MyTVS Complaints & Reviews

Unlike some other customers here who have complained about mytvs services, I got a response promptly from tvs.The issue still remains somewhat unresolved but there was a response which itself is a positive step.My second communication to tvs is as follows
Sir,
In response to my complaint which I sent today morning, I am happy to inform that the response from your side was prompt and good, though I cannot say that the issue is resolved to my satisfaction yet.I received a call from Mr.Suresh, Manager of the Vellore workshop.He explained that the rates quoted (per panel) is for painting only and tinkering required will be extra and it could be decided only after seeing the vehicle.He admitted that the brochure does not mention it clearly in that manner and it must be an oversight which happened in printing or proofreading.Now, my points are
1.It is not the customer's fault or misunderstanding (as told by your service technician) if the advertisement is not correct
2.The reason for the difference in actual and advertised rates is not even known to your own staff; as two different people are giving different explanations.This is suspicious.
3.There is a limit to the amount of tinkering that can be done; beyond which you will have to replace the panel.So, it should be possible to quote a rate beforehand which includes tinkering also.
I request you to
1.Ensure that I get my vehicle is serviced at the rate which was quoted lure me to your workshop (Rs.1900) and
2.Withdraw or correct the misleading advertisement forthwith- to avoid further confusions if ti really is a mistake in print.
If you can do these two things, I can consider my complaint resolved satisfactorily.
Thank you,
Dr.LENIKUMAR JOSEPH
Assistant Professor
Dept of Pediatrics,
CHRISTIAN MEDICAL COLLEGE VELLORE 632004
Mobile:[protected] Dr.[protected]@gmail.com

Hi,
I would like to add comment on above posted complaint by me.

I got discussion call from My TVS regarding my complaint after discussion on evidence they were agree with my complaint and repaired my vehicle in Ford Service Center as requested by me.

They have replaced the faulty (ECU, PCM) and after replacement of the same my vehicle found working fine.

They have taken too much time near about more than a month for to solve this matter, but over all I there response on the same was satisfactory.

Thanks again to My TVS for there prompted action for to solve this matter keeping customer satisfaction in mind.

Thanks & regards,
Rajesh Kumar Jangra

A Feedback Sent by me to (MyTVS Road Assistance) and there reply but no positive action till yet.

From:
"shobhagopal" <shobhagopal.[protected]@tvssons.com> | Add to Address book |This is spam




To: <r.[protected]@rediffmail.com>


Subject: FW: Contact us - GRIEVANCE


Date: Thu, 04 Feb 2010 09:23:46 IST
Cc: "Muruganandam K" <k.muruganandam.[protected]@tvssons.com>, <samir.[protected]@tvssons.com>







Dear Mr RajeshKumar,
We regret the inconvenience and annoyance this may have caused to you . The
The information has been communicated to our Channel manager – Service who will contact you and do the needful .
Please feel free to contact me for any further assistance
Regards
Shobha Gopal - CRM
Tel[protected]



________________________________________
From: MyTVS [mailto:[protected]@mytvs.in]
Sent: Wednesday, February 03, 2010 8:29 PM
To: [protected]@tvssons.com
Subject: Contact us - GRIEVANCE

Dear Sir,
Following are the details given by Rajesh Kumar
First Name Rajesh Kumar
Last Name Jangra
Email r.[protected]@rediffmail.com
Address House No-40C, Kilokari, New Delhi-110014
phone [protected]
Car Registration Number DL4C R 4449
enquiry My Car Make-Ford Ikon was not getting start and I called the Road Assistant Service (MyTVS Road Assistance Service) for which I'm a policy member to assist.
I called there help line No.[protected]. On 27-Jan-10 and registered a complaint with
Reference No. TVSDEL01100058.
Car Registration Number: DL4C R 4449
Date of Incident: 27/01/2010
Time: 09:42 PM
. The technician came to location to rectify the cause was not experienced and not having necessary tools to handle the fault.
. He checks and found that Car battery is week due to that car is not getting start.
. Car battery charged by him and started the car and the same time he removed the battery cable from the car and the red cable of battery was touched to some body part of car and make an electric shock. Due to this car stopped instantly.
. He was not having the knowledge of wiring of vehicle and he started R & D to find the electric shock area and after did R & D with many things found the some fuse was fused in Fuse assembly.
. He was not having the fuse to replace and no emergency light to work with so he started joint fuse with a electric cable and started putting cable joint fuse here and there in Vehicle Fuse assembly and tried to start vehicle but no luck and it again made an another electric shock due to R&D done by him and it burn-out the central locking device and the ECU unit of vehicle.
. I tried to stop him many times after seeing that he is not experienced and doing only R&D but the person said let me check, let me check.
. I stopped him after all this and as this was too much and I called the costumer care and asked for a experience person to send on place as this person is not able to handle the fault and also he waited too much of time in all this.
. Also I informed customer care person that this person made such an electric shock and it caused the fault in Central Locking device and fuse assembly and now even nothing working in my vehicle all are damage.
. The Complaint was registered at 09:42 PM on 27/01/2010 and the first technician did his R&D without having knowledge of Product on which he is handling issue took time till 11:30 PM on same day and the next technician came to the place and took time till 01:00 AM next day in early morning on 28-Jan-10.
. I have to wait on road due to all this till 01:20 AM and the solution was nothing what I got the next technician also came without required tools and just found that these parts are got burnout due to R&D done by another technician and electric shock and nothing can be done just will remove all these in morning and will try to start the vehicle in morning with bypassing all those thing from the wiring.
. He came in morning on 28-Jan-10 at near about 08:30 AM and shown me the parts got burnout due to last night incident and removed all that.
. This time also he came without fuse to replace with faulty one and made some changes in vehicle wiring after removed burnout parts and made temporary arrangement for faulty fuse with jointing them with wire and started my vehicle.
. I noticed that time that the speed of Engine (RPM) is automatically getting high and down. I asked d him about this and he said this was happen due to that entire incident and will be normal after some time.
. I took my vehicle to Ford Service Center and they have found that (ECU, PCM) of the vehicle got damaged and this is the cause of engine speed issue and the y are not able to repair it after made scan for fault finding and need to be replaced.
. I have informed all this to MyTvs Customer Care person also update all those thing in there call sheet but no use of all this as I got a call back from there Delhi Center and the reply of this from them was "I sorry for all this and will take care of this not be repeated again"
. I am totally frustrated with the thing done by your hand and the wastage of my time.
. I want my vehicle to be repaired with required parts in authorize service center of Ford as again I cannot truest on you people service.


I am also marking this mail to Consumer Court so that proper proceedings
can be initiated under consumer protection act if my request is not
heard at your end. All expenses of the proceedings will also
be claimed from you under the final petition filed with the court.

--
Thanks and Regards
Rajesh Kumar Jangra
[protected]
E-mail:-r.[protected]@rediffmail.com

=================='
Consumer Complaint Form: - Your initiative will be highly appreciable towards guidance and to provide me the justice with reference of said complaint.

Hi,

I would like to add comment on above posted complaint by me.

I got discussion call from My TVS regarding my complaint after discussion on evidence they were agree with my complaint and repaired my vehicle in Ford Service Center as requested by me.

They have replaced the faulty (ECU, PCM) and after replacement of the same my vehicle found working fine.

They have taken too much time near about more than a month for to solve this matter, but over all I there response on the same was satisfactory.

Thanks again to My TVS for there prompted action for to solve this matter keeping customer satisfaction in mind.

Thanks & regards,
Rajesh Kumar Jangra

T V Sundram Iyengar & Sons Ltd — BODY REPAIRS OF CAR

MY CAR INDIGO CS LX HAS HAD A MONIR ACCIDENT. I HAVE APPROACHED MYTVS FOR BODY WORK SHOP AT HYDERABAD (7-1-88/1, Near Sagar Ring Road, Sri Sai Nagar Colony, Bairamalguda,) ON THE 25TH.

I HAVE ASKED FOR DENTING AND PAINTING WORK TO BE DONE FOR MY CAR. I WAS GIVEN AN ESTIMATE OF 14000 OF WHICH I WOULD HAVE HAD TO SHELL OUT 7000 AND REST WOULD BE INSURANCE. SO FAR SO GOOD. THOUGH DENTING AND PAINTING IS DONE AT FRACTIONAL COST IN THE LOCAL GARAGES I THOUGHT ITS BETTER TO TRUST A BRAND THAN TAKE A RISK.

IN BETWEEN I WAS CALLED AND TOLD THAT MY INSURANCE COMPANY :RELIANCE IS NOT GIVING CASHLESS FACILITY BEACUSE THIS WAS YEAR END. GIVEN NO CHOICE I WAS OK WITH IT.

MY AGONY STARTED WHEN I WENT FOR THE DELIVERY OF MY VEHICLE, I WAS TOLD RUDELY ON MY FACE THAT CARD MACHINE IS NOT WORKING AND I HAD TO SHELL OUT CASH, NO INFORMATION WAS GIVEN ABOUT THIS IN ADVANCE.

VEHICLE WAS NOT DONE TO MY EXPECTATIONS, PEOPLE WERE FIXING USING FEVIQUICK IN FRONT OF ME.

THE REAL SHOCK CAME TO ME WHEN I TOOK MY VEHICLE OUT, I WAS GETTING ALL SORTS OF WEIRD SOUNDS AS I DROVE I FELT I WAS DRIVING A RTC BUS AND NOT MY USUALLY SMOOTH INDIGO. JUST A DAY BEFORE I GAVE MY VEHICLE FOR REPAIR I HAD IT SERVICED AT TATA MOTORS(SYNERGY) PROOF OF WHICH I HAVE.

I HAVE RETURNED MY VEHICLE IMMEDIATLY TO RECTIFY THE SAME, AWAITING RESPONSE. IT IS TRULY AGONISING. TALL PROMISES AND NO DELIVERY...HORRIBLE....HOW CAN I APPROACH CONSUMER COURT FOR THIS?

SHARAT CHANDRA VADHI
[protected]
[protected]@gmail.com

i forgot to add that feedback on mytvs doesnt work, there is no mention of nodal officer address for grievence

My TVS Perambalur — they are unfit for work

Dear sir,
i am having opal corsa 1.4.last week my vehicle met accident near by perambalur.so i was given my vehicle for repair work my tvs perambalur branch.they had taken 10 days of work and they charged RS.32648 for maintenance work.but till now my vehicle not in running condition.yesterday they closed the job sheet and return to the vehicle.when the vehicle crosses 2km,dryshoft removed from wheel.again and again same complaint came.they are simply told me give another 35000.we will arrange your vehicle in good condition.WHAT IS USE OF THEY USING YOUR NAME.THEY SPOILING TVS NAME.
NOTE-At the time of given my vehicle i told them to towing condition.but next day i told him to arranged in running condition.so they are changed radiator.but now they telling'your not told me properly'.
Ok if i am not told proper means y they are changed the radiator?????Useless fellows.they dont know anything.so i plan to go for consumer court,
WE WILL MEET IN COURT
Thanks&Regards
Magesh.G
[protected]
Vehicle no-TN 01-V-6473
OPAL CORSA 1.4 GLS

they are cheats. there was an offer in times now for 91% discount and promised to service any car for 349 rupees. but when went there they cheated with lot of hidden cost. they said engine oil and engine oil filter replacement is included then they said only labour is free and charged 1456 rs only for this...just cheating people with hidden cost...