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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 183

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V
vikram menaria
Apr 24, 2021
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At Bassi toll plaza double toll deducted of vehicle Reg. No. RJ27CH7806
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    Tsarika
    Apr 24, 2021
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    Address: Farah toll between Mathura and Agra on NH19

    I was travelling with elderly father from Gurgaon to agra. At the farah toll between Mathura and agra on NH19 yesterday[protected] at 4:28.
    The fast tag on the car was read and money was deducted, but it somehow didn't show on the booth system and the bar didn't lift.
    The booth employees keep pounding on the front glass to read the tag again by hand held machine and continuously denied me passing.
    There were atleast 5 uniformed and couple o[censored]n uniformed men who were talking roughly and threatening to take twice the toll in cash because their machine cannot read the tag.
    Only after 20 Minutes of explaining them that the money is already deducted they checked with the system and allowed me to pass after 4:45.
    It was horrible experience as they were not wearing masks on duty and trying to get inside the vehicle and used abusive language.
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      bhavya3_agg
      Apr 24, 2021
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      Toll was deducted from fast tag but i didn't went through any toll plaza
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      Apr 24, 2021
      Complaint marked as Resolved 
      resolved
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        V
        Vjy Man
        Apr 24, 2021
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        Address: Rajadhok toll plaza NH11 Jaipur Agra highway

        Time approxmiate 12 : 30 PM
        DATE 24 APRIL 2021, SATURDAY

        Toll fee incharge person told thar our Indus fastag is not working due to blacklisted

        He asked us to pay 120 in cash and we had to pay. He refused to give receipt.

        Our Maruti car no RJ05CB8962
        Indus Fast tag linked mobile [protected]
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          A
          Ak raja
          Apr 24, 2021
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          I have seen yesterday on the national highway that a navy officer who is off duty shows his CDC while traveling in his private vehicle and got exempted of the toll and according to the latest change in the exemption rule on nhai it was announced that and defence related person will only be exempted when they are on duty and will not be exempted when they are off duty but still they are exempted while off duty and travelling in personal vehicle
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            H
            Haren_321
            Apr 24, 2021
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            Address: Vill+ Post- Bisluri ,Distt- Bulandshahr

            Dear Authority, I want to grow your attention There is 4 Lane Highway Project from Ghaziabad to Aligarh ( NH-91), There is the issue in Bilsuri, Issue is that company is made the flyover but they didn't constructed the service road from last 3 years . Local residents are suffered from the same, but no action by the Construction company or NHAI.
            national highway no 34 near bilsuri sikandrabad distt bulandshahr the flyover to the side of to go to bulandshahr other way side of ismailpur not construct . please construct earl east
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              Y
              yskbros
              Apr 23, 2021
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              Address: Plot no 109 sitaramagardens stbl layout near sheelangar visakhapatnam 530012

              Sir I am having monthly pass 9999 rides panchavati toll plaza sheelangar visakhapatnam Andhra Pradesh
              but the management deduct the amount from fastag
              Dis is my vehicle no AP31DC7221
              Mobile no [protected]
              Please solve problem and refund the amount need full to me
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                R
                Rajshekhar Math
                Apr 23, 2021
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                Address: Rajshekhar Math of Gulbarga

                With reference to the above mentioned subject I have complaint about VVidyasagar Reddy Toll Plaza on Harwal section Mortagi Humnabad. Karnataka, While upward journey from Gulbarga to Mandewal I had to cross the afore mentioned tollplaza. I have Ford Icon car bearing Reg no KA05MB6079 and crossed toll that deducted amount of seventy rupees, even after deducting amount when the car moved little ahead suddenly toll boy on the counter in the cabin closed the that toll gate or bar or pole. It was about to hit my glass and would have broken my forehead too. I shouted at the boy in anger but all people of the toll joined together and have started shouting at me in me return. They were unaware of fact who had done mistake and who was going to be harmed. I felt very sorry system that is the democrat government. I felt as if some gundas have attacked on me. Evenafter paying toll tax we citizens with well todo job have to fight with such gundaas. What to do??? I have started hating myself that why I am alive amid such people. Please bring back the earlier system of appointing North Indian boys or non native boys who were doing their job with respect and honesty and discipline. I have another complaint that I discuss in my another complaint.

                Rajshekhar Math
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                  R
                  raghuveersingh988
                  Apr 23, 2021
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                  Address: Exhibition Road, Patna

                  Dear Team,

                  I am Raghuveer Singh S/O Alakh Niranjan Singh from Naya Jan Tola, Chapra (Saran) Bihar - 841 301. I had purchased a FASTag from PayTM Registered Number: [protected] and it has been installed on TATA ACE Gold Light Motor Vehicle Registered Numnber: BR04GB0720. Order Number: [protected].

                  I kindly request you please! Update my this FASTag because we are facing problems, when our vehicle cross to toll tax excess amount has been deducted from wallet such that on 21 & 22, April 2021 the vehicle has been crossed following excess fare amount deducted.

                  1. Sonho, Chapra fare only Rs. 55/- but deducted Rs. 120/-
                  2. Pokhraira, Sitamarhi fare only Rs. 35/- but deducted Rs. 95/-
                  3. Pokhraira, Sitamarhi fare only Rs. 35/- but deducted Rs. 95/-
                  4. Sonho, Chapra fare only Rs. 55/- but deducted Rs. 120/-.

                  Please! Update this as soon as possible.

                  Sincerely,
                  Raghuveer Singh
                  Mob. No.:[protected]
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                    arunsngh98
                    Apr 23, 2021
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                    Please look into the issue as i have been overcharged at ALEP Main Plaza 21 on 27.03.2021. Its a matter of concern to me. Kindly reimburse amount at my Paytm number [protected] (E-mail : [protected]@gmail.com).
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                      L
                      Lalit Kumar 1993
                      Apr 22, 2021
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                      Address: H.No.-537, Housing Thermal Colony, Sector-23,Faridabad

                      During my travel of NH-19, myself crossed the tool tax a deduction of INR 110 done. During coming back than blacklisted my fast tag as having sufficient balance, I say to employees lots of time if any issue will add more money but they charged double money in hard.
                      Same I have to pay 220 but along with return charges will also deducted from my paytm wallet.
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                        S
                        sumannswamy
                        Apr 22, 2021
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                        Address: Bengaluru

                        Sir I am Suman from bengaluru and i am a government employee.bengaluru Kanakapura highway upgradation had been taken two years back i.e2019, and now the process is completely stopped jeopardizing commuters.
                        There are numerous potholes causing threat especially to two wheelers.so i kindly request you to look into this issue and resolve at the earliest.
                        [protected]
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                          R
                          Rutvij gor
                          Apr 20, 2021
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                          Non-Convertible Redeemable Taxable Bond
                          Allotment Date: 30/09/2017
                          Maturity Date: 30/09/2020
                          Name Of Holder: Gor Rutvij Shailesh
                          No. of Bonds: 86
                          Bond Holer No.: 1811953
                          Certificate No. 01811953

                          Received interest for 1 st year[protected] and 3rd year[protected] and maturity amount but
                          I haven't received Interest For the 2nd year of[protected].
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                            Amitkumarjha
                            Apr 20, 2021
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                            Address: Jaitapur toll

                            Toll staff doing wrong behaviour and done harrsment
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                              Prasadraju31419
                              Apr 20, 2021
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                              Address: Nh 6 from nagpur to amravati Maharashtra

                              Road quality of Nh6 is getting worse I.e, from nagpur to amravati it constitutes 3 toll tax plaza charging rs 45 /55 / 105 respectively for LMV but as per the amount paid in the form of taxes road is not upto its quality it is our hard earned money.so if we are paying than we should get the facilities accordingly.
                              Whom so ever be the competent authority for this please look in to matter positively and do the needful as earliest
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                                Shivaaaaam
                                Apr 20, 2021
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                                Address: 79, Kushalpuri, Khargapur, Gomtinagar Extension, Lucknow, UP

                                You Paid Rs.85 at Bara Toll Plaza o[censored]P32FL0399 on 15/04/21 19:51:30. Avl Bal Rs.2446.10 Txn ID: FT[protected]

                                You Paid Rs.85 at Bara Toll Plaza o[censored]P32FL0399 on 15/04/21 11:01:09. Avl Bal Rs.2361.10 Txn ID: FT[protected]
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                                  Y S Madhavarao
                                  Apr 20, 2021
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                                  Sir
                                  The above fast tag was active on 13.04.2021 i recharge for Rs 100 and passed through Hoskote tol at 8.30 pm . Rs 20 was deducted. all of a sudden on 15.04.2021 the tag became in active. I had submitted the rc photos in http//mpytm/mngftg for verification 3-4 times. It is showing that verification was unsuccessful . I request you to kindly look into the matter and activate the fast tag
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                                    Y S Madhavarao
                                    Apr 20, 2021
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                                    Sir
                                    The PPBl Fast tag for the above vehicle was active on 13.04.2021 i had got it recharged for Rs 100 on 13.04.21 and i passed the Hoskote tol around 8.30 pm fast tag was working. All of a sudden on 15.04.2021 it has became in active. I had submitted the RC photos https://mp-y.tm/mngftg. for verification 3-4 times it is saying that verification was unsuccessful. Request you to kindly look into the matter and activate the fast tag
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                                      mats-30
                                      Apr 20, 2021
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                                      Whenever I pass through toll, in spite of informing the toll staff that I am local resident(pass) there is deduction from my fast tag which is known to me only later.
                                      The other issue is that there is deduction every time we pass, return trip again deduction for the same trip.
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                                        R
                                        Rohan61
                                        Apr 20, 2021
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                                        It is to inform that Kothiya toll plaza is charging my truck twice the toll. I have fastag, despite that they make ecxcuse that the scanner is not working and in this way they are charging twice the toll and this is not happening for the first time. They charge the toll for a different date and say that the toll is not paid for that day. Already because of the current situation there has been decrement in the earning and these people are doing a big scam by charging twice the amount of money.

                                        I request you to take strict actions on this matter as it is happening for the fourth or fifth time now.

                                        I will be highly obliged for your actions.
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