Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Dec 12, 2025
Complaints 8456
Resolved
214
Unresolved
8242
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 205

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
N
Nhcs007
Feb 27, 2021
Report
Copy

Address: Sarsawa Toll Plaza Saharanpur.

Today[protected] while Iam crossing Sarsawa Toll plaza (Saharanpur) around 11:05 pm I am with my family waiting for 10 minutes in queue after that 2 Trucks infront of me cross barrier immediately and Iam also just behind them and cross barrier but immediately the staff shutdown the barrier intentionalky which cause dent on my car, after that my wife asked for this misconduct all the staffs flocks and argument that its yours fault that you were not in speed. I request you to stop dadagiri of Sarsawa Toll plaza and give strict instructions for behave to passengers with respectfully. Other wise in future some big issue and incidents will be happening.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    Anuj Kumar Davar
    from Bhopa Ki Dhani, Rajasthan
    Feb 26, 2021
    Report
    Copy

    Dear Sir
    Now all toll tax becomes no cash lane plaza. It means we do not have to at any toll plaza's more than a minute, but sorry to say Khara, Bikaner toll plaza is having it's worst services. From last 6 months I am daily travelling to & fro from this toll plaza. Daily we have a problem of traffic Jam here at the same. All of there till sensors are also not in good condition. Daily when we stop at the same because there till sensors are not working one man comes outside the booth with Fastag scan machine for scanning. Once I have written the same time taking problem complaint in toll complaint register also, but no action has been taken.
    We request you to please take serious action against this toll plaza for wasting people's time.
    Regards

    Anuj kumar
    [protected]
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Aviral Nautiyal
      from Ghumarwin, Himachal Pradesh
      Feb 26, 2021
      Report
      Copy

      Address: Lachhiwala, Dehradun

      It was announced earlier that the lachhiwala toll in Dehradun was accepting toll through fastag. We were bound to rishikesh 23/02/2021 when we entered the lachhiwala toll. The employee there said that their fastag service was not yet started and we had to pay in cash. We asked him to take make the receipt for a return journey also which costed rs. 125 but he said that return journey had no toll, so he took rs 85 from us and gave us the receipt for rs. 85. After traveling for 1km we received a message that rs. 85 were deducted from fastag wallet from our paytm acc. So a total of rs. 170 was paid.
      When i explained them the matter upon our return, the employee acted arrogantly and was not ready to resolve the issue and said that the return journey is not free and we had to give rs. 85 more, which we refused. So in total they were lying about everything and they wanted to forcefully take triple the amt for one side toll. This is absolutely absurd.

      The receipt of cash payment and paytm fastag money deduction message for 23/02/2021 at 07:26 AM at lachhiwala toll, Dehradun is attached below.
      +2 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Ashok Verma476
        from Noida, Uttar Pradesh
        Feb 26, 2021
        Report
        Copy

        The water coming in Drain on Mehrauli-Mahipalpur Bypass road is Drain out in the drain which situated on NH-8.This drainage system was since long time.Now the Drain connection blocked by the NHAI workers, which connect to the drains of Mehrauli-Mahipalpur Bypass road.Due to the blockage, water stagnated at various places on Mehrauli-Mahipalpur Bypass road and water percolate under the slip road and water coming from the panels of Retaining wall o[censored]nderpass.Due to blockage retaining wall may be damaged. Please clear the blockage, so that water stagnation problem can be resolved and damaging of retaining wall can be avoided.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          H
          HL Nayak
          from Chāībāsa, Jharkhand
          Feb 26, 2021
          Report
          Copy

          I travelled from BILASPUR (CG) to RAIPUR (CG) on[protected]. Night halt at Raipur. Return journey from Raipur to Bilaspur on 21-02-21. The following deductions were made from my Fastag at Bhojpuri Toll Plaza against Fastag No. E[protected]B15 D3EA:-

          S No Date Time Amount(Rs) Balance(Rs) Trans ID
          1) [protected]:46:16 PM 80 860 0010012102201348113591

          2) [protected]:50:03 PM 40 820 0010012102210057028125

          [protected]:49:05 AM 80 740 0010012102211112208873

          It may be observed that I had not passed any Toll Plaza on 20-02-21 at 09:50:03 PM due to night halt at Raipur. Still an amount of Rs 40/- was deducted from my Fastag account.

          Similarly, on 21-02-21 at 10:49:05 AM when I passed Bhojpuri Toll Plaza on my return journey within 24 hours, an amount of Rs 40/- should have been deducted instead of Rs 80/-. Thus a total amount of Rs 80/- was deducted in excess from my Fastag account.

          Kindly refund the excess deduction of Rs 80/- (Rupees eighty only).

          Vehicle No. CG10AJ8695
          Contact No.[protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sameer Sonakul
            Feb 26, 2021
            Report
            Copy

            Address: Bhima Kunj, Plot No.19, New Hill View Top Society,Chavan Nagar,Padmavati

            Wrong FasTag charges to MH12 registered car at Khed Shivapur toll plaza.
            1) Car No MH12 ET 4626
            2) Charged Rs.95 for first travel
            3) Charged Rs.50 for the return travel
            4) As per Order/Notification All MH12 and MH14 passing are exempted from Toll charges but due to Fastag system, Toll charges got debited.

            As MH12 registered vehicles are exempted at this toll plaza, these wrong charges shall be reversed.

            Regards
            Sameer
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              PANKAJ KAMELWAR
              from Khadki, Maharashtra
              Feb 26, 2021
              Report
              Copy

              Address: Gadchiroli

              Hello sir. I m Dr pankaj traveling from Nagpur to Gadchiroli today morning there is onr toll between nagdhid to brampuri toll employees charge us double toll 60 rs inspite of available Fastag Paytm balance.
              Kindly look in the matter and take appropriate actions.
              Thanking you
              Dr.pankaj Kamelwar
              [protected]
              Submitting receipt and screenshot of available Fastag Balance
              +2 photos
              Feb 26, 2021
              Updated by PANKAJ KAMELWAR
              Toll Employee charges us double money 60 rs...
              This is our hard earned money..and this is serious matter
              Kindly take strict action
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                RachnAnkit Gaur
                from Dehri, Bihar
                Feb 26, 2021
                Report
                Copy

                I want to complaint against toll plazas who doesn't have fastag facility at their booths. If fastag is compulsory in all toll plazas then why some booths are not using it. If anyhow someone is not able to pay via fastag you people are charging double, but what if your booths have no fastag.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  shraddha transport
                  Feb 26, 2021
                  Report
                  Copy

                  Address: waravde,maharashtra-413211

                  On pune-solapur road varavde toll plaza.
                  our vehicle no mh12lt8226 has charge double toll in cash amount. despite having money on vehicle fastag.
                  +2 photos
                  Feb 26, 2021
                  Updated by shraddha transport
                  name- chandrakant shindge
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    Meera Govindan
                    from Bengaluru, Karnataka
                    Feb 26, 2021
                    Report
                    Copy

                    Address: Muralika KMRA C10 Near bhuvaneswary temple Kollamkudimugal

                    On 18th of this month my fast tag account with icici bank debited by 75 rupees but toll people blocked us and charged penalty of Rs 150/- please reimburse the amount along with penalty for harassment and delay. My niece was traveling alone with her small kid
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      R
                      Ritesh00
                      from Nashik, Maharashtra
                      Feb 26, 2021
                      Report
                      Copy

                      Address: laling toll plaza, Dhule

                      I travelled from NASHIK to DHULE at 14 february 2021. According to rule if toll amount deduct at Chandwad toll plaza i.e. RS.135, amount should not deduct at laling toll plaza (Dhule). But at both toll plazas amount deducted from my car fastag . My car number is MH15HG1099. so I request to refund my deducted amount at laling toll plaza i.e. RS 135
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        Mskumarz
                        from Kūkatpalli, Telangana
                        Feb 26, 2021
                        Report
                        Copy

                        Hi Sir, I would like to bring your notice that, there is no proper road way between Gajapathinagaram to Bobbili Which is NH26, from last two years, there are number of incident's that people met with accidents, some were spot death on this roads. There are lot of pot holes on this road which are the major reasons for accidents. It is the only road way connection for Bobili from vijayanagaram and every day there are lot of RTC buses and vehicles use this road as a primary connection for Bobili. Could you please help us with this issue sir
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          sadish s
                          from Delhi, Delhi
                          Feb 26, 2021
                          Report
                          Copy

                          Address: 47A, Pocket 12, Jasola, New Delhi-25

                          It is to inform that I had crossed Badarpur Sarai tollplaza on 25.5.21 at 09.17 & 18.20 with DL3CCS4346 vehicle, however, while crossing on 26.5.21 at 08.58, i was charged with double fare due to noncompliance of fastag rule.

                          It is to inform that the time is within 24 hours. so i request you to kindly revert back my 52 rupees at the earliest.

                          Yours truly
                          sadishkumar
                          [protected]
                          +3 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            Smalode
                            from Ghumarwin, Himachal Pradesh
                            Feb 26, 2021
                            Report
                            Copy

                            My car MH 15 CD 4240 travelled from tata hospital mumbai to Nasik on 16th december 2020 at arjunali toll plaza at 3.59pm toll deduction from fast tag was twice on 7.30pm that is Rs.110/- twice total deduction Rs.220/- I am trying to contact arjunali toll plaza for refund but no such information seen online for refund or any contact number found
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              C
                              Chaitkit
                              from Hyderabad, Telangana
                              Feb 26, 2021
                              Report
                              Copy

                              On 24th Feb my Car reg No : TS07UA7799 passed Gachibowli, Hyderabad ORR and exited next immediate exit Kokapet of Fare 10/- for which Fast Tag through PayTm on number [protected] debited 110/-
                              Can I have resolution on this.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Mangesh Hinge
                                from Noida, Uttar Pradesh
                                Feb 25, 2021
                                Report
                                Copy

                                Address: Kardha bhandara

                                When car is exempted at Kardha Toll Bhandara then also they are charging money or Scanning fastag and charging getting debited.
                                +1 photos
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  M
                                  Mahendra8208
                                  from Noida, Uttar Pradesh
                                  Feb 25, 2021
                                  Report
                                  Copy

                                  Please provide free fastag to the Indian Army personnel when he is going somewhere on leave from his vehicle.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sumitverma021089
                                    from Gaya, Bihar
                                    Feb 25, 2021
                                    Report
                                    Copy

                                    The company in subject collected 3 times more toll. Actuals was 30 and they collected 120.
                                    Firstly they collected toll through fastag and marked my fast tag invalid.
                                    Although balance was available.
                                    Now I had to go through cash lane and again pay double amount Rs. 60.

                                    Request you to take quick action and revert my hard earned money.

                                    Contact no. [protected]
                                    +1 photos
                                    Harrasment for odc vechle on sonvay toll plaza.asking for money.
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      G
                                      gntatwawadi
                                      Feb 25, 2021
                                      Report
                                      Copy

                                      I was coming from mumbai to thane. My fast tag account was having money more than the toll amount plus security deposit of rs.200. My vehicle was shown as blacklisted
                                      at mulund toll plaza. I crossed the toll plaza at @ 1.00pm. The receipt for toll paid in cash shows time as 10:56:32.
                                      I believe something drastically fraudulent activity is going on at this toll plaza. This gives mental stress as well which is quite risky while driving a vehicle.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        amit1987goyal
                                        Feb 25, 2021
                                        Report
                                        Copy

                                        Address: Taoru

                                        RSir
                                        I have balance in my tag wallet and but the person at toll said your wallet is blacklist on 01:17 pm and He made a slip for cash Rs.210 without my concern and I said in morning I crossed here on 10:40 am But he didnot listen my word and gave slip of cash in my hand take rupees 210 and show temper to me
                                        So, I humble request to you please take a strict action against him as he is local to that area so he showed temper to me and also he made slip of Rs. 210 of cash whereas balance in my tag wallet
                                        I am sending the cash slip and check it and return the money and make a action against him so that he will not do again with any customer
                                        +1 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit