National Highways Authority of India [NHAI] Complaints & Reviews

Hi Team,
This is the regarding the road work which is stopped since August 2020 for route between Khanapur to Anmod NH4 (Belgaum Disctrict Karnataka).
I am resident staying in Londa a town between Ramnagar and Gunji.
This is the only NH route we have for travelling between Londa to Belgaum and as this route working is stopped since August we are facing many issues on commuting.
The road is condition has become worst because of the potholes that are getting worst day by day. To cover 54 km of distance for Londa to Belgaum it takes 2.5 hours in actual it would be 1 hour. As we have Belgaum city for most of basic things (hospital emergency etc) it is getting difficult for a common man to commute especially for those who have small kids, elders above 60 years. There are certain spots in the route where we have one way commute and have to until the opposite traffic is cleared.

I hope this request would be taken on highest priority

Today i crossed Vagai kulam toll at 17.19 hrs on 31.01.21 and Rs. 65.00 was deducted from my account. My account had balance amount of Rs 400.00 (ICICI FAST TAG linked to vehicle no TN99Q4160). I returned through same toll at 19.00 hrs and i was told there is no balance in my account and they collected Rs. 65.00, though I had Rs. 335.44 as balance. This is happening every time I cross this toll booth and not in other places. Also most of the time they manually check the fast tag

Sir, i have crossed Lal nagar toll plaza uttar pradesh, they charged Rupess 300 for LCV at cash lane. Although chage is Rupess 130 decided by NHAI, They argue that it is his contractor policy, kindly take necessary action against them and refund excess money that i have paid, Revert me positively Thank you
Regards,
Md Sarfaraz Alam
A/c [protected]
Ifsc SBIN0007872

मेरे पास गाड़ी में फास्टे ग लगा है किन्तु उसमे balance low hone ke कारण double फीस ली गई रसनी टोल प्लाजा छत्तीसगढ़

I request you to extend NH44 between narsinghi and vallabhapur(502248) towards east and for about 100 mtrs so that there will be the path for villagers and it is a slope area so vehicles are coming at high speeds. Uneducated villagers are loosing their life cause of such high speed vehicles. So kindly extend the road for about 100 metres. Please.

Fast tag machine as well as gun was not working, they refused to accept fast tag and was forced to pay toll of Rs46 by cash.
Our fast tag was read at Vashi toll properly which was also shown to them. However they refused to accept fault in their machine.

Our fast tag even worked on shedung toll later.

Can you please look into this urgently and ask them to get this sorted.

If car owners don't have fast tag they will be penalized then what legal penalties would be levied for such toll naka.

Sir in NH87 kathgodam to Nainital near bakdiyakhan some illiterate people removing safety pillers and they almost removed the 6 piller. And damaging also . Because they are opening dhaba in highway accidental prone area

Respected sir

I am jigneshkumar N Patel residents of mumbai.. have few doubts about NATIONAL HIGHWAY- 48 Between Mumbai and Vadodara... I frequently travel on this highway.. and I have observed speed limit sign are not appropriate.. at many places I have seen speed limit of 20, 40, 50. I don’t understand how someone can maintain such speed on highway... 80, 90 or 100 I can understand.. but less then 50.. it’s practically not possible.. then I have observed many heavy vehicles like transport trucks in first lane at very slow speed.. and they end up driving in same lane.. as per rule I believe they should drive in last lane.. because of this reason most of the cars or other smaller vehicles has to manoeuvre through out the journey... which increases the risk factor mantel stress and time consuming... distance from Mumbai to Vadodara is approximately 400 km.. ideally it should not take more then 6 to 6:30 hours.. but it takes more then 9 hours..I do understand unexpected traffic and few bridge work.. for same I have spoken to few highway police regarding heavy vehicles.. but they seems not interested in safety.. time to implement strict traffic regulations.. kindly look in to this... and take appropriate action..

Thank you..

Dear sir,
my house is located just beside "paschim madati toll plaza" as a reason we have to cross this toll along with the problems daily.

* there are no official staff working in this toll plaza

* company had kept local gangstar & roudies who misbehaves with most of the passengers specially ladies when ever we go through.

*deliberately they keep most of the gates closed keeping one or two open which creates lots off traffic & there they take the advantage to leave every vehicle early they take charges "cash" without any recipe if any one protest they will have to come across through dirty behavior.

*local politicians & administrators supports them

I am resident of Pune and my residence is within 20km reach from the Shivapur toll plaza of Pune-Satara road.
Vehicle number MH 12 PC3361
My fastag account was debited for the toll tax while traveling from Wai to Pune on 28-01-21 T13:02:34
I have not received any text message on my registered cell phone after deduction from the account.
I have received one mail from my bank for the account status of debiting the account for toll tax that too at 15:25 same day, that means about 145 minutes after the deduction.

Following is the mail details of the account.

I want to know the details of the procedure for the deduction from local residents account.
Also request to please send the procedure to enable get the funds deducted from the account
Transaction alert for your TAG
Yahoo
/
Inbox

fastag.[protected]@axisbank.com
To:
[protected]@yahoo.co.in

Thu, 28 Jan at 3:25 pm

Dear Customer,

Dear Customer, Your FasTag Account has been debited Rs. 95 for transaction for Vehicle MH12PC3361 at Toll Khed-Shivapur Toll Plaza on[protected]T13:02:34. Balance amount in the Account is Rs. 418. Call toll free number [protected] for any dispute.

I am resident of Pune, and my residence is within 20 km from the Shivapur Toll plaza, pune - satara road. My vehicle registration number is MH 12 PC 3361. I have fastag registered with Axis Bank.
As per regulations, the toll tax for the resident within 20Km range cannot charged.
Although during my travel from Wai to Pune, my account was debited by Rs. 95/- one way toll tax on 28th Jan'21 T13:02:34.

After the deduction I haven't received any message on my registered cell number.

I found a mail from my axis bank account about the notification for the deduction from the account which I have received at 15:25 on 28th Jan'21.

I want to know the rules and regulations for the deductions for the local residents.
Also want to know the procedure to claim the amount deducted from my account.

Sir/mam I am pay full toll fee within 24 hours at jaipur to ajmer toll plaza

Fast tag is wrongly charged at manesar as I was in south Delhi ( Khan market ) at that time, so pl refund the price

When I was crossing Veeracholapuram toll plaza near ulundurpettai on[protected], I used Highway toll plaza Women's Rest room. I never used such a worst maintained restroom where they have not cleaned for many days. No water is coming nor latrine is cleaned. They are still charging toll plaza but cant even able to maintain a single bathroom for a women means then what is the purpose of keeping toll plaza still.
This clearly shows how worst our India is and their major motto is get all the money from us. Please take necessary action as we all know that women is not safe to urinate in open space and that too in this unsafe country at night time.

Hello Sir/Madam,
There is holliganism going on the name of toll tax at Katni Toll plaza.
We had fast tag in our car. Inspite of that we had to pay toll amount in cash. Road condition is pathetic.
What is point o[censored]sing Fast tag?
Request the authority to take strict actions and setup fast tag there.

As per rule we are not supposed to pay toll tax if there is No fast tag facility at toll plaza.

Regards,
Aditya

Hello

I had to get in to argument with Toll plaza for not maintaining the road and also had to pay the toll charges

[protected] 04:25:08 [protected]cP Pattarai Toll Plaza TN05BB8908 30.00 VC4 N 1/20/2021 4:32:22 AM

I request you to refund the toll charges collected as the roads are not maintained in good condition
Thank you...

DATE 28.01.2021

Sir,
I WANT TO BRING TO YOUR KIND KNOWLEDGE THAT ON DATED 10.12.2020 AT 02.01PM I REACHED NAWABGANJ TOLL PLAZA NH 27 BOOTH NO. 6 IN ROUT TO LUCKNOW- KANPUR HIGHWAY. I WAS CHARGED RS.75/ AS FINE FOR NO BALANCE IN FAST TAG ACCOUNT. WHEREAS I HAD SUFFICIENT FUND IN MY PAYTM WALLET AT THAT TIME.
I LODGED MY COMPLAINT TO THE TOLL PLAZA MANAGER THROUGH MAIL DATED 22.12.2020 AND COPY GIVEN TO PROJECT DIRECTOR PIU LUCKNOW FOR NECESSARY ACTION TOGETHER WITH COPY OF TOLL PLAZA RECEIPT. IN THE MATTER.I ALSO GIVEN A REMINDER DATED 04.01.2020 TO BOTH OFFICERS BUT NO REPLY.
MY PREVIOUS CORRESPONDENCE WITH TOLL PLAZA MANAGER AND PROJECT DIRECTOR LUCKNOW IS PASTED HERE.I REQUEST YOU TO KINDLY LOOK INTO THE MATTER AND DO NEEDFUL TO RETURN RS. 75/ CHARGED AS TOLL FINE. AN EARLY ACTION IS REQUESTED.

THANKS

DR. A.K.SRIVASTAVA
MOB.[protected]

To
Toll Plaza Manager Date :22/12/.2020
Nawabganj

Sir,

I Want to bring to your kind knowledge that on dated10.12.2020 at 02.01 pm I reached Nawabganj toll plaza at booth no. 6 enroute to Kanpur, I was told by the toll person that there was no balance in fast tag account, consequent upon I had to pay Rs. 75.00 as fine(Total RS. 150.00) for non fast tag, whereas my vehicle No.UP32DS7832 has fast tag & at that time there was sufficient money in my Paytm Wallet which can be verified by you.
Therefore it is requested to kindly enquire the matter & refund Rs. 75/- charged as fine. Toll tax receipt is enclosed here for your kind reference.

Thank you

Dr. Anup Kumar Srivastava
932-933, Bhagwati Nivos,
Gabharia
Distt. - SULTANPUR (U.P.) 228001
mOB. [protected]

Copy to:
Project Director, PIU- Lucknow
scan20201222_21133120_19
.pdf
18.8kB

Anup Kumar
To:
[protected]@gmail.com
Cc:
nhai.[protected]@gmail.com

Mon, 4 Jan at 8:00 pm

To, Reminder - 1
Toll Plaza Manager Date :04/01/2021
Nawab Ganj (U.P.)

Sir,
Have the reference to my earlier mail of dated 22/12/2020 informing you wrong collection of fine at above said Toll Plaza in the name of Non fast Tag when I was moving towards Kanpur with Car no. UP32-DS-7832, whereas everything was intact including balance in Paytm wallet. I provided you scanned copy of Toll Plaza Receipt in support of my complaint.
Sorry to say that after 22 days of my complaint, I have not been informed anything in this serious matter. It is a matter of harassment of general public. I again request you to pl. look into the matter & refund Rs. 75/ - at earliest, charged as fine.
An early action is requested.
Thanks
Dr. Anup Kumar Srivastava
Mob. [protected]

CC: Project Director, PIU Lucknow |

Show original message

They charged twice from same tool plaza. First by FASTag Ac of veh no UP65FT2496 is debited by Rs 35.00 and same time they taken cash for the same at Bharatkhund(UP) TOLL PLAZA on[protected]:37:48.

Company Name: Surya International Pvt Ltd, Bharatkhund tool plaza.

Please resolve and refund the money. Copy of the cash receipt is attached.

I want to transfer tax free bonds 2016 . May i know from where I can get prescribed form for transfer of bonds. Presently who is your transfer registrar. Please provide full address and email address. Since last more than 2 years I am not getting any response.

I went to igatpuri using the Nasik expressway on 26-Jan-2021. When I reach Arjunali toll. Toll operator try to scan my fast tag but as per him payment is not happening due to low balance and I paid 110 rs to booth number B05 ticket number is [[protected]] and started my journey. Later on I came to know that, Rs 110 is also debited from my fast tag account and the transaction number is 0010012101260825238594.
Attaching the toll receipt and fast tag message for your reference.
Kindly check the same and return the excess amount you have taken from me for a single journey.