National Highways Authority of India [NHAI] Complaints & Reviews

Car no - MH12pn9147
Even after having a fastag had to pay in cash the double amount according to the rules.

My FASTAG was working on all the tolls but except of KONGNOLI @KM591.240, AS THERE SCANNERS, AND CCTV ARE NOT WORKING.
HALF OF THE employees don't know how to work at the toll.
They are rude to lady report of election commission .

I request you to take strict action against each one .

Shut

Hi team,

Airtel Bank is not deactivating my Fastag and not refunding my money.

I have sold my vehicle to other buyer

Vehicle no Ap29BD8348

My vehicle cross toll plaza with active fastag but toll plaza staff says blacklist the fastag but my fastag is active i was cheked on myfastag app these two staff manager and colletor and misbehaving with me and my driver very badly abusing with us i was shocked i am file a legal case against toll plaza

I hold GJ05JL0979...for which 110rs. Deducted insted of local vehicle charge of 10rs. Do needful for the refund... My details are attached herewith
..

I tried to pay the money in bogalur toll using fastag wallet but they told my fastag wallet is black listed, but it is not black listed because I used that fastag wallet on (25/02/21 )in all toll gates except bogalur toll because on that day also I face that issue
I paid 140 rupees including tax, eventhough I had money of 720 in my wallet..
Please consider my redressal...and kindly take action...

Dear Team,

I had issue with Fastag which I am using from airtel bank for my car KA51MC1515.

On 13th Feb, I used toll and Fastag charged for rs.50 and immediately I added rs.500 and total balance was rs.600/- in account. Same day coming back when I scan Fastag it was black listed and I had to pay penalty of rs.50.

Again on 21st Feb when I got Fastag scanned it was still blacklisted and made second penalty of rs.50. On this day one of the toll representative helped me understand that even though rs.600/- balance in airtel account, reserved amount is rs.0 due to which Fastag is blacklisted. He then help me add reserved amount from phonepe. Airtel Fastag and I need to add reserved amount from phonepe? Really? Then I understand this is Airtel bank issue, due to which I had to pay penalty twice.

I contacted airtel bank about this issue and they are just telling that Fastag is active now and there is no issue. When I spoke to airtel customer care, they said it's a technical issue but unable to help to refund the penalties.

When it's a bank issue why would consumer had to pay penalties, appreciate if you can please help review this issue and do the needful. I am sure there would be lot such consumer have issue who using airtel bank.

Thanks
Rahul Gupta
[protected]

Vizianagaram to Parvathipuram Road condition is very bad.Total road having holes. All passengers are feel very badly.Plaese take necessary action immediately.

Requesting details about the Suratkal toll gate situated near the NITK main gate.
This toll gate is constructed unscientifically with worst road connectivity and there is another toll gate in the next 10 KM at a place called Hejmady, hence the Suratkal toll gate is not adhering to the NHAI guidelines.

I have taken fastag n that have been blocked n black listed since when I have purchased I have complaint many many times at toll-free number 1033 but all the time they give me complaint number of say me sir ur issue is under process n it will be solved soon but now it's high time it's more than one year time my problem have not been solved when ever I pass through toll plaza I have to pay double amt n it takes extra time, I have recharged my fastag also amt balance is in my wallet but can not use fastag MY CAR NO IS ML 05 M 3033
KINDLY DO THE NEEDFUL
THANKING YOU

Dear sir/madam
i was traveling through my car no up32ls4171 from lucknow to delhi on dated 26 february 2021 i paid 665 rupees cash(fasttag was not available)agra to jewar but when i reached mathura toll plaza the toll employees taken 440 rupees again for mathura to jewar. Honestly saying it was my first journey on this root so iwas not aware about toll. But in the morning when i was returning the same root i asked the process of refund for extra deducted money so the employee said it can't refund because it was your mistake you should have aware about it there is no refund policy. So my request is to you please look in to the matter and resolve it as soon as possible i will be obliged
i m attaching both toll slip for your help
thanking you

regards
sunil kumar yadav
[protected]

Dear Team, We came from Ahmedabad to Jodhpur via Himmatnagar Ambaji on 20.02.2021. While Coming we crossed five Toll Naka, Of which three read fastag and two couldn't. On these two plaza's, we had to pay twice the amount there. Surprising from these two Toll Plaza's one toll plaza took twice payment from us and also amount deducted from our fastag. This is very irritating, please guide us how to go about it.

Akhil Singhal
Mobile No [protected]
aksinghal.[protected]@gmail.com

The toll plaza of lal nagar up, the emoloyees are moreover goons who are always ready to fight with weapons, the barricade for no reason fell on my windshield and got broken when i just asked the reason why it happened tgey starred abusing me and even tried to fight with me, i somehow escaped from there to save my life, in this growing time if india some things can never be changed untill not taken care properly, hope for a positive action against them and waitung for your response about it.

A toll plaza in between Muzaffarnagar and Deoband in Uttar Pradesh. Every time I crossed that toll plaza they take money in cash or through card. When I asked for fastag they denied and said we don't recognise any of this and we have to pay by cash or card only. Kindly look into the matter.

I am local resident of patna necessarily within 20 km of toll plaza. I had monthly pass while crossing on 23feb2021 at 1450 hrs. When I reached booth I was told my pass was not valid and asked for Rs 220 when I objected and shown the receipt of payment for pass which I obviously did online, he didnt budge and said that since I was PASS bearer, I was expected to pay Rs110. Again I objected and was told to pull my car back which I was unable to because of long queue of vehicle behind me. I had no choice but to pay. I didnt even got a receipt and the person at booth was such a rude. I dont know who hires them. Please look into it.
Details
Vehicle Reg No. BR01PH5949
Time and Place : 23Feb2021 @ 1450 hrs at DidarGanj Toll Plaza(Patna)

I travelled to Nathdwara on[protected] and returned on[protected] and at the same time I had a very bad experience and excess charged from Gomati Chauraha, Udaipur Toll Plaza -NAGADIYA.
My Vehicle No-GJ01HU9025 and I have a valid fasttag on my car and on[protected] at 20:03:01 Trip (RRN No / Trip No) -881613140506352098160P /[protected] Plaza Name:Negadiya Toll Plaza- Lane ID:3 and on next day i.e. on[protected] I have pased thru same toll plaza at 2-55 pm thru Lane No-10 at the same time my balance was -15 but as it is a second Saturday bank was closed and no person available at plaza to recharge I have requested to counter person and shift incharge to debit the same from my deposit but he has straigt away refused and misbehaved with me and double charged to me for Rs.260/- .So I request you to reverse the double charge amount in my fasttag no[protected] of ICICI Bank, Copy of my complaint No-1156 and Toll Payment Receipt Attached herewith

My car no. MH04ES5655
My client ID no. B0039742

Fastteg is complete available but take a panelty

Hello,

On 25/02/2021, I did buy a fast tag from Sonapur Toll Plaza Assam.

They charged me Rs. 400 for fast recharge which was paid online and Rs. 400 extra for fasttag sticker.

On calling the customer service number of NHAI, they told me that the fasttag sticker is free of cost which means Toll plaza people have cheated me and took Rs. 400 extra.

Please look into this.

The service at toll plaza is too slow. I waited for 10 minutes even in the presence of fastag service. When I ask about the service and then moved my car ahead there was the green signal, even you can check the camera. They abruptly pushed the barrier onto my car causing the damage. They also mishave with me n my wife.