MyTVS Complaints & Reviews

Booking id 3213467 Terrible experience.Gave my swift dzire for service and body shop work.Vehicle was returned silently with a big dent which was not there before. When i called and asked, initially they said they will check the photos taken before pickup and if true, will rectify it.I conclusively proved that the dent was not there before, using their own photos.After this the vehicle coordinator Prabha stopped picking my calls.Another staff Prashanth tells me that prabha is refusing to come on the line and he is helpless. Finally requested to connect to their manager mr. Murugan. This too was not done till end. Overall i was treated like a beggar.

I gave my car to general service and asked for checkup the ac is not working form past two days, mytvs adviser called informed that ac coil has mild gas leakage problem even if gas filled up it will be working next 3months and he promoted to change the coil along with its setup it would cost about 10600+ tax, then i asked for gas filling rate he said 1000rs. So i asked just fill the gas for now will change the coil later. Adviser committed fill the gas. Total bill amount was 4628/- paid too. Driveu delivery person rang me and saying that ac is not working i can’t even drive the in rain windshield completely fogged, i told to driver return the car to mytvs garage itself driver left the car in garage. I called to mytvs adviser and asked why ac is not working you said that ac will be working for min 3month what happen adviser replied gas leakage got developed i don’t know and he charged for gas even he said that they checked with filling nitrogen and found the problem. Then how leakage got developed while delivery. He didn’t even inspect properly given wrong advice so i asked for my payback for gas filling charge the entire branch staff's not even picking my calls denying for payback now it’s been three days still they didny deliver my car also very worst service experience ever in my life fed up with mytvs service and staff.

Dear Team

I am gave my car( TN09 BV 3263) for general service and paint work on 24th of Oct'23.it`s almost 10 days completed but THERE IS NO RESPONSE

Even I try to contact to reach co-ordinator but he denied my call upfront it's very disappoint and stressful.

This is keep you informed that THERE IS NO PROPER CUSTOMER SERVICE in mytvs

Co-ordinator name :Karthik
Mobile number: [protected]
Service location: Perugudi Chennai

Regards
Dharanidharan
[protected]
[protected]

Hi
I left my car TN10 AV4936 for service on Monday(9/10/23).They gave me false promise that they will deliver my car the next day. But They delivered my car back to me only by Friday (13/10/23) after so many calls, visit and followups. I am very much upset of my car service after paying Rs.25000.. they checked and said all lights were working fine and they changes few. But nothing changed. Back light was not working I changed yesterday..
They said they changed engine oil..but indication showing red. And no water filled.
Front AC adjustment lights and door lights are not working now.
In AC motor full of papers..I cleaned yesterday from local mechanic.still in 3 and 4 AC adjustment noise are more.
Fuel indication is not working.
Wiper fluid not filled.

Uncessarily changed rotar blades and breaks but not done any changes to the service which I asked for.. Please refund all my money.
Very worst service this time. Really not satisfied.

Hi
I left my car TN10 AV4936 for service on Monday(9/10/23).They gave me false promise that they will deliver my car the next day. But They delivered my car back to me only by Friday (13/10/23) after so many calls, visit and followups. I am very much upset of my car service after paying Rs.25000.. they checked and said all lights were working fine and they changes few. But nothing changed. Back light was not working I changed yesterday..
They said they changed engine oil..but indication showing red. And no water filled.
Front AC adjustment lights and door lights are not working now.
In AC motor full of papers..I cleaned yesterday from local mechanic.still in 3 and 4 AC adjustment noise are more.
Fuel indication is not working.
Wiper fluid not filled.

Uncessarily changed rotar blades and breaks but not done any changes to the service which I asked for..
Very worst service this time. Really not satisfied.

I have done service last month peridicol maintenance they told interior vaccum ac air filter cleaning oil filter replacement but nothing has done properly they are not responding properly very worst service I have complaint already through what's app and this complaint forum also but here I have not get response

They did not service the complaint of engine crank indicator, informed it was heat plug issue and said they changed the heat plug and charged me 5000 for it. The same problem was there, for that they said it was they could not remove one heat plug because of which that issue. Then why charged me.

Total bill was around 30000 they charged fraudulent way of earning they have did

Nothing is checking in your General service, Doing only an oil change will not cost 1300, and you guys are trying to cheat the CUSTOMER by saying all internal parts are checked.

I raised a complaint that one of my accessories was broken and the chain was not cleaned, You guys said you would come and resolve the problem, but still no one reached me to resolve the problem. and the SUPPORT team is always ignoring my calls without reason.
Never ever call for any service going further, useless and ### service done.

Hi My car given for body repair in Bangalore it has been more than 4 days and no clue what is happening to my car is it safe? I just want my car back.

Corolla Altis, KA 03 MY 9754

I have given a car brezza GJ36F6197 for repair and servicing at My TVS, sector 75, gurgaon, Haryana. I was promised the car would be delivered within 4-5 days but it got delayed for entire week and then more. Now it is almost a 2 weeks and car is still not delivered. The executive are so inconsiderate and unresponsive that they r not even responding to any calls or text regarding the query and it been 3-4 days I m not able to get an answer leave about car. And they are so so unprofessional that they even drop the call in btw a call just to avoid any more conversation which happened 3-4 times over 2-3 calls which was responded in first week

I had given my baleno car for service yesterday at Mytvs workshop in guindy ..I asked them to do general service and to change front wiper blades alone ..They were constantly arguing to change brake disc n brake pad as it was a safety issue which I denied ..when they handed over the car in the evening, I was shocked to see that they haven’t done the service properly ..they haven’t cleaned the front banot and they haven’t cleaned AC filter ..Strict action to be taken against manager muthulakshmi and supervisor Vijay at Mytvs guindy

Last month, I booked for a service request for my new Honda activa, In Bangalore, after several follow ups, they arranged to pick up the vehicle thru a contract driver, it was picked up st 8 Am in the morning, but, even, after 4 hrs, thats till 12 pm, no one either called or tried to confirm, if they, received my vehicle, it had Two lines ( about 2Ltrs petrol). pick up guy never have any receipt nor i received any message grom MyTVS. I was totally in panic. Ultimately, after about 5 hrs (at 1pm), i received whats up, saying that, all my bikes internal parts needs to be changed and cost about 7k plus. I was shocked, somehow, i requested them to do the oil change & gen service and return my vehicle. I feel, you have no control over your franchaise and thus your reputation is at stake. I will never go with you again nor I will alert the general public to avoid dealings with you., Thanks
.

I have given my car xuv 500 for service after the several follow ups of mytvs service center person. After that I have given my car for service... None of the service person were attending my calls and responding to the calls and not even job card was given in full one day.

I have done car service couple of days back in mytvs.. after the service for 86000 paid some of service which I have paid has not done and after the payment not responding to my call interior lamp I changed for 1650INR but it is not working and company has lost the fuel cap.. asking for the solutiong but no response

Poor Service Experience: I had very bad experience with the workshop's service. My issues was with the quality of work, unsatisfactory customer service.

Lack of Ownership: The mechanic and the manager at the MyTVS Ambattur workshop failed to take ownership. My car was fine but after service my power window was not working. My concerns was they did not accept responsibility for the problems or mistakes that occurred during the servicing process.

Attempts to Hide Mistakes: The staff at the workshop allegedly tried to hide their mistakes rather than addressing them openly and finding solutions. This lack of transparency can further erode trust between the customer and the service provider. My power window was not working, i found myself. the mechanic never shared with me. The driver from 3rd party shared the truth that when he asked the same in workshop then they said just drop it in customer place as it was like this before...

Unresponsive Customer Care: The customer tried to contact the workshop's customer care number[protected] but was unable to reach anyone.

I spoiled my 1 week... I will never suggest to go MyTVS workshop.

I serviced my renault kwid on 24/7/2023. Job card ref is RJC-KAMB[protected]. Your staff Ms. Sneha mob no [protected] contacted me & made lot of promises and after the vehicle is sent for service, she did not even pick up the calls despite my repeated attempts. She promised that complete scanning and details of service done with evidence, any other faults attending and service incharge conveying other possible service requirements to me. Nothing has happened and i doubt what kind of service was done to my car as there is no evidence at all. I work in TVS group in a senior position and i never expected such a poor service from MyTVS . G-omechnic used to give a complete and service update and Mytvs does not meet even the basics . Pathetic.

I got call from MyTVS telecaller Priya and explained about express service which is cast around 1400.
I gave my vehicle for that, but service was very pathetic.
When I Tried to reach the service engineer Karthick/Arul and telecaller Priya, they are not responding my call.
I didn't expect this kind of service from MyTVS.

I had given my car for repairing work to My TVS, Kalipark Kolkata. They took more than 1.5 months for repairing and after that when they returned, It was incomplete. I was following up with them but they are giving wrong commitment work will get done in 8-10 days. Such a unprofessional team who doesn't complete my work. I wondering when the manager will call to complete the work. They have given the same on mail.

I gave my Figo car for general oil service on June 30 at myTVS Ambattur. No issues with my car. They said in the evening that car wash alone is pending and will give by Saturday. Until Sunday evening I kept following up for no use.
Nobody will attend your call for sure. Then by Monday again after multiple follow-ups luckily I got my car without a proper wash even after 3 days.

I suspect for sure that Sat and Sun my car had been used by someone for their personal use and they returned it by Monday.
I did not ask for AC gas charging, but they did and told do you agree. Believe Oil change should have been done.
No proper water wash but they claim they did it.
No transparency from their side.
Funny thing is you dont have any responsible person to complain to.

I went on Saturday to check my car and i did not find it. Also i asked for an email id to raise a complain for that they replied " Go and search in google" . This is the level of responsibility they have.

People incharge for my turmoil. They will never answer calls and by mistake if they do they only Lie for sure.
Prashant - [protected]
Jaiyamurthy - [protected]

Ended up paying 5K Rs for such a poor service .

With the current Indian laws we cannot sue them as it will take decades to get it done i believe and hence no customer takes the risk of going to the Court, which is their advantage.

No LAW or GOD will come for our rescue.

Better go to a known garage or a dealer and get serviced even if its costly.

I gave my Figo car for general oil service on June 30. No issues with my car. They said in the evening that car wash alone is pending and will give by Saturday. Until Sunday evening I kept following up for no use. Nobody will attend your call for sure.
Then by Monday again after multiple follow-ups luckily I got my car without a proper wash even after 3 days.

I firmly believe that Sat and Sun my car had been used by them for their personal use and they returned it by Monday.

4 days for a general Oil service and that too after 100 followups.

I did not ask for AC gas charging, but they did and told do you agree. Believe Oil change should have been done.
No proper water wash but they claim they did it.

No transparency from their side.
The service message we get and what they bill will be different.
Funny thing is that you dont have any responsible person to talk to or complain.
The below people are responsible for my turmoil and nobody available at myTVS to take up the complaint.

Prashant -[protected]
JaiyaMurthi - [protected].

Saturday July 1 I went to their officer by 7 pm looking for my car and when i enquired for an email id to complain, they replied saying go and search in
google. This is their responsibility level.

As the rules and regulations in India favors these sort of fraudulent corporates, customers are left helpless as suing them is only waste of our time and money in addition to what all we had gone through with them.

Better go to a known garage or a dealer and get serviced even if its costly.