National Highways Authority of India [NHAI] Complaints & Reviews

It is reference to my journey from malera Toll Plaza. NHAI charged high rate during cross this Toll. Justify the amount 95 INR at this toll for LMV

My car bearing no BR06N7875 standing at my Muzaffarpur residence.but I have received massage Paid Rs. 50.0 FASTag toll fare for vehicle reg. no BR06N7875 at Saidpur Patedha on on 14 Mar 2021, 10:51 AM. Toll txn Id: 731615699563050206440P. Updated Paytm Bal: Paytm Wallet- Rs 98

Please check with CCTV footage of Toll Plaza between10.50 A M to 11 AM
And reversed my amount.

In my car fas tag already available and balance also 137/- rs.when I have done single entry in gadoi toll plaza 65/- rs debited from my account but when I have have returned from gadoi toll booth they have charged double amount when I have available balance 72/- rs and toll charge only 35/- rs return fee then how they will charge double when balance availble????

The roads need maintenance. They are dug up and have left patches and it's been in the same condition since the last 1 year.
The journey gets very tiring and causes immense tiredness and takes more than calculated time to reach the given destination
Please fix these roads asap

It usually takes more than 10 minutes to cross this toll plaza instead of fastag because of poor sacaning and poor management

I was charged for Rs.185 at Lalanagar Toll Plaza o[censored]P70H4570 on 13/03/21 17:02:45. Avl Bal Rs.70.00 Txn ID: FT[protected] where the charge is for Rs.95 for single journey....

Your toll collecter say that my fastag is blacklisted without checking and they want cash toll charges . But when i told him that my toll is working properly then start misbheaving .

Palwal haryana srinagar INR 105 toll debited from Tag 3XXX44E0 for vehicle no. DL4CAZ1981 AT Srinagar Toll Plaza on 13/03/21 23:37. Avbl Bal INR 860.14

As on today 13.03.2021around 07:35 pm amount of RS 160 charged as penalty in cash at toll plaza with trip no[protected] and amount of RS 80 also debited from my fast tag balance...kindly look into the issue and reverse the amount as early as possible.

Vehicle no CG04 NJ 1872 Colour red Kwid

Debited message is also attached for your reference

Dear Customer, ICICI Bank FASTag linked vehicle no. MEEBBA008LA741777 has been debited with Rs 80.00 on[protected]:34:35 for toll charges with trip number[protected] at Bhojpuri Toll Plaza Plaza on[protected]:27:43. Avl. bal. is Rs 130.00. Call [protected] in case of dispute.

Respected sir/ma'am,

I am writing to raise a complaint about deduction of money at exempted toll- Khed Shivapur. Any MH12 car is exempted from toll charges at this site. Covering the tag doesn't work (the screen shows not paid) and still everytime money is deduced. My car - WagonR JU3516 has been charged around 3-4 times now at this toll.

Please consider my complaint and do the needful.
Thank you.

Many more times i tried to recharge SBI fastag through internet banking and debit card but i received only error message

Through Fastag, I was taxed Rs80/ as toll fee in Hattikeri Toll Plaza on NH 66 when my car passed through the gate although I was a local and, the locals are exempt from paying toll fee as per the understanding with the Toll collection Agency. The Toll Plaza personal informed that I should have passed through the specific gate meant for locals to avail the exemption. To my further enquiry, they said that they have removed all instruction boards and helpers (to guide the travellers) in this connection on NHAI advice. If that is the case, I insisted that you should have altered the computer programme in such a way that the local vehicles are recognized in the gate and Toll-waived. They said that it's not in their hand.

I also perceive that the toll (Rs80/ one way)for a small vehicle like a car is hefty and harsh penalty.

I therefore request you to consider my request and reimburse the toll collected wrongly. I request you to put either a board instructing to use seperate/specific gate for locals or, put someone as guide. In case you are not erecting any sign board, in the light of government insisting compulsory use of Fastag by all, it becomes necessary on your part to correct/alter program in your Toll collection computers suitably.

Kindly do the needful. Expecting an early favourable reply, I remain.

With regards,

D Ramappa

It is kindly informed that cash charges are paid by me due to bad behaviour of toll plaza boys they showed that their machine shows low balance but fast tag was recharged by 500 and they charged double toll by me.

I travelled from BANGALORE to TIRUPATHI by my own car
vehicle no KA05MB7701 on 4th march 2021 .My FASTAG wallet ID NO
is[protected] and cust id is[protected]..While returning on the same day atMULUBAGAL TOLL LHHL ticket no1698794 at 20-00hrs the toll people have collected a penalty of Rs 70=00 over and above normal toll of Rs 70=00.And at TOLLplaza HOSKOTE the collected is Rs40=00 .Totally a penalty of Rs90=00 has been collected from me.The reason stated by the TOLL people is there is no balance in my toll act. Why should i pay penalty when i am agenuine FASTAG HOLDER. The TOLL PEOPLE could have given me a reasonable advise as Iam a SENIOR CITIZEN Please look in to the matter and try to PAY BACK the penalty amt.
C JAGANNATHARAO

Complain no.2709167
date: 1 dec 2020

my fastag has been blacklisted.its more than 4 month still my card is not activated

Employee of BARA TOLL PLAZA are not doing local autorenewal. We have to go every month for recharge and said them for do it again. Please resolve issue.
Vehicle No- UP77L7300
GYAN CHANDRA

Due to poor quality of service, I have closed/surrendered SBI Fastag and submitted all the required documents for the purpose of refund.

More than two weeks over still haven't received my amount from SBI.

please find attachment, email sent to helpline of SBI for information.

There is no proper response from the helpline, kindly look into this.

with kind regards
nagaraj pn
[protected]
nagaraj.[protected]@gmail.com

I have staying in Perungudi, Chennai. My vechicle number is TN07CT5703. I have valid local pass to cross the Perungudi toll gate. But I see since I have enough money in my fast tag, i have been deducted Rs.30 though I swipe the Local pass in the toll gate on[protected].

Details :
Transaction ID:[protected]-0000000000010714784903

Vehicle number : TN07CT5703
Transaction At : Toll Transaction-Perungudi-11-Mar-2021 08:56:02 PM
Amount charged : Rs.30
Revert this money back.

How to disable Fasttag temporarily to avoid such issues.

Dear Team,

During the way from Morena To gwalior cross Chaunda Toll tax .
Toll tax staff told me your fast tag is black listed .. then they charges double amount of Rs 140/-
After the cash charge amount of Rs. 70 from fast tag also .
It is very high to me .. Request you to pls resolve the query .
Contact no . [protected]
Mail id - saurab.[protected]@yahoo.in

Good evening sir
Toll plaza at DAVULURU, KRISHNA DIST.ANDHRAPRADESH is charging excess amounts .
Case1.I have crossed the toll plaza of DAVULURU, KRISHNA DISTRICT, ANDHRAPRADESH ON 06.03.2021 and on 12.03.2021.On both dates toll amounts of Rs.200.00 respectively was charged via my FASTAG instead of Rs.145 .MYvehicle No.AP16CV5188.Please look into it and reverse my excess debited amount .

Regards
S V S SATYA...

Toll Collection Executive Charged Toll In Cash After It's Been Deducted From Fastag at Khed Shivapur Toll Plaza Pune Kindly Check Time And Date With Fastag Deduction