Naaptol Online Shopping Complaints & Reviews

dear sir / medem
Muje mera sye pen 16 GB pendrive with camera mil gaya hai lekin camera chalane ke instruction muje nahi maaloom hain so plz aap camera chalane ka tareeka muje meri mail id per send kar dain.
[protected]@yahoo.com

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apol
Thank youogies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Naaptol Customer Care.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you
Naaptol Customer Care.

hai am laiju from bangalore.i took a naaptol mob [8502] 3 days ago.when i switch it on i was not working, then i put an other battery and it was on . but it is giving me back up only for an hour or for 5 calls. what should i do ? whom should i contact in bangalore

I have purchad 4GB spypen video/audio recorder+pendrive & I paid rs 1499 my order no. is 79965 but when I opened it was defective & the instrument was not working . I complained immediatly, my complent no is 47116, i have couried my spy cam through DTDC * Z04065226* dt on 30/1/10, but it is 30 days gone till now not resolved. I am calling ur customer care no but they are no responding, pls resolve it

My one of the speaker is not working where should i give for repairing

NAAPTOL — incomplete set/ damaged set

Below is the mail which I also sent them as a feedback, please go thorugh & suggest me what maximum I can get & how?

Horrible Experience!!!!!

I have oredered Boss 33 sleek mobile on 29th Jan. '2010. your customer care guy said it will come within working 10 days, it didnt come in time, i went to the courier office after 14-15 days then I collected the same, the 1st impression was your very pathetic, than I didnt got one stylus, got defective hear phone & battery charger, I have complained for the same on 19th Feb. 2010, I called customer care on 25th Feb to know the status, but there wasnt progress at all. they again noted my complaint as ususal, then I have called them several times & they told me it's in process, still I keep patience & called them regualry when I calld last time I complained about shock when its in charge (charger i bought), its hang when we take snaps more than one, & touch screen is not reacting good, they give me some address to corier all the things so they will give me new piece. now 1st thing- If you can't give order in 10 days why you committed me?
2nd thing- If you cant give me parts in 10 days why you committed the same, it has already taken a month.
3rd thing- If your product has such problems why should i suffre fro the same? why should I bother to courier & all?
4th thing- If i courier the same what will i do till you send new piece?
5th thing- how I trust that you will send replacement?
6th thing- how i trust that replacement will new & it won't have such kind of damages/ problems?
7th thing- how i believe that you will send it in committed time?
8th thing- what should i do when i send you mobile? how will people communicate to mewithout cell?

Please clear all my queries.

I am very dissappointed with you & your services
Hopefully you will co-operate me otherwise i have to find out anyone else.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or you can contact us on [protected]





Thank you.
Naaptol Customer Care.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.







Thank you.
Naaptol Customer Care.

I have purchased GREEN APPLE MP4 Player, i have received faulty product customer care executives not giving response and the ear phones also not working, MP4 player not formatting if i not received right product i'll consult Consumer Court.

I had purchased BlackCherry Mobile from Naaptol. My order number is 326826. I was supposed to receive one free watch along with Mobile. But I received only Mobile.

I registered complain to Naaptol Customer Care 2 days late due to some un-avoidable reason. Now, Customer Care Executive is refusing to deliver the Watch just because of I did not register complain within 24 hrs.

I sent several mails to [protected]@naaptol.com. But did not received any response.

Many thanks for your response. I have received watch.

i ordered a boss e phone fron naaptol.com my order no is 478305.i received the product in good condition. but the very next day the touch screen stopped working and the screen develop a crack.i imediately contact customer care and as per their instruction i send it to shiv service center by first flight courier. but they refused to receive and it is returned back to me. i want the reason why?

BIDYUT BHARALI
email:-bidyut.[protected]@gmail.com

This is to bring to your notice that i had ordered for " Blacberry Storm 9530 ", Order No: 3466737, But after recieving the product I found it to be defective and phone was not functioning normal. i registered a compalint regarding same to Naaptol Customer care and I was asked to rensend the handset with all its accessories to the specified vendor concerning its replacement/Refund.

I recouriered the same to the concerned vendor through DTDC-courier service, of C.No: E70428658, showing current status as Delivered to the specified vendor.

I request Naaptol to process the same, either replacement as said or refund at your earliest.

Response Awaited,

Rakesh Kumar
Hyderabad.

I had ordered a Mini Silai machine with thread set.I recd the same on 16t aug.I have been out of the country .When I tried using the machine it did not work.I have lodged a complaint on the phone.I was assured that something will be done but so far I havenot heard from Naaptol.I need help regarding the machine, where it has to be taken & what do i do to get it in working order.
would appreciate a reply & solution to my problem.
Thankyou.


Veena. Mehta
501 b Golflinks, Yapral
J.j Nagar, Secunderabad 500 087

1 have ordered 2 items vide N0 6476164 and 6476163 and payment has paid through ebanking only one product 6476164 has received through courier till date i dnt know why the other item has delaid.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you
Naaptol Customer Care.

also my order id with naaptol is 152255...i had send the mobile by aramex courier...my awb number is [protected]..please make sure that i issue is resolved asap before i lodge a complaint with the consumer court.i have send the product before 7working days after i received it so i dont think that it should be a problem..when i asked for a refund they said i wont get any refund but on the website it said we cud take a refund if we donot get the correct product.it means you cheat people by false advertisement and false information on the website..i could file a case as per right to information act...

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

i have send the phone back to naaptol on 02feb2010 and they have received it on 04feb2010..today is the 14feb2010 and i havent received any replacement yet for my phone and also when i calll the customer service number its useless..they say that i wud get it within sometime but til now it has not even been dispatched from their end.i was told i would get it back within 7-10working days...these people are cheat and have eaten up my money..i just might file a case in the consumer court if i dont get it by next week...BEENA TEJWANI

i have called cutomer support 10times..but they cannot resolve my issue and also when i ask for a supervisor from them the agents disconnect the call...today is the 18feb2010 i still havent received any replacement and i am going out with my family on 21feb...and would come back only after 02mar2010...i spoke with yamini who said would call me back but no response till now also i wanted the product to be delivered by 20feb2010..these people are just useless...i would tell all my friends and 2000 people working in my company never to buy anything from naaptol..these people are cheats...any lawyer pls help me in this..BEENA TEJWANI

Hi,

My Order ID Is 152255.


I had called on 17th Feb and spoke to your representative Pooja and asked her to deliver the phone by 19th feb as we are going out of town and will be back on 02nd mar she said cannot deliver till 19th so i asked her to keep the product with Naaptol and send it post 2nd mar she said she is putting a note and will make sure the product is delivered post 2nd Mar.
Checked the status of my phone on Naaptol and it was sent to me on 20th feb and it went undelivered as no one was avail to take the parcel.

Whenever we ask for a supervisor your agents disconnect the call. Supervisor named Yamini had promised a call back but never called me back.

I have already filed a case against Naaptol with Consumer court.
Now they will contact Naaptol for my product.


I don't think Naaptol does not have an escalation desk where customers can speak to a supervisor or managers to solve our issue.


I am working as a Manager in customer services of a company but we never give such a runaround to our customers.

This is the worst customer service that we have faced or dealt with.
Call disconnection leads to termination of services for my agents but i don't think there is any policy or rules for Naaptol customer service.

You can read my comments on consumercourt.in.

I will tell everyone not to use Naaptol and will also post it on all possible social sites that Naaptol is a fraud company. Never Never Never use Naaptol.

i am still waiting for this fraud company to deliver my product and after 45days as well havent received anything..also i got a call from there supervisor yamini on 07mar sun and she said that i would get the product within 2-4days but today is 12th and i havent received anything and when you call naaptol customer service they donot have any answer for this..i just need to know if you guys would deliver my product or if you have eaten my money atleast send me an email that you...so that i can send the letters from consumer court to deal with it in future...BEENA TEJWANI

They are frauds.
I am going to take this matter up in the court.
Friends do not worry as per laws in India NAAPTOL can not go away saying that they are just a mediator providing goods for third party companies. End of the day, they are earning good commission out of these sales.
Every customer should get up and show them that we are aware of the rules and laws in India.
Just they declearing their own laws can not save them from being penalized.
Go on and file a case in Cunsumer court - It will not cost you much and you can also claim them for the money that you will spend in court proceedings when you win the case. (Just you make sure to mention this clause while you send them a legal notice)
Let me know if I can be of any help.
Lets work together to close this company doing their business.
File your concern today in cunsumer court today. You need not to be a lawyer or no need to hire a lawyer for that.
File a complaint in your city and ask them to come in your city's court as the crime occured in your city - they are legally obliged to come and answer to the court in your city - JUST DO NOT BE AFRAID OF ANYTHING - INDIAN LAWS ARE WITH YOU.

I agree with you. If I had read these comments, I would not have fallen prey to Naaptol's cheating techniques. I bought a Digital video camera from them and found the charger and battery not working. So I booked a complaint, when I was told that i will get a new charger and battery within 10 working days. Nothing was mentioned about returning the defective ones. Everytime I called, I was told that it is uner process. My complaint was made on 8th.may'11, and today, on 3rd.June'11, for the first time I was informed that I have to return the defective piece only to get a replacement. I have no more trust in this company and am not too sure about spending more money on sending the stuff. What if they still do not send the replacement battery and charger? Thanks for the advice. I will wait for a few days to see the reaction from Naaptol and then approach the Consumer court. Yes, we need to come together.

about bluetooth Head set

Sir i purchased a -wireless-handsfree-universal-bluetooth-headset (Rapid). it is not support mp3 as songs. so I request that you changed my bluetooth headset as soon as. Thanks

Dear Sir,

I bought a Tab UBISLATE from Naaptol as they advertised in TV as "Monsoon Dhamaka" (ORDERR NO.[protected]. In the Advertisement, at that time, they never said that this Tab does not have SIM facility. Now, after getting the tab, realizing its limitation I wanted to change it and requested the company to change it with a better one and for that I wanted to pay more. (They have the provision for exchange the item and regarding that they already seend me papaers inside the packing box of the Tab). But while I ask them to change it they straight way denied. They didn't send me any paper, invoice, Bill of my payment to the company etc.

Besides, the screen of the Tab is also defective.

Kindly look into matter and kindly do the needful.

My name is Tarak Nath Chatterjee. Phone no. : [protected], [protected].

Best Regards,


- Tarak Nath Chatterjee -
( Phone no. : [protected], [protected] )

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

Green Apple MP3 and MP4 Player advertised in Mail Today for Rs 2099 including shipping (COD) vide Order No 153340 dated 22/01/10, on delivery after 8 days, did not have Manual for Operation, did not have Driver CD. On operation FM is found to work. MP3 plays for 10 seconds only with very low volume.
Since product is warranted for 6 months the same should be replaced immediately.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you
Naaptol Customer Care.

Green Apple MP3 & MP4 Player — Wrong Product Delivered

I purchased online "Green Apple MP3&MP4 Player" from www.naaptol.com.The product was delivered upon cash payment of Rs.2100/-.
As per the product details given in the website,the product is of Memory capacity 8GB.But the delivered product was found to be of only 4GB Memory capacity.
Moreover,the product was delivered without any UserManual,Driver-CD.

I communicated the above details to naaptol several times but of no use.Naaptol never gave any response.Their customer support number is not working at all.

I am ready to return the product and willing to get the money refunded.

Green Apple MP3&MP4 Player — Expected Product not delivered and no response from the customer support

I purchased online "Green Apple MP3&MP4 Player" from www.naaptol.com.The product was delivered with less Memory capacity and without any UserManual,Driver-CD.

Transaction Details are as below,
OrderID:152935
Payment made by Cash:Rs.2,100/-

As per the product details in naaptol.com,the product is of Memory capacity 8GB.But the delivered product was found to be of only 4GB Memory capacity.

I communicated the above details to naaptol several times thru email but of no use.Naaptol never gave any response to my emails.Their customer support number is not working at all.I am ready to return the product and looking for money refund.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.





Thank you.
Naaptol Customer Care.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.






Thank you.
Naaptol Customer Care.

I agree with the complaint to a great extent. I am not happy especially with the delivery of the product - Green Apple MP3 and MP4 Player - without any booklet detailing how to use the product and CD Driver.

I am however quite positive that Naaptol would keep their words that they have mentioned in their positive reply to the complaint. Hope they would do their best and offer satisfactory service to the customers.

naaptol , green apple mp3 mp4 player — no manual received

i have order a green apple mp3 mp4 player but i did not received manual of this product i have complaint to customer care no response my e-mail address is [protected]@gmail.com so send me the manual of this product

They always send defective Material it seems. I've also ordered the same Green Apple Ipod but it didn't even worked. It was shocking. I'll suggest all that never Buy things from Naaptol.com.

naaptol/ 8GB green apple ipod — delivery not made

I place an order in sep10, for 8GB Green apple i-pod. Due to defected item the same has been sent back to the supplier, they acknowledge the receipt and enssure to replace soon but the same is not matured. The said item is not delivered to me after my several requests. Each time the custmer care assuers me for delivering the product in 5 to7 days but it never be true. My order no is 811581, ANUPAM KUMAR SINGH, 49, Gulmohar park colony, Rajendra nagar , BAREILLY(U.P)243122

complaint number 4921211

as per the above mention subject, i ordered zinc z909 tablet and i cancelled that order. after so many days i didn't received my refund amount 3398.00 please refund my amount as soon as possible.

CHINA CELL PHONES — IS IT TRUE

I HAVE RECIEVED AN SMS STATING THAT I HAD WON 200, 000.00
GBP IN 2008 SPDC [SHELL] INT' L MOBILE DRAWS IN UK

Every established online marketing companies across the world has refund policy. This is mandatory as you are not allowing the look & feel of the product, moreover the product info provided on the website is very limited. If you are genuine a) you should disclose the manufacturer upfront b) Allow customer to return the product within 45 days form the date of delivery with 100% refund gurantee...
Authorities please wake up it the time to take action.

this site naaptol.com must be blocked immediately to save people from getting iltreated

In india, all the phones sold are chinese, any brand right from Nokia to micromax are made in china, I had purchased a phone from micromax outlet & after 10 days, i wanted to Replace my phone with new one but show room owner refused to do the same, when i spoke to micromax helpline, they said dealer will see the matter, I sold that phone at half cost to some one & bought one new Phone from naaptol, it was a small brand but its working fine without any issues & we have received all the details of manufacturer, waranty etc what else a customer needs, customer should not be so much bothered about manufacturer address, i feel thse kind of nonsence complaints is made by only time -pass guys or probably offline retailers, who are sacerd of online low price & return policy, I did shopping worth 3 lacs in 2 years from india's different websites including naaptol & till date i am so happy, i prefer to save my time ordering stuff online .

Rajat arora (south patel nagar, delhi )

Naaptol Online Shopping — I bought Bajaj Platini PX 20I iron

I bought Bajaj Platini PX 20I iron sr.no.of the product: j[protected] gc si.no/code no.: 1409252 on 21/4/2014 it has 2 year guarantee, but it is not working, when we touch it, we feel current . please tell me how will i exchange?

WORKING NOT AS SEEN THE ADV.

I PURCHASED ROTIMAKER FROM NAAPTOL (ORDER NO 9225147) I AM NOT SATSFIED WITH THE USE IT NOT WORKING AS SEEN IN THE TV

i kalpesh thaker, apani sakha ma order no. 36364 thi canon powershot A460 degital camara book karavel hato. je no abhat darshavato sms dt. 11/09/09, 2.07 pm na roj apana taraf thi mokalva ma avyo hato. but, mari complain che ke mane apana sales department thi je item ni delivery apava ma avi hati te order no. 49456 against hati. je ni me apani customer care ma complain karel hati. ane mane inform karva ma avyo hato ke this is my sales department ni bhul che. amo aap ne 7 day ni under apani original products send kari api su. aa babat no complain no. 435 che. hu canon products ni original price paid karva taiyar chu.

a waiting for your favourable reply.


kalpesh thaker.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].

Thank you
Naaptol Customer Care.

Ms. Savita,
Manager,
Naaptol,
Millennium Business Park,
Sector-3, Building No.5, III floor,
Gala No.308, Mahape,
Navi Mumbai - 400 710

I have been complaining on phone as also through your website for supply of defective 'Spy Pen Video Camera' against Order No.115128. The details are as under:

1. On 16.12.2009 I informed that 'Instruction Manual' was not received and hence I am unable to activate the pen. I talked to Ms. Pushpa and complaint No. 17677 was registered. I was assured that I will get it within a three working days.

2. On 20.12.2009, I talked to Ms. Varsha who advised me to send the product back only by Bule Dart or First Flight. The complaint No.19404 was noted. I was assured to send a specific mail confirming that the expenses for courier will be reimbursed. No mail is received.

3. On 23.12.2009 I reminded by calling the call centre and I was assured that instruction manual will be sent shortly.

4. On 29.12.2009 I talked to Ms. Divya, who again assured to send the mail and also to send the soft copy of instructions manual.

5. On 30.12.2009, I talked to Ms. Priya, who informed that there is no employee named as Pushpa (who talked to me on 16.12.2009) and also Ms. Divya (who talked to me on 29.12.2009 evening) and further informed that though normally every conversation is recorded, the teletalk on 29.12.2009 is not recorded. Apart from above, I had sent mail through your website, which is not responded till date and also couple of other calls of which I have not kept record, since initially I was hopeful of my redressal of grievance.

In the circumstances, I would like to have response from you on the following points:

(A) Why instructions manual was not sent alongwith the product?
(B) If the soft copy of it could be sent by email, why it was not suggested in the first call itself and sent the copy to me?
(C) Why the complaint is not attended for such a long period?
(D) Whether recording of complaints is checked by any authority or not ? If yes, how is that my complaints are not properly recorded? For example, I have been requesting for a mail forwarding the soft copy of instructions manual and a confirmation that courier expenses will be reimbursed and noting has been made that the complaint is for replacement. In fact, on getting the instructions manual, I would like to follow them and try for using it properly to avoid replacement. If after receipt of the same, still it does not work, I would consider returning it for replacement.
(E) Since I am not satisfied with the product, whether you would consider refund of amount I have paid? If not, please provide me full details such as name of company, Name and designation of concerned official to enable me to take appropriate action in the matter.

Hope to receive reply within couple of days, or else I will presume that your company does not wish to reply to any of my querries.

With best wishes for new year.

R.K. Kulkarni,

I have received 16 GB Spy pen drive Order No. 110410 by First Flight Courier. But some days after is not working ON / OFF switch properly. I complain to your customer service no. [protected] dt. 23.12.2009. She said this product send our address Mumbai.
I have resend on dt. 01.01.2010 by First Flight Courier, C.No. P04263493.
My Delivery Address:
Satish Singh Chauhan
MIG- 139, Phase- II
Vishwakarma Nagar,
Karond, Berasia Road,
Bhopal (M.P.) Pin- 462038
Cont. No. [protected]
[protected]

i was send you cheq on[protected]. but my product have not come.
my order no-122950. plz reply me why my product is not come.

I Have received 4GB Spy Pen Video Camera Order No. 80189 by First flight Courier But its Videos recording not working properly it saved only five minutes only.

i purchased the spypen 16gb having order no 124589 by payment of rs/-1890 from naaptopl on 21/12/09. the spypen is not working properly, his clip is looses. i called to customer care for change of product but they are not giving me response

i purchased the spypen 16gb having order no 516749 by payment of 1749/- rs from naaptopl on 21/06/10. the spypen is not working properly, no found hardware. i called to customer care for change of product but they are not giving me response

I have purchased Spy pen-16GB. My Order No: 1124010 dtd 17/12/10. Rs 1749/- Paid I have received the prodict on 20/12/10. Upon checking the parcel the item is found to be defective.. The camera is recording upside down and the voice is not clear . Also there was no CD/Catalog for the item and neither there were any operation instructions. Don’t u/stand why NAAPTOL/Vendors are so irresponsible and deliver defective products and loose their own reputation and cause wastage of ours and their time/money and efforts. As per the instructions received from the customer care office, I am sending this item to aditya infotech at Hyderabad for replacemementan hope it will be done quickly.

Same thing happened with me with the same product..
Should we move to consumer forum together
Dr vinod

Mumbai mirror and times of india have collaborated with naaptol, by duping customers through their false advertising means.
According to grapevine naaptol is a proxy of the times of india and mumbai mirror who use it to fool people into buying products worth thousands of rupees.
There is a fact doing the rounds that everyday 1000 products are 'sold'. That is a total of 50, 00, 000 rupees everyday which is then put in the bank to earn an interest of 5, 00, 000 everyday and 1 crore 50 lacs in a month purely on interest.
And when the customer gets the money bank the times of india, mumbai mirror though its naaptol wing have made an easy interest of *atleast* 1, 50, 00, 000 that is one crore and fifty lacs


I have asked my family to stop reading the times of india and mumbai mirror because of this huge fraud. These swines try to show kalmadi, raja and all as fraud,. But they are fraud themselves.

Anna hazare where are you. Are you listening.

Sir,
My order no:2847072, purchased a vox ie7 mobile, for rs.4398/=, with delivery cost. And i have made a complaint about the product, the complaint no:2067542.
They said there is no service center at chennai city were i am residing. After several discussion over phone, they accepted to replace the vox ie7 mobile with any other brand and model. Hence after searching in naaptol site, i sent back the vox ie7 mobile by dtdc couriers, with a letter tom/salpha radio shop, delhi. Requesting to replace the vox ie7 with a nokia c2-03 brand model. But they forwarded the same vox ie7 without considering my request for the nokia brand mobile.
I am totally unsatisfied by the vox ie7 mobile cell phone, over it's performece and the over weight of the cell about 300gms. Kindly arrange to replace my mobile with a nokia brand model c2-03. I am ready pay the difference of cost. Expecting early reply and action please. Thanking you.
Yours fithfuly,
K. R. Sundararajan

Smart Phone 9650 — Non Recieveing of Your Order

As per your sms and order no.104813 for full touch screen smart phone no. 9650.Shipped via AFL,AWB No[protected] has not been received by the till date.
I had not made any payment.Whereas u r claiming that i had received the above packet

My order for the product stands cancel.

I understand that services provided by online shopping malls are not customer friendly and far from satisfactory. I have tried ebay, sify and naapptol. And regretfully all the three has disappointed me. I understand that these shops are run for the benefit of sellers only.

What"s a price 9650 model no

naaptol.com / smart phone 9650 — no refund no replecement

Complaint - 1
From: - Mr.Tushar K. Purohit
“SHUBHAM” C-30,
Sitaramnagar,
Opp. Mangalam hall,
Bhavnagar – 364002
(Gujarat)

Date: - 15th Dec – 2009

Subject: - “Complaint related to the cell phone named – full touch screen smart phone”

Complaint number: - 17653 _____and____Order number: - 115600

To,

Respected Sir,

My name is Mr. tushar kanaiyalal purohit from bhavnagar (Gujarat) by this letter I want to inform you that I placed my order on date 06th December 2009 and I received on 10th December or 11th December 2009. Now this mobile phone is working properly due to which reason I am not aware, when I opened the box. From that time Mp3 songs are not bring played single time, therefore I don’t know anything that how shaking works. I would like to inform you related to the following matters:-

1. We have not got stick with this touch screen phone for easy operation.
2. Battery doesn’t work for long time even without long use.
3. Ring tone and Mp3 sound can not be listened earphone we can play and can hear songs. Phone doesn’t ring. In earphone at full volume sound is not clear (humming).
4. while operating by touching the screen some of the menus doesn’t open faster [ twice or thrice we have to touch ]
5. Not get if Micro SD Card (2 GB Memory) and TF SD Card?!
6. whets shuttle rotation, Yamaha chip, Gajai / Gajayi 2.0, (given in advertisement of gujarati news paper of “ SANDESH” –Bhavnagar)
7. Scratch guard was not sticking properly. It was use less.
8. User guideline page doesn’t give enough easy information related to the product..

Sir, I am sending full box to your co. same as I have received. I am returning all the things back which I have got inside the box. This is my humble request to change the piece as I am not at all satisfied with this product price please do needful as early as possible I would like to inform you complaint number and order number.

Complaint number: - 17653 and Order number: - 115600
Thinking you

Mr. tushar k. purohit

Note:- after knowing all such problems are have tried a lot to contact through phone but contact wasn’t taking place we have tried everyday your centers are always busy.
Complaint - 2
From: - Mr. Tushar Kanaiyalal Purohit
Date: - 23rd Dec 2009

Subject: - Complaint related to the cell phone full touch screen smart phone
Complaint Number: - 17653
Order Number: - 115600

To,

Respected Sir,

This is to inform you that the cell phone purchased by me is useless.
The phone which you have sent again after my previous complaint dated 19th December 2009 I have received. On that new phone on back side there are so many scratches on the lanes of camera and on flash light so as soon as I opened the box I have packed it again and I am sending you back. My request is that now I don’t want to see any damaged piece anymore if you’re to disenable to give a perfect phone than please send my money back.

Such a dirty service I have never seen with any other co. I would never
Suggest anyone in future to purchase any product from naaptol.com I am not at all satisfied with such type of service. Your employees may be feeling shame to work with such type of co. even if such complaints would come to me twice I would feel shame too.
Let’s see how you are keeping relation with people like me. Again I would like to say the same thing I feel shame to purchase the product from your co. if third time I will be getting damaged price.

Problem:-
1. Scratches on the lanes and flash light of the phone [ 2nd hand piece ]
2. After paying full amount I have to run a lot to send this product back to you shame on your co. don’t you think!!! What about your technicians? With this complaint full parcel
We are sending you again?! (2nd time)



Tushar k. purohit

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or else you can call on customer care No. [protected].
Thank you

I have purchased I9++ moblie from Naaptol on 29/10/09.Order No:- 84081 dated 29/10/2009 and withine a month i have replaced one time and second again i face problem in phone and send to Atlash Enterprise.
50, Khatri Compound,
Elthinstone Bridge,
Mumbai – 400013 for replacing. but till the time i have not received from Naaptol.

So, you are requested to please dilivery the same.

kumarDudam
[protected].
[protected]

i have purchased spy pen 8 gb from Naaptol Order No:- 154709
but this product you send defective so i send this product on 22/02/2010 dated- for replacement but at this time the 8 gb spy pen is not received to from naaptol
So, you are requested to please dilivery the same.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com








Thank you.
Naaptol Customer Care.

I TOO ORDERED FOR CAR MUSIC PLAYER ALONG WITH FREE CAR VACCUM CLEANER+ 2 GB PEN DRIVE+ WASTE PERFUME
car music player found to be below standard out put and my car garrage person advised me not to instal the same in car, as the same is not even equivalent to the one exitsing -JVC.
SECONDLY, CAR MINI VACCUM CLEANER DID NOT EVEN WORK FOR 10 MINUTES. ON REGISTERING THE COMPLAINTS, I SENT THE SAME BY COURIER BACK TO THE COMPANY ABOUT A MONTH BACK. SO FAR NOT RECEIVED REPLACEMENT.
ON ENQUIRY, THEY ARE TELLING THAT THE SAME IS DELIVERED TO ME, HOWEVER, THE SAME IS NOT YET DELIVERED. MY ORDER NO. 768369 SO I REQUEST YOU NOT TO BUY ANY NAAPTOL PRODUCTS .THESE ARE ALL CHINA PRODUCTS WHICH COME FOR HARDLY 3-4WEEKS. MOST OF THE SUBSTANDARD PRODUCTS ARE SOLD ...

keyboard keys are not working

I hv purchased flexible keyboard with numeric keypad. Some of the keys are not working anywY so kindly replace the same

Naaptol Selling Complaint Items Online

Bought one Tablet through Naaptol. but it is not working.. i send a mail to [protected]@naaptol.com.. but they didnt respond..

Smartphone 9650 received from Naaptol vide Krishna traders invoice no. 624636 on 20 Dec 09 is not working. The complaint no one is entertaning. Please do some needful. my Order No. 121040. The complaint given on Ph. No. [protected] not behaving correctly.

Dear Sir / Madam,

This is to inform you that, I received the Smart Phone 8502 which is order no. 142642 from 16th January but in that problem regarding camera is not working properly (Camera was 8 Mega Pixle) and Battery Issue Sothat I want to replace my mobile ASAP but courier compnay not accept it without mail.

If you mail to the DLF courier Bombay than A'bad branch taken my courier without charges.

Best Regards

Binay Parikh...
[protected]

i had booked a mobile i.e boss ephone on 22/1/2010 & i got delivery on 30/1/2010 but the phone is not working so plz kindly you can send me the new mobile or give me the adderous of your servis senter in hydrabad

Dear sir,

Ihave purchase Boss e3300 mobile phone vide order no 221162 .

but i found the phone gets hang out on regular basis and its keys also not fuctining properly .

I woulde like to request that kindly replace the phone with other model or elst take it back .

As the warranty is 1.0 year .

Kindly do needful.

Regds

Rajesh B. Shingote

i whanted new phone have mp3 camera all price 2500

acc iam not satisfied with boss 33skilled.and i wanna to return my money replacing yor boss mobile.plz guide me.what can u do.and my order no is 241712.so plz concern this.

dear sir

i have purchased a e3300 boss mobile. so it mobile battery already damage when i received it.

so kindly i want replace it and send me any other model. which working properly.

replacement of cellular
from
vinodchandulal joshi
resi.:[protected]
mob-[protected]


my order no:-217762
ietem:-i 5800
order on:-11/03/2010
complin no:61077
given by khatija


insted of above ordered ietem i had recived on 19/03/2010- a quite differ ietem i.e yxtel 8502 for which i had already paid 4200/- rupees

now iam sending this cellular by speedpost for speedy replacement for my desire ietem i5800 without any extra charge and transportation...


note:-wrong ietem sent to you by speed post on 26/03/2010 14:44 pm.
awb no is sp eg[protected]in by maninagar post office to dealhere online trading brivalee

thanking you
vinodjoshi
[protected]
awaiting your fat and favourable reply...

MY EPHONE 3300 IS TOTALY HANGED AND AUTOMATICALLY SWITCH OFF. PLZ GIVE A PROCEDURE FASTELY.

I have purchase Boss e3300 mobile phone. Purchase order no 442832 Date 04.06.2010.

but i found that mobiles Touch Screen is not fuctioning properly .

I woulde like to request that kindly replace the phone with other model or else take it back .

As the warranty is 1.0 year .

Kindly do needful.

Regds

Lucky Kathane c/o Mr. B.R. Kathane

Phone no. [protected]

Item not dispatched

I have ordered 'Shree Dhanlaxmi Offer - 111 Pcs Kitchenware Set' on[protected] and my order id is: '7312084'. Till to date the order had not dispatched . Very poor and delay service by Naaptol.

I purchase a roti maker my order number is 23838993 on yesterdayits totally a money waste product.i got it in damage condition plus it does not make any chapati.when i talk with technical support team they speak rudely.i want my refund.please dont buy any product from this side you only loose your money plus they dnt help help after getting defective product.Naaptol fake site and fake products with fake customer support team.

as my order no. is 111304 but still i have not received the product kinly inform status of my order to avoid inconvinence

dear team...kindly see and check the order 123831 for which the dd has been already submitted...but as of now 40 days are over...but my product has not reached me...inspite of calling the customer care...your officers pick the call and behave very idotically as they themselves dont know how to proceed...kindly do the needful else the consumer court has to be touched forcefully...

kindly let me know the status of order number 123831...there was an apologistic comment from your end stating tht my complaint will be attended soon...but how soon???...kindly let me know when can i get my product back...

MUMBAI MIRROR AND TIMES OF INDIA HAVE COLLABORATED WITH NAAPTOL, BY DUPING CUSTOMERS THROUGH THEIR FALSE ADVERTISING MEANS.
ACCORDING TO GRAPEVINE NAAPTOL IS A PROXY OF THE TIMES OF INDIA AND MUMBAI MIRROR WHO USE IT TO FOOL PEOPLE INTO BUYING PRODUCTS WORTH THOUSANDS OF RUPEES.
THERE IS A FACT DOING THE ROUNDS THAT EVERYDAY 1000 PRODUCTS ARE 'SOLD'. THAT IS A TOTAL OF 50, 00, 000 RUPEES EVERYDAY WHICH IS THEN PUT IN THE BANK TO EARN AN INTEREST OF 5, 00, 000 EVERYDAY AND 1 CRORE 50 LACS IN A MONTH PURELY ON INTEREST.
AND WHEN THE CUSTOMER GETS THE MONEY BANK THE TIMES OF INDIA, MUMBAI MIRROR THOUGH ITS NAAPTOL WING HAVE MADE AN EASY INTEREST OF **ATLEAST** 1, 50, 00, 000 THAT IS ONE CRORE AND FIFTY LACS


I HAVE ASKED MY FAMILY TO STOP READING THE TIMES OF INDIA AND MUMBAI MIRROR BECAUSE OF THIS HUGE FRAUD. THESE SWINES TRY TO SHOW KALMADI, RAJA AND ALL AS FRAUD, . BUT THEY ARE FRAUD THEMSELVES.

ANNA HAZARE WHERE ARE YOU. ARE YOU LISTENING.

shoes refund or size change

I send shoes back to Naaptol .com for size change since 27 June and waiting for refund or size change but not getting refund, or refund coupons refund or another pair of shoes

product is not good

product is not good

my name is pinki varma, I ordered a e-phone (boss e3300), my order no. is 155756[ order verified order no; [protected]] I recieved the phone in 1 week. it was not functioning properly.the company asked us to return the phone by courier.I returned the e-phone by DTDC on 20th february 10., copy no.is *A17586739* from Ahmedabd, Naroda GIDC.then after 8days i called at [protected], & i got answer that, u will get your phone within 10 days, after ten days again i called, & again i got this answer, u wil get your phone within 10days, and i havnt recieved yet, i have all recording who i talk with this companys emplooy, strict action should be taken against this company, and i will copmlain in consumer court if i wont get my phone within 10 days,

I HAVE RECIEVED DIGITAL CAMERA ORDER NO-91571 HAVE RECIEVED BY FIRST COURIER AWB NO-LBO70821 BUT SOME DAYS AFTER USING WITH IN 10 DAYS MY CAMERA IS NOT WORKING PROPERLY, SO I AM NOT SATISFIED FROM YOUR PRODUCTS SO I HAVE RESEND ON DATED 2 DEC, 2009, BY COURIER IMMIDEATELY.
SO PLEASE REPLACE THIS PRODUCT AS SOON AS POSSIBLE ON MY ADDERESS.
SET-B-4, BLOCK-2, HOUSING BOARD COLONY, SANJAULI, SHIMLA-6.
MOBILE NO. [protected].

From : Prakash R Badheka
10, Ramiyajivan Society,
Vatva GIDC,
Nr.PF School.
Ahmedabad.
Phone No.[protected]
To,
The Complaint Department,
Naptol.com
Mumbai.
Sub : Complain
Ref : Order No.149449
Dear Sir,
I have purchased Boss 3300 ephone dated.27.01.2010 and pay cash by deliveryman
but I found some problem in this handset as below.
1 I have not received original phone bill.
2 I have not received 2 gb Memory Card.
3 Battery is not charge properly after one hour battery is empty.
The above problem I have call at your helpline to Miss.Nitamadem dated.27.01.2010
& also complain dt.29.01.2010 to miss Vaishalimadem but still today no solution my
complain.we again request to you please solve my coplain as early as possible.
other wise I will take legal action for this matter.if any queary please call me
at my above phone no.
Thanks,
With best Regards
Prakash Badheka.

From : Prakash R Badheka
10, Ramiyajivan Society,
Vatva GIDC,
Nr.PF School.
Ahmedabad.
Phone No.[protected]
To,
The Complaint Department,
Naptol.com
Mumbai.
Sub : Complain
Ref : Order No.149449
Dear Sir,
I have purchased Boss 3300 ephone dated.27.01.2010 and pay cash by deliveryman
but I found some problem in this handset as below.
1 I have not received original phone bill.
2 I have not received 2 gb Memory Card.
3 Battery is not charge properly after one hour battery is empty.
The above problem I have call at your helpline to Miss.Nitamadem dated.27.01.2010
& also complain dt.29.01.2010 to miss Vaishalimadem but still today no solution my
complain.we again request to you please solve my coplain as early as possible.
other wise I will take legal action for this matter.if any queary please call me
at my above phone no.
Thanks,
With best Regards
Prakash Badheka.

Sir,
My order id is146974.
My email-id is [protected]@yahoo.co.in.
I had purchased a Boss E- phone 3300 from naaptol.com & i got the same on 25/01/10...
But, the same is defective.
Means the cell is not being started...
& i already contacted naaptol customer care No. but from there one of the staff members told that to charge the mobile for atleast 2-3 hours...
I tried that also but the result is that, the mobile is not starting..
Battery is not working in Boss E- phone 3300.
Kindly accept my request to do such steps in the same like replace the same battery at the earliest & pls. tell me the further procedure for the same...
awaiting for ur positive reply...
- Harsh Shah
(M)[protected]...

mobile model no.BOSS3300 — defective product

I Rajkumar Dwivedi made a booking of the above mobile from naaptol (first flight order no.179501 dated 19/02/2010) and received defective mobile. then i returned the mobile and they have confirmed the receiving. i had made request for refunding in written and made calls many times. till now they have not done any further action. Kindly take action so as i may receive my refund.

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. If you are facing problem then please revert on [protected]@naaptol.com or [protected]@naaptol.com.







Thank you.
Naaptol Customer Care.

Sir, I bought spy pen 16 GB.
my order no- 218934
which is received via First Flight AWB No LA0155471.
but my product still not working & showing
ERROR MESSAGE

Please help for this.

They always send defective Material it seems. I've also ordered the same Green Apple I-pod but it didn't even worked. It was shocking. I'll suggest all that never Buy things from Naaptol.com.

Order No. 1017249 : Exciting Fun Kids Combo
Reshipping of 3 Product Helicopter, Sports Car, Binoculars
I have purchased 5 items e. i. Helicopter, Sports Car, Binoculars, Video Game & Watch from Naaptol.com which has delivered me on 29/11/2010. Out of 5 items, the 3 items Helicopter, Sports Car & Binoculars were not work properly, so I immediately contacted to Naaptol & these 3 products has returned to Naaptol for replacement.
I regret to inform you that in spite of repeated reminders/calls to various customer care executives of your department, I have still not received the captioned products from your department even after three months passed.
The Customer care executives informed that the parcel has returned undelivered in 2 times on jan 2011 & 28 feb 2011. But they could not explain the reason o[censored]ndelivered parcel, because your system has not updated.
I could not understand that how the parcel would return undelivered without approaching my flat address (Where one of my family members is staying 24 hour at the home) or without calling to me?

Further, I would like to know that,
1.Ultimately when will I receive the captioned product?
2.Please explain, how many times to need to calls/reminders to you for reshipping the products?
3.Why did Naaptol supply the faulty or defective items?
4.We expect the standard quality from Naaptol, why Naaptol provide the China items?

You are therefore requested to reship the captioned products immediately. If you could not able to promptly reshipping the captioned product then return my money immediately.

Regards
Jitendra M Meshram
M- [protected]

NAPTOL IS TOTALLY FRAUD COMPANY.SUPPLY DEFECTIVE PRODUCT.

MY NAME; P.GOPI
MY ORDER NO: 3861749
MOBILE MODEL: HTC G1 3G ANDROID

I Have Ordered HTC G1 Mobile From Naaptol, I got the Mobile And Paid: 7198 Rupees. It Worked Only 1 hour And After that Suddenly Switched Off.

I Called the Naaptol Customer care, They said they are not suppose to take the complaint and they have service team to take complaints.
He gave me 2 Numbers to call They are:[protected], [protected].

I have called to that numbers and IVRS saying to stay online, Almost 13 calls still saying stay online, My Mobile Balance depleted.

Called Again to coustmer care number i said i am unable to reach that number, and asked to help me. I recived the foolish Reply as Same

that they are not responsible for any complaints and still saying to call that numbers and saying to stay online till the call reach

from IVRS to an executive.

I Got very harassed situation from the Naaptol. One Person from Naaptol Called me and asked that we send you mobile did u received it?

I said I received a mobile but its not working and he said same to call that numbers, I said the problem not connecting call, He said

sorry i cant help you try and try try to that numbers only, ;;;;;;OH My God Very Very Bad Company. I want My Money Back


P.GOPI,
[protected]

I HAVE RECIEVED BLACKBERRY 9350 + 3G + 2 GB CARD ORDER NO-4151989 HAVE RECIEVED BY FIRST COURIER 11.06.2012 BUT SAME DAY I CHECK AFTER USING WITH IN SAME DAY MY BLACKBERRY IS NOT WORKING PROPERLY, SO I AM NOT SATISFIED FROM YOUR PRODUCT SO I HAVE RESEND ON DATED 12.06.2012, BY COURIER IMMEDIATELY FROM BLUE DART.
SO PLEASE REPLACE THIS PRODUCT AS SOON AS POSSIBLE ON MY ADDRESS.

229/10A, RAILWAY COLONY, MANDAWALI, FAZALPUR,
STREET NO.2, NEW DELHI-110092
MOB:[protected], [protected]

Dear Sir,

I Mr. C. Haragopal is taken the TCL Video Camera and Induction Electrical Stove. I don't no how to operate the items. Immediately I call to your Customer Servicing Centre at Hyderabad. But they give are not coming for demo. When I am booking the Induction Electrical Stove some body has told me that there are some free gifts. But I am not receveived any free gifts at your end. If you are not arrange the person for demo and issuing of free gifts for Induction stove I will return the goods immediately. Pl. send the money back to me. They are not responding.


Details are given below:

1) TCL Still Image Digital Video Camera (DV721) : 1 No.

2) Branded Energy Efficient Induction Cooker : 1 No. Order Ref. No.:4507791.

Regards

(C. HARAGOPAL)

sir,
my name is malkiat singh my phone number is [protected]
sir, i live in punjab my order no is 4508198 i can buy tablet because your man said that it can workson sims so i buy it and our area has not 3g signal
sir i can work in transport and my monthly incoe is about 12, 000. difficulty i can buy that phone to give as apresent as my relative
your man say parcal can reach our home but they dont we can go 21 km to take this parcal and sir tonight i opened it see it has not sim slots sir please help sir what can i do with that tablet i can buy another phone please take it back please contact my numbers
[protected]
[protected]

Dear Mr janak puri,
we are apologies you, we are very sorry about to inconvenience you,
we will solve your problem within few days and definitely you will get your product
as soon as possible. any query about that please call us we will happy to help you.
THANK YOU HAVE A NICE DAY.

Dear Sir...

I have purchased a Spy Pen- 16 GB on dated 30/11/2009 which order no was 111343. after getting this pen; not working properly.

i sent this pen through first flight dated 22/12/09. after 7 days i called in naaptol complaint department, they assured me to get the pen replaced within 7 days. now 1 month had been passed but still i haven't got my product (pen) yet. in duration of 1 month i called 4-5 times there but as usual they assured me same as above comments.

now i m so tired and not in condition to trace the status of my product.
i thing i should have to take legal action against Naap tol.

So plz send me my pen as early as possible otherwise i have to take legal action. My contact no is [protected], send me new pen as soon as possible and let me know abt delivery period finally. i am having all documents.

Thanks

Kishan Nawal
Jaipur (Raj.)
[protected], [protected]

C.Saravenan.
my mobile no.[protected].
order no:448914
ordered on:01.06.2010.


Respected sir,
i ordered the mobile was e 71 pro+ blue tooth. But i got the mobile was i 71 pro with blue tooth so i called to customer care they were told to me that send to vendor they will send to you correct product. they gave the vendor address is HARIDAS MARKET, BAND STREET, KOTI, HYDERABAD. I i sent it to the vendor and also i got the P.O.D copy. i sent the mobile on 11.6.2010. after one week it reached to vendor. till now i m not get any information about the correct product and when will it reach to me. kindly send me the correct product in a week .
Thanking you.


The courier name: FRENCH EXPRESS NET WORD PVT.LTD.
The courier no: B07388259.

A.K.Nataraj [protected]
order no 1055754
dt dec 03rd 2010

i have ordered wespro mini lap top and to my surprise till date have not recvd the consignment, nor i get any response from the naaptol, i feel cheated with this type of services

Hi
Kindly Call credit Card Department Immediately
they will give u delaration form to cancel n reverse the amount debited
forget this pimp's dont waste ur valuable time
take care

My Order No :- 5572879 & Aramex Courier AWB No :-[protected] Still not yet Received Product .the courier man had told that he will be delevring the product with in 2 days, but right now im not able to recive that produt. the status is showing wrong address, but i had given right address, and he never called also. i rasied a complaint but their is no action as taken against that courier. plz i want to know the status of that product and confirmed about the product delivery., customer satisfaction is not done, Aramex service is not good.

Regards

BypaReddY
Budigere cross
Bangalore 560049
Phone :- [protected]

How dare this FRAUD NAAPTOL customercare; they are still replying, ..the most horrible internet selling company..

Simply DON'T buy anything and spread the word...through facebook or google+

10767588

NAAPTOL have not delivered order number 10767588 which i booked 3 months ago by advance payment . i am going to process legal action against them to cheat consumer