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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 186

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M
Mangodo
Apr 15, 2021
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Non issue of NHAI bond certificates

Address: b t kawade road. Ghorpadi. Pune

I, Pradip Ambekar, deposited 22 Lakhs for 220 bonds on 24 March 2021 from my Hdfc bank savings acct.
This has been withdrawn from my acct, towards NHAI by cheque number 196260.
I do not have a demat acct and hence, opted for physical certificate.
As yet, I have not received any acknowledgement or any certificate on my postal address.
My mobile is [protected].
Kindly guide me how to proceed.
Thanks...
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Rateshgn
Apr 15, 2021
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I got Rs 90 deducted for a travel that I did not undertake. I live in Trivandrum, Kerala but a toll of Rs 90 was deducted on 15 April morning at 5.52 AM in Palsit Toll Plaza, West Bengal, which is incredible, to say the least. My car registration number is KL01BJ5244. I have uploaded transaction report from paytm, through which I had bought the fasttag. That has all the relevant details of the transaction. Please take steps to refund the money back to me. Please also look into this from a perspective of a possible fraud being committed

Regards
Ratish Nair
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    R
    ramjeee
    Apr 15, 2021
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    While crossing the toll plaza at Didarganj Patna, on 14.04.2021 at 12:00 hrs, staffs did not allow my vehicle to pass, citing low balance and charged Rs230/- cash in place of Rs115/-. The screenshot of my Paytm wallet balance and the receipt are being attached. I would like to know why this happened? Or if this happened wrong, the rest amount may be credited to my wallet with suitable action against defaulter wether it is staffs of Paytm.
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      N
      Nihal Singh Nehra
      Apr 15, 2021
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      Address: Jewar toll, Yamuna expressway

      Sir myself today morning cross jewar toll
      On Yamuna expressway
      Pls find attachments
      Authorities has to take a look of mismanagement
      Apr 15, 2021
      Updated by Nihal Singh Nehra       Their is NO Sufficient staff at toll

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        A
        Abdulsaleem Aboobacker
        Apr 15, 2021
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        Address: Abdul Saleem thottiyil house po SANKARAMANGALAM Pattambi

        Dear ...,

        I do own a Maruthi Beleno car with Chasis number MBHEWB22SKC269563 and registration number KL52Q0144 from 19th August 2019. The FASTAG which was received along with the vehicle, with registered mobile number of[protected], is not working. Unfortunately I don't have the referred mobile number and now we are facing problem in changing the mobile number or cancelling the already attached FASTAG.

        Request you to kindly change the registered mobile number to my new number[protected] or to cancel the already attached FASTAG. So that I can either use the existing FASTAG or I can arrange for a new FASTAG.

        Appreciate your fast response in this regard.

        Sincerely

        Abdul Saleem
        [protected]
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          J
          Jaydipt
          from Pune, Maharashtra
          Apr 14, 2021
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          My fastag is Blacklisted by NHAI and it's been deactivated by Airtel payment bank.
          No one is taking step towards resolving it.
          NHAI complaint number: 3563392.
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            T
            Tonys1991
            Apr 14, 2021
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            An amount of Rs. 240 wrongly debited from my fastag on 12.04.2021. Kindly refund the amount.
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              P
              pk173476
              Apr 14, 2021
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              Dear sir mam. As per your notification fastag is cumpulsory for crossing at toll. I have applied for fastag on 16.03.2021 from axis bank online. I had paid the amount for fastag but till now fastag is not delivered to me. I have call many times to axis bank but they are not giving me solution. They are telling do the mail I have mail several times but they are not give me solution They are telling wait for fasttag. And here I am paying double for crossing toll. Tell me is this right. Kindly look the matter and tell me the solution of this problem
              View replies
              Hi, we request you to share the interaction ID for us to check and assist you further in the referred matter. Regret the inconvenience caused. Regards, Team Axis Bank
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                P
                paggu83
                Apr 14, 2021
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                Address: Pithadiya toll plaza

                My car no gj15ch1142 hai aur me valsad gujrat me rahata hu 13.4.2021 ko me mere ghar par hi tha phir bhi mere fast tag se 40 rupis cut ho gaya.Mere mobile pe msg aya pithadiya toll plaza woh toh mere ghar se 500km dur hai aur me waha gaya bhi aur maine dekha bhi nahi hai toh kya fraud karne ka naya tarika hai plz give my money back
                my mobile number.[protected]
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                  A
                  Amit47
                  Apr 14, 2021
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                  It took 12 minutes form me to cross Badauri toll plaza.

                  A half kilometer line of vehicle in every gate

                  What was delay ?
                  What is the purpose of Fast tag if the delay is still there

                  Vehicle no UP78DX0239
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                    V
                    viral023
                    Apr 14, 2021
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                    On[protected] i cross vavadi tall plaja at godhra my fast tag is notworking than i check my fast fag is block automatic than fino companny charge me 115 rs for unblock fast tag. why i pay 115 rs for unblock fast tag its working well anf automatic unblock
                    in attachment you see 115 on[protected] charge at 7.24 a.m than 120 rs for toll at 7.34 a.m toll charge is ok but why 115 rs is cut
                    Apr 14, 2021
                    Updated by viral023                     here screen shot of 115 rs cut for fattag unblock charege

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                    115 rs charge for unblock fasttag which is automatic block by company why i pay 115 rs extra 120toll is ok but why i pay 115 rs
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                      M
                      Manish Raizada
                      Apr 14, 2021
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                      Address: Before Maksi 6km between|en Shajapur and Maksin maksi

                      Yesterday 13.04.21around 7:45 pm at toll plaza Rojwas near Maksi (6km)between Shajapur and maksi.double amount debited by toll for my car instead of rs 60 double rs 120 charged which came to know after some times when msg came.This is wrong by toll booth n done deliberately.kindly investigate, return my excess amount and suitable penalty must be imposed to toll booth so that such type of practices can be stopped
                      Apr 14, 2021
                      Updated by Manish Raizada                       Pl do needful n intimate
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                        J
                        jaydip thacker
                        Apr 13, 2021
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                        Address: Bhachau kutch

                        Dear sir/mem

                        I have Fastag in my car gj12dm 4812
                        Yesterday I ride car in Varahi satalpur toll plaza is say ur account is bloked & 170 slip case penalty charged but my Fastag account is active in all toll plaza plz sir refund my amount

                        I sent slip documents
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                          aNkiTv4u
                          Apr 13, 2021
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                          There is HIGHWAY construction in GOLA GOKARAN NATH NEW BYPASS, so there is a huge amount of dust in nearby area .it is causing health issue and increasing accident prone area as visibility is almost zero some time .I have also called 1033 helpline no but still problem is same .they are not doing water spray on road as in my colony kashinagar there is lot of dust coming this effects health of senior citizen and children .
                          Address : KASHINAGAR COLONY, NEAR TVS AGENCY NEW BY PASS ROAD HIGHWAY GOLA GOKARAN NATH, DISTT LALHIMPUR KHERI UP 262802
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                            Gokulram B
                            Apr 12, 2021
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                            Hi,

                            I didn't cross the Kozhinjiipatti plaza on 7th April. I was in Coimbatore that time and they deducted money from my FasTag. It's really frustrating. I need a proper response for this issue.please see received message for deduction of money.

                            Dear Customer, Your FasTag A/c has been debited for Rs. 60 for transaction by Vehicle TN38CH0805 at Toll Kozhinjiipatti Plaza on[protected]T19:57:02. Balance amount in the A/c is Rs. 106.37 - HDFC Bank Ltd.
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                            Hi,

                            I didn't cross the Kozhinjiipatti plaza on 7th March. I was in vellore that time and they deducted money from my FasTag. It's really frustrating. I need a proper response for this issue.please see received message for deduction of money. In image uploded
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                              R
                              Rai Bahadur
                              from Delhi, Delhi
                              Apr 12, 2021
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                              Sir,
                              on 22.03.2021 I visited to Ramnagar through Meerut to Joya on Bareilly road and returned on 23rd March. Vehicle used DL5cj4477 with Fastag card. When I returned back on 23rd March'2021. In late hours I reached at Brijghat Toll and operator said that scanning of fastag is not receiving amount due to the insufficient balance in paytm/Fastag. double amount was charged in cash.

                              In this connection it is to submit the that sufficient balance was in Fastag linked account/Paytm copy of account is attached for ready reference.
                              It has been known from the reliable sources that it is willful action by the operators and unnecessary double amount being charged.
                              It is requested to kindly look into the matter and additional amount charged by the toll booth may be refunded to my Fastag card.
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                                S
                                Sp nagappan
                                Apr 12, 2021
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                                Address: 5012, nagari road, Allankottaram village, sholavandan, Madurai-6250214 cell no: 9047055966

                                1) plaza name ; chittampatti, trichy byepass road, madurai
                                2) vechele registration no: TN59BT 4676
                                3) Date of incident :[protected]
                                4) Tag Account Number IN Equitas Bank : [protected] and serial number :[protected]
                                5) tag ID : 34161FA82033E8E4022606A0 and tag balance on that date is Rs.1, 035/-

                                on 8-4-21, time 07:06:01, in chittampatty toll plaza, they told no balance in our account and asked to get the ticket by paying cash. my driver also paid it by cash in double charge.

                                by return on the same day 8-4-21 time 20:19:20, our driver was able to use tag due to no balance in my tag, as stated by plaza staff. so again my driver take ticket by paying cash in double charge.

                                the copy of the both tickets is enclosed for your kind reference.
                                kindly go through and do the needful.
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                                  ladp
                                  from Pune, Maharashtra
                                  Apr 12, 2021
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                                  My vehicle number is MH12PZ0085. I travelled thru Khed Shivapur tollgate on NH4 - Pune Satara road on 03/Apr/2021. As per law, vehicles registered in Pune and Pimpri Chinchwad bearing registration numbers MH12 & MH14 are EXPEMPTED at this tollgate from paying toll. However, toll is collected automatically from all the vehicles, fitted with FASTAG which is ill-legal Same happened with me and I had to pay toll of Rs.100. I now request you to refund me this amount of Rs 100 urgently.

                                  Photo of stament is attached.
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                                    Saurav Damor
                                    Apr 12, 2021
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                                    I'm Doctor and doing covid duty as medical officer in PHC, dungri, Zalod, Dahod.I'm new doctor and I live in Zalod and I am actively doing covid duty plus primary health centre's all health mission in all days of week without any holiday and But between my work place and living place there's toll plaza name limdi-zalod toll plaza which charge everyday 75rs and when I go home it charges 40rs so daily I paid 115rs which is unaffordable for me so what should I do?
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                                      Vasudevan Govindan
                                      Apr 11, 2021
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                                      I had submitted a tag surrender request to sbi fastag in January 2020 but aftered repeated mails and escalation to higher up they had cancelled the tag and the refund is not issued to me. Sbi website showing the tag is surrendered in June 2020 but ant not transferred so pms do the needful
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                                      To Vasudevan govindan

                                      What is your status?
                                      Same thing happened to me,
                                      Still dealing with the refund and blacklisted issue.
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