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National Highways Authority of India [NHAI] Complaints & Reviews

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Last updated Apr 2, 2024
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G 5&6, Sector-10, Dwarka
New Delhi
New Delhi District
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110 075

National Highways Authority of India [NHAI] reviews & complaints page 198

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On Feb 28 while travelling towards cochin, @ the L&T Trichy Cochin toll I was charged full amount of 45 and I received this message "Your FasTag A/c has been debited for Rs. 45 for transaction by Vehicle KL46E4959 at Toll Trichy Cochin on[protected]T21:58:01"

However later when I passed through other 2 tolls of the same toll road I should not have been charged since the full amount was already collected earlier. Still I received...
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South Bengal State Transport Corporation
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Non receipt of cash back since march 2020

Address:SBSTC, Dr. B.C Roy Avenue

It is unfortunate to convey thatThe South Bengal State Transport Corporation is not receiving the cash back on fastag transactions since March 2020 to February 2021 although as per rule cash back to be given within one month of transaction. SBSTC is a valued customer of NHAI and so far paid almost 9 crore of toll during 2020-21.The matter has been communicated to SBI number of occasions but went in vein and they replied that cash back not...
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N
nayagaka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Not travelled and money deducted at toll

On March 8th and 9th 2021, a sum of ₹ 95 each was deducted at Nanguneri toll plaza in Tirunelveli district, Tamilnadu. But my vehicle never crossed the toll on the above dates. Below attached is the transaction reference. Kindly check and do the needful...
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Travelled from Agra to kannauj and back on same day

1) Paid Rs 375 from Agra to kannauj,
2) Paid Rs225 from Kannauj to Agra.

Both deduction detail received via Sms from Fastag Airtel are as below ;

1) " Paid Rs.375 at ALEP Main Plaza 21 of DL9CAL6585 on 08/03/21 10:41:48. Avl Bal Rs.2549.49 Txn ID: FT[protected] "

And on return direction pay.ent detail is as below; br...
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B
bpsanil
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Excess debit of toll fee

My vehicle is Wagon R and I was charged with Rs 95 from by Fast tag balance while coming towards Pune as per details given below. Request to refund the excess debited amount

Khed-Shivapur Toll plaza on 06/03/2021 at 14:50 Transaction No. [protected]-062002...
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I am a resident of nagpur. On 07.03.2021 I went to jamswali by my own car. At kelwad toll plaza I was charged RS.70 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action....
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Address:No 1295, 4th Main, 6th Cross, Chandra Layout, Bengaluru 560040

I have an axis fastag which has been linked with my vehicle number KA 04 MJ 6006

On 6th March 2021, I was travelling from Bengaluru to Davangere.

All the toll plaza from Bengaluru worked and were able to deduct the money, but at toll plaza Hebbalu @KM237.650 Section Doddasiddanhally - Hadadi toll plaza failed to detect the fastag and deduct the amount, even though I had sufficient amount in my fastag account.br...
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N
Npcnitc
from Kollam, Kerala
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Pathetic condition of NH 85

Address:[email protected]

Invite your urgent attention to the pathetic condition of NH 85 between Muvattupuzha and Thiruvankulam...

Bad tarring, total neglect of routine maintenance, apathy to passenger convenience...

Better remove the tag of National highway otherwise...road with very high vehicle density and minimum width...

Just look at the approach road after the Choondy bridge...how badly it has been done...does such...
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Address:No 1295, 4th Main, 6th Cross, Chandra Layout, Bengaluru 560040

Hi,
It's Ullas here. I have an axis fastag which has been linked with my vehicle number KA 04 MJ 6006

On 6th March 2021, I was travelling from Bengaluru to Davangere.

All the toll plaza from Bengaluru worked and were able to deduct the money, but at toll plaza Hebbalu @KM237.650 Section Doddasiddanhally - Hadadi my fastag failed to deduct the amount even though I had sufficient amount in my fastag...
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Sandeep_G
from Hyderabad, Telangana
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Wrong deduction and no update after more than a month

I travelled through Raikal toll plaza and normal amount was deducted on the same day of 31-Jan. But later on 2-Feb, I was wrongly deducted a charge of 305/- at Raikal Toll plaza, and I raised a complaint on ICICI fastag website on 3-Feb. I have been following with ICICI and NHAI customer care from more than a month and even now no update. This is the second time it is happening and no update. Below are the complaint details.
Please...
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Address:Exceed Consultants Flat No. 206,No. 145 and 146 ,6-3-456/C, 2ND FLOOR,, MGR Estates, Dwarakapuri Colony,, Punjagutta , Hyderabad, Telangana, India - 5

. I have applied for fastag through exceed consultants by paying Rs 2000. on 26.02.21(Receipt attached)
2. I received the intimation from equitas bank that my fast tag is registered and my account no is [protected]
Having paid Rs. 2000, when the expenses is only Rs300, my fastag balance has to be Rs1700 but it is only Rs100.
3. I received confirmation mail from exceed consultants that my payment for fastag is received...
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My fastag amount shows negative now, and last 5-6 months it's never get deducted at khed-shivapur Toll Plaza because of exeexempted of MH12, MH14 vehicles.

Now suddenly why the amount got deducted while passing the toll plaza where as while returning back there is no deduction.

This is completely loot under name of fastag ....
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V
Vijaya2166
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Vehicle not entered toll

Address:Marakkanam

My vehicle no tn 66 w 9094 vechcile is not entered toll anumandhai but amount 56 debited...
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D
deepdake
from Kolhapur, Maharashtra
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FASTAG deduction at Shindewadi Toll Plaza near Katraj Pune

Address:Kothrud, Pune

Respected Sir,

My car of MH12 i.e. registered in Pune.

Once I have fitted FAST-TAG it is deducting every time Rs 95 toll.
Where as we know that for MH12 the toll at Shindewadi Toll plaza is not charged .

But still FASTTAG gets scanned and 95 get deducted everytime.
How we can get the refund back?

Thanks,
Deepak Dake...
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Address:House no.42 , village-dhandiya,podt chandwad teh.-begumganj District-Raisen, House no.42 , village-dhandiya,podt chandwad teh.-begumganj District-Rais

Fast tag hamesha block list batata hai work hi nahi karta balance hai tab bhi black list batata hai ab to double charge lag raha kitni baar complaint kar di koi sunta hi nahibhai pareshan karke rakh diya hai black list ki bajah se dusra bhi nahi ban raha hai car no mp04 cn 8657 mo [protected] Mohit sahu...
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M
Malini Pavi
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I am complaining about fastag

Address:Madhavaram

I am from Chennai.Today I was crossed madhavaram toll plaza .fastag was not clicked hence the person from the booth came and said that was not low balance.but my husband showed that it was valid 1000 rs in fastag account but that person not agree with us and asked us to pay 120 rs .my husband said we can't pay that already we have money in fastag account .he said problem is there side . Many persons came and shouted us and put baregate.they...
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Address:Building Number71A, flat no.31, Raman Rathi CHS, Vrindavan, Thane west (400601) Maharashtra

I went to Mahabaleshwar via Pune express on 16th Feb2021 & returned on 19th Feb2021 through same rout.
I hold ICICI fastag Serial No. : [protected] and had Rs:1100 balance on my tag on 16th Feb2021. i came across three tolls i.e Khalapur Toll Plaza, Talegaon Toll plaza & Khed Shivapur Toll plaza (67+203+95=Rs 365 )one way. Total toll with return is Rs730 1100- 730 = Rs370/ balance with me on my tag. Returned on 19th Feb2021 through...
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T
Tarun Gothariya
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Toll Tax

Address:Bijadandi district mandla

Jabalpur to mandla highway tractor pe toll tax liya gaya hai AB20 7507 ki tractor mein koi Toll tax toll tax Nahin hota he fir bhi yahan per suna ja raha hai...
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J
John Ashutosh
from Patna, Bihar
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Double Charge Even after I had enough balance in my fastag account

Ticket No[protected]
Booth & Operator No B06 suraj
Date & Time 07/03/2021 16:20
Vehicle No JH01BF2274
Doble Charge 70
Balidih Toll Plaza
Fastag I'd [protected]
Double Charge Even after I had enough balance in my Fastag I'd....
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A
Abhinav K. Yadav
from Lucknow, Uttar Pradesh
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Was made to wait 30 minutes at toll plaza

Address:MG-98,Sector-C,Aliganj,Lucknow, Mg-98,sector c,Aliganj,lucknow

I was on my way to lucknow from Sultanpur
Then I came across a toll Asroga they made me wait 30 min after asking why they aren't opening gate they said it the fault of company and we cannot do anything...
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