MyTVS Complaints & Reviews

Hello,

I gave mybike for serivce on saturday 2/8/2022, they did not attend any fault which i mentioned, also general service covers chain cleaning and lubrication. My bike chain is not cleaned, its very dirty, If i do cross check i will come to know were the new parts were changed, and no faults were attended, your technicians are fit for nothing, your technicians peoples are just fit for servicing bullcart. I Need my general service to be completed, i have paid amt of 3000/- for this ### serivice. Just warn them and adv to finish my service. You peoples are playing with CUSTOMERs money, and have in mind i am also working in email support team in an international process and i know how CUSTOMERs will get response for their emails. Your service supervisor is not attending my call, their co worker are not responding they only say you talk to my service supervisor. Service location is My tvs royapettah.my vehicle number is TN 14 7483 yamaha fz red colour. CONTACT them and resolve my issue soon and CONTACT me as soon has possible.
My ph number - [protected]

Regards,
Prasanth S

I booked a car service at myTVS.in after looking at their advertisement on Facebook on 23.08.22. I booked a time slot on the same day at 14:00 Hrs. But there was no Ticket number or any reference number shared for the service. After some time, I received a call from [protected], showing his name as R. Prakash at True caller. He asked me when the car could be picked up, and I replied, that by 14:00 Hrs, they could pick it up. But, nobody came...

Dear Sir,

My Vehicle No. TN05BA8538

Given for 999 plan service but they have not delivered on the same day

Delivered only the next day without proper AC filters and closures

Also all the shock absorbers they have replaced with the old one

Pls return my parts and so the needful.

Hello sir, This is regarding the car service done on 10.08.2022 at Bangalore RR Nagar mytvs. Since I have a trust towards the TVS company I thought my vehicle will be serviced with all my expectations. But unfortunately It was not correct. My vehicle had a brake issue and this was not informed to me. I started travelling to my native in my car on 11.08.2022 for a family function. It was around 12 midnight and my car brake was totally jammed and I was standing in the highways with my family. Then I called my friends and parked the vehicle roadside and the next day morning I hired a recovery vehicle and done my car service again. I spent nearly 15000 again due to this pathetic service. Nowadays gobumpr is spoiling the name of mytvs. This is due to the irresponsibility of the mytvs people who done the service. Actually they have not done anything. They have taken the vehicle on 09.08.2022 at 8.30 a, m. and after reaching the carriage they are informing me that since it was moharam no people was available on that day. very pathetic. Till date I am trying to find a resolution from the mytvs team which is not done.

As I gave my car for an interior service.. the service was worst and waste of my money .. the interior was just remaining as it is…. The mat and floor was very very worst .. either I need my money refund or l need to fulfill with service

I have give my car Ford Figo(TN02AQ3632) post accident on june 11th. they have promised to give the car in 20 day. It is almost 60days still didnt handover the car. They keep giving fake commitment like, next monday..next monday...Next friday Many monday & friday gone still didnt get a the car

Manager :- Sathish Babu
MyTVS OMR
Plot No:62 & 63, Bethel Nagar, Old Mahabalipuram Rd, Industrial Estate, Perungudi, Chennai

Hi, I am very sad here I had given my car for dent removal and painting services to GoBumpr mytvs at RR Nagar Mysore road on 8th Jul 2022, circumstances went around like they had not completed the service with proper finish and I had to go there and check and tell them to do the correction. Manager Balram Singh and Service Supervisor Rajendra Naidu both have very casual attitudes and my car is still in their primises with dust occupied.
Today is 9th Aug 2022 and my car is still not delivered.

Very cheap service
No proper response if any complaints in service

I am writing this complaint after got frustrated of your service. My car is at one of your service centre for accidental service. All they do is false promises. Even after 30 days of submitting my car they haven't started the work not even touched it yet. even they haven't ordered all the parts that needs replacement. I don't know what to do now.
Service centre details:
MyTvs (Dalia motors ), pilani bypass road, chirawa, 333026
Phone: +[protected]

Just for oil change and water wash they charge 1200/-. Even a screw is not tightened. They try to replace many parts and i[censored] ask questions they will compromise and use the old parts. Many issues post service like self start not working, engine cuts off etc. Can't reach customer care even after mails, and we have to explain to many and u will get reply as "Sorry" and they won't call u again. Don't give money for petrol or leave bike with petrol, I recieved with empty tank even after giving money for petrol.

Hi, mytvs pushed me to take my worst experiance into cunsumer forum, before i'm writing here to address management about my bitter experiance with mytvs.. weeks before i got call from go bumper anout my vehicle service and they referred mytvs ambatur. Since i had good opinion about tvs i decided to go ahead.. after that i felt very bad about my decision every day, becase, day one i got text msg you approved for Rs. 1460/- for your Nissan car service, which i was not approved, day 2 one of your service engineer Mr. Imran called and informed need to change some parts and accessories which will cost you around 25000/- which i was not prepared financially, but after the discussion i said ok and go ahead, day 4 i received another msg and made me into shock and depression. The msg was thank you for approving Rs. 52087.48, again which was not approved by me and discussed with me at all. I was really surprised and upset about the worst process made by mytvs and understood that the people try to make the customers fool and extract more money to achieve their targets. But this is not away. Again i called Mr imran and demanded for explanation, but he not given any convincing replay to i paid entire payment and ask for my car delivery. No response for one hole day. Again i called this guy and got irrelevant answer. Understand that they don't have any courtesy only moto to extract money from customer.. all the worst experiance i am going throgh i am not received single call from any one from my tvs expect payment call.. its most worst part.. finally they deliver my car through 3rd party car driver and informed don't stop vehicle any where because of low battery !! How dare the service vehicle delivery without even a battery charged?? I can't even test drive to check my car status after spending 52000/- hard earned money. Another worst part manager just texting in whats app with cool attitude not even bother about customer pain.. i am wondering that my tvs paying salary to this guys ?? Do this team having any knowledge aboit customer care or customer retention agenda through atleast bare min customer experience.. really this lethargic approach screwed up my temper..

I had given my car for AC check-up on June 9, 2022 at MyTVS Ambattur. The cooling was low and I was told by the executive that it is best to change the AC and he gave a long list of explanation about the compressor, a noise that is coming from the car etc.
Then I was told about a total estimate and I agreed to it. Its been more than one month now and I am fed up following up with CRM and other executives. I have visited the center multiple times now and I don't see them going towards the right direction. Last time I visited I requested them to give my car back so that I can give it to some other center and have it reviewed. The promised to resolve in one day and asked for one last chance. It's been a very frustrating experience as the response from the CRM is pathetic and they don't attend my calls (I call them at the max once in three days) Very frustrating experience for a simple AC problem in the car. I request someone from complaints team to look into it as I believe my car is struck with an incapable team that has zero understanding of customer service. Hope it reaches the right team.
Car: TN 13 A 2894
Brand: Fiat Linea Petrol
Issue: AC cooling is not good

I now doubt it the need for changing AC itself was valid looking at the capability of the team. Kindly do the needful.

I left my car for ac service in mytvs service center, Salem on 11/07/2022
And after service I got an job card with declaration mentioning that if the car is damaged or fired in mytvs service center premises the whole responsibility is on the car owner. The place where I have to sign was signed by the advisor with a fake signature. If anything happened to my car I will not be able to claim over the company
I called to the concerned service center and asked for clarification but the manager is using sarcastic words and filthy language and the advisor is not giving any proper reason and its totally a very bad behaviour and fraud activity from the company side to the customer
I'm gonna file a complaint against this issue
I want a immediate response for this issue or else the particular service center will face the consequences

Hi, i have given my car in MyTvs Ambattur for Dent correction. The work was done but had some paint stains in other doors which was not reported, my sunglass, usb pendrive, god idol were missing during delivery. Issue raised to the concerned service advisor but not getting proper response.

Hello team,
I have booked my car Alto 800 TN 41 AV 9324 for repainting work in mytvs perungudi on 06/06/2022 & got delivered on 09/06/2022. Repainting work is fine & no concerns but my solar air freshener which sticked on dash board was missing during delivery & I raised a complaint on 11/06/2022 but I didn't get proper answer from the mytvs team about the missing item. Please do the needful. I have attached a image of the air freshener available after painting in the shop floor
Thanks

Dear sir..

I had so much trust on the name 'TVS' for their legacy but the service centre people are spoling it. I had given my car for repainting the whole body of my Honda city car on 16th May 2022 and they took my car with lots of false promises about how well they will do the work on my car etc..it was delivered on 16th june 2022..after a lot of followup from my side..

they didnot even hv the courtsey to update...

I gave them for servicing .The servicing wasn't done properly. They said they have changed the disk which cost around 3000+ rupees but they didn't change it but billed the amount. And they didn't even do the foam wash or water wash. For your service I paid a total bill of 4474 rupees which does not even cost 500 rupees .

They broke bikes engine chamber and now engine oil leaking like a tap water. And single problem has not been fixed when they did bike service.

Why are you guys cheating the customers? I can show you now the dust itself is not gone from the bike which means they didn't even properly do a water wash. but took a bill amount of 4474 rupees.

My car Alto 800 ( 9 months old) has lost the beauty of a new car on the whole left side after painting through insurance. The shine of the new car is gone as it looks like 5 years old car and it was painted through a local workshop.

MyTVS service has ignored the half of bluffing process after the paint.

Extremely Pathetic and Bad Service( MY tvs, Guindy, Chennai): I really don't know what star to give. they don't deserve any recognition. My car had an AC cooling issue, I had raised a service request to Gobmpr and it was allotted to My TVs. They picked up my car on the 6th Morning at 7 a.m and I was told the car will be sent back on the same day. Around 11 am, Mr. Sukumar called and said, they will check and come back about the issue shortly....

I write this with immense anger and mental trauma caused by your service center at Chennai Ambattur. I gave my vehicle bearing registration Tn 02 BA 0754 on 31-may-2022 for General Service, spare replacement and painting work.Till now the repair work has not been completed fully and I very clearly informed the service engineer that I will opt for painting if the final bill for my repair and service does not exceed my budget . After multiple...