[Resolved]  Naaptol — low quality product delivered and not ready to replace and abusive behaviour of customer care representative

Address:

Kannur, Kerala

I have purchased 6 set of necklaces and earrings from naaptol last month. When it was advertised on the television it was looking perfect and up to the standard. But the original product differs from the showed one when it was delivered to me. None of those can be used as it feel very cheap in quality from the look. I have called the naaptol customer care and reported the issue. They told me that they would call me within two days. But I didn't get any call hence I made a call after two weeks ie yesterday and one lady from the customer care told me that within 48 hour someone from the technical team will call me. She also told me that there product got 6 months warranty hence I don't have to worry and they will replace it. Today I got a call from the technical team and they told me that I should make a complaint immediately to get it replaced and now they can't not replace it since I made a complaint yesterday. Actually I made the complaint long back and naaptol didn't respond to my issue. The delay is from naaptol: now they are telling that I didn't report the issue on time and they don't have any record for my call history. Finally when I said that I'm going to make a complaint the customer care representative used many abusive words and which I could record finally. Since only jpeg files can be attached here I can't share the voice clip. Attaching the call history I had between naaptol. They are actually cheating the customers selling defective products and not ready to replace telling unjustifiable reasons.