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National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org

Updated: Dec 12, 2025

Complaints 8456

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214

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8242

Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.

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National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 224

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Address: Aaroli toll plaza

Dear Sir,

Currently I am at Aaroli (chittorgarh, Rajasthan) toll plaza and in queue since 5 mins. though I have fastag.

There is only single lane for collection though they are operating 3 lanes

Car Number RJ 27 CC 4490

I request you to refund the toll amount .

Thanking you

Hoshin Bothra

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Every time when I recharge my NHAI Fastag wallet through my Bank of Baroda Debit card additional 10 INR amount deduct from my Account, Two times I talked with Bank of Baroda Branch & Two times I talked with NHAI Customer care, Both Authorities BOB & NHAI said that they are not deducted any amount so where this amount gone, Kindly address this issue because NHAI Authority Customer care giving petty answer & same way BOB Authority said - I also raised complaint in BOB

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Address: Modaga Belgaum

Hi Team..

I would like to bring in to your Notice that Toll Plaza HireBagewadi doesn't accept free toll for Military Service people..though all Tolls except from Pune to Hubli..Why is this toll special..I heard the same happening with many..Please take necessary action and revert my Toll paid

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Address: G K Ashram Road, Anandpuri, Near Ice Factory, Purnia-854301, Bihar, IN

Dear sir/Madam,
With due respect, I want to say that today dated-22/01/21 at time 16:19:41 ₹110 has been deducted in one way journey (from Purnia to Simrahi bazar) by Paytm fastag wallet.

As my Paytm wallet had not enough balance ; so ₹60 had not been auto deducted from my online Paytm fastag wallet ( as earlier the same had occurred on 29 dec 2020 by Paytm fastag wallet auto deduct method).

After...

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Address: Nazirakhat, Tepesia, NH27, ASSAM

Last week I was travelling by NH27 where I was made to pay toll at the NAZIRAKHAT TOLL GATE even after waiting in the queue for more than 5 minutes. As per rules I should be exempted from paying toll if i wait for than 3 minutes. I have got the supporting video as evidence.

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इंदौर धार टोल पर कर्मचारियों द्वारा अभद्रता की गई जब मेरे द्वारा बताया प्रेस कार्ड बताने के बाबजूद वहा के कर्मचारी यों द्वारा दिल्ली क्राइम प्रेस को और मुझे गलत बोला महोदय से निवेदन है की इस तरह के कर्मचारी यों को तुरंत नसीहत दे और मझे जबाब दे की प्रेस कार्ड होने के बाबजूद भी टोल टेक्स लगेगा

नारायण दुबे
[protected]
दिल्ली क्राइम प्रेस

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Hi Team,

I have requested fastag from Airtel on 2nd Januar, They told that it will deliver 14 working days and it is completed yesterday. No updates on that at all and customer care will never connect to agents and speak.

This is happened for many people, I saw so many complaints on there facebook page.

Can you please address this on priority

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Dear Sir,

My vehicle no is MH05 BL 1344.

I was made to pay in cash first saying that Fastag at Mulund toll plaza not working but charged to my HDFC Fastag wallet as well.
Kindly let me know how this issue can be resolved.

Following is the SMS from HDFC fastag and attached the receipt at toll

Dear Customer, Your FasTag A/c has been debited for Rs. 40 for transaction by Vehicle MH05BL1344 at Toll Mulund(EEH) on[protected]T15:51:58. Balance amount in the A/c is Rs. 235.5 - HDFC Bank Ltd.

Kindly do the needful asap

+2 photos

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Tiruppur to oddanchathiram 4 way via Dharapuram. These roads which are degnated to be travelled above 100 kmph has 4 headed speed breakers appearing randomly. Going in great speed and suddenly this appears randomly out of no where will lead to accidents irrespective of day and night. And also road markers are also like speed breakers . These markers are supposed to have a width of just 1cm where in here the are like 5-7 cm making the car vibrate and wobble. Barricades are also randomly placed . So I request @NHAI_Official to take action to remove those because already 6 accidents have occurred due to those since the opening of the highway so that no more would occur and to prevent loss of life.

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Address: Focal point rajpura 140401 punjab

Respected chief of highway
we living focal point rajpura punjab 140401.problem is we mostly travel our colony to chandigarh highway 7 to then cross through gagan chowk toward main market at most, when we join the road or come back turn to focal point by highway cut so we face big problem for enter in, cause its very dangers point there is not any signnal point for pedestrians or traffic cause vehicles run very fast as 100 speed come over chandigar to rajpura, some time happend big incident here old and freasher driver use this way soo very dangers.our requst is plz sort it out as soon possible put any traffic light and signal because its qustion of live. Many thanks from us And we are waiting...we are mentioned it on photos as well

+3 photos

May 01, 2021

Updated by Gurpal55 Sir/mam you didnt resolove yet

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Address: Sasthan Toll Booth

The sasthan toll booth does partiality and reserves a Fast Tag booth for locals only

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Address: SONGAON ,TAL JAOLI ,DIST SATARA

Res sir
i m vinod bhoite
at post songaon
mobile [protected]/[protected]
my four wheeler vehicle no is mh-09-aq-6167
my fast tag no is 12722853
i have local pass valid up to 30.01.2021 for anewadi toll dist. Satara
on 19.01.2021 at 1.46 anewadi toll athority recovered toll in cash rs.65.00
so please refund money to my fast tag account.

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Address: NH34, Beel Akbarpur, Uttar Pradesh 203207

A roundtrip Journey between Bilakbarpur and Fatehpur Rampur Toll plaza charge is Rs.30 (20+10). Whereas, the same toll plaza for a roundtrip is charging Rs. 40 (20+20). The details of the trip are as follows:

CAR Registration No. UP16CR4538
Date of travel: Jan. 17, 2021
Mode of Payment: FastTag (PayTM)
Desirable Resolution: Refund of the overcharged money

This happens with my colleague several times. So please instruct the toll plaza employees not to charge extra amount (as they are operating it manually).

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Website: [email protected]

Today I crossed Madanpur toll gate baihata, under Kamrup district at 9:15:32 with my vehicle reg.no AS01DN6737 txn Id[protected]dP of Rs 105/- for tro and fro fare.But in my return journey at 16:24:32 toll txn Id[protected]dP of Rs 55/-
Why double taxation?

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There is toll exemption for MH12 and MH14 registered vehicles in Khed Shivapur Pune district toll plaza. On 17th money deducted from fastag of my car. But people who don't use fastag, toll plaza employees allowed them to let go. Fastag is ambitious project of Shri. Modiji and Nitjnji. But it is troublesome for citizens. Please help me with refund.

Regards,
Milind Ranade
[protected]

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I was travelling from Kolhapur to Pune on 21'st Dec 2020 with my car (MH14EP5527). As at Khed Shivapur toll plaza there is no charge for MH12 & MH14 cars but still toll has been deducted from my fasttag at the toll plaza. Rs. 95 was deducted at Khed-Shivapur toll plaza. Transction id is FT[protected].

I hereby request you to refund the same.

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Address: Athur Toll Plaza, Tamil Nadu

I travelled from Chennai to VaitheeswaranKoil by Car on 17th Jan 21. I crossed the Athur Toll Plaza @ 17/01/2021 05:13:28 (TXN ID -[protected]cP) and returned by 17/01/2021 18:12:31 ([protected]cP).

Toll Plaza has charged me INR 60/- for both trips including return

Could you please check and void the return charge of INR 25/- and refund the same

Thanks

+1 photos

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My Fast tag was charged for Rs 85 at Hiwaregaon Pavada toll plaza on 19th Jan. However my car or I have not travelled on this particular day.

Car No : MH14 GS8449

Paid Rs. 85.0 FASTag toll fare for vehicle reg. no MBHCZC63SJD169065 at Hiwargaon pavasa on Jan 19, 2021 11:02:57. Toll txn Id: 0010002101142229097707. Updated Paytm Bal: Paytm Wallet- Rs 348.76

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I am overcharged two times at Madanpur Toll Gate Assam and amount deducted from my fastag account. Instead of Rs.55 per trip for locally registered vehicle they charged me Rs.105.
Trip detail:
Trip No-1: FASTag linked vehicle no. AS01AQ6873 has been debited with Rs 105.00 on[protected]:45:31 for toll charges with trip number[protected] at Madanpur Toll Plaza Plaza on[protected]:39:54.

Trip No-2: FASTag linked vehicle no. AS01AQ6873 has been debited with Rs 105.00 on[protected]:31:01 for toll charges with trip number[protected] at Madanpur Toll Plaza Plaza on[protected]:23:11.

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Address: Jharwasa tehsil. Nasir abad dist. Ajmer

राष्ट्रीय राजमार्ग 79a गांव झड़वासा तहसील नसीराबाद जिला अजमेर पिन 305621 मैं कुछ दबंगो ने नाजायज गन्दे पानी के निकास हेतु एक गड्डा किया और उसे रुकवाने का प्रयास किया तो ताराचंद जांगिड़ पुत्र शिवराज जांगिड़ ओर उसके साथियों ने जान से मारने की धमकी दी और jcb से गड्डा खोद दिया जिससे राष्ट्रीय राजमार्ग को अपूरणीय क्षति हुई अतः उक्त दोषियों को पाबंद करवा कर इसकी रक्षा करावे ।

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 224

Time limit exceed

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Additional Money Deduct

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NH4 HireBagewadi Toll Plaza COMPLAINT

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Excess toll collection by the Araria toll plaza (HARIABARA) NH27 (old NH57).

Toll deducted even after waiting longer than 3 minutes

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Hatred by toll employee

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Request fastag from Airtel

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Toll charged twice MH05BL1344

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Problems and difficulty traveling in Tirupur to oddanchatram 4 way

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Cut of Turning point very dangerous

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Sasthan Toll Booth

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Wrongly toll charges recovered

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Overcharging of Toll on Eastern Peripheral Expressway

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Excess amount deducted from fastag account

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Khed shivapur toll plaza

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Deducted money at toll Khed Shivapur plaza in spite of exemption for MH14 car

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Full Toll Charges deducted in Athur Toll for return trip within 24 hours

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Toll transaction done even when I did not travel on 19 Jan 2021

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Madanpur Toll Gate, Assam

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Cropstion

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