National Highways Authority of India [NHAI] Complaints & Reviews

The Highway Toll booth at Tangi Cuttack on NH 16 where the staff is mis behaving and making the cars and wait for more than 10mins even when fastag is enabled

Today at 1550 hrs or so. I paid toll of Rs 60 at kullu Manali toll gate and was just mov8ng out. A person standing on island extending from toll booth stopped our car just 10 meters from the gate and told us to get the scratch on the car removed.

The person who stopped is a private vendor and selling products of some company. When the officials at toll were asked they feigned and said he is not their employee. It should be understood the island and the road does not permit any vendors as they only hinder movement of traffic. Payment of toll is made for services and thus vendor stopping the cars is thus deficiency in service.

May I solicit your indulgence in sensitising the employees about their duties. The seem to b oblivious of the fact that they are accountable to public.
Hoping for positive and expeditious response

The vehicle has not crossed the toll plaza and repeatedly RFID sends a message on the registered cell that my vehicle has crossed the toll . The bank also shows a transaction.

This is not valid .
I have raised a request on NHAI Toll also on 28 March but still it shows not processed .

Compliant number Hello Sir / Madam,
The compliant Number is 3509149 .
I am attaching the details requested

Dear Sir we are going to jodhpur from jaipur at thikariya toll tax a cabin staff of toll tax Take extra 130 Rupees in cash despite of fastag deduction of Rs 65, massege have received after some time. I urge you sir kindly refund my 130/- Rs. asap.
My vehicle no. is RJ 29 CA 6422.
Thikariya GVK jaipur express way Pvt. Ltd.
Bhoot & operator no. JK02-NARS
TIME : 30/03/2021 & 05:55:12 AM
Ticket no. [protected]

Operator taken double charge Rs 130 inspite of duduction Rs 65 from fasttag. He told us my balance is not showing on that time but after sometime massage has come.
I request you kindly do the needful immediately.
Thanks and Regards,
Mob [protected]

Dear sir
My self Durbha Ravindra Sai..i am owner of my new i20 active (Hyunadai) car with Reg.no RJ20CF 5736..
YOY CAN CHECK IT ONLINE ALSO
..My complaint is that Mr.Vipin jain from Kota, Rajasthan is using my car reg.no and got fasttag of hdfc bank..
He is using this fast tag since 2018, oct..
Recently i bought a new fasttag from chennai hdfc branch with my car no..and due to already car no was in use by others, my card is blocked..
And further more, that vipin jain's car no is RJ20CF..6766..
NOW MY REQUEST IS, EITHER CHANGE HIS CAR NO..OR BLOCK THAT FAST TAG WITH MY CAR NO..AS HE IS USING ILKEGALLY. AND PLZ IMMEDIATELY ACTIVATE MY CARD..

THANK YOU SIR
D RAVINDRA SAI
[protected]@gmail.com
Mob..[protected]

My vehicle registration number KA19MF 4213, then why detucted rs55 while passing sutathksl toll.Rs 55.00 deducted for Toll Charges at Surathkal Toll Plaza (KA19MF4213), txn ID 0356022003270321073732 on 27-Mar-2021 07:37:32 AM. FASTag balance Rs.145.00 -IHMCL

Fastag CA[protected]
BALANCE rs 163
Kumbalam toll plaza
Toll not deducted for reason minimum balance.
Date28.03.2021
Charged double amount

Dear team,

My Vehicle number is BR01FB1718
Wallet ID-[protected]
Customer: Rahul Kumar Pandey

I am facing issues in deduction of toll tax amount while journey toll tax applied double charge in a single crossing.

Request to you, please look into this for resolution and refund my deductible amount.

Prompt response would be appreciated

Regards
Rahul

Comparing to Madurai - Dindigul stretch, Madurai - Tirunelveli is poorly maintained.
1. Due to non availability of plants in the median, the light flooding from the road users of opposite lane hinders the lane driving adjacent to the median and put them at risk at night.
2. The side wall of a culvert between Virudhunagar and Sattur is very close to the road and it has no sign board before it. Only a small dot yellow sticker is provided which is not enough for high speed vehicles at night.

Madam/Dear Sir
This is formal complaint for a incident occurred at Anand Tollplaza at Nation Express -1 (Vadodara Express Way) on 29/03/2021 around 5:30 PM details for which are mentioned below:
While traveling from Vadodara to Anand via National Express way my Vehicle (RJ ** CJ 4**6) while exiting Express Way at Anad Toll Plaza was hit by Pole/ Barricade on Front Windshield Glass which resulted in many scratches on the glass.
I was in the Queue and when my turn came at fast tag device detected and signal present at toll plaza turned green and barrier was lifted after only we moved forward but unfortunately the while crossing the barrier came down instantly on the front windshield of the vehicle which resulted in many serious scratches on the glass.
I would also like to draw your kind attention towards the fact that the Iron Pole used as Barricade was not also covered with thermacol (or some other protection material) which if would have been in place would have minimized damage on the vehicle.
This type of instances can be easily avoided if proper inspection of the toll plaza had taken place in time which was not done due to which common people have to suffer the loss.
After this whole incident behaviors of staff was also not supportive initially they even did not provided complain book but after much argument they gave complain book on which I have also raised the issue (copy of which is also attached herewith)
As per enquiry done with authorized dealer the cost of placing new front windshield of I 20 will be around Rs 5, 500/- only
So looking at the above facts I kindly request you to take necessary action to ensure such actions doesn’t happen again I provide me compensation of Rs 5, 500/- to replace new windshield galss.
Regards
Rajeev Meena
Mob-72******90

Madam/Dear Sir
This is formal complaint for a incident occurred at Anand Tollplaza at Nation Express -1 (Vadodara Express Way) on 29/03/2021 around 5:30 PM details for which are mentioned below:
1. While traveling from Vadodara to Anand via National Express way my Vehicle (RJ 45 CJ 4**6) while exiting Express Way at Anad Toll Plaza was hit by Pole/ Barricade on Front Windshield Glass which resulted in many scratches on the glass.
2. I was in the Queue and when my turn came at fast tag device detected and signal present at toll plaza turned green and barrier was lifted after only we moved forward but unfortunately the while crossing the barrier came down instantly on the front windshield of the vehicle which resulted in many serious scratches on the glass.
3. I would also like to draw your kind attention towards the fact that the Iron Pole used as Barricade was not also covered with thermacol (or some other protection material) which if would have been in place would have minimized damage on the vehicle.
4. This type of instances can be easily avoided if proper inspection of the toll plaza had taken place in time which was not done due to which common people have to suffer the loss.
5. After this whole incident behaviors of staff was also not supportive initially they even did not provided complain book but after much argument they gave complain book on which I have also raised the issue (copy of which is also attached herewith)
6. As per enquiry done with authorized dealer the cost of placing new front windshield of I 20 will be around Rs 5, 500/- only
So looking at the above facts I kindly request you to take necessary action to ensure such actions doesn’t happen again I provide me compensation of Rs 5, 500/- to replace new windshield galss.
Regards
Rajeev Meena
Mob-72******90

Sir, with due respect I would like to inform you that I am a resident of Guwahati, Assam. Few days back (10 th March, 2021 at 6.57 PM) I went to another district (Nalbari) where I need to cross the madanpur toll plaza. Usually that toll plaza charged 55 rupees for one time through offline mode.
But I used fast tag. And I noticed that rupees 105 was deducted from my account for a single time. Which is almost 100% more than the actual price and is not acceptable.

Dear Sir / Madam,
date : 29.03.2021, Vehicle No : KA06 Z3548
i have been passed toll in the morning, but my car is parked in the office but unwantedly my fast tag account has been deducted so kindly request you to refund my amount in to my account.
will be appreciate for fast response,
Thank you in advance.

Sir

I had a car KA 04 MR 5866 met with an accident. Requested you to stop the fastag and refund the unused amount. Fast tag id is 34161FA82026C81C062FA9EO

29/03/21
I own a transport firm and my vehicles travel thru khed shivapur toll plaza quite often. It has been observed that the workers there come up with system issues or technical faults in Fast tag and ask for a cash payment instead. I keep my fast tag account funded whenever vehicles are on road but these people argue saying that your fasttag is blacklisted. even though i shared the screen shot of account balance with them they keep asking drivers for cash payment. on 29th the needed toll was 515 rs and my account also had sufficient balance still they asked for cash payment of 1000 rs that too without receipt. This has happened quite a few times hence i thought of logging a complaint now. the behavior of employees there is very rude. and they keep asking for inappropriate money. I am aware of GR regarding toll that : issues due to any technical fault lies with toll owner/workers but the deny it and start arguing every time. my driver paid Rs500 and the employee did not give receipt also i got amount 515 rs debited message after sometime.
so i had to pay the double amount. Please look into this at earliest.

On date 28/03/2021 I had been deducted Rs 125 twice at Vasad toll booth Gujarat instead of considering 24 hours return charge from my fastag account. My vehicle number is GJ04CJ4410. Kindly look in to matter and refund the excess amount charge from my tag.

Gabhana (between khurja to aligarh) toll plaza collector told me that your fast tag is block and you have to pay double toll. I saw him fast tag balance which was 399, but he told me I don't know you have to pay and called some bouncer type 2-3 person
When I asked from costomer care of my fast tag they told me that your fast tag is activated.

Please do something about them.Their fast tag machine is not working and they maki g fool to every one

Hi,

I would like to bring Paytm still mandates minimum balance for fastag usage. This despite NHAI ruling to remove minimum balance rule as read in timeofindia article - "https://timesofindia.indiatimes.com/business/india-business/nhai-removes-requir...⇄

I faced a issue with paytm fastag. The deactivated my fastag saying the minimum balance of Rs150 was not maintained. The required toll charges was still available in my account only below Rs150. Even after multiple queries I am getting same response from Paytm. Screen shots attached (on 27th & 28th March). Also attached query number.

Request you to take appropriate action and provide relief and resolution.

Your faithfully.
Shailesh Mohite
Mob#[protected]

Single journey toll fees at Paat Sahanipur (Pipili), as per the rates, for small cars is Rs. 80.00 and return journey is Rs. 120.00. On 27th Mar, when I was going from BBS to Puri, my Fastag amount was debited by Rs. 115.00. Then, once again, when I returned, the account was debited by Rs. 55.00.
This is arbitrary and suspicious. Expect NHAI to take immediate action and credit my account with whatever excess amount has been charged. This is fraudulent act and must be stopped immediately.

Hi,

In Andhra Pradesh prakasam district pandula palli toll plaza people doing scam as they asking money manually because of it showing block id. These type scam they targeted only ladies. While going my vehicle scan and amount deducted and returning back after 1 hour they started this scam. My sister driving the vehicle and they said it showing block id pay double amount 80 rs manually. You can see everything in the cc cameras if available. Some people said park vehicle beside for 30 mins to try again. With ladies they behave like that. Please severe action on it.