SURPRISED TO FIND THAT NOT A SINGLE WORK HAS BEEN DONE ON THE VEHICLE. (This was one week after the due delivery date)
-Every day since then, I was talking to the service manager, and he had been telling that the parts are in transit, and it will reach the next day.
-10 such 'next days' have passed, and apparently, the parts are still in transit.
-Last monday I have been to the service station and the manager made me talk to the spare parts manager. He was telling the same story, that the parts are in transit.So, I asked him to give me the transport company and LR details.
-For that, he made me wait, telling that he will get the details. After waiting for a long time, I was informed by the manager that this person has escaped out of the workshop from the backdoor. This is very cheap and reckless behaviour towards a customer. (If it was yours, would you want give your car in this kind of place again?)
-Manager has apologized for his behaviour, which was little pacifying after this whole ordeal.
I kindly request you to look into this issue, and make the necessary arrangements to deliver the car as soon as possible.If your company is not able to deliver the car, kindly return it in the same condition, so that I can give it in Hyundai showroom. (Yes, I have given it in MyTVS though I could have towed it to Hyundai showroom).
I have waited for almost a month for the service station to replace a bumper. (If I'm correct, bumper is the basic part, and most readily available part for any car)
Kindly look into this issue and do the needful. Talking to the people in the garage has irritated me and now I seek your intervention.
Hope you can solve this issue in the next two days and get my car delivered.
Thank you,
Dr Vijay Srujith
Aug 14, 2020
Complaint marked as Resolved 
Sir,
In response to my complaint which I sent today morning, I am happy to inform that the response from your side was prompt and good, though I cannot say that the issue is resolved to my satisfaction yet.I received a call from Mr.Suresh, Manager of the Vellore workshop.He explained that the rates quoted (per panel) is for painting only and tinkering required will be extra and it could be decided only after seeing the vehicle.He admitted that the brochure does not mention it clearly in that manner and it must be an oversight which happened in printing or proofreading.Now, my points are
1.It is not the customer's fault or misunderstanding (as told by your service technician) if the advertisement is not correct
2.The reason for the difference in actual and advertised rates is not even known to your own staff; as two different people are giving different explanations.This is suspicious.
3.There is a limit to the amount of tinkering that can be done; beyond which you will have to replace the panel.So, it should be possible to quote a rate beforehand which includes tinkering also.
I request you to
1.Ensure that I get my vehicle is serviced at the rate which was quoted lure me to your workshop (Rs.1900) and
2.Withdraw or correct the misleading advertisement forthwith- to avoid further confusions if ti really is a mistake in print.
If you can do these two things, I can consider my complaint resolved satisfactorily.
Thank you,
Dr.LENIKUMAR JOSEPH
Assistant Professor
Dept of Pediatrics,
CHRISTIAN MEDICAL COLLEGE VELLORE 632004
Mobile:[protected] Dr.[protected]@gmail.com