Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Feb 16, 2026
Complaints 8471
Resolved
214
Unresolved
8257
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 219

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
SKgingerRip
from Ghumarwin, Himachal Pradesh
Feb 7, 2021
Report
Copy

At hodel srinagar toll plaza haryana. there is always a lot of traffic and there is nothing we can do. When we asked why ? They don't gave proper reason and we have to wait atleast 30 to 45 min to reach toll plaza (100meter). Also fastag not working some time they always ask for money or say plz take ur vehicle back then forward.

Pls resolve this issue as soon as possible because they cause many problems like late for office and polluted our environment due to wait in toll plaza
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    D
    Dilipditya
    Feb 7, 2021
    Report
    Copy

    Address: Chittor kota road aaroli toll

    Dear sir
    Firstly if you can resolve than give compliant option to people.
    At kota chittor road aaroli toll name always have issue regarding poor scanning.Result is here you always find long queue of vehicle in fasttag as well as cash line.if you people can not provide good connection on toll you should closed.
    Whenever I asked regarding this staff always talk in bad manner with abusive language.where you find a shop first we pay and listen abusive language.it is only Indian toll.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      L
      Lakshya Sawaria
      from Bengaluru, Karnataka
      Feb 7, 2021
      Report
      Copy

      On the route to Udaipur from abroad
      At malera toll plaza
      At lane 1 we have been defrauded by toll employee of 100 rupees at around 3 pm

      Not about money, he will cheat others as well
      We are going to file police complaint as well at Udaipur police station
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        6
        69vrkumar
        from Malkajgiri, Telangana
        Feb 7, 2021
        Report
        Copy

        The personnel at Gudur toll plaza, telangana, instead of scanning the fastag have asked to show the balance in app and collected cash of rs 190/.

        I was having a balance of rs 2408/-
        Fastag customer ID 11183026
        Vehicle no TS10ET5724
        Date & Time at toll[protected] & 15:56
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Rohithrr
          from Noida, Uttar Pradesh
          Feb 7, 2021
          Report
          Copy

          Address: Kadapa to kurnool NH40 Highway

          While we traveling from kadapa to kurnool in the NH40 highway, The road is very bad and the patch alignment of the road is bad. The heavy up and down are present on the road. There are so many patchs in the road which made inconvenience. Most of the road got sinked one side.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            S
            Sushant Tavdar
            from Junnar, Maharashtra
            Feb 7, 2021
            Report
            Copy

            Address: PUNE

            Sir, My car having plate no MH14DA7444, yesterday i was trav3from pune to sangli. For pune vehicle's khedshivapur toll is free but the toll is deducted after asking the person he said we have exempted your toll...but actually it got msg now of deduction.
            I want refund of money. This was my second experience as toll deduction on khedshivapur toll plaza.
            Feb 07, 2021
            Updated by Sushant Tavdar
            On 6 fen 2021 Toll deducted at khedshivapur toll plaza for pune vehicle as the toll is free for pune & pimpari chinchwad vehicles. This was hapen on second time the toll person say your vehicle is exempted but after few time deductions messages arrive. And the same time we cant go back... please look into and refund the money.

            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Prakash Dhameliya
              from Noida, Uttar Pradesh
              Feb 6, 2021
              Report
              Copy

              Highways no .8
              Dilhi to Mumbai
              Dist.surat
              Near kadodara chokari
              Umbhel villege
              On the road bump
              So many trafik on road
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Markale Arun
                from Pune, Maharashtra
                Feb 6, 2021
                Report
                Copy

                I was travel from pune to kolhapur on 31/01/2020 but there is exemption for the vehicel registered under mh-12 and mh-12 but still they cut amount rs.95/- and also on 01/02/2020 irrespective vehicle registered under mh-12-sq-3048. The amount deducted through fast tag may please be credited to my account
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Satish Samnani
                  from Gaya, Bihar
                  Feb 6, 2021
                  Report
                  Copy

                  Mere fasttag jus ka number [protected] hai vical nuber CG10AQ2971 is ka pesa kata tha 11.55 am me par us nahi mana gaya or us se cash ki wasi ki gai or mere driver se cash liya gaya hai jis ko mwy atech kar raha hu mey ne dono dital uplod ki hai
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    M
                    milindangal
                    from Bengaluru, Karnataka
                    Feb 6, 2021
                    Report
                    Copy

                    My vehicle number is MH12KY5695. I travelled thru Khed Shivapur tollgate on NH4 - Pune Satara road on 2.2.2021 and 5.2.2021. As per law, vehicles registered in Pune and Pimpri Chinchwad bearing registration numbers MH12 & MH14 are EXPEMPTED at this tollgate from paying toll. However, toll is collected automatically from all the vehicles, fitted with FASTAG which is ill-legal Same happened with me and I had to pay toll of Rs.95 on 2nd and 5th February'21, under Trip number[protected] and[protected] resp. I now request you to refund me this amount of Rs 95 *2 = Rs. 190 urgently and oblige.
                    I HAVE ENCLOSED THE SCREENSHOTS OF THE SMS'S RECEIVED FROM ICICI BANK ABOUT TOLL AMOUNT DEDUCTION ON 2ND AND 5TH FEB 21.
                    Helpful
                    1 other people found this review helpful
                    1 found this helpful
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      F
                      faceman36
                      from Bengaluru, Karnataka
                      Feb 6, 2021
                      Report
                      Copy

                      Whenever we cross nangali toll in Karnataka, fastag not working and employees exhibit rude behaviour on ladies. No proper maintenance
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        Sanjay Bhalke
                        from Bhopal, Madhya Pradesh
                        Feb 6, 2021
                        Report
                        Copy

                        Address: Pune

                        I have travelled on 16th Dec 2020 to Shirwal, the Khedshivapur tool plaza charged me twice, the tool people said your fast tag is blocked and taken money Rs. 95 in cash.

                        attaching both the toll for your reference
                        1) fast tag bill
                        2) Manual receipt.

                        somehow i got notice, many times i never notice & paid tool twice.
                        requesting you to pls check at earleist.

                        Regards
                        Sanjay Bhalke
                        [protected]
                        Vehicle number MH24 As 0138
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          V
                          vikalp agrawal
                          from Kosi Kalan, Uttar Pradesh
                          Feb 5, 2021
                          Report
                          Copy

                          Address: Sarafa bazar kosi kalan mathura

                          Dear Customer, ICICI Bank FASTag linked vehicle no. HR51BR4290 has been debited with Rs 105.00 on[protected]:34:10 for toll charges with trip number[protected] at Srinagar Toll Plaza Plaza on[protected]:33:13. Avl. bal. is Rs 95.00. Call [protected] in case of dispute. In this date the government make free passing of vehicle .But the toll plaza attender can charge a toll tax . Many times the vehicles toll charges by attender
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            S
                            sunil jain sagar
                            from Indore, Madhya Pradesh
                            Feb 5, 2021
                            Report
                            Copy

                            Address: sunil kumar jain -9827380397

                            मैंअपनी गाड़ी एमपी 15 सीसी 2568 द्वारा दिनांक[protected] को यात्रा कर रहा था मुझसे सिमरी टोल प्लाजा सेक्शन झांसी द्वारा शाम के 7:32 पर गलत तरीके से दुगना टोल वसूल किया गया मेरी गाड़ी जब टोल प्लाजा से निकल रही थी तब ऑपरेटर द्वारा बताया गया कि आपके फास्टैग में बैलेंस नहीं है मेरा मोबाइल उस समय स्विच ऑफ था अतः मैं अपना बैलेंस चेक नहीं कर सकता था मुझसे फास्ट्रेक के नाम पर डबल पेनल्टी कर ₹200 वसूले गए मैंने बाद में मोबाइल चालू होने पर अपना बैलेंस चेक किया तब मेरे मोबाइल में पर्याप्त बैलेंस था बाद में वापस लौटते समय मैंने टोल पर अधिकारियों से बात की और उन्हें बताया कि मुझसे जबरन गलत तरीके से पैसा वसूल आ गया है उन्होंने इस बात पर कोई ध्यान नहीं दिया और kaha कुछ नहीं हो सकता
                            टोल प्लाजा की रसीद पर पर मेरी गाड़ी का नंबर भी गलत डाला हुआ है मेरी गाड़ी का सही नंबर है एमपी 15 सीसी 2568 जबकि मेरी गाड़ी का रसीद पर नंबर डाला गया है एमपी 15 सीसी 6825
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Manas Kumar Bhattacharjee
                              from Radhanagar, West Bengal
                              Feb 5, 2021
                              Report
                              Copy

                              Toll collection agency is mismanaging the whole show. No clear demarcation of cash less lanes. Charging double the amount from vehicles without fast tag. Vehicles with fast tags are suffering and toll management is totally ignorant about this issue.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Hari Om Upadhyay
                                from Vijayawada, Andhra Pradesh
                                Feb 5, 2021
                                Report
                                Copy

                                On 26.12.2020 at 14.45.37 hours, I with my vehicle Ford Figo Zxi bearing Registration no. HP 71 1011 crossed Toll [protected]@km 110+200 (N.A.M. Expressway Ltd) Thummalacheruvu SH-2 Andhra Pradesh. I was forced to pay Rs 56 in cash ( Lane No.H01, TC ID-MOI.0021 & Cash Transaction ID[protected] despite the fact and request that my vehicle has FASTag on windshield. The Toll Plaza was running without any FASTag facility against the prevailing rule of mandatory FASTag Toll Collection by NHAI Govt of India.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Abhimanyu Barchha
                                  from Ghumarwin, Himachal Pradesh
                                  Feb 5, 2021
                                  Report
                                  Copy

                                  Place : Trijunction at Naroda Bethak where NH8(Narol-Naroda road) and Naroda-Dehgam road(SH68) meet
                                  Problem : traffic jams through out the day due to absence of any circle
                                  Probable solution : 1. construction of a circle to regulate traffic flow with reduced chance of collision or accident
                                  2. Extension of road divider along Narol-Naroda road(NH8) closer to trijunction (so that vehicles have to follow their respective lanes reducing confusion for vehicles seeking to take a turn ..also increasing safety for all commuters)
                                  3. Installation of traffic signals and traffic police personnel to enforce adherence to traffic rules
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    8
                                    8295avi
                                    Feb 5, 2021
                                    Report
                                    Copy

                                    Sir, I am requesting with you. I am serving in Indian armed forces.Nawabganj toll plaza(Lucknow) manager behavior is very bad and he is hardly abusing in army soldier and i am deposit toll tax Rs 300 and I am present time in Govt duty.I am requesting please punish them jai hind sir
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Mr sandeep dubey
                                      Feb 4, 2021
                                      Report
                                      Copy

                                      Address: Durg Byepaas toll plaza

                                      Durg Bye paas toll plaza is Announced Free for non commercial local vhicals
                                      But toll was charged on my vhical.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Shaik shabashi
                                        Feb 4, 2021
                                        Report
                                        Copy

                                        Address: Near ring centre flowers shops back bhimaraju gutta..ibrahimpatnam..pincode 521456

                                        Sir ...we r from ibrahimpatnam ...sir we have construct a home for our own site ...but advocate d.devikumari complaint for NHAI...
                                        Your nhai employes not enquiry for that complaint...but your NHAI employees nd higher officers take action nd distroy for my house...I want a correct judgement ...
                                        Please sir come nd survey our site ...and help me sir ...politicians and advocates are loot our site ...please sir help me sir
                                        NOTE:We r already complaint for NHAI.office in gurunanak colony, autonagar, Vijayawada..but they not take my complaint ...they are taking the money from advocate V.J.Deva kumari...please sir we r so pooor sir help me sir
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit