National Highways Authority of India [NHAI] Complaints & Reviews

Dear Team,
During Bengaluru lockdown I had to drop and pick up my wife from BIAL for an emergency reason. Because of lock down Highway is closed by Police, so I used service road to reach upto BIAL toll plaza. To my surprise staff at toll plaza did not show any mercy to open the gate without taking full toll charges. While picking up my wife I got late by 30 minutes because my fast tag was black listed and I had no cash with me. I had five cards and all kinds of e-money wallets at my mobile but there was no provision of paying other than cash. I begged to the officers sitting there to allow me to go but with no success. Finally I recharged my fastag and waited for 30 minutes to cross the toll. When Govt is encouraging cash less economy, why there is no provision of paying cashless at such an important toll plaza?
Why do I even need to pay money when I am not allowed to use the elevated highway?
I am going to file a consumer case, as it's direct violation of consumers interest.

Please remove the cement pipes put in waste water.so that the plastic from waste water pack the pipes and water comes into the farm from jalgaon city gut no 398/3/2 .We have crop the cotton plants they are damaged by the waste water and the pipes put in the waste water called lendi nala in jalgaon city .So please remove the pipes immediately

Respect sir i am owing a vehicle bearing no ap39gm2150 which has been registered with rta machilipatanm of krishna district with an hypothication to sbi.

We are the residence of nandigama having all relevant proofs of our local status .

The keesra toll plaza which is on nh 65 where our residence in near by below 8km .

The toll plaza official strongly denying and not even taken application for local discount to my vehicle and stating that my vehicle was not registered with local rta .

As per discount rules of nhai we are eligible for local discount.
Hence we request to you guide the keesra toll plaza officels about my local discount of my vehicle .

Thanking you sir
gvnsailaja
nandigagma

Sir there is heavy pit on national highway 28 located At Near Kaptanganj police station, dist azamgarh uttar pradesh, so accident chances is more.. Plz repair it as soon as possible.

Dear sir,
This to inform you that today's approx 8:40 Am I was crossing the through the Bhagwanpur toll plaza, Haridwar through lane no 14, my car no JH 01 CR 8770. Suddenly the barrier fall done on the roof of my car and it got damage badly and scratch happen on the roof of my car. I lost my valuable time and wel the lose of Approx Rs.10000/-. This is the serious problem. I have register my complain over there pls.take a not and direct that toll plaza to compensate the same . This is for your kind information and necessary action please find below the register complain copy.
Regards,
ABHISHEK kumar

My name is jyot and I was going through dumiyani toll plaza on 31 may 2021 around 11 o clock fasttag cut our 100 rs what is actually 50 because we are local and I have rc book with me and all the documents with me what am I suppose to do now

We have a fast tag issued by Airtel Money. Airtel blacklisted our fast tag without any notice or intimation. We were charged double toll at Mandir Hasaud Toll on 19.05 and Rajnandgaon Toll on 21.05. This issue was communicated to both NHAI toll free, and Airtel money. Our complaint no was 3756163 dt 19.05. 11 days have passed nothing has happened and we are regularly being charged double at toll plazas.
Today we have again called both 1033 toll free and Airtel money and have received no help.
This is a matter between the service provider and NHAI, why the user is bein penalized and harassed.
Meanwhile both NHAI and Airtel money wants that we keep on paying double toll.

I like to bring to your concern that i was being badly handled and threated by toll employee ( sashikant) at toll plaza airoli navi mumbai.
I have asked for extention of monthly pass issued in the month of april 2021 by seriel no 000151.
Once govt announced locked in mumbai in first week of april 2021.
Since i have not used toll due to lock down . As a consumer rigths i am eligible for extention .
You are requetse to take appropriate action .
Toll managed by mep infrasturcture ltd.

I had travelled to Kempegowda Airport in Bangalore from my house in Varthur and back. I had taken the Bellary road to airport however during this lock down period the toll road was closed and all vehicles were using the regular road instead of the elevated toll road. Despite this non usage the toll was charged both side by the NHAI and blamed the City police for closing the road. All such coordination should be between NHAI and the city police and customers should not be inconvenienced with such issues. How possibly with out the usage of a services NHAI can charge the customer . It is its duty to make sure the service offered by it should be available before it charges the customer. Request you to kindly take action so that they refund customers money unfairly charged.

My vehicle is parked at home, but today i received mail for
debit of rs.90 from toll daroada towards fastag on 29/05/2021
at 10.31.How it is possible please look into matter

We had taken 24 hours up and down pass but after coming back within 24 hours it charged half amount . But we already paid for the whole journey why are you taking money for the next journey

Dear sir,
I am complaining about hiwargaon pawsa toll plaza which is located on nashik pune highway in sangamner taluka in ahmednagar maharashtra.
We are local people of the village.our village is 10km from toll plaza if we are going from toll plaza and showing our id proof then also our 85+85=170 rs are deducting from our fast tag account when fast tag is not available in vehicle.Toll plaza is deducting amount through are registration number.
We people already in financial crisis because of lockdown and covid, for each time deduction is not affordable to us.
Please take necessary action .
Humble request from all people of sangamner taluka.

Myself supriya Surendra Borhade from sangamner ahmadnagar Maharashtra. hiwargaon pawsa toll plass is in 10km range from home and my vehicle is also registered in same home town . Number of times requested for local residents registration of fastag pass .but toll plaza won't register and took my request . My vehicle number is MH17 BV8875 .

Hello Sir/Madam. On 25th may got message amount of 85 deducted from my fasttag wallet ( Paytm) at Hiwargaon pavasa toll plaza. I have never visited this toll plaza and from past three month of lock down my car is still in my parking, I have seen many people raises similar issue and it seems some goons are doing this mischievous act and looting people

Appreciate NHAI to look into this matter. Details of SMS received given below

Order Id :[protected]
Money deducted on 25th may, 8:46 AM
Amount : 85
Toll crossed : 22 May 2021

Regards
Abhijeet
+91 [protected]

Sir / Madam,

Need bypass road at Palladam, Tirupur dist in Tamilnadu. Everyday 8AM to 8 PM and Festival days huge traffic up to 2 km long.

Palladam is comes in NH from Coimbatore to Nagapattinam.

Expecting your action As quick as possible.

Regards,
Binu balan R

Sir / Madam,

Existing Road from Oddanchatram to Dindigul Bypass and Dindigul Bypass Service road got damaged in most of the areas (around 35 kms) and difficult to drive in cars with Aged person and Pregnant women which comes in National highway Dindigul to Mysore via Sathiyamangalam. Request to lay new road.

Expecting your action as quick as possible.

Regards,
Binu balan R

Hi,
My fast tag is active and also have sufficient balance but at Mansar Toll plaza my fast tag card was not read and he asked me to paid cash. But as per gov guidelines if card is not reading then toll plaza need to allowed the vehicle. This toll plaza not following government guide lines. What i do?

On 28th April I have charged from toll on Khedahivapur toll plaza. But for Pune and Pimpri Chinchwad passing vehicles there is no toll then how come they dedicated amount.

I have traveled across the toll plaza 360027-Madukkarai on 3/3/2021 and amount of rupees 17 was deducted and traveled back on the same toll plaza on same day. During return also same amount 17 rupees deducted without applying return journey discount
Vehicle No: TN37 BV9204
All deductions done through FastTag

I was going back and forth to Bangalore Airport, the toll here is supposed to be charged only for the flyover which is actually the national highway,
Although I was charged even for using the service road.
I had to use this road as the flyover is closed in lockdown.27/5/21

Dear Customer, ICICI Bank FASTag linked vehicle no. JH02AE3323 has been debited with Rs 95.00 on[protected]:30:39 for toll charges with trip number[protected] at Devanahalli Toll Plaza Plaza on[protected]:27:40. Avl. bal. is Rs -59.12. Call [protected] in case of dispute.