National Highways Authority of India [NHAI] Complaints & Reviews

I have been charged Rs.105/- for one-way travel through Madanpur Tool Plaza once while going from Guwahati to Siliguri on 7/2/21 and again while returning on 13/2/21 an amount of Rs.105/- has been deducted from my Fasttag Wallet though the charges for one-way travel is Rs.55/-.The number of my vehicle is AS01BP9241.
Please check and return the excess amount charged for the above mentioned date.

R u charging more toll charges for photographer and designer suits of hon.PM.and other respected politicians.who r in government.

Dear sir i travelled yesterday from ozar to jalgaon. i have fast tag also.but each and every toll plaza i got charged.at pimplegaon i charged for 155.at chandwad i charged for 135 and laling dhule i charged for 135.what the hell is going on.i am local for pimpalgaon toll and free entry for the same.my car no is mh 15 dm 0860.please solve the issue.

Travelled from Tirunelveli to kanyakumari and Kanyakumari to Tirunelveli on[protected]. Paid Rs 190/- for to and Rs 190/- for fro.Totally 380 rupees which is twice the toll amount(Toll enclosed). But according to govt. twice the amount will be charged only from[protected]. Because of this we are highly disturbed. Kindly take necessary action and repay the excess amount. and also they have to pay for the inconvenience caused...

I reached the Omalur toll gate counter at 6:44 pm yesterday and i saw the message that the gate was not opened due to insufficient funds in your account, so I paid Rs. 150 / - with 100% penalty and receipt received. At exactly 6:49 p.m. the text message came in that the toll fee of Rs. 75 had been withdrawn from your account at the time of 6:42 p.m. i need clarity on this and the amount of Rs. 150/- should return to me.

The toilets on the national expressway, especially ladies toilet is in a pathetic state. It is filthy, smelly and brings down the experience of an otherwise lively ride.

This ir true for both vadodara and ahmedabad end.

Reliance provides a much better experience.

Please give those toilets to private parties.

I have received following message just now... However my CAR is in Jhansi.

This is 3rd incident. It seems fraudulent attempt.

You Paid Rs.25 at Main Plaza Village Jakhauli of DL5CR1167 on 16/02/21 10:33:27. Avl Bal Rs.260.70 Txn ID: FT[protected]

I reached the Omalur toll gate counter at 6:44 pm yesterday and i saw the message that the gate was not opened due to insufficient funds in your account, so I paid Rs. 150 / - with 100% penalty and receipt received. At exactly 6:49 p.m. the text message came in that the toll fee of Rs. 75 had been withdrawn from your account at the time of 6:42 p.m. i need clarity on this and the amount of Rs. 150/- should return to me.

Dear sir on 06th February 2021 when i was passing through kaza toll gate, my car roof was hit by the gate present there. the car (fast tag) got scanned by the scanner and the gate got lifted, so then i started driving the car but the gate present there got suddenly closed and it hit the roof of my car and got damaged. my car number is AP16DY5736. WHEN I COMPLAINE TO THE STAFF PRESENT THERE, THAY WERE VERY RUDE AND DID NOT ANSWER PROPERLY. PLEASE REQUEST YOU TO TAKE NECESSARY ACTION IN THIS REGARD

Passengers suffered bus standing more than 20 minutes in Vikravandi toll gate

I couldn't recharge my fast tag since feb15th, it says you have reached maximum limit

दिनांक 15 02 2021 को गाड़ी नंबर UK07AS7645 का बिना टोल पार किये फास्टैग से 85 रु टोल काट लिया गया ।जिसका msg यहां पोस्ट कर रहा हूं।
Dear Customer, ICICI Bank FASTag linked vehicle no. UK07AS7645 has been debited with Rs 85.00 on[protected]:55:25 for toll charges with trip number[protected] at Sivaya Toll Plaza Plaza on[protected]:20:24. Avl. bal. is Rs 15.00. Call [protected] in case of dispute.

Sir,
I am complaining about NH 509, stretch between Aligarh to Sadabad.
This particular road stretch has too many unnecessary speed breakers.
No intimation or board has been provided by NHAI. Being a toll highway, the run through movement of vehicles is badly effected. Sudden vehicle stops lead to accidents and damage .Pieces of broken glass can be usually seen on this road. Moreover, being a single road, it is more dangerous while driving during night as head lights of vehicles make you almost blind.
So, I urge to have a keen notice about this and removal of breakers for better driving exprience and saving lives of commuters must be duty of authorities.
It will be better to have breakers on link road approaching main road rather on this stretch.

Hope you forward my complaint further for better results.

Thank you.
Name : Rupinder
Prof : Driving
Mobile : [protected]
Email id : [protected]@gmail.com

We were stuck at Raje toll plaza for 2hours as my fastag has sufficient balance and activated but they said fastag has insufficient balance despite 1000 balance.They charged me double I had no money to pay them they misbehaved and said leave the vechile and go.I contacted toll office they also started misbehaving.I called 1033 after trying 20 minutes they told your fastag is ok next time when u will stuck don't pay them call us.I stuck with my wife and 1year baby.I want my money returned which I have borrowed from someone else and this act should not be repeated with someone else.

Hello Team,

I have been charged extra for return journey. My understanding is if we return back same day via same toll plaza then return journey fast tag charges will be less. other toll plazas have charged less on return journey. But i see that "Kadabhalli (Kirasave) Toll Plaza" is charging same amount 45 rupees for forward and reverse journey of same day.
I am requesting for refund. attached are receipts.

Mathni toll plaza has taken double charge from me and said my fastag is black listed when I asked and raised voice against it my ICICI customer care executive answered me that my fastag is active and in use .
I want my money back .
From mathani mouda toll plaza nagpur Maharashtra

I was travelling from moradabad to chandausi by my car and in between there was a toll tax the service man asked for cash although i have fastag and also deduct the money from my paytm wallet. Please look into this matter.

This is regarding highway road conditions and toll booth hurdles. We have sent email RO-NHAI repeatedly as below.

Aspected solution for following.
1. We traveled on NH from Ahmadabad(Gujarat) to Mandsaur(MP). At Vavadi Toll Plaza on 23 JAN, 9:35 AM (FASTag, Order ID :[protected], Transaction ID [protected]) paid ₹115. We have stopped near 12 to 15 min for paying through FAStag. Please arrange for a refund as the long wait period is not accepted. Also add additional Rs1000 for process/guidance charge and inconvenience faced. Also behavior was not correct at toll. Partial video attached due to size constraint. Best quality full video 641Mb recorded is available, if you have a link to share a large file folder we can share it.
2. Also road conditions are very bad from Ahmedabad to Vavadi toll plaza.

Suggestion:
1. Road conditions are too bad at the nearby majority of Toll booths.(This is not the correct solution to slow down the speed of vehicles for correction).
2. No yellow lines are seen at any toll plaza.
3. Please mention clearly the email address for contacting/complaining NHAI. This is not available on https://nhai.gov.in web page. Common man can not approach for complaint.

Please do the needful at the earliest and acknowledge us, respond to us or we have to post complaints in other forums and to higher authority/ministry.

Regards

Penalty of 125 charged on chhajarsi fee plaza from going to delhi mentioning that fastag is black listed. There was a long que so I paid the same and then checked with the bank that the fast tag is active.
There might be some problem in the reading machine. Request you to return my penalty. Thanks and Regards
Amit
[protected]
Raushan.[protected]@gmail.com

Toll booths name TP04 UTHAMAN
Section sumerpur to pindwara
Charging double toll on 15.02.21 for cash.
However as per NHAI site it should after 15.02.21