National Highways Authority of India [NHAI] Complaints & Reviews

Hello Sir,

Today i was travelling from Pune to hyderabad via sholapur. I faced lot of trouble due to HDFC fastag. It was showing blacklisted at 3 tolls, where i had to pay double the fee, even when i had enough balance in my account. At other tolls, it worked perfectly. When i called their customer care, i got an answer that some mapping is incorrectly done at their end. I was very shocked at this as i had to pay almost 200...

I was travelling from pune on 13th march 2021 vehicle number mh12 rt8743 and my toll was deducted from fastag eventhough vehicle is pune registered and the toll is supposed to be free. So while returning i emptied my wallet still toll got deducted and now the wallet balance is shwon in negative. What more is my fast tag is blocked now...

I have travel today afternoon at 4 pm from anand to ahmedabad and i pass toll both .i have receive msg below.
Paid Rs. 85.0 FASTag toll fare for vehicle reg. no GJ01KW8473 at Kheda on on 14 Mar 2021, 04:45 PM. Toll txn Id: [protected].
Kindly see from anand to ahmedabad toll tax is just 35 mostly.
Kindly see my complain and return my money back.....

Yesterday's night at 22:51:39pm on 13th, march2021at Toll plaza kharik in bhagalpur district of Bihar, staffs of toll plaza took excess money of RS 1200/-stating the reason that charge has been increased, by whose order or notification had not been stated.This is a type of white loot by contractor of tolls, pl have any action on this issue...

It is reference to my journey from malera Toll Plaza. NHAI charged high rate during cross this Toll. Justify the amount 95 INR at this toll for LMV...

My car bearing no BR06N7875 standing at my Muzaffarpur residence.but I have received massage Paid Rs. 50.0 FASTag toll fare for vehicle reg. no BR06N7875 at Saidpur Patedha on on 14 Mar 2021, 10:51 AM. Toll txn Id: 731615699563050206440P. Updated Paytm Bal: Paytm Wallet- Rs 98

Please check with CCTV footage of Toll Plaza between10.50 A M to 11 AM
And reversed my amount....

In my car fas tag already available and balance also 137/- rs.when I have done single entry in gadoi toll plaza 65/- rs debited from my account but when I have have returned from gadoi toll booth they have charged double amount when I have available balance 72/- rs and toll charge only 35/- rs return fee then how they will charge double when balance availble????...

The roads need maintenance. They are dug up and have left patches and it's been in the same condition since the last 1 year.
The journey gets very tiring and causes immense tiredness and takes more than calculated time to reach the given destination
Please fix these roads asap...

It usually takes more than 10 minutes to cross this toll plaza instead of fastag because of poor sacaning and poor management...

I was charged for Rs.185 at Lalanagar Toll Plaza o[censored]P70H4570 on 13/03/21 17:02:45. Avl Bal Rs.70.00 Txn ID: FT[protected] where the charge is for Rs.95 for single journey....

Your toll collecter say that my fastag is blacklisted without checking and they want cash toll charges . But when i told him that my toll is working properly then start misbheaving .

Palwal haryana srinagar INR 105 toll debited from Tag 3XXX44E0 for vehicle no. DL4CAZ1981 AT Srinagar Toll Plaza on 13/03/21 23:37. Avbl Bal INR 860.14...

As on today 13.03.2021around 07:35 pm amount of RS 160 charged as penalty in cash at toll plaza with trip no[protected] and amount of RS 80 also debited from my fast tag balance...kindly look into the issue and reverse the amount as early as possible.

Vehicle no CG04 NJ 1872 Colour red Kwid

Debited message is also attached for your reference

Dear Customer, ICICI Bank FASTag linked vehicle no. MEEBBA008LA741777...

Respected sir/ma'am,

I am writing to raise a complaint about deduction of money at exempted toll- Khed Shivapur. Any MH12 car is exempted from toll charges at this site. Covering the tag doesn't work (the screen shows not paid) and still everytime money is deduced. My car - WagonR JU3516 has been charged around 3-4 times now at this toll.

Please consider my complaint and do the needful.
Thank you....

Many more times i tried to recharge SBI fastag through internet banking and debit card but i received only error message...

Through Fastag, I was taxed Rs80/ as toll fee in Hattikeri Toll Plaza on NH 66 when my car passed through the gate although I was a local and, the locals are exempt from paying toll fee as per the understanding with the Toll collection Agency. The Toll Plaza personal informed that I should have passed through the specific gate meant for locals to avail the exemption. To my further enquiry, they said that they have removed all instruction...

It is kindly informed that cash charges are paid by me due to bad behaviour of toll plaza boys they showed that their machine shows low balance but fast tag was recharged by 500 and they charged double toll by me....

I travelled from BANGALORE to TIRUPATHI by my own car
vehicle no KA05MB7701 on 4th march 2021 .My FASTAG wallet ID NO
is[protected] and cust id is[protected]..While returning on the same day atMULUBAGAL TOLL LHHL ticket no1698794 at 20-00hrs the toll people have collected a penalty of Rs 70=00 over and above normal toll of Rs 70=00.And at TOLLplaza HOSKOTE the collected is Rs40=00 .Totally a penalty of Rs90=00 has been...

Complain no.2709167
date: 1 dec 2020

my fastag has been blacklisted.its more than 4 month still my card is not activated...

Employee of BARA TOLL PLAZA are not doing local autorenewal. We have to go every month for recharge and said them for do it again. Please resolve issue.
Vehicle No- UP77L7300
GYAN CHANDRA...

Due to poor quality of service, I have closed/surrendered SBI Fastag and submitted all the required documents for the purpose of refund.

More than two weeks over still haven't received my amount from SBI.

please find attachment, email sent to helpline of SBI for information.

There is no proper response from the helpline, kindly look into this.

with kind regards
nagaraj pnbr...