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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 208

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S
smanoj264
Feb 22, 2021
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Today at Haladgaon toll plaza in return journey rs.70 deducted as against rs.35
MH34K 8654 Vehicle number
+1 photos
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    nrane98
    Feb 22, 2021
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    I travelled from mumbai to pune and I was having sufficient balance in my wallet. I was debited at khalapur tollfor Rs.203 and was supposed to det debited for Rs.67 at Talegaon Toll. But at talegaon toll they forcefully charged me Rs.203 again. since I was in hurry I paid it in cash but this is not fair as I was having sufficient balance of Rs. 67 to be debited at talegaon toll. I have attached the screenshot of the same. Please refund me my money as its toll collectors fault.
    +1 photos
    May 16, 2021
    Complaint marked as Resolved 
    Refund was made. Thabk you
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      Wb65c
      Feb 22, 2021
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      Respected sir,

      In farakka toll plaza they are not providing double sided ticket and for fast tag there they want extra money for making

      Please correct these two issues which we are facing per day

      Thank you
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        D
        Digambar Singh Kuntal
        from Delhi, Delhi
        Feb 22, 2021
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        I was waiting in Toll lane on Rajadhok toll plaza since 20 minutes.. very bed managment of this toll plaza.. always I am facing this problem.. and as I know that if any person wait 3 minutes and more time. he will be exempted from toll.
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          M
          mangalesh u.s
          Feb 22, 2021
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          Paid extra toll, this is message i received (Dear Customer, Your FasTag A/c has been debited for Rs. 20 for transaction by Vehicle KA03NB0008 at Toll Plaza 1 @ Km 14+825 on[protected]T14:13:05. Balance amount in the A/c is Rs. 308.38 - HDFC Bank Ltd.)
          But toll collection guy operator ID :6017 collected double i, , e ₹40 saying you have no balance ticket number#M4742309EZ
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            M
            Manohar Bingi
            Feb 22, 2021
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            Evry day ther is a late going. No mention atuo scaning for fasttag please do sumthing.thi adress is bhiknoor toll plaza Nizamabad to Hyderabad highway.
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              G
              gclanuj
              from Deoli, Delhi
              Feb 22, 2021
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              Road is badly broken from starting of Rohtak Bypass to Bhadurgarh. We have also paid toll for a this Road. Please repair Road as soon as possible. Road having patch holes.
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                A
                anupam sarma
                from Guwahati, Assam
                Feb 22, 2021
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                Address: chagsari guwahati

                Yesterday deducting more amount from my fastag which is 105 but same day my brother go from (Changsari Toll gate Amingaon Guwahati) this toll gate They deduct from him 55 only, so kindly toll me why the difference
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                  S
                  shashank nerkar
                  from Pune, Maharashtra
                  Feb 22, 2021
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                  Address: Satara

                  I have Fastag added to my card. Still this toll refused yesterday, saying that it is Blacklisted. I showed him the balance in account. It has always funds maintained in account. Still they charged me double toll amount, it was not my mistake. This is a loot of common people. Some action should be taken on them.
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                    N
                    Naseeb Kunjumohammed
                    Feb 22, 2021
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                    Address: Kumbalam toll plaza Ernakulam kerala

                    They are stoping the vehicles who dont have a valid tag or balance in there wallet at fast tag line and the vehicles with valid tags have to wait behind them till they solved the issue, it may be 10 minutes 15 minutes even 30 minutes or 1 hours they dont care. They are not ready to move the invalid tag owned vehicles somewhere else from the fast tag line, this caused heavy time loss for the following vehicles.
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                      B
                      [email protected]
                      Feb 22, 2021
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                      Address: Muzaffarpur

                      Dear NHAI,

                      Are you guys making fool to common people. This complain is just for your information, Now I am going to lodge a complain in consumer forum. While crossing Pokhraira Toll plaza as per counter boy my fastag has been blacklisted so I have to take window ticket for Rs.50 (Actual fare : 25) so I have taken a token of 50 & after 30 min I received a message the Rs. 25 has been deducted from my Fastag account .

                      Now My concern is that if fastag is not working so you have charged double amount and after 30 min you have dedicated rs.25. Now how much amount you will pay to me ???
                      I am going to sue you in consumer court. You guhs are making fool to common people.

                      Regards
                      Gaurav
                      [protected]
                      Fastag no : [protected]
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                        K
                        Khursheed0001
                        Feb 22, 2021
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                        Dear Sir,

                        The more then double charges, the toll plaza employees are charging from general public, is a kind of public robbery. Please make a provision of issuing fast tags at toll plazas to the commuters rather imposing fines. It is illegal and unconstitutional.
                        Public is owner of the roads, paying costs and interest on Government borrowings by their tax collections and now paying toll also using the roads. Imposition of fines is excessive and is kind of suppress. Besideto it, the employees of road contractors are misbehaving and bullying the people.
                        Kindly remove this illegal fines with immediate effect. Receipt of Toll Plaza is attached herewith for reference.
                        Regards,
                        Khursheed Ahmed,
                        37 Preeti Enclave Majra
                        Dehradun (Uttarakhand)
                        +1 photos
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                          A
                          ADThigale
                          Feb 22, 2021
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                          Address: Maliwada, Aurangabad Maharashtra

                          Maliwada toll plaza, Aurangabad-Beed Highway Aurangabad, Maharashtra, is Taking more time to take Fastag than expected. Even the staff is rude. Plz. Do the needful.
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                          Fastag is being scanned Manually
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                            F
                            Fastag2021
                            Feb 22, 2021
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                            Address: THUVAKUDI TOLL PLAZA TEICHY

                            Hello sir, I'm THANGARAJU K.
                            I have passed TRICHY THUVAKUDI TOOL PLAZA 21-Feb-2021 Time 3.23PM,
                            that toll plaza person said sir your fastag no balance pay 65+65 =130 with finality I paid, after 2 km passes in my fastag amount also deducted 65 rupees. After return I said the details asking him why you are taking double payment in my account. The person speaking irresponsible speech. It's not my compliment you go anywhere compliment yourself.
                            Thuvakudi police also not reaponce
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                              R
                              Rajeeb Kr Baro
                              Feb 22, 2021
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                              Address: Madanpur. Kamrup Assam.

                              I hv cross the Madanpur Toll Plaza on[protected] and[protected] during that time I hv paid the double tax with fast tag.. Why tacking this type of double tax in single crossing the toll plaza
                              +1 photos
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                                M R Bhalerao
                                Feb 22, 2021
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                                Address: 701, Gemini riverfront soc , aundh, Pune 411007

                                Good morning, yesterday I travelled on NH4 pune Banglore highway, returned on the same day. The daily pass cost is Rs 120/- at khed shivapur toll plaza. But I got debited for Rs 95 while going and while coming ₹ 50 got debited.
                                ‘Dear Customer, Your FasTag A/c has been debited for Rs. 95 for transaction by Vehicle MALBJ512TMM040987 at Toll Khed-Shivapur Toll Plaza on[protected]T17:33:36. Balance amount in the A/c is Rs. 1105 - HDFC Bank Ltd.
                                Dear Customer, Your FasTag A/c has been debited for Rs. 50 for transaction by Vehicle MALBJ512TMM040987 at Toll Khed-Shivapur Toll Plaza on[protected]T21:14:22. Balance amount in the A/c is Rs. 1055 - HDFC Bank Ltd.’
                                Please revert the extra amount to my account.
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                                  P
                                  [email protected]
                                  Feb 22, 2021
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                                  Sir
                                  As we use to come through dhulagarh toll plaza which comes under state West Bengal Dist Howrah, as this route is heavily traffic of vehicles..fastag machine are not working on this toll due to that heavy traffic jam.

                                  And most importantly while entering on toll there is no lane maintenance / or division is there so many vehicles use to change lane of regular basis and create unecessary jam and accident.

                                  Sir being tax payers to govt of India for using highway through you I would request you that on dhulagarh toll kindly make a separate one lane of heavy vehicles (truck), one for passengers buses and other possible for small cars.
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                                    P
                                    poolicemp
                                    Feb 22, 2021
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                                    Address: aliyapur toll plaza on nh34

                                    I'm pankaj Singh chandel s/o chandrapal Singh..i'm employee in madhya pradesh poolice and post is head constable and posting place singrauli poolice station..
                                    supervisor jevendra Singh chauhan inka kahna hai ki poolice department ka toll tax free nhi hai jabki mai on duty tha aur inka behaviour bahut hi galat hai..
                                    jab stop ke sath aisa behaviour hai to fir normal customers ke sath kaisa hoga..
                                    i humbly requested you dear sir ispe turant action liya jaye..
                                    thank you
                                    +1 photos
                                    Feb 22, 2021
                                    Updated by poolicemp                                     I'm pankaj Singh chandel s/o chandrapal Singh..i'm employee in madhya pradesh poolice and post is head constable and posting place singrauli poolice station..
                                    supervisor jevendra Singh chauhan inka kahna hai ki poolice department ka toll tax free nhi hai jabki mai on duty tha aur inka behaviour bahut hi galat hai..
                                    jab stop ke sath aisa behaviour hai to fir normal customers ke sath kaisa hoga..
                                    i humbly requested you dear sir ispe turant action liya jaye..
                                    thank you

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                                      Z
                                      Z A H
                                      Feb 22, 2021
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                                      Address: Talapady

                                      I was charged a penalty fee on my car even though it had a valid fastag.
                                      Vehicle number. KL60R9891
                                      +1 photos
                                      Feb 22, 2021
                                      Updated by Z A H                                       My car has been blacklisted and I was charged double the toll even after contacting the Toll Manager Mr. Shiva Prasad who informed me that I was legally allowed to pay the actual toll amount without the penalty.
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                                        R
                                        Ranjyoti Deka
                                        Feb 22, 2021
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                                        Dear sir
                                        This is to inform you that the toll gate management at Madanpur toll plaza is pathetic. Even while having fastag as well having balance vehicles are made to stop for long time . There is no separate lane for cash and fastag resulting in long ques. Hope this issue addressed and commuters are relived.
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