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M
Md Asif Siddiqui
from Musafir-Khana, Uttar Pradesh
Feb 18, 2021
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Address: Rae Bareilly lucknow road

While passing from Lucknow Raebareli road at dakhina shekhpur toll plaza at lane no 9 forcefully taken double 95*2 =190/ and my vehicle no.also not marked in receipt why?
Why taking twice when I promised for fastag . This not fare.
Details are below: Trans id:[protected], TC ID: MKO4047, Lane no. lane9
Date &Time:[protected]:14:01
Veh reg.no: AF00

Please take action immediately.
My details: v.noUP32TC2151
Md Noman Siddiqui mob.[protected]
+1 videos
Feb 18, 2021
Updated by Md Asif Siddiqui ADVERTISEMENT

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Md Asif Siddiqui
Feb 18, 2021
Mark as Resolved

While passing from Lucknow Raebareli road at dakhina shekhpur toll plaza at lane no 9 forcefully taken double 95*2 =190/ and my vehicle no.also not marked in receipt why?
Why taking twice when I promised for fastag . This not fare.
Details are below: Trans id:[protected], TC ID: MKO4047, Lane no. lane9
Date &Time:[protected]:14:01
Veh reg.no: AF00

Please take action immediately.
My details: v.noUP32TC2151
Md Noman Siddiqui mob.[protected]
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Not yet resolved, this is only called loot. There is no provision in constitution.
If you have to take toll at plaza then why Road tax taking while Vehicle registration.
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    A
    Ashish Kumar Sinha 123
    from Guwahati, Assam
    Feb 18, 2021
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    Address: PUNDAG TOLL PLAZA, HAZARIBAGH TOLL WAY

    महोदय
    जब मेरी गाड़ी न. JH09AE5868 PUNDAG TOLL PLAZA( Hazaribag TOLL WAY LIMITED) पे पहुंची l मेरी गाड़ी में fastag का स्टीकर और रिचार्ज भी था लेकिन उन्होंने पहले तो ये बोला की आपका fastag रिचार्ज नही है इसलिए आपको डबल चार्ज लगेगा, परन्तु जब मैंने उनेहे बोला की मेरा fastag रिचार्ज है और मैंने fastag का बैलेंस दिखाया तो वो माने और इस बार उन्मेहोंने मेरी गाड़ी का गलत न० एंट्री कर के मुझसे डबल चार्ज ले लिया इसके बाद मेरे मोबाइल में fastag से भी पैसे काटने का मेसेज आ गया (Paid Rs. 105.0 FASTag toll fare for vehicle reg. no JH09AE5868 at Pundag on on 18 Feb 2021, 12:32 PM. Toll txn Id: [protected]. Updated Paytm Bal: Paytm Wallet- Rs 159.75)
    अत: मुझे काफी नुक्सान उठाना पड़ गया है अत: आपसे अनुरोध है की उचित कार्यवाही कर के में नुक्सान की भरपाई की जाय और मेरे बाकी पैसे यानी 210/- वापस की जाए
    P
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      H
      hkgupta20
      from Noida, Uttar Pradesh
      Feb 18, 2021
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      My car having chasis no. MAT626350LKN50034 (NO. WAS APPLIED) HAVING FAST TAG customer ID 10414885. Baroda fast tag[protected] charged rs 105 on each day16/01/2021 and 18/01/2021, i. e. Rs 210, , while on these days due to kusan andolan these tolls were free, then why they charged.
      So I am requesting you to refund rhe above amount to my fast tag account,

      Thanks and regards
      Harvinder Kumar Gupta
      [protected]
      +3 photos
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        G
        geologistbaskar
        Feb 18, 2021
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        Address: No 46 GVG Coimbatore, Tamil NAdu

        Sir,

        Last 3 months I have been continuously calling and sending mail to the PNB Fstag team to send my replacement FASTAG card and paid Rs 100 for replacement. I called more than 90 times and sent mail to [protected]@pnb.co.in and called 80 times to [protected].

        But they are not considering and resolving my request, even they are not replying.

        I really frustrated and disappointed by PNB Fastag worst service

        Name: Baskaran
        Mob: [protected]
        E MAil: [protected]@gmail.com
        Car NO: KA02 MJ 3780

        Please reach them and take action immediately and resolve the issue
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          S
          sanjay kumar katiyar
          from Delhi, Delhi
          Feb 18, 2021
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          Address: Raebareli

          I seldom go on highway, why should I be charged twice for not having fastag.
          This is cheating.
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            S
            syedhasanjilani
            from Chennai, Tamil Nadu
            Feb 18, 2021
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            Website: NHAI

            There is always a chaos at Gabhana toll Plaza, on NH93, Aligarh. today it took almost half an hour to cross it, at 10:45 pm, whereas NHAI says that more than 3 minutes waiting time will let vehicles to pass free, but the staff didn't bother at all. I got charged while they pass me for free. I want my refund. I'm attaching the video, in which you can see the chaos that they make by blocking 1 or 2 lanes and making passengers suffer.

            These are my vehicles detail.

            Car no: UP81AW6222.
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              S
              sabyasachiroy.dsp
              from New Delhi, Delhi
              Feb 18, 2021
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              Address: Palsit Toll Plaza, Durgapur Expressway, Genraghata, West Bengal 713151

              On 03.02.2021 while going to Kolkata from Durgapur (W.B) I crossed Palsit Toll on NH#2 on my car bearing Regn No WB40U 4765 at 0856 am.The amount charged was Rs 85. But I returned on the same day i.e. on 03.02.2021, and I crossed the Palsit Toll on my return journey at 04:12pm and the amount deducted through my fastag was Rs 85 again instead of Rs 45. How could they charge Rs 170 on both way journeys when I have completed my bothway journey within 24 Hrs. The toll charges for both way journey in the same day at Palsit Toll Plaza is Rs 130. Please get my extra amount refunded in my account.
              I am providing photos of the messages of deducted amount as supporting documents.
              More details are furnished below:
              Order No:[protected]; Veh.No: WB40U4765 ;Toll crossed on 03Feb 2021, 08:56 AM :Fastag ID:34161FA820328E4009B18E00
              Order No:[protected]; Veh.No: WB40U4765 ;Toll crossed on 03Feb 2021, 04:12 PM ; Fastag ID:34161FA820328E4009B18E00
              +2 photos
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                D
                Darshan Vanigotra
                from Shimoga, Karnataka
                Feb 18, 2021
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                Address: Hampi express ( Thimmalapura )

                Hi sir I’m Darshan chitradurga 577501

                The new rule about the toll that non-fasttag charges would be double than fasttag charges and it would be start implementing on feb 15 2021 but they started to double the charges from feb 11 2021 ( toll name - Thimmalapura )
                ( Hampi express )
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                  M
                  Manoj@tyagi
                  from Ghumarwin, Himachal Pradesh
                  Feb 17, 2021
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                  Sir

                  I travelled from hapur to gaziabad via chhajarji toll plaza, buyed a new fast-tag on dated 16 Feb'21 and for that payed ₹200. In ₹200, the clear balance is 150₹. Since I had to return back on the same day, So I requested the person to add some more money in my paytm wallet so that i can come back without any obstacle.So added ₹150 more in the paytm wallet. During one way ₹125 got deducted at one toll and while returning back on 17 Feb'21 at 4:00 AM, they stopped the vehicle and said that you have low balance and you have to pay additional penalty with toll. I wasted my 40 minutes trying to convience them that the balance is enough to pay the toll. But they didn't understand and i had to pay ₹250 in cash(via ticket no. - 1197112 dated 17 Feb at 4:42 am). The behaviour of the employees there was very pathetic and i was unable to understand who all were the employee because none of them was wearing id card nor having any uniform indicating as if the local people were hired there to be and who do not have any way to behave. Presently my paytm has a balance of ₹175.
                  All the details are mentioned as below:
                  Vehicle No. - UK18H5773
                  Mobile No. - [protected]
                  Fastag no.[protected]
                  Date of journey - 16 Feb'21 wt 1:03 PM from Hapur to Gaziabad via ticket no. - (toll id -[protected]aP)
                  Return journey - 17 Feb '21 at 4:24 PM

                  So you are requested to refund the excess charge that has been paid by me.
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                    S
                    Sparshbhatnagar
                    from Bachhraon, Uttar Pradesh
                    Feb 17, 2021
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                    Address: House no. 66B, Mohalla Sotiyana, Kila Bazaria, Mainpuri

                    I was traveling from agra to mainpuri on 17 Feb 21 at 1535 hrs. At tundla toll plaza, I show my airforce icard, then toll worker scan it and leave me. After sometime I got the message that my toll tax has been deducted through fastag. Since I am exempted from toll tax my amount had been deducted, although my icard is approved and scanned at toll. Also at 1100hrs of same date during onward journey, I was exempted from this toll and no amount deducted. Kindly take appropriate action and refund back my money.
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                      A
                      Abhay dadhich
                      from Bhopa Ki Dhani, Rajasthan
                      Feb 17, 2021
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                      Address: Bundi Rajasthan

                      Sir, I want to submits complain against Barkheda, chand lai, toll plaza section Goner- Tonk (sadar) Rajasthan. Sir I have fast tag also in my car and at the time I reached there Paytm was showing Rs 110 in my account but toll guy said insufficient balance so I added 500 and again go then again he said insufficient balance and insisting to pay Rs 200 cash only while I have balance in card Rs 610/- same time in my tag Rs 40/- deducted but he stated abusing and asking 200/- again so I have to pay 200 even I have fast tag only and even Rs 40 already deducted . This is totally unjustified pls refund my money and punish them by putting penalty on them. Ticket no[protected] date 17/02/2021 time 13:59:24 booth and operator no w02 26036. Vehicle no HR 26 BV 2356.
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                        Harsh M99
                        from Ghumarwin, Himachal Pradesh
                        Feb 17, 2021
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                        We have monthly pass of barkheda toll plaza of IDFC bank. On last month end we were going to recharge our local pass but toll plaza refused to recharge as they told us that a new fastag of airtel had issued to us on 8 January but we denied and told them that we never applied for new fastag, but they refused and told us that we had to talk to airtel. So when we talk to airtel they told us that you have not issued new fastag so toll plaza will recharge your fastag so when we again go to toll plaza once again they refused us even after when we told them about our talk to airtel customer but they said we have to talk to NHAI to solve our problem. So please solve this issue ASAP. Car no. RJ14XC7212
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                          S
                          sachin7godara
                          from Panvel, Maharashtra
                          Feb 17, 2021
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                          Good Evening,
                          I Sitaram Godara owner of vehicle number MH43BG4213 would like to inform you that people of THIKARYA Toll Plaza (302026) JAIPUR are misbehaving very badly as they are not reading the FASTAG of vehicle with the BARCODE machine. Although I am having sufficient balance in my TOLL ACCOUNT and they are asking me to p[ay the toll amount in cash and are not allowing me to GO until the amount is not paid in CASH. The timing of this incident is around 8:00 PM (Approx) on 17/02/2021. On a serious note I am also providing you the proof of the Incident through a video.
                          I would like you to look after the people involved in the INCIDENT.

                          Thanking you.
                          +1 videos
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                            S
                            sattyam7
                            from Pune, Maharashtra
                            Feb 17, 2021
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                            Address: Pune

                            Dear Sir/Madam,

                            I am raising this complaint which is related to Toll charges. Issue is as below:

                            I have had enough of Balance in my FASTAG wallet but since toll operator has had issues with his scanner & status showed as blacklist wherein I could not understand why such a status when I have had enough balance.

                            For that he demanded to pay by cash & charged penalty of double charging which is not acceptable as a common man of this country.

                            As first toll could deduct properly, 2nd toll had issues and again third toll on my way to Pune again scanned properly. So this shows there is an issue with Anewadi Toll operator(Near Satara-Maharashtra) Scanning device & not with my FASTAG account.

                            This has happened with almost 7-8 commuting vehicles & when raised issue with Traffic Police standing near by they forced us to leave early giving traffic congestion as a reason & i had an argument with them with no proper support.

                            I am attaching the manually double charged receipt along with my FASTAG account balance for your reference(which clearly shows enough balance) in my account.

                            I am an IT professional & worked for more than 20 years in different IT companies and received lot of awards for my dedication & giving proper solutions to customers.

                            In the above case automation has been implemented but what if automation fails? For that there is a manual process which needs to be followed which is missing in this case.

                            I am a big admirer of Nitinji Gadakariji & following him for his innovative ideas & solutions which are helping our country enormously. But the implementation by middle men is not being done properly which is causing lot of pain as a common man of this country.

                            Request you to please look into this issue of double charging and order Toll Operator to return double charged(access) amount.

                            Details for your reference :
                            Name of Complainant: Satish S. Saptasagar
                            Vehicle : MH-14 DN-6625
                            Make : Maruti Suzuki Swift.
                            Attachments for reference :
                            1. Double charged receipt
                            2. FASTAG account statement which shows enough balance.

                            Thanking you,

                            With regards,

                            Satish Saptasagar

                            Every automation has a potential
                            +2 photos
                            Mar 03, 2021
                            Updated by sattyam7                             I have not received any updates till now on my complaint
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                              Praaun
                              from Noida, Uttar Pradesh
                              Feb 17, 2021
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                              Address: Old bdo office lane pratapbagan bankura

                              My car number isWB 68Y 1488. I had already applied for fastag.now do I have to pay fine in every tolltax twice
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                                S
                                Sunil Muttalamari
                                from Khadki, Maharashtra
                                Feb 17, 2021
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                                Dear Sir,
                                I have received a SMS from VK-VAAHAN that Vehicle Number MH15GF5268 is not issued a FASTag & snap is attached for your reference & it is active from more than one year.
                                HDFC FAS TAG Acc Nr.:- [protected]

                                Regards,
                                Sunil M
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                                  Mbhavimani
                                  from Pimpri, Maharashtra
                                  Feb 17, 2021
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                                  Address: Parvati Pune

                                  Pune Khed Shivapur Toll is not applicable for MH12 personal vehicles from Feb 2020, even though fast tag is sensing & amount is getting deducted, please check your system & arrange for the reversal of the same earliest & retune your system that such incidences are avoided in future.

                                  My Vehicle no is MH12 LP 6219
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                                    vishu0060
                                    from Pune, Maharashtra
                                    Feb 17, 2021
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                                    I have Axis bank Fast tag account with customer ID : [protected] for my vehicle number MH14GY6126. From last couple of day i am not able to recharge Fasttag due to which I am facing a huge issue and am not able to travel. It is giving me error of Transaction exceeded.
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                                      Deepankur Gupta
                                      from Dudura, Jammu and Kashmir
                                      Feb 17, 2021
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                                      Address: Bann Toll Plaza

                                      I am writing this to inform you of the following complaints regarding particular Toll Plaza:

                                      1. The Bann toll Plaza is not operating on the regular protocols of NHAI.
                                      2. No Boom Barriers are available at the Toll Plaza, manual barriers are being use & they are damaging the Vehicle of people.
                                      3. The Toll Plaza is taking cash in Fastag lanes.
                                      4. There is no specific use of fastag sensors in any of the lane, the Toll Plaza is using manual scanners at each lane for scanning of FASTAG.
                                      5. There are hourly long vehicle jam is happening on toll plaza because of mis-management of the Toll Plaza employees.
                                      6. The Ill-Mannered & rude behaviors of toll plaza employees is a plus for the regular commuters of the toll. They can often use false language with the commuters.
                                      7. All the lanes are never operational on the Toll Plaza, they purposely close 4-3 lanes for hours.
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                                        Yogeshparale
                                        from Ghumarwin, Himachal Pradesh
                                        Feb 17, 2021
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                                        Dear sir,

                                        I am yogesh d parale, my vehicle no is mh12fp2176.
                                        As per circulation regarding local vehicle should get toll tax exemption on respective toll booth.
                                        But on khedahivapur toll plaza charged me both way toll tax in cash. Also while returning toll plaza person not willing to give receipts, but after my strong posture he given me receipt which is not mentioned vehicle number.
                                        Receipt no 3212039 on 14/02/2021 pune to vai
                                        &
                                        1228118 on 14/02/2021 vai to pune

                                        My request is please give refund me the amount

                                        Regards
                                        Yogesh parale
                                        +1 photos
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