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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 30, 2026
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 182

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S
singhmul
from Gurgaon, Haryana
May 9, 2021
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Address: Toll tax Babina

Dear Sir

There were Tool exemptions were requested, since Vehicle was in Duty of Defense.

But Tax has been debited from my Brother's Paytm balance.

The strange is I have not displayed FAST TAG on my windscreen, and never showed to any of the staff on TOLL TAX.

I WILL RAISE IT TO MINISTRY OF FINANCE since it's financial scam where Babina has deducted amount from the Vehicle's registration number( as per my understanding)
Requiring your attention.

My case is self explanatory, where Toll staff has done the Transaction on cleverness.

FYINAP

Regards
Niraj
[protected]
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    M
    Moyalvinod
    May 9, 2021
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    Hi Team,

    I travelled from Greater Noida to Bahadurgarh via Eastern and Wester Peripheral Expressway. The normal amount I am charged while travelling from Greater Noida to entire Eastern Peripheral till Rai is 135/- but this time I was charged more than double i.e. 290/- INR. Receipt us attached. Please help to get this fixed or initiate a refund. I did not argue at that time as I had a medical emergency.
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      J
      Javed Khanani
      May 8, 2021
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      Why 100rs cut in fastag?? No riad service good. Very poor but toll very high.. and poor staff, insulting public citizen.. abuses very much against ladies..
      Refund amount reasonable charge to be applied..
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        M
        m r j
        May 8, 2021
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        Address: Defence Forces

        I travelled today ie., 08 May 21 from Bangalore to Kodagu in my personal vehicle and crossed Devihalli Toll Booth in Karnataka at around 0645h.

        I being a serving Army Officer with a valid Service Identity Card, the toll booth operator refused to allow me to pass without scanning my I card.

        When I told them that I card is a confidential document and cannot be scanned, he insisted on payment. When I tried to convince them, they threatened to thrash me and all of them ganged up in a threatening manner.

        Request this could be looked into so that Defence personnel are not threatened and intimidated
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          G
          Gagandeep kalra
          May 7, 2021
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          Landline phone number of regional office Dehradun is not functioning and temporary out of service
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            P
            Priyanshi Omer
            May 7, 2021
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            Address: Near BSNL Tower Hashemau Kanpur Dehat -NH27

            Hello Sir/Madam,

            This is to request that we have a land of 1950 square meter by side of NH27 at Kanpur-Jhashi Highway nearby BSNL Tower Hashemau.
            Here we are going to construct a building for commercial purpose, But the drainage line by the side of highway is weak and we are afraid that due to construction machines/trucks it can break anytime, which can cause damage to property also there are chances of accident.
            we request you to grant us the permission to reconstruct that drainage in a strong manner so that it should not break or cause any accidental damage.

            Please grant us the permission to do so.

            Regards,
            Gopal Kishan Omer
            Mob:[protected]
            Near BSNL Tower Hashemau Kanpur Dehat -NH27
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              J
              Javed Khanani
              May 7, 2021
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              Resolved

              Address: Dumiyani

              Sir
              upleta/ dumiyani toll plaza has taken 100rs charge for maruti wagonr car.. Why?? such rates high than any other, what is reason?
              May 7, 2021
              Complaint marked as Resolved 
              Take corrective action
              May 07, 2021
              Updated by Javed Khanani               Very High rates of toll at Dumiyani upleta Toll plaza

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                T
                Tusharu2003
                May 6, 2021
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                Hello

                I am Tushar G from Pune ([protected])

                One of the worst thing happened today with me.

                Since this is lockdown in Pune, and have not travelled from last 30 days on any highway with my car, still my ICICI bank fastag account debited with Rs. 100/-.

                And pathetic thing is that after raising complain to NHAI, they are asking me to submit picture of my car from different angle, and want to make sure that complaining person is the same who owns the car by asking to share RC pics too.

                And after giving all these documents then only they will take my complain & will initiate the process.

                I have simply asked to send the PIC of my car which they have captured at Toll booth, but as per agent that is not possible .
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                  S
                  Sohit sharms
                  May 6, 2021
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                  Address: Hapur
                  Website: Nhai

                  Fraued dedection
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                    A
                    Ayussssh
                    May 5, 2021
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                    Address: Tarachandi

                    An auto numbered BR24P 3531 Crashed into our vehicle which resulted into a loss of right side view mirror of about 800-900 rupees
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                      O
                      Oooppp
                      May 5, 2021
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                      Respected Sir/Madam I bought a bond of NHAI on 25/03/2021. How I know my current status and when will I received the proper document from NHAI.please provide the proper way to know current status.
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                        B
                        Bharatkumar Asa
                        May 5, 2021
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                        Please check and reverse the extra deducted amount towards my account.
                        The Actual amount to be deducted is 10 rs but deducted 70rs. on dated 03/05/2021 and 04/05/2021. Details enlisted below.
                        03-May-2021 08:33:00 AM 03-May-2021 08:33:51 AM ETC/[protected]/[protected]/TS08GU0207/550007/[protected] TS08GU0207 Shamirpet 20.00 1692.38 0.00
                        03-May-2021 06:36:00 PM 03-May-2021 06:36:29 PM ETC/[protected]/[protected]/TS08GU0207/550006/[protected] TS08GU0207 Medchal 70.00 1622.38 0.00
                        Transaction Total 0.00 90.00
                        Closing Balance 1622.38
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                          P
                          Pridhvin Reddy
                          May 4, 2021
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                          INR 50 toll debited from Tag 3XXXC100 for vehicle no. AP09CT0135 AT TSPA on 03/05/21 14:07. IDFC FIRST Bank

                          Excess toll amount is getting deducted while travelling between GACHIBOWLI to TSPA.
                          It happened twice in same week.

                          And will be receiving these messages after 3 hours of passing that toll gate...

                          So please kindly solve this issue..
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                            N
                            Nk Dhimaan
                            May 4, 2021
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                            Address: Jais gauriganj toll plaza Amethi

                            Respected sir/madam
                            The tall plaza between jais and gauriganj of amethi distt there was a waiting of about 20 min because of some technical issue.when I asked to switch manually because I was getting very late the responsible authority Mr. Abhishek upreti misbehaved with me along with his employees and tried to physically assualt me.
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                              A
                              adiseshu07
                              May 4, 2021
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                              Dear sir, excess amount is deducting from my fat tag frequently
                              ex:1
                              date:[protected] TXN ID: FT[protected], Normal amount: 20rs deducted 80rs, sultanpur toll plaza
                              ex:1
                              date:[protected] TXN ID: FT[protected], Normal amount: 10rs deducted 70rs, patanchru toll

                              kindly recheck and do the necessary action, every time we are facing the same issue
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                                R
                                Rony_23
                                May 4, 2021
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                                Address: 2nd floor BREDA office Vidyut Bhawan Income tax Chauraha Bailey Road.

                                Sir,

                                False fast tag payment of Rs. 80/- shown on my Paytm number [protected] at toll gate Paschim Madati on 02/05/2021 at 3:42 am. My vehicle having vehicle no. BR01EZ8360 was present at Patna in my residence but still I received the message and money was deducted from my Paytm balance.

                                Request you to kindly check into the matter seriously as how the payment can be done even though my vehicle is standing about 600km distance from the toll gate.
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                                  Y
                                  Yogesh9926
                                  from BURHAR, Maharashtra
                                  May 4, 2021
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                                  Address: SHAHDOL MP

                                  Complain 3623191
                                  Complain 3697416
                                  Sir a big scam is running at SHAHDOL, DHURWAR ( MP ) TOLL PLAZA
                                  Sir kindly take strict action
                                  Because there are many people who don't complain or they don't know how to complain
                                  And people in journey don't get back to ask refund as we get message of deduction after half hour.
                                  Please refund my money and take action against these thief.

                                  I lodge my 1st complain on 16 april and still not resolved.
                                  And again I was cheated by them and again complained to NHAI and god knows when they will wake up.
                                  Reg mob. [protected]
                                  Vehicle MP18T1223
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                                    A
                                    Alakshendra Singh Chauhan
                                    May 2, 2021
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                                    Address: 2/2/697 HIG Colony, Nehru Nagar, Rewa (MP)

                                    While crossing the toll plaza my tag amount was low the toll person told me to pays Rs. 70. I asked him that I will recharge my tag and pay, my vehcile is registered with that toll for local vehicle, but he told me that will scan it only after 30 minutes. And ask me to pay Rs 35 but without recipt. When I said why u will not give reciept he started abusing and threatend me. I got scared and paid Rs 35 and they have not given any recipt to me. My vehcile no. Is MP17CC2944. Toll plaza name Jognihai. DIST Rewa (MP) lane no.1 NH 31, 19 km from Rewa on Rewa (MP) to Varanasi road(UP). I have the video of the incidence. My name is A S Chauhan. Phone no. [protected]
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                                      V
                                      Viswesuwara Nathan Ssk
                                      May 1, 2021
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                                      On 29 April 2021, I traveled from Chennai to Madurai. I had inr 1000+ in hdfc fastag wallet but then on each toll gate I was told no balance and I ended up paying twice the toll amount. On calling hdfc fastag customer care, i was asked to wait for 5 to 10 min as the server were down but then nothing changed. Finally i ended by paying extra inr 700+. I raised complaint with them and today 1 May 2021, I do see some more debit in my wallet stating the transaction date as 29 April 2021. Finally I am paying 3rd time for using toll.
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                                        R
                                        R.N.Gupta
                                        Apr 30, 2021
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                                        I applied for 200 nhai bonds on 12th April 2021.The amount of Rs.2000000/- has been cleared my a/c but I did not get any information about issue of bonds. Pl. look into it & issue the same.- Ram Naresh Gupta. 17-E-315. Vasundhara, Ghziabad. My pan no.is AGGPG9899P.
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