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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

Updated: Mar 30, 2026

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National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 186

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Today My vehicle Number Crossed Ghanghri barrier and fastag deducted Rupees 105/ at around 11 am on 15 April 2021.
On returning at around 5 pm on 15 April 2021 same amount again was deducted that is Rupee 105/ this is not okay.
Please check and see.

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Address: vapi

Today i have recd information for Toll charges deduction of Rs40 at Bharudi toll plaza on 13.04.21 actually i am in Vapi and not crossed any toll plaza in last three days my Vehicle no is GJ 15 AD 6330

Please check how this happened and arrange to refund the same,

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Address: Bhamb raja toll naka, Yavatmal, Maharashtra

Hello
I have complaint regarding excess toll charges of fast tag .
On the board it's written 90 Rs. For one go but they charge 95 Rs. On fast tag.

Please help with this issue

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Address: b t kawade road. Ghorpadi. Pune

I, Pradip Ambekar, deposited 22 Lakhs for 220 bonds on 24 March 2021 from my Hdfc bank savings acct.
This has been withdrawn from my acct, towards NHAI by cheque number 196260.
I do not have a demat acct and hence, opted for physical certificate.
As yet, I have not received any acknowledgement or any certificate on my postal address.
My mobile is [protected].
Kindly guide me how to proceed.
Thanks...

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I got Rs 90 deducted for a travel that I did not undertake. I live in Trivandrum, Kerala but a toll of Rs 90 was deducted on 15 April morning at 5.52 AM in Palsit Toll Plaza, West Bengal, which is incredible, to say the least. My car registration number is KL01BJ5244. I have uploaded transaction report from paytm, through which I had bought the fasttag. That has all the relevant details of the transaction. Please take steps to refund the money back to me. Please also look into this from a perspective of a possible fraud being committed

Regards
Ratish Nair

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While crossing the toll plaza at Didarganj Patna, on 14.04.2021 at 12:00 hrs, staffs did not allow my vehicle to pass, citing low balance and charged Rs230/- cash in place of Rs115/-. The screenshot of my Paytm wallet balance and the receipt are being attached. I would like to know why this happened? Or if this happened wrong, the rest amount may be credited to my wallet with suitable action against defaulter wether it is staffs of Paytm.

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Address: Jewar toll, Yamuna expressway

Sir myself today morning cross jewar toll
On Yamuna expressway
Pls find attachments
Authorities has to take a look of mismanagement

Apr 15, 2021

Updated by Nihal Singh Nehra Their is NO Sufficient staff at toll

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Address: Abdul Saleem thottiyil house po SANKARAMANGALAM Pattambi

Dear ...,

I do own a Maruthi Beleno car with Chasis number MBHEWB22SKC269563 and registration number KL52Q0144 from 19th August 2019. The FASTAG which was received along with the vehicle, with registered mobile number of[protected], is not working. Unfortunately I don't have the referred mobile number and now we are facing problem in changing the mobile number or cancelling the already attached FASTAG.

Request you to kindly change the registered mobile number to my new number[protected] or to cancel the already attached FASTAG. So that I can either use the existing FASTAG or I can arrange for a new FASTAG.

Appreciate your fast response in this regard.

Sincerely

Abdul Saleem
[protected]

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My fastag is Blacklisted by NHAI and it's been deactivated by Airtel payment bank.
No one is taking step towards resolving it.
NHAI complaint number: 3563392.

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An amount of Rs. 240 wrongly debited from my fastag on 12.04.2021. Kindly refund the amount.

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Dear sir mam. As per your notification fastag is cumpulsory for crossing at toll. I have applied for fastag on 16.03.2021 from axis bank online. I had paid the amount for fastag but till now fastag is not delivered to me. I have call many times to axis bank but they are not giving me solution. They are telling do the mail I have mail several times but they are not give me solution They are telling wait for fasttag. And here I am paying double for crossing toll. Tell me is this right. Kindly look the matter and tell me the solution of this problem

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Axis Bank Customer Care

from Pune, Maharashtra

Apr 17, 2021

Hi, we request you to share the interaction ID for us to check and assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank

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Address: Pithadiya toll plaza

My car no gj15ch1142 hai aur me valsad gujrat me rahata hu 13.4.2021 ko me mere ghar par hi tha phir bhi mere fast tag se 40 rupis cut ho gaya.Mere mobile pe msg aya pithadiya toll plaza woh toh mere ghar se 500km dur hai aur me waha gaya bhi aur maine dekha bhi nahi hai toh kya fraud karne ka naya tarika hai plz give my money back
my mobile number.[protected]

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It took 12 minutes form me to cross Badauri toll plaza.

A half kilometer line of vehicle in every gate

What was delay ?
What is the purpose of Fast tag if the delay is still there

Vehicle no UP78DX0239

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On[protected] i cross vavadi tall plaja at godhra my fast tag is notworking than i check my fast fag is block automatic than fino companny charge me 115 rs for unblock fast tag. why i pay 115 rs for unblock fast tag its working well anf automatic unblock
in attachment you see 115 on[protected] charge at 7.24 a.m than 120 rs for toll at 7.34 a.m toll charge is ok but why 115 rs is cut

Apr 14, 2021

Updated by viral023 here screen shot of 115 rs cut for fattag unblock charege

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viral023

Apr 14, 2021

115 rs charge for unblock fasttag which is automatic block by company why i pay 115 rs extra 120toll is ok but why i pay 115 rs

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Address: Before Maksi 6km between|en Shajapur and Maksin maksi

Yesterday 13.04.21around 7:45 pm at toll plaza Rojwas near Maksi (6km)between Shajapur and maksi.double amount debited by toll for my car instead of rs 60 double rs 120 charged which came to know after some times when msg came.This is wrong by toll booth n done deliberately.kindly investigate, return my excess amount and suitable penalty must be imposed to toll booth so that such type of practices can be stopped

Apr 14, 2021

Updated by Manish Raizada Pl do needful n intimate

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Address: Bhachau kutch

Dear sir/mem

I have Fastag in my car gj12dm 4812
Yesterday I ride car in Varahi satalpur toll plaza is say ur account is bloked & 170 slip case penalty charged but my Fastag account is active in all toll plaza plz sir refund my amount

I sent slip documents

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There is HIGHWAY construction in GOLA GOKARAN NATH NEW BYPASS, so there is a huge amount of dust in nearby area .it is causing health issue and increasing accident prone area as visibility is almost zero some time .I have also called 1033 helpline no but still problem is same .they are not doing water spray on road as in my colony kashinagar there is lot of dust coming this effects health of senior citizen and children .
Address : KASHINAGAR COLONY, NEAR TVS AGENCY NEW BY PASS ROAD HIGHWAY GOLA GOKARAN NATH, DISTT LALHIMPUR KHERI UP 262802

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Hi,

I didn't cross the Kozhinjiipatti plaza on 7th April. I was in Coimbatore that time and they deducted money from my FasTag. It's really frustrating. I need a proper response for this issue.please see received message for deduction of money.

Dear Customer, Your FasTag A/c has been debited for Rs. 60 for transaction by Vehicle TN38CH0805 at Toll Kozhinjiipatti Plaza on[protected]T19:57:02. Balance amount in the A/c is Rs. 106.37 - HDFC Bank Ltd.

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Maneesh Khanted

from Vellore, Tamil Nadu

Mar 7, 2022

Hi,

I didn't cross the Kozhinjiipatti plaza on 7th March. I was in vellore that time and they deducted money from my FasTag. It's really frustrating. I need a proper response for this issue.please see received message for deduction of money. In image uploded

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Sir,
on 22.03.2021 I visited to Ramnagar through Meerut to Joya on Bareilly road and returned on 23rd March. Vehicle used DL5cj4477 with Fastag card. When I returned back on 23rd March'2021. In late hours I reached at Brijghat Toll and operator said that scanning of fastag is not receiving amount due to the insufficient balance in paytm/Fastag. double amount was charged in cash.

In this connection it is to submit the that sufficient balance was in Fastag linked account/Paytm copy of account is attached for ready reference.
It has been known from the reliable sources that it is willful action by the operators and unnecessary double amount being charged.
It is requested to kindly look into the matter and additional amount charged by the toll booth may be refunded to my Fastag card.

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Address: 5012, nagari road, Allankottaram village, sholavandan, Madurai-6250214 cell no: 9047055966

1) plaza name ; chittampatti, trichy byepass road, madurai
2) vechele registration no: TN59BT 4676
3) Date of incident :[protected]
4) Tag Account Number IN Equitas Bank : [protected] and serial number :[protected]
5) tag ID : 34161FA82033E8E4022606A0 and tag balance on that date is Rs.1, 035/-

on 8-4-21, time 07:06:01, in chittampatty toll plaza, they told no balance in our account and asked to get the ticket by paying cash. my driver also paid it by cash in double charge.

by return on the same day 8-4-21 time 20:19:20, our driver was able to use tag due to no balance in my tag, as stated by plaza staff. so again my driver take ticket by paying cash in double charge.

the copy of the both tickets is enclosed for your kind reference.
kindly go through and do the needful.

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 186

Extra charges taken by fastag

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TOLL CHARGES DEDUCTED from HDFC fastag with any journey

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Deducting excess toll

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Non issue of NHAI bond certificates

Toll deducted for non travel

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Charging cash with fine at Didarganj toll plaza, Patna, while there is sufficient cash in fastag

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Mismanagement at toll

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Mobile changed

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Fastag is blacklisted and no step taken since more than week

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Wrong debit of toll amount from fastag wallet

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Fastag not issued

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Pithadiya toll plaza Gujarat me vahase toll plaza ko cross bhi nahi kiya aur mere fast tag se 40 rupis cut ho gaye

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Delay in crossing plaza

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Fast tag company charge for unblock fastag even block fastag automatic

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Double charging at toll gate near Maksi AB road

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I have Fastag but toll plaza charged slip

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No water spray on under construction road

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Amount deducted kozhinjipatti toll plaza without crossing

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Unnecessary charges

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Having fastag - insufficient balance - double charged

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