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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 192

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K
Kelaney
Mar 28, 2021
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Single journey toll fees at Paat Sahanipur (Pipili), as per the rates, for small cars is Rs. 80.00 and return journey is Rs. 120.00. On 27th Mar, when I was going from BBS to Puri, my Fastag amount was debited by Rs. 115.00. Then, once again, when I returned, the account was debited by Rs. 55.00.
This is arbitrary and suspicious. Expect NHAI to take immediate action and credit my account with whatever excess amount has been charged. This is fraudulent act and must be stopped immediately.
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    Dinesh431
    Mar 27, 2021
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    Address: Andhra Pradesh state, prakasam district, pandula palli toll plaza, towards giddalur

    Hi,

    In Andhra Pradesh prakasam district pandula palli toll plaza people doing scam as they asking money manually because of it showing block id. These type scam they targeted only ladies. While going my vehicle scan and amount deducted and returning back after 1 hour they started this scam. My sister driving the vehicle and they said it showing block id pay double amount 80 rs manually. You can see everything in the cc cameras if available. Some people said park vehicle beside for 30 mins to try again. With ladies they behave like that. Please severe action on it.
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      A
      Ajay@ofn
      Mar 27, 2021
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      On 24/03/3021 at lalnagar toll plaza Rs 185 has been deducted for my ecosport car. Pl see attached sms whereas as per website it should be Rs 60.

      AJAY KUMAR SINGH
      My mobile [protected]
      Email [protected]@gmail.com
      +2 photos
      Mar 27, 2021
      Updated by Ajay@ofn       Pl enquire and reply.
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        A
        Ashish Dadwal
        Mar 27, 2021
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        Despite having the required balance amount in my Fast Tag account (Rs.120), I was charged Rs.220, at Nazirakhat Toll Plaza, Assam (NH 37), for a journey today, by Toll Plaza Officials on 27/03/2021 at 03:17:51PM.
        The amount was cahrged to me as the Toll Plaza Sustem was not working properly.
        I request the authorities to kindly take a note of this and refund the extra, undue amount to my account.
        Thank you,
        Yours sincerely,
        Ashish Dadwal [protected]
        +2 photos
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          A
          Ajay88099
          Mar 27, 2021
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          Address: G.T Road Sirhind (bara) distt. F.G.S near animal hospital

          Hamari shops highway pe hai mechanical shops hai jab se hamari shops k age footpath bani hai hamari shops ka rasta shat wali shop ne block kr diya hai hum ne use bhttt war kaha k hame rasta dedo magar vo mn hi nhi raha meri request hai aap se please hamara rasta opne krwa do mane pehle v complaint ki thi ik war to rasta opne karwa diya da tha magar ehno ne fir se block kr diya hume bohat pershani hoti hai shops me ane jane me kam v ni kr pa rahe ache se please aap rasta opne krwa do request hai aap se hath jod k
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            B
            Bose1967
            Mar 27, 2021
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            Of late especially coinciding with the introduction of Fast Tag every Toll Plaza is full of Eunuchs who try to force you to give them money and harass you if you don't.
            This is rampant especially on my road trips from Kolkata to Vizag and Kolkata to Dhanbad
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              T
              Tushar6363
              Mar 26, 2021
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              Address: Sr no. 56 balaji nagar pune 411014

              Am resident of pune since 35 years, we travlled from pune to bhor and in between we have to pass through khed shivapur toll plaza but being from pune Mh12 we are not charged but as i see we are being everytime we pass kindly take this in consideration and pls refund my money
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                V
                varun kumar bhatia
                Mar 26, 2021
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                NH 344 अंबाला से नारायणगढ़ रोड, गाँव मंडौर के पास JAGGI FILLING STATION के सामने काफ़ी खड़े होने के कारण ऐक्सिडेंट जोन बना हुआ है किर्प्या जल्दी मरामत कराए
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                  S
                  satish86
                  Mar 26, 2021
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                  Address: Guntupalli 521241

                  Hi,

                  Along NH 65 from Gollapudi to Ibrahimpatnam (Krishna district, 521241 Andhra Pradesh) central lights not working due to this daily accidents happening on both sides of four line road. Kindly request you to attend this issue on high priority.

                  Best Regards,
                  Satish
                  [protected]
                  [protected]
                  +2 photos
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                    N
                    Naresh2703
                    Mar 26, 2021
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                    Address: AIROLI TOLL BOOTH, Mulund - Airoli Rd, Mulund East, Mumbai, Maharashtra 400081

                    Hello,

                    I hold a car with No. MH03DA0045. Travelled on 2ND March 2021 towards MULUND and Rs.40/- toll was deducted at Airoli toll plaza.
                    As i am holding monthly pass and also passing from non fastag lane, this toll is not applicable to me.

                    This is completely unnecessary transaction and need recovery for this amount

                    Regards,
                    Naresh Soni
                    +2 photos
                    Mar 26, 2021
                    Updated by Naresh2703                     also i take march month tolll pass receipt

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                      V
                      Vivek.j143
                      Mar 26, 2021
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                      Address: Bhondsi gurgaon haryana 122102

                      Hello team, this is Vivek and my medical shop in basement at bhondsi haryana almost 5 days completed there is some problem I m facing a mountain of clay held in front of my shop for 5 days and I have talked to the engineer and contractor but no one listening this will impact my business and its a 5 minutes work but no one take responsibility... And I haven't seen engineer at site most of time no one take care of how the helper working.. Please do the needful until unless I will go to the higher authority...
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                        G
                        Gajen Purohit
                        Mar 25, 2021
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                        Address: Suray

                        Sir BHATIA TOLL plaza are missbehaving with customer. and they are preferring selling Private companies Fastag.
                        And when we ask for NHAI fastag they always say not available even 1 month waiting after I didn't get fastag.
                        Please make some strong steps on it...
                        Public are very frusted.
                        Mar 25, 2021
                        Updated by Gajen Purohit                         Sir BHATIA TOLL PLAZA is making fraud with us
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                          V
                          vikrant somvanshi
                          Mar 25, 2021
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                          Address: Pimpri Chinchwad

                          Hello,

                          I hold a car with no MH14EC6653 . Travelled on 23rd March 2021 towards Pune and toll was deducted at Khed Shipur toll plaza.
                          As MH12 and MH14 passing vehicles are local one, this toll is not applicable to us.
                          This is completely fraud transaction and need recovery for this amount

                          Regards,
                          Vikrant Somvanshi
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                            R
                            Ruby S. Malhotra
                            Mar 25, 2021
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                            I was travelling from Khurai to Barman on NH 44 today by White Ciaz MP09CW9072. I crossed Sagar bypass and came across the first Bhamori Toll at Approx 11.45 am. The number plate reader was not working. The girls and the staff were very irresponsible and arrogant. The Manager also was not ready to listen and was arrogant and not replying properly. Thereafter the boom barrier was not working. Even The truck in front o[censored]s was held in same way. We were made to wait for 15 minutes. As per rules, a vehicle if delayed for more than 10 minutes, should not pay Toll. Hence make arrangements to refund our toll tax immediately.
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                              S
                              sonu210399
                              Mar 25, 2021
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                              Address: HYDERABAD

                              As said above i didn't received my FASTag sticker till today from date 6/3/2021. And more my vehicle No TS 09 EA 6646, was charged four times dated 7/3/2021, 20/3/2021, 21/3/2021, 23/3/2021, with out my knowledge.
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                                S
                                Shitesh Singh
                                Mar 24, 2021
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                                On 23 march the ranchi highway charged me double even when my paytm fastag is full with money wallet. Please tell me why should I pay double when fastag is not working.
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                                  H
                                  Hareeshv
                                  Mar 24, 2021
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                                  Address: Near Indian oil petrol bunk sivanandhi center rayachoti

                                  Kadapa chittoor high way three was a problem
                                  Fore light was not in work since last 5 monts no body will replace that light plz resolve the problem as early as possible
                                  Tks and regards
                                  Hareesh
                                  [protected]
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                                    Champ905
                                    Mar 24, 2021
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                                    I have a complaint regarding illegal toll tax collection between Hazaribagh and Barhi road in Jharkhand.Earlier there were no toll .But suddenly today 24th March 2021 they started collecting toll tax and giving a false receipt.
                                    Pls file a complaint against these bodies who are collecting toll tax illegally
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                                      K
                                      Kaka11
                                      Mar 24, 2021
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                                      Address: Solan bye pass 173212

                                      On 18 of March a physical copies were submitted to NHAI Shimla office for retaining wall on ongoing forlane National Highway construction to surpass a way for construction on property aside NH.

                                      A contact number was shared for inquiry and few days later we try to contact the number [protected] and person over call started arguments "that why u r calling", "we don't know what is NHAI"...I try all online number after that but there was no response, I called atlast on a website contact for GM for Shimla region and again same person with no proper response and disconnected the call...such things reminds only one things it's better to be privatisation because Govt organization have such behaviour or free attitude
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                                        A
                                        Antriksh Forest
                                        from Muzaffarnagar, Uttar Pradesh
                                        Mar 23, 2021
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                                        Dear sir I would like to inform you that on 15th of march 2021 i (Login Id[protected] entered the Eastern Peripheral Expressway through toll plaza at Mavikalan at 11.35 am where i was charged Rs.25.00 Transaction Id 881615864812501737789P and on my exit at Duhai at 11.59 i was again charged Rs.50.00 Transaction Id 881615865356808167179P. for the same journey. So i request you to please look into this matter and revert the wrongly charged amount to the source from where it war deducted, and also provide the reason/explaination behind such lapse in service.
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                                        Rajveer Singh [protected]
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                                        Rajveer Singh Vehicle number HR 51 AS 0707 Mobile Number [protected]
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