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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 203

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A
[email protected]
from Gurgaon, Haryana
Mar 1, 2021
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Address: Rangar Lane, Opp of kalika mata temple, Sangamner, Dist: Ahmednagar, Maharashtra

I have commerical vehicle having number MH17K7237.

Today on 1st March 2021, Monday i have sent vehicle to Nashik from Sangamner.

In return journey, at toll plaza respective authority raised issue that vehicle doesn't have sufficient balance in Fastag and hence charged with penalty resulting in double toll payment.

Although, i was having sufficient balance in Fastag Account so there should not be such issue needed to be raised.

I have attached PDF Statement of my fastag account and Toll Receipt issued by respective Toll plaza.

Such errors are happening frequently on that particular toll plaza but i was not having any material proof so i never complained about it

I request the concerned authority to look in to the matter and oblige.

Thank you,
Regards
Akshay Asawa
+91 [protected]
akshay.s.[protected]@gmail.com
+2 photos
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    N
    NarapatiKalita
    Mar 1, 2021
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    Drove from Baihata chariali to North Guwahati on 26/02/21.
    At Madanpur Toll Plaza 210/- was paid in cash since FastTag was not proper recharge amount as per the toll plaza guy.Where as 105/- was deducted from FastTag, that time I am unable to confirm as sms receive on 27/02/21. For reference attached fasttag bank statement and toll plaza slip. Request to refund my
    Rs. 210/-
    +2 photos
    Mar 01, 2021
    Updated by NarapatiKalita     Drove from Baihata chariali to North Guwahati on 26/02/21.
    At Madanpur Toll Plaza 210/- was paid in cash since FastTag was not proper recharge amount as per the toll plaza guy.Where as 105/- was deducted from FastTag, that time I am unable to confirm as sms receive on 27/02/21. For reference attached fasttag bank statement and toll plaza slip. Request to refund my
    Rs. 210/-
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      O
      oruroy
      Mar 1, 2021
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      Someone has placed Hume pipes and doing earth filling on NH adjacent to Nababhat bus stand exit towards Kolkata at Purba Baddharman, West Bengal. Photos are being attached.
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        R
        Radhakrishnan Muthusamy
        from Attur, Tamil Nadu
        Mar 1, 2021
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        I visited Veera cholapuram on 24th Feb’21, During Onward Journey I paid Rs. 50 Toll charge and While return I paid Rs. 30. All transactions were done by Fast tag. Below are the transaction details.

        On 1st March’21 Veera cholapuram toll have debited Rs. 240 from my Fast tag account mentioning as shortfall. On same day I havd Rs. 258 Excess amount on my TAG. Why are the charging me after 4 days, are they trying to cheat me.

        Please get the money returned to my account immediately.
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          S
          sachin19891
          from Noida, Uttar Pradesh
          Mar 1, 2021
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          Dear sir,

          Point 1:
          Hivargaon Pavsa Toll is not worth for 85rs of reach trip:
          Its road is too poor, with lot of holes, and it had 2-3 accidents on 28 Feb 2021
          Holes are at: Nandur Shingote Phata +- 10 KM range

          Point 2:
          Why the total amount collected by the toll is not displayed and and total amount due.

          Point 3:
          What is the date of its expiry

          Point 4: Which company was the road contractor of this road, please make it public, so that we can ask him directly without your interference. Also do provide the contact details

          Point 5: And do also make public all the corruption happened and happening in each toll fee collected at Hivargaon Pavsa Toll.

          Yours,
          Disturbed Indian Citizen
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            R
            Rishabh.lunawat
            from Deoli, Delhi
            Mar 1, 2021
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            Unnecessary Toll at Malpura Toll Plaza and Renewal Toll

            Address: Jaipur

            Dear Team,

            There has been unnecessary toll at Malpura Toll and Renewal Toll plaza where when we talk about road it has been so bad in condition and only one road with no diversion. No sign board in speed breakers and big holes that can damage axel of cars.
            I am shocked and never seen this kind of toll road and charging such a huge amount of rupees 65 and 90, This toll is of 6 lane road this is clearly robbing..br...
            +1 photos
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            M
            Moyalvinod
            Mar 1, 2021
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            Address: E-97, 2nd Floor, Delta 1, Greater Noida 201308

            Hi Team,

            This is regarding the deteriorating condition of the 17 km stretch from Jalukbari to Khanapara of NH 27 passing through Guwahati. There is always a huge traffic jam on the highway and a distance of even 5 kms takes around 2 hours to cover. There is a dire need of flyovers at multiple junctions on thi stretch. Starting with Basistha Chariali, Gorchuk Chariali and Lokhra. Please expedite the process if there is already some work initiated on this. This has been the need for at least 5 years now. Please do something about. I have full trust in the central government but seeing no work on this stretch hurts and lot and I am shut by my own colleagues whenever I share the good deeds done by this government. Please expedite. The condition of the service roads is even worse but right now, flyovers are something that needs attention.
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              R
              Revant Srivastava
              from Hāora, West Bengal
              Mar 1, 2021
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              Address: NH24 Nainsar (Gorakhpur-Sonauli)

              Dear sir
              I would like to bring into your notice about a fraudental charging of extra toll money by faking about fastag being inactive and charging double charge of toll money. I have experienced this twice in a span of one week on the NH24 Nainsar toll plaza(Gorakhpur-Sonauli). Some other people have also confirmed similar incidents. After arguing for some time the toll plaza staff agreed to scan again with his device in which the scan was successful. This way they have been committing fraud with a lot of people in past few days/months and making money by charging extra cash. I hope you will look into this matter and take essential measures against them.
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                S
                Sureshmbahr ize
                Mar 1, 2021
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                Address: 286 muthalamman Kovil Street Karugambathur

                As NHAI has announced the fastag users need not maintain minimum balance for the activation of fastag but in tollgates when we pass with the minimum balance.
                They not allowed our vehicle to cross the tollgate.And they are not responding properly for our enquiries and other options. They only aim to collect double charges amount of 180 rupees fron us . So, kindly refund my amount through my bank account..And take proper action against that toll plaza
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                  A
                  Antarjyami Sahu
                  from Hāora, West Bengal
                  Mar 1, 2021
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                  Address: 195/1103, lane 10,Road no 8, Jagannath Nagar, Jharapada, Bhubaneswar

                  Sir it is mentioned in the NHAI website that the toll fee for LMV is Rs. 85 for single journey and Rs 130 for return journey at PIPILI Toll plaza . But the toll plaza authority deducted Rs115 for single journey and additional Rs 55 for return journey which is Rs. 170 instead of Rs. 130.

                  My vehicle no is OD02AN7497. I want my Rs 40 back

                  I have attached the Fastag transaction copy and the Toll fee description of NHAI Website
                  +2 photos
                  Mar 01, 2021
                  Updated by Antarjyami Sahu                   Sir it is mentioned in the NHAI website that the toll fee for LMV is Rs. 85 for single journey and Rs 130 for return journey at PIPILI Toll plaza . But the toll plaza authority deducted Rs115 for single journey and additional Rs 55 for return journey which is Rs. 170 instead of Rs. 130.

                  My vehicle no is OD02AN7497. I want my Rs 40 back

                  I have attached the Fastag transaction copy and the Toll fee description of NHAI Website

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                    V
                    Vimal sharam
                    from Noida, Uttar Pradesh
                    Feb 28, 2021
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                    Address: H.No. 638/37, Gali No. 58 Faridabad

                    I was coming from agra but on hodal toll they cut manual toll slip instead deduct from Fastag the amount would be rs.55 but they got 210 cash. I told why are you getting 210 cash he told you have not sufficient balance but that time 86 rupees was available in my fastag. It is fraud NHAI toll staff cheating the peoples.
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                      S
                      SARIT SEKHAR MUKHERJEE
                      from Bhubaneshwar, Odisha
                      Feb 28, 2021
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                      Address: Bhubaneswar

                      I am using paytm fast tag and traravel round a trip from bhubaneswar to chandikhol through sri jagannat expressway pvt. Ltd, toll plaza, while the return journey the told me that the fastag is not having the balance in it, so they charged the full toll of Rs.120 plus Rs
                      120 penalty for the same and didn't allow me to rechatge it instantly.
                      I am having fastag but if there is no balance how they can charge penalty??

                      I request NHAI to take this matter and refund my money immediately without further delay.
                      Thanking you
                      Sarit
                      RC NO.- OD33AB7228, SUZUKI BALENO.
                      USING PAYTM TAG
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                        N
                        nitinrover
                        from Salal, Jammu and Kashmir
                        Feb 28, 2021
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                        Address: Sarore toll plaza jammu

                        The basic purpose of fast tag is to save waiting time on toll plaza also make consumers convenience.
                        But there is lot of mismanagement in the sarore toll plaza, Jammu J&K as there is no separate lane for cash/fast tag. The machines installed at the said toll plaza are not working properly as unable to read the fast tag and every time the workers in toll plaza unnecessary stop the vehicle on one or other reason
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                          M
                          [email protected]
                          from Bengaluru, Karnataka
                          Feb 28, 2021
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                          Address: Phone no 7318060321

                          Complaint on 26.11.2020 and ausculated on 28.01.2021but still issue not resolved. Customer care representative at 1033 not responding properly and even someone abusing me. Please resolve the issue.
                          Complain no. 2693125
                          Auscultation No. 3028614 and 3292079
                          How much time will it take more to resolve the issue.
                          Please please please🙏🙏
                          +5 photos
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                            M
                            [email protected]
                            from Bengaluru, Karnataka
                            Feb 28, 2021
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                            Address: Phone no 7318060321

                            I Complaint on 26.11.2020 and ausculated on 28.01.2021but still issue not resolved. Customer care representative at 1033 not responding properly and even someone abusing me. Auscultation again. Please resolve the issue.
                            Complain no. 2693125
                            Auscultation No. 3028614 and 3292079
                            +5 photos
                            Feb 28, 2021
                            Updated by [email protected]                             Issue still not resolved
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                              R
                              Ramona28
                              from Gurgaon, Haryana
                              Feb 28, 2021
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                              I was traveling from Noida to Mathura to and fro and crossed 2 toll plazas i.e. Zevar toll and Mathura toll. None of them were FastTaG enabled and there was long queue of vehicles. We waited more than 15 mins. On asking staff available on toll, they started shouting and saying abuse words. 1033 customer complaint number is of no use. They are so rude and mannerless. They were also misbehaving over call.
                              Vehicle No. DL8CY5905
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                                H
                                harmet singh cheema
                                from Rāipur, Uttarakhand
                                Feb 28, 2021
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                                Respected Sir,
                                In most respectful manner I am in President of India Gallantry award exempted category for FASTAG. But with sent password and ID created I am not able to login from last fifteen days. Kindly redress my Grievances at earliest so that I can Log in and upload my documents for issuance of Fastag for getting me relief for the same.
                                Regards
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                                  V
                                  Vetrivel Nagaiyan
                                  from Coimbatore, Tamil Nadu
                                  Feb 28, 2021
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                                  On 3.2.2021, I crossed the Chengappally Toll Plaza (Coimbatore TamilNadu) at10.45 Am. The same day I returned at 1.14 pm (less than Three Hours)

                                  The Two way to be charged is only Rs 85 but I was charged Rs 200 (100+100 both ways)

                                  The screen shot of the message attached

                                  The excess amount needs to be refunded

                                  Pl do the needful immediately
                                  +1 photos
                                  Feb 28, 2021
                                  Updated by Vetrivel Nagaiyan                                   Pl arrange for refund
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                                    S
                                    santosh chowdhary
                                    from Bengaluru, Karnataka
                                    Feb 28, 2021
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                                    Address: Vasu Datta cement & ultratech cement

                                    Dear team this is to inform you that I have purchased FASTAG what's the use of the fastag if not accepting on toolgate from RABBANPALLI TO WAGDHARGI TOLLGATE. on that line there is heavy flow of vehicles and there is borders just like TALANGANA, ANDHRA KARNATAKA & MAHARASHTRA so please kindly look into the matter and do the needful action hope you will do the needful. Thanking you sir
                                    +2 photos
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                                      P
                                      Pradeep K Parammel
                                      from Chitradurga, Karnataka
                                      Feb 28, 2021
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                                      On[protected] Surathkal toll plaza deducted 55/- rupee at 14:48 hour.
                                      It was double the normal one way charges.
                                      Same day while coming back it deducted 25/- rupee at 20:12 hour
                                      Car registration KA01 MV1708
                                      Wallet ID [protected]
                                      Mobile:[protected]
                                      Pradeep Kumar Parammel
                                      +2 photos
                                      Feb 28, 2021
                                      Updated by Pradeep K Parammel                                       On[protected] Surathkal toll plaza deducted 55/- rupee at 14:48 hour.
                                      It was double the normal one way charges.
                                      Same day while coming back it deducted 25/- rupee at 20:12 hour
                                      Car registration KA01 MV1708
                                      Wallet ID [protected]
                                      Mobile:[protected]
                                      Pradeep Kumar Parammel
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