National Highways Authority of India [NHAI] Complaints & Reviews

On Feb 28 while travelling towards cochin, @ the L&T Trichy Cochin toll I was charged full amount of 45 and I received this message "Your FasTag A/c has been debited for Rs. 45 for transaction by Vehicle KL46E4959 at Toll Trichy Cochin on[protected]T21:58:01"

However later when I passed through other 2 tolls of the same toll road I should not have been charged since the full amount was already collected earlier. Still I received the following 2 message, the sum of which is 45.

Your FasTag A/c has been debited for Rs. 17 for transaction by Vehicle KL46E4959 at Toll Trichy Salem on[protected]T21:51:56
Your FasTag A/c has been debited for Rs. 28 for transaction by Vehicle KL46E4959 at Toll Pollachi Salem Toll Plaza on[protected]T22:13:03

I strongly believe I have been charged twice and request a refund of Rs 45 to my fastag account. Request you to please do the needful

Vehicle # KL 46 E 4959

It is unfortunate to convey thatThe South Bengal State Transport Corporation is not receiving the cash back on fastag transactions since March 2020 to February 2021 although as per rule cash back to be given within one month of transaction. SBSTC is a valued customer of NHAI and so far paid almost 9 crore of toll during 2020-21.The matter has been communicated to SBI number of occasions but went in vein and they replied that cash back not yet released by your organisation.
Further it is observed that in number of cases the agencies in charge of different toll plaza are harnessing SBSTC buses although have fastag facility and claiming double toll which is not atall expected from such an esteemed organisation
You are requested to look after the matter
With regards
CAO, SBSTC

On March 8th and 9th 2021, a sum of ₹ 95 each was deducted at Nanguneri toll plaza in Tirunelveli district, Tamilnadu. But my vehicle never crossed the toll on the above dates. Below attached is the transaction reference. Kindly check and do the needful

Travelled from Agra to kannauj and back on same day

1) Paid Rs 375 from Agra to kannauj,
2) Paid Rs225 from Kannauj to Agra.

Both deduction detail received via Sms from Fastag Airtel are as below ;

1) " Paid Rs.375 at ALEP Main Plaza 21 of DL9CAL6585 on 08/03/21 10:41:48. Avl Bal Rs.2549.49 Txn ID: FT[protected] "

And on return direction pay.ent detail is as below;
2). " Paid Rs.225 at ALEP Ramp Plaza 193 of DL9CAL6585 on 08/03/21 18:05:51. Avl Bal Rs.2324.49 Txn ID: FT[protected] "

Pl see this and return my extra money

My vehicle is Wagon R and I was charged with Rs 95 from by Fast tag balance while coming towards Pune as per details given below. Request to refund the excess debited amount

Khed-Shivapur Toll plaza on 06/03/2021 at 14:50 Transaction No. [protected]-062002

I am a resident of nagpur. On 07.03.2021 I went to jamswali by my own car. At kelwad toll plaza I was charged RS.70 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action.

I have an axis fastag which has been linked with my vehicle number KA 04 MJ 6006

On 6th March 2021, I was travelling from Bengaluru to Davangere.

All the toll plaza from Bengaluru worked and were able to deduct the money, but at toll plaza Hebbalu @KM237.650 Section Doddasiddanhally - Hadadi toll plaza failed to detect the fastag and deduct the amount, even though I had sufficient amount in my fastag account.

Where I was forced to pay the double fare by a toll plaza manager.

Here with I'm attaching the receipt, where I was charged with double fare.

vehicle number - KA 04 MJ 6006

I need you to take necessary action and get my refund back along with the penalty and the apology letter from the concerned person as I had to undergo the embarrassment from the toll plaza manager.

According to rules from the Government of India Article G.S.R. 427(E)
I was not supposed to pay any amount as I had no fault from my end.

--
Regards,
Ullas M Basavaraj

Invite your urgent attention to the pathetic condition of NH 85 between Muvattupuzha and Thiruvankulam...

Bad tarring, total neglect of routine maintenance, apathy to passenger convenience...

Better remove the tag of National highway otherwise...road with very high vehicle density and minimum width...

Just look at the approach road after the Choondy bridge...how badly it has been done...does such a work exist in any NH?

Total neglect by the authorities concerned...they don't even care to penalise the contractor for such shoddy work...last year some patching work was done in some places with least concern for quality or safety...

Request your urgent response and action...a regular traveller for close to 80 Kms every day on this highly deplorable road...

Hi,
It's Ullas here. I have an axis fastag which has been linked with my vehicle number KA 04 MJ 6006

On 6th March 2021, I was travelling from Bengaluru to Davangere.

All the toll plaza from Bengaluru worked and were able to deduct the money, but at toll plaza Hebbalu @KM237.650 Section Doddasiddanhally - Hadadi my fastag failed to deduct the amount even though I had sufficient amount in my fastag account.
Where I was forced to pay the double fare by a toll plaza manager.

Here with I'm attaching the receipt, where I was charged with double fare.

vehicle number - KA 04 MJ 6006

I need you to take necessary action and get my refund back along with the penalty and the apology letter from the concerned person as I had to undergo the embarrassment from the toll plaza manager.

According to rules from the Government of India Article G.S.R. 427(E)
I was not supposed to pay any amount as I had no fault from my end.

--
Regards,
Ullas M Basavaraj

I travelled through Raikal toll plaza and normal amount was deducted on the same day of 31-Jan. But later on 2-Feb, I was wrongly deducted a charge of 305/- at Raikal Toll plaza, and I raised a complaint on ICICI fastag website on 3-Feb. I have been following with ICICI and NHAI customer care from more than a month and even now no update. This is the second time it is happening and no update. Below are the complaint details.
Please check and refund my money and take action on ICICI fastag. Please check attachment.

Compaint Number on ICICI - CMP[protected]
Amount wrongly deducted - 305 INR
Trip Number[protected]

. I have applied for fastag through exceed consultants by paying Rs 2000. on 26.02.21(Receipt attached)
2. I received the intimation from equitas bank that my fast tag is registered and my account no is [protected]
Having paid Rs. 2000, when the expenses is only Rs300, my fastag balance has to be Rs1700 but it is only Rs100.
3. I received confirmation mail from exceed consultants that my payment for fastag is received for Rs2000
4. Assuming that exceed consultants are good service providers i have applied for fastag through them. Hence i expect both the equitas bank and the exceed consultants to look into this issue and resolve with in 24hrs

My fastag amount shows negative now, and last 5-6 months it's never get deducted at khed-shivapur Toll Plaza because of exeexempted of MH12, MH14 vehicles.

Now suddenly why the amount got deducted while passing the toll plaza where as while returning back there is no deduction.

This is completely loot under name of fastag .

My vehicle no tn 66 w 9094 vechcile is not entered toll anumandhai but amount 56 debited

Respected Sir,

My car of MH12 i.e. registered in Pune.

Once I have fitted FAST-TAG it is deducting every time Rs 95 toll.
Where as we know that for MH12 the toll at Shindewadi Toll plaza is not charged .

But still FASTTAG gets scanned and 95 get deducted everytime.
How we can get the refund back?

Thanks,
Deepak Dake

Fast tag hamesha block list batata hai work hi nahi karta balance hai tab bhi black list batata hai ab to double charge lag raha kitni baar complaint kar di koi sunta hi nahibhai pareshan karke rakh diya hai black list ki bajah se dusra bhi nahi ban raha hai car no mp04 cn 8657 mo [protected] Mohit sahu

I am from Chennai.Today I was crossed madhavaram toll plaza .fastag was not clicked hence the person from the booth came and said that was not low balance.but my husband showed that it was valid 1000 rs in fastag account but that person not agree with us and asked us to pay 120 rs .my husband said we can't pay that already we have money in fastag account .he said problem is there side . Many persons came and shouted us and put baregate.they asked us to call customer care .they are talking like anything. Not even giving respect .this is what the toll plaza person's are working .very bad manners.they are very keen to get money from us .its irritating to us.finally they bought other machine then it was worked .I don't know then why fastag is there .its for emergence and no need to wait but we are waiting and hearing this stupid noises from these kind of people .simple they are saying that they are responsible if not clicking .very irresponsible answers.poor highway toll plaza.its really irritating us. Workers are very bad .poor customer service.take action for those workers .and let them give respect yo customers .we are not crossing for free .

I went to Mahabaleshwar via Pune express on 16th Feb2021 & returned on 19th Feb2021 through same rout.
I hold ICICI fastag Serial No. : [protected] and had Rs:1100 balance on my tag on 16th Feb2021. i came across three tolls i.e Khalapur Toll Plaza, Talegaon Toll plaza & Khed Shivapur Toll plaza (67+203+95=Rs 365 )one way. Total toll with return is Rs730 1100- 730 = Rs370/ balance with me on my tag. Returned on 19th Feb2021 through same rout. there was toll reading issue both times at Shivapur Toll plaza and somehow they managed. When next day on 20th Feb2021 I checked my balance I was shocked to reveal that my balance was Rs:184 only. IT IS LOSS OF RS :186/- AS A RESULT OF FAULTY TOLL SYSTEM. I request authority to look into and reverse excess toll to my tag account.

Jabalpur to mandla highway tractor pe toll tax liya gaya hai AB20 7507 ki tractor mein koi Toll tax toll tax Nahin hota he fir bhi yahan per suna ja raha hai

Ticket No[protected]
Booth & Operator No B06 suraj
Date & Time 07/03/2021 16:20
Vehicle No JH01BF2274
Doble Charge 70
Balidih Toll Plaza
Fastag I'd [protected]
Double Charge Even after I had enough balance in my Fastag I'd.

I was on my way to lucknow from Sultanpur
Then I came across a toll Asroga they made me wait 30 min after asking why they aren't opening gate they said it the fault of company and we cannot do anything