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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 194

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K
kasana mukesh
Mar 22, 2021
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"You Paid Rs.65 at Sikandra Toll Plaza of RJ29CA6592 on 21/03/21 18:56:14. Avl Bal Rs.320.00 Txn ID: FT[protected]"
I have received this message from airtel fasag, but I have not crossed the sikandra toll plaza. I have just went to Khuntla ka Bas village from Sikandra side. It can be ascertained through cctv.
Hence, the authorities must revert back my money and the concerned culprit must be dealt accordingly.
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    S
    Subusee
    Mar 22, 2021
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    Refer below SMS. FastTag charged twice.

    Toll charge (TN14V1053) for Rs 40.00 debited on Mar 22. Reader time is 20/Mar/21 04:55:54 PM(Bhadarabad TOLL PLAZA).

    Toll charge (TN14V1053) for Rs 75.00 debited on Mar 22. Reader time is 20/Mar/21 04:40:32 PM(Bhadarabad TOLL PLAZA).
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      cheru1234
      Mar 21, 2021
      Jul 20, 2023
      This thread was updated on Jul 20, 2023
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      Today dt 21/03/21 I crossed Sivaya toll plaza Meerut at 8:17 AM and amount of rs 85 debited from my fast tagg. I was returned same dt 21/03/21 and crossed Sivaya toll plaza at 16:55 and amount of rs 85 again debited instead of rs 45 which un acceptable. Pls returned difference of amount in my fast tagg account to resolve the issue.
      My vehicle number is UP15DH 3870 .
      +1 photos
      Shivaya toll plaza per Aaj Mera Dhol jyada kat liya hai aane ki bhi 110 Kate hain aur jaane ke 110 Kate Hain jabki aane aur jaane ke totally 180 rupaye katate bus
      Aaj meri gadi up 15 DY 8996 ka shivaya toll plaza per extra toll kat liya hai
      Donon sideon se 110 rupaye Kate Hain Jo ki galat hai
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        K
        kkiranmehta
        Mar 21, 2021
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        Address: 384, ground floor , Vaishali sector 4, ghaziabad

        I crossed chhajarsi toll plaza at NH 9 today at 2:10:02 pm . Car number UP14 CU 1200. They deducted rs 125 from my fast tag and also took 250 from me in cash . They make fool. They girl standing in line number 18 was making fool. I am attaching the receipt I received upon making noise and also attaching the fast tag receipt.
        +2 photos
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          S
          sohrabsaran
          Mar 21, 2021
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          Travel from Pune to Mumbai on 21-March-21. Vehicle no. MH14 GA 7922. Toll has been deducted from fastag and later collected in cash as well.
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            B
            Balanilaa
            Mar 21, 2021
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            I have passed toll from Madukkarai to Neelambur L&T bye pass road, Vehicle Number TN10BB3706, Tag ID 40484785 from
            12.48PM to 01.21PM. The actual toll is for full Rs.45/- only. But the amount deducted as double ie Rs.90/-
            Transaction receipts are
            20210320111212800110168
            [protected]
            Plaza Name
            Madukkarai
            Amount Paid
            INR 17.0
            Wallet Transaction ID Plaza Name
            Pollachi Cochin Toll Plaza
            Amount Paid
            INR 0.0
            20210320111212800110168
            [protected]
            Plaza Name
            Trichy Cochin
            Amount Paid
            INR 45.0
            20210320111212800110168
            [protected]
            Plaza Name
            Trichy Salem
            Amount Paid
            INR 28.0
            Wallet Transaction ID Plaza Name
            Neelambur
            Amount Paid
            INR 0.0
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              J
              Jsyaraman
              Mar 21, 2021
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              Address: 180/5,sethupathy nagar,north street, Kattoorani

              You Paid Rs.70 at Bogalur of TN65AH0007 on 19/03/21 23:40:14. Avl Bal Rs.1187.20 Txn ID: FT[protected].

              My vehicle park in my house .
              They charge money in bogalur toll gate ramnad district.

              Please find out who is the corrupted person.
              +1 photos
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                S
                sappala
                Mar 21, 2021
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                Address: SAPPALA NARSAIAH DILAWARPUR 9492969795

                SBI FASTag Acc ending with B4BA0 VRN: MBHEWB22SKJ356483 debited Rs.120 Toll Charges at Gamjal on 17-Mar-2021 06:43 AM Bal Rs.771

                SBI FASTag Acc ending with B4BA0 VRN: MBHEWB22SKJ3 debited Rs.50 Toll Charges at Gamjal on 17-Mar-2021 06:43:54 AM Bal Rs.941
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                  Priya Ranjan Pintu
                  Mar 21, 2021
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                  Address: Chapra Dist Saran

                  My vehicle Kia Sonet Number BR01FB6029 was passed through toll plaza named Sonho Toll Plaza, Muzaffarpur to Chapra. While passing on 20/03/2021 at 22:11 PM the plaza member collected Rs 70 (35+35) in cash with fine vide Ticket Number [protected], however Rs 35 has been deducted from my PAYTM Fastag vide Toll Txn ld 731616259295269820350P. Although paying toll charge through My fastag the toll staff collected toll charge in cash along with Non-Fastag Penalty.

                  I kindly request you to refund the penalty amount which I have paid in the toll plaza counter in cash of rupees 70.
                  +2 photos
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                    K
                    kmtripathi
                    Mar 21, 2021
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                    Toll was deducted at Okhamadi toll plaza(In Gujarat) for Rs.60 whereas as per Gujarat government notification toll is free in Gujarat for private cars. My car No is GJ10DA3402 and trip number is[protected]. Kindly refund the amount.
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                      S
                      Shamantha H Rao
                      Mar 20, 2021
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                      Address: Surathkal

                      In hejamadi there is a tollgate but in surathkal how can u make tool gate because it's distance is very less nearly 10 km how com that can be made and hejamadi toll the works are vey angry and they are not clearing problem but they create more problems verst tollgate in Mangalore the toll works are hitting the people with out any reason so remove the surathkal toolgate and keep correct people who is cam and helping nature people in hejamadi toolgate
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                        R
                        Rishab Jain0
                        Mar 20, 2021
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                        While traveling on NH 3 (440.00 to 539.500)
                        at toll plaza Ghoti toll plaza (AT 455.485) the receipt given to me by operator abhiman was not valid as he didn't mention my car number, instead he entered "0000". The receipt of the same is uploaded below. Due to this I had to pay another toll of ₹110 at the end of expressway the receipt of which is uploaded below. So kindly arrange a refund of ₹110 to me
                        +2 photos
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                          pavanganesh gajula
                          Mar 20, 2021
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                          Respected sir my NHAI fastag was blacklisted and I gave complaint to remove from blacklist on December 2020 complaint No:"2764476".Till now they didn't remove from blacklist.And I paying additional charges at toll plazas..so please solve my problem as soon as possible thank you sir
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                            S
                            Shrikrishna Dubey
                            from Bharuch, Gujarat
                            Mar 20, 2021
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                            Address: Methawara toll plaza

                            I have fast tag in my car, but balance is negetive in my fast tag account, toll plaza collect double toll tax to me, please refund my money.
                            +1 photos
                            Mar 20, 2021
                            Updated by Shrikrishna Dubey
                            I have fast tag in my car, but balance is negetive in my fast tag account, toll plaza collect double toll tax to me, please refund my money.

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                              Hilal shah
                              Mar 20, 2021
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                              Sir/man please check fottage at 4pm to 4:20 pm on 19/03/2021The toll post was closed at 4pm reasoning failure of system, we waited long then after clearence the staff started removing stones & iron bars kept there which resulted in damage of my car because he was removing with feet & not utilising his hands.
                              On raising issue with staff member hilal ahmad he threatened & misbehaved and then going to managers the non local manager did the same & the head manager javed ahmad said go & make the complaint where ever you wish.
                              What I expect
                              1) the fast tags are in place, systems should work properly so that common man do not suffer
                              2) the toll post should use plastic barricades insted of stones& iron bars.
                              3) the staff behavior should be improved because they r workin like gang protecting each other insted of providing solution
                              Because one feels it not a toll post it works like an extortion place
                              Being a law abiding citizen I expect that I should feel safe in my country.
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                                SuhasSant
                                Mar 20, 2021
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                                I am driving my car having no MH 12 KJ 2389, its a pune registration and inspite of this toll charges of Rs. 95/- are recovered vide Ref - [protected] on 20-Mar-2021.

                                Modila aani Gadkari la paise kadhay chi bhuk lagali aahe ka. toll plaza is a budhwar peth. bloody. Refund my money. Last time also amount debited and not refunded.
                                I expect refund today, otherwise i will give you both ghanerdya shivya.
                                Matherchyot INDIA
                                Middle class che paise ghen modi srimant honar aahe ka.
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                                  R Deshwal
                                  Mar 20, 2021
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                                  Address: GALI NO. 9 VIKASH NAGAR SARASWATI SCHOOL MURTHAL ROAD SONIPAT

                                  Hi, sir i m dalip kumar my vechile no. Is hr 10u 6168 and my registerd no. Is [protected]. I buy online purchase new fastag card with amazon and its not activate. My complain no. Is 3445790 its not resolved. Plesase refund my amount in account soon.
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                                    nviji88
                                    Mar 20, 2021
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                                    My vehicle Maruthi Swift Desire TN60AH0218 was passed through toll plaza named Valavanthankottai Plazaa Trichy Thanjavur Expressway Ltd. While passing on 20/03/2021 at 7:52 AM the plaza member told that my fastag is not having sufficient fund and asked us to pay the amount in cash along with Non-Fastag Penalty. The generated ticket number for the same is K4881997Z and charged rupees 130.

                                    But within several minutes I have received a debited message from my fastag account. I kindly request you to refund the penalty amount which I have paid in the toll plaza counter in cash of rupees 130.
                                    +1 photos
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                                      Makwana jay
                                      Mar 20, 2021
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                                      Dear sir

                                      My car GJ-38-T-2954 is at home from last three days.
                                      Yesterday (19/3/2021) late night I got massage from three toll plaza within half hour total 230/- rupees debited from my fastag. Details as below.

                                      1. Pithai toll plaza 100/- rupees 11:20:28PM
                                      Txn ID:- FT[protected]

                                      2. Bhatwada toll plaza 70/- rupees 11:27:31PM
                                      Txn ID:- FT[protected]

                                      3. Vavdi toll plaza 55/- rupees 11:38:55PM
                                      Txn ID:- FT[protected]

                                      For farther reference photographs are in attachment
                                      Kindly refund me as soon as possible.
                                      +2 photos
                                      Jun 11, 2021
                                      Updated by Makwana jay
                                      Please reply to my complaint
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                                        Yatee
                                        Mar 20, 2021
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                                        Yesterday night i crossed Mathani toll at bhandara road for which toll tax was debited for amount Rs 55 at 21:23 pm.
                                        I am still at bhandara and have not yet returned back however the return toll tax of Rs 25 has been debited from my fast tag at 23:15 pm.How can they debit return amount when i have not crossed the toll plaza.
                                        This is a fraud done by the toll on plaza contractor..immediate action needs to taken

                                        Ravi Tiwari
                                        [protected]
                                        +1 photos
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