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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

Updated: Mar 30, 2026

Complaints 8474

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214

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8260

Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 202

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I have axis bank fastag and having a balance of rs 1200. But at the toll I had to pay 230 with penalty. The toll person said that I have low balance but I have 1200rs in my wallet. I need help regarding this as soon as possible.

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Address: Rajarajeshwari nagara bengaluru

Dear sir
NH 48 maintaining by IRB TCBOT at karjeevanahally...is not maintained the high way well at and near tunkur town and it as lot of poth holes and also road tar is ripped off...its very difficult for us drive and we have many times flat tyre due to uneven road...

Mar 06, 2021

Updated by Hosalli Dear sir
NH 48 maintaining by IRB TCBOT at karjeevanahally...is not maintained the high way well at and near tumkur town and it as lot of poth holes and also road tar is ripped off...its very difficult for us to drive and we have many times flat tyre due to uneven road...

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Address: Ambattur, Chennai

Sir,
AT Vanagaram Toll gate, i was some times being charged the same rate in the morning and also in the evening, indicating both (S, S), your office is setting up fraud and collecting more money.
This is not happening for one time, but for 5 times to me alone.
Ashamed of such transactions being happened and looting public money.
Please fix this get me the refund.

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Address: 504 N S Enclave sector 10 plot no 11, Opposite Taloja Panchanand railway station

I have shown id card of csif staff
Then also amount deducted from my account

Mar 05, 2021

Updated by Anwar Patel My vehicle no is MH46BV4969
THE AMOUNT WAS EXEMPTED ON KHALAPUR TOLL OF MUMBAI PUNE EXPRESS WAY

BUT THEY DEDUCTED AMOUNT AT TALEGAON TOLL PLAZA

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Address: Nashik

While travelling thro dated 03/03/21, double toll is deducted at Chandwad as well at Dhule for Rs 135/- for vehicle no MH15EX2202. It is kind request to reverse the excess amount deducted at earliest . Screenshot is enclosed for your ready reference. Toll paid at chandwad is valid for Dhule or viceversa.

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Dear Team,

I am a Pune resident and travelled to Kolhapur on 05.03.2021. I own a car having a number plate of MH-12HFXXXX
Then also toll booth deducted the amount Rs.95 of toll from fasttag account.

When I crossed the toll, I didnt receive any message of deduction and later on I realized that it has been deducted.

Please let me know how can I claim my refund of the toll paid.
How can you charge Pune vehicles when clearly there is no toll Pune citizens.

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Dear Sir / Madam,
My Vehilce Regsistration No is RJ14ZC4182 & it's having Fastag of Axis Bank wallet Id - [protected].
My Problem is that I have paid the Overdrawn amount of Rs 813.00 to Axis bank but still my fastag status is Blacklisted at Axis bank portal or NHAI.
I have sent many mails to Axis Bank but they not resolving it & wriiting to contact at 1033. This given no is invalid.
I have to move outstation.
So I am requesting to Please resolve it.
Asu Goyal
[protected]
[protected]@rediffmail.com

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Sir/Madam,
I am resident of Pune.
For travellers with Pune/PCMC registration MH12 and MH14 cars, as per directive - these travellers do not have to pay the Rs.95.00/- toll while passing thru the toll gate.
However, it is observed and experienced that the toll worker, allow us to pass thru the fast-tag lane, but also charge us.
This is day light robing of the travellers by the Khed-Shivapur Toll Plaza. Please fix this ASAP.

System and workers at Khed-Shivapur Toll Plaza, behave per their whims and fancies.

My fast tag was charged with 95/-, although on the face the toll-plaza worker opened the gate for me

Preferrably for MH12/MH14 - car vehicle passing, you should make them establish a separate lane, and allow cars to pass, just by opening the gate

Note: On my return journey to Pune, the Toll-Plaza worked allowed me to pass, and also did not charge my card.

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My vehicle no OD09k4732.It was stuck in Hasanpur toll gate.from last one hour. The staff giving the reason fastag blacklisted.

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Address: Beed

SBI FASTag Acc ending with 5F8C0 VRN: MH23AS1691 debited Rs.105 Toll Charges at Sarsawa Toll Plaza on 05-Mar-2021 05:06:00 AM Bal Rs.633.5

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The traffic management at Choundha, Morena MP toll plaza is worst, even it takes 20 to 25 minutes to pass it.
There should be atleast 02 separate dedi cated lanes for cars as heavy trucks make jam at this place. Please do something

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My vehicle no. is UK04X0445.on[protected] at 17:31:24 while travelling thru thiriya ketal toll plaza i have to pay rs 260 in cash as fast tag is not read by sensor ..but after some time rs 130 is debited from paytm account for the same.

Mar 04, 2021

Updated by [email protected] My vehicle no. is UK04X0445.on[protected] at 17:31:24 while travelling thru thiriya ketal toll plaza i have to pay rs 260 in cash as fast tag is not read by sensor ..but after some time rs 130 is debited from paytm account for the same.

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This Complaint is regarding- NHAI project on GT Road Chha Chha Tehsil-Bhongaon Distt-Mainpuri (UP), ÄŽear Sir, the claim was settled & paid is not as per circle rates.we have filed objections in DM office Mainpuri(UP) to reconsideration & resettlement of claims .But before hearing from DM office, so many structures of shops, office & godown were demolished forcefully by administration on 3/3/2021 without proper closing of the case and payment of the compensation This is causing mental harassment of all the property owners. Hope justice will be delivered & necessary action will be initiated. WARM REGARDS- ANUJ KUMAR GUPTA & MANY MORE RESIDENTS OF VILL. & POST CHHA CHHA DISTT-MAINPURI(U.P)

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There are 2 toll's in NH66, one at Surthakal and one at Hejamadi. Both are hardly 10 km away from each other. I generally travel from Padubidri to Mangalore which is 30km's and have to pay 135 rs of toll for this. Also there is no single service road which runs along to avoid this toll harassment. At nrmal speed, one can cross the next toll within 15 minutes. NHAI states distance between 2 toll plaza should be 60km's and how come within 12 km's we have to go via 2 toll plaza's?

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Address: koothiyarkundu

Website: kumar

Tamil nadu in koothiyarkundu junction near kappalur tollgate last 4month no light in highway after 7PM, every two or three human deaths happened because of light issues

last four month before this light missing, every day this area NHAI traffic patrol team coming this location not check .please check below photos

we call toll team kappalur toll gate no use no action

please safe human

Mar 03, 2021

Updated by told 03/03/2021

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There has been new toll installed at dehradun doiwala
Fast tags are not working properly usually it takes 10-15 mins to cross the toll everyday in morning and evening
Please look into the matter and check everything is installed properly
Even staff donâ€™t know how to function

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Address: Jalgaon

I have already paid at chandwad toll plaza maharashtra, but still they deducted money at laling toll plaza dhule, maharashta. 4 lane start at chandwad and ends at laling...so i paid extra 145 rs. Please return the money as soon as possible
Contact : [protected]

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Yesterday 02.03.2021 Rs.203 was deducted at Khalapur plaza, which was not reflected at next Talegaon plaza. I was told balance is insufficient though it was Rs.1186. I was asked to again pay Rs.203 in cash instead of Rs.67 (270 till Pune less 203 paid earlier). Excess payment Rs.136 should be refunded. Proofs attached.

Mar 03, 2021

Updated by wakshrikant Need an update on above customer complaint resolution for excess deduction of Toll Rs.136.

Images attached once again

Mar 03, 2021

Updated by wakshrikant Image of first payment of Rs.203 also attached below with balance Rs.1186

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Vehicle number RJ01UB1141 on Saturday 27th Feb 2021 passed on Jaipur Kota highway. Crossed 3 toll plaza, where to and fro amount was dited in morning at all 3 plazas but while returning again amount got debited.

1. Barkheda got debited Rs 100/- @ 10:33:09 Am (Ref no.0010012102271040214916) and Rs 50/- @ 7:47:10 Pm(ref no. 0010002102271956274364)

2. Sonwa got debited Rs 85/- @11:36:43 (ref no. 0010002102271146357601)and RS 40/- @ 6:36:34(ref. No 0010012102271844014132)

3. Kishorpura toll plaza Rs. 135 got debited at 12:34:15 Pm. (ref. no 0010002102271309352190) and Rs. 70/- was debited at 5:39:21 PM.(001001210221754276279)

Request you to refund the extra amount. (Rs.160/-) in my account

I called at Toll free number immediately but no response even after waiting for

Jun 17, 2022

Complaint marked as Resolved

we got call and matter resolved . but the authority need to update the website when any charges are revised

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Address: Vadodara bharuch toll way road

Dear Team,

On 24th Dec, i was traveling from vadodara to ankleshwar on NH 48 and toll charges deducted as 95 for onward journey. While returning from Ankleshwar, At mandva toll plaza 25 ruppes charged for return journey. At the end of journey at bharthana toll plaza, my fasttag shows blacklisted and they charged me gain with double charge of 190 rupees (95x2) (receipt attached). Even though i have paid the charge through fasttag at manda toll plaza they charged me again at bharthana toll plaza. Totally they charged me 215 ruppes instead of 25 rupees.

Request you to help me to get refund my money as soon as possible.

Attached screenshot of both deduction
1. 25 rupees at 12:08 on 24/12/20
2. 190 rupees at 12:46 on 24/12/20

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 202

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Regarding road maintenance at tumkur highway bypass

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Toll charges at Vanagaram toll gate - same charge in both side with in 24hrs

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Amount deducted from FASTAG

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Double Deduction of Toll dated 03/03/2021

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Unnecessary charges paid at Khed Shivapur- Pune to Kolhapur NH48 highway

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Fastag Issue with Axis Bank

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Khed-Shivapur Toll Plaza

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Not working of fastag even if sufficient balance

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Wrongly cut fastag charges

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Improper services and heavy jam at Choundha, Morena, MP toll

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Toll charge debited both from cash as well as fasttag

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Complaint about the malpractice in the highway(GT road-NH1) widening project by the authorities.in vill- chhachha,distt-mainpuri

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Multiple toll plaza within 12 km's

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UNSAFE traffic no lingh highway after 7PM last four month

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Mismanagement at Dehradun Doiwala Toll

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Wrongly charged at laling toll plaza dhule maharashtra

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Excess Toll Rs.136

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Extra toll charges got debited from Fastag

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Double charge charged on Toll plaza

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