National Highways Authority of India [NHAI] Complaints & Reviews

Today[protected] while Iam crossing Sarsawa Toll plaza (Saharanpur) around 11:05 pm I am with my family waiting for 10 minutes in queue after that 2 Trucks infront of me cross barrier immediately and Iam also just behind them and cross barrier but immediately the staff shutdown the barrier intentionalky which cause dent on my car, after that my wife asked for this misconduct all the staffs flocks and argument that its yours fault that you were not in speed. I request you to stop dadagiri of Sarsawa Toll plaza and give strict instructions for behave to passengers with respectfully. Other wise in future some big issue and incidents will be happening.

Dear Sir
Now all toll tax becomes no cash lane plaza. It means we do not have to at any toll plaza's more than a minute, but sorry to say Khara, Bikaner toll plaza is having it's worst services. From last 6 months I am daily travelling to & fro from this toll plaza. Daily we have a problem of traffic Jam here at the same. All of there till sensors are also not in good condition. Daily when we stop at the same because there till sensors are not working one man comes outside the booth with Fastag scan machine for scanning. Once I have written the same time taking problem complaint in toll complaint register also, but no action has been taken.
We request you to please take serious action against this toll plaza for wasting people's time.
Regards

Anuj kumar
[protected]

It was announced earlier that the lachhiwala toll in Dehradun was accepting toll through fastag. We were bound to rishikesh 23/02/2021 when we entered the lachhiwala toll. The employee there said that their fastag service was not yet started and we had to pay in cash. We asked him to take make the receipt for a return journey also which costed rs. 125 but he said that return journey had no toll, so he took rs 85 from us and gave us the receipt for rs. 85. After traveling for 1km we received a message that rs. 85 were deducted from fastag wallet from our paytm acc. So a total of rs. 170 was paid.
When i explained them the matter upon our return, the employee acted arrogantly and was not ready to resolve the issue and said that the return journey is not free and we had to give rs. 85 more, which we refused. So in total they were lying about everything and they wanted to forcefully take triple the amt for one side toll. This is absolutely absurd.

The receipt of cash payment and paytm fastag money deduction message for 23/02/2021 at 07:26 AM at lachhiwala toll, Dehradun is attached below.

The water coming in Drain on Mehrauli-Mahipalpur Bypass road is Drain out in the drain which situated on NH-8.This drainage system was since long time.Now the Drain connection blocked by the NHAI workers, which connect to the drains of Mehrauli-Mahipalpur Bypass road.Due to the blockage, water stagnated at various places on Mehrauli-Mahipalpur Bypass road and water percolate under the slip road and water coming from the panels of Retaining wall o[censored]nderpass.Due to blockage retaining wall may be damaged. Please clear the blockage, so that water stagnation problem can be resolved and damaging of retaining wall can be avoided.

I travelled from BILASPUR (CG) to RAIPUR (CG) on[protected]. Night halt at Raipur. Return journey from Raipur to Bilaspur on 21-02-21. The following deductions were made from my Fastag at Bhojpuri Toll Plaza against Fastag No. E[protected]B15 D3EA:-

S No Date Time Amount(Rs) Balance(Rs) Trans ID
1) [protected]:46:16 PM 80 860 0010012102201348113591

2) [protected]:50:03 PM 40 820 0010012102210057028125

[protected]:49:05 AM 80 740 0010012102211112208873

It may be observed that I had not passed any Toll Plaza on 20-02-21 at 09:50:03 PM due to night halt at Raipur. Still an amount of Rs 40/- was deducted from my Fastag account.

Similarly, on 21-02-21 at 10:49:05 AM when I passed Bhojpuri Toll Plaza on my return journey within 24 hours, an amount of Rs 40/- should have been deducted instead of Rs 80/-. Thus a total amount of Rs 80/- was deducted in excess from my Fastag account.

Kindly refund the excess deduction of Rs 80/- (Rupees eighty only).

Vehicle No. CG10AJ8695
Contact No.[protected]

Wrong FasTag charges to MH12 registered car at Khed Shivapur toll plaza.
1) Car No MH12 ET 4626
2) Charged Rs.95 for first travel
3) Charged Rs.50 for the return travel
4) As per Order/Notification All MH12 and MH14 passing are exempted from Toll charges but due to Fastag system, Toll charges got debited.

As MH12 registered vehicles are exempted at this toll plaza, these wrong charges shall be reversed.

Regards
Sameer

Hello sir. I m Dr pankaj traveling from Nagpur to Gadchiroli today morning there is onr toll between nagdhid to brampuri toll employees charge us double toll 60 rs inspite of available Fastag Paytm balance.
Kindly look in the matter and take appropriate actions.
Thanking you
Dr.pankaj Kamelwar
[protected]
Submitting receipt and screenshot of available Fastag Balance

I want to complaint against toll plazas who doesn't have fastag facility at their booths. If fastag is compulsory in all toll plazas then why some booths are not using it. If anyhow someone is not able to pay via fastag you people are charging double, but what if your booths have no fastag.

On pune-solapur road varavde toll plaza.
our vehicle no mh12lt8226 has charge double toll in cash amount. despite having money on vehicle fastag.

On 18th of this month my fast tag account with icici bank debited by 75 rupees but toll people blocked us and charged penalty of Rs 150/- please reimburse the amount along with penalty for harassment and delay. My niece was traveling alone with her small kid

I travelled from NASHIK to DHULE at 14 february 2021. According to rule if toll amount deduct at Chandwad toll plaza i.e. RS.135, amount should not deduct at laling toll plaza (Dhule). But at both toll plazas amount deducted from my car fastag . My car number is MH15HG1099. so I request to refund my deducted amount at laling toll plaza i.e. RS 135

Hi Sir, I would like to bring your notice that, there is no proper road way between Gajapathinagaram to Bobbili Which is NH26, from last two years, there are number of incident's that people met with accidents, some were spot death on this roads. There are lot of pot holes on this road which are the major reasons for accidents. It is the only road way connection for Bobili from vijayanagaram and every day there are lot of RTC buses and vehicles use this road as a primary connection for Bobili. Could you please help us with this issue sir

It is to inform that I had crossed Badarpur Sarai tollplaza on 25.5.21 at 09.17 & 18.20 with DL3CCS4346 vehicle, however, while crossing on 26.5.21 at 08.58, i was charged with double fare due to noncompliance of fastag rule.

It is to inform that the time is within 24 hours. so i request you to kindly revert back my 52 rupees at the earliest.

Yours truly
sadishkumar
[protected]

My car MH 15 CD 4240 travelled from tata hospital mumbai to Nasik on 16th december 2020 at arjunali toll plaza at 3.59pm toll deduction from fast tag was twice on 7.30pm that is Rs.110/- twice total deduction Rs.220/- I am trying to contact arjunali toll plaza for refund but no such information seen online for refund or any contact number found

On 24th Feb my Car reg No : TS07UA7799 passed Gachibowli, Hyderabad ORR and exited next immediate exit Kokapet of Fare 10/- for which Fast Tag through PayTm on number [protected] debited 110/-
Can I have resolution on this.

When car is exempted at Kardha Toll Bhandara then also they are charging money or Scanning fastag and charging getting debited.

Please provide free fastag to the Indian Army personnel when he is going somewhere on leave from his vehicle.

The company in subject collected 3 times more toll. Actuals was 30 and they collected 120.
Firstly they collected toll through fastag and marked my fast tag invalid.
Although balance was available.
Now I had to go through cash lane and again pay double amount Rs. 60.

Request you to take quick action and revert my hard earned money.

Contact no. [protected]

I was coming from mumbai to thane. My fast tag account was having money more than the toll amount plus security deposit of rs.200. My vehicle was shown as blacklisted
at mulund toll plaza. I crossed the toll plaza at @ 1.00pm. The receipt for toll paid in cash shows time as 10:56:32.
I believe something drastically fraudulent activity is going on at this toll plaza. This gives mental stress as well which is quite risky while driving a vehicle.

RSir
I have balance in my tag wallet and but the person at toll said your wallet is blacklist on 01:17 pm and He made a slip for cash Rs.210 without my concern and I said in morning I crossed here on 10:40 am But he didnot listen my word and gave slip of cash in my hand take rupees 210 and show temper to me
So, I humble request to you please take a strict action against him as he is local to that area so he showed temper to me and also he made slip of Rs. 210 of cash whereas balance in my tag wallet
I am sending the cash slip and check it and return the money and make a action against him so that he will not do again with any customer