National Highways Authority of India [NHAI] Complaints & Reviews

Due to less skill and negligent staff at toll plaza on NH11 ROAD WE have to wait for considerably long time despite of having fast tag on vehicle. This fails the objective of fast tag. STAFF is very negligent towards work and don't know the objective of fast tag. Please improve the system.
TollName Akhepura Toll plaza
Address NH11 Sikar Rajasthan

I am travelling from Belgaum, Karnataka to Kolhapur, Maharashtra frequently. Toll plaza at Hattragi and Koganoli, kept all lane are hybrid. Even though I have fasttag, many times I need to wait for vehicles which are paying by cash.
I request you to provide action to above toll plaza to maintain separate lanes for fasttag holders and cash paying vehicles.
Thank you.

This is not a complaint but just a suggestion. I was traveling from the NH9 to the city of Meerut at my relatives place. The last 10km patch upto the CNS hospital in meerut ( the place where there is a cut for meerut byepass road ) was entirely black . There were no overhead lights . And due to covid there were not many vehicles over there..That last 10km patch even at 8 pm appeared very scary.I was with my wife and children and we were very scared for our safety.

Please try if there is lightning in the route 🙏
Although I have got my lesson to not to travel to meerut from hapur byepass road during evening..It's a bit safe to take Modinagaar route.

Thank you .

The toll road work is pending 80% and they are taking toll. Toll name kishangarh gulabpura toll way pvt Ltd.
Khedi (BANDANWARA) TOLL PLAZA

The staff misbehaved with me also used slangs and pushed me even i m holding monthly tag. he took 70 rs and even didnot give me receipt

I had applied for 50 lacs of NHAI bonds on the 1st Jan 2021 through ICICI bank. The money has been debuted from my account and credited to NHAI. It’s been 25 days and neither have I received the Bonds nor have I got any communication from NHAI.

What am I supposed to do?

Regards
Madhavi Kutty

Sir, while coming by car from Gurugram to Delhi on 23.01.2021, Toll charged double - one by cash vide transaction no.[protected] and other by FASTAG.
Paid Rs. 65.0 FASTag toll fare for vehicle reg. no DL10CL9957 at Manesar Toll Plaza on Jan 23, 2021 08:35:34. Toll txn Id: 0010012101230835322274. Updated Paytm Bal: Paytm Wallet- Rs 60
Kindly see how it was happened. The representative available there that the Fastag is black listed.
Difficult to understand.
You are also requested to refund the double payment.
Regards

Dear Sir,

Please be noted that Myself Devyani Minesh Thakkar residing at Ankleshwar and my Vehicle no. is GJ16BK 7608. Every time I am going to Palej and every time my Toll Tax is deducted at Bharuch Toll Tax as I am a local resident people.

Kindly do the needful at the earliest to resolve that it should not be deducted as local people .

Thanks

Regards,

Devyani Minesh Thakkar
[protected]@yahoo.com

My FasTag Account has been debited Rs. 105 for toll tax for Vehicle AS01BK4488 at Madanpur Toll Plaza on 25-Jan-2021 07:19:35 AM.
My Vehicle was registered at Guwahati(metro) RTO. Toll charges for local vehicles is Rs 55 for single entry, however they deducted Rs 105 under fastag at Madanpur toll gate.

Kindly do the needful for refund of excess deducted amount to my fast tag account. And it may please be noted that, every time they deduct excess charges even after i made complaint at counter.

Please look into matter and ensure this will not happen again.

Recently I have traveled from Rayagada (Odisha ) to Vijayawada. National Highway 26 condition is horrible. Request you to please look in to the road condition. Please also explore the possibility to do something about the two number small bridges. Through this bridge only one side vehicle can travel.

National highway 16 condition is very good. I found in some place roads are being prepared and it will take some time to complete them. Why tollgates are collecting money with out completing the road is my query..

I can be reached at [protected]

Between 7 am and 9 pm, on 24/01/21, Toll plaza, Aroor, Ernakulam has charged Rs.120/- instead of Rs.55/-.for 3 times.
I want Rs 65/- to be refunded to me immediately.

Sir/Madam,
My vehicle no is WB42AR4551. I don't know why my fastag was going to blacklist. But now i do complain many time in 1033. But my problem is not solve steel now. My current complain number is 2852108. So please solve my problem or tell me what can i do for it.

I passed through the Aroor toll plaza in Ernakulam district Kerala, on 24/01/2021. There was sufficient balance in my fastag. Due to the error of the instrument at the toll plaza, the employees were unable to charge my fastag and asked me to pay double the amount in cash. They argued that my fastag had no balance. I had to argue for 10 minutes during which they insulted and shouted at me amidst the public. I had shown them the message I had received after payment at the Paliyekara toll plaza few hours back, which also stated the balance. Even then, the employees argued with me. Finally, after my relentless argument and my initiative to call POLICE, they opened the gate.
I request the authorities to fix the equipment at the plaza and to train your employees to behave with the public.

Hi.. I was traveling from Jammu to Samba on dated:[protected] at Thandikhui Toll Plaza. At around 11:13:24 i have paid cash amount of Rs 70/- for my journey but operator has entered wrong vehicle number that is JKP020122 ( Sorry to say this vehicle does not exist )... at the same time i was deducted Rs. 70/- through fastag. The image of Transaction Slip & HDFC Fatag enclosed. I had already raised an issue and my complaint number is 3007292 at your Toll free nomber 1033. Please look it into this matter. Regards Amit.

FASTag Ac of veh no GJ05JR7095 is debited by Rs 75.00 for Toll Chrgs at IRB Choryasi on[protected]:10:12 Avl Bal.Rs 160.00 - Bank of Baroda

I m completely unhappy with this, why our money is stolen from our bank account...

Plz explain it...
Or solve problem by modifiying in software programming it is 1minute job...

People are not having time, as well no jobs, no business after note band and korona...

Plz plz plz don't take much more exam modi sir ... Is with us defiantly he will watching this and do the best...

Jay bharat.

Sir,
Kindly informed that extra charges taken on Parsoni khem Toll plaza

My axis FasTag Account ID [protected] been debited for Rs. 203 for transaction for Vehicle MA3FXEB1S00375025 at Toll Talegaon Toll Plaza on[protected]T22:21:20 and again for Rs 203 at Toll Khalapur Toll Plaza on[protected]T22:58:02. Actually the total Toll is Rs 270. So kindly return extra money deducted.

Mr. Sachin pilot sir, an incident has happened with us, Rajasthan, Bhilwara Ajmer Marg, the toll naka which is named Lambia Kalan Toll Plaza, the one who has been assaulted with us I request you on 23 January 2021 from 4:50 pm to 5:05 pm, in which there was a huge queue at toll point. My car is alto 800 vxi new model 2020 whose number is RJ27 CJ 3591 My car has a fastag mark which is connected to Paytm and money is deducted from it. You can also check the fastag number of my Paytm.RJ 27 CJ 3591
The person sitting in Toll Nakan's cabin and the entire team there has attacked my partner and my car and a huge queue was behind but they did not listen to us and they made a protest to ignore the fastag and take cash payment. Get CCTV footage checked keeping time and time in mind And the strictest legal action should be taken against this toll block i.e. against the officers sitting there.Looking at the time and date, check my Paytm i.e. Fastag account wherein the balance is available, the inquiry done there was also confirmed by the Paytm officer and misbehaved When you hear a person strong, that is, hears me and takes CCTV footage on time, then you will see a long traffic at this toll point

I'm Aslam Mohammad Mansuri
District Chittorgarh, Akola 312205 Rajasthan
Vehicle No. RJ27CJ3591
Register Mob. No. [protected]

I was travelling on 18th January from Pune to Saputara. While passing your toll at Hivargaon Pawasa at about 10.04AM, your person at the toll booth told me to pay by cash as my fastag was showing as 'Blacklisted' on his monitor. He showed me the photos of the monitor and asked me to pay by Cash. I didn't understand the reason but due to pressure from the vehicle owners behind I paid him cash of Rs. 85 and collected the receipt. I received the email & sms of the deduction of Rs. 85 towards Toll on my mobile at 10.20AM.

Sir/Madam
The toll collectors at KAZA toll plaza in Mangalagiri, Andhra pradesh on have been dishonestly forcing commuters to pay cash in fasttag lanes citing tag id does not match the car registration number. I have been harassed twice at the same booth to pay in cash despite my tag being read in the booth. The latest one being today. The first time they cheated me into paying cash. the second time, because I was more aware i did not pay cash for which they forced me to take another lane again thereby causing 20 minutes of delay at the toll booth. This is despite my account being debited. Kindly take cognizance of this scam, especially at Kaza toll booth which gives a bad reputation to a highly respected system of Fasttag.