National Highways Authority of India [NHAI] Complaints & Reviews

R/Authority,

My self Ganpatsinh Zala and i am living at devbhumi dwarka city and i am currently working in RSPL Limited at Kuranga Village.

I want to montly pass of Toll plaza at Okhamathi (NH-48 Dwarka to Porbandar) and Toll collection vendor at toll plaza refuse issue monthly pass.

I am reguler up and down from dwaraka to Kuranga for Job.

Request you to please do the need full for same

Regards,
Ganpatsinh Zala.
[protected].

At changsari toll gate Rs.105/- got deducted from my fastag card automatically whereas the actual toll for one side pass is supposed o be Rs.55/-. Please take necessary action and refund the additional amount deducted ..

Dear Sir,
This is to inform you that I was travelling from Mumbai to Pune thru express highway on 17/1/2021 with fASTtag on vehicle MH14EU5547.

After reaching khalapur toll plaza at 20:35hrs, due to low balance in FASTAG I was asked to pay the toll in cash at khalapur toll plaza of Rs.270/- receipt attached as for your ready reference. Subsequently he had also deducted and amount of Rs.203/-- toll from my FASTtag balance also. Paytm-Fastag statement attached for your ready reference.
You are kindly requested to reimbursed the additional toll recovered from me of Rs.270/-- for one pass journey.
Regards,
Avadhoot Roge
[protected]

Dear sir,

This is in reference to subject wish to inform that on 17 January 2021 while returning from Dehradun to Noida when I passed toll Chhapar toll plaza (KM 138.552 ON NH-58) SECTION: NH-58 by timing 12.59.10 person available at toll plaza told that machine is not working so I need to pay them the cash insted of deduction through my fasttag so I paid him INR 50 In cash. But it's very unfortunate that after approximately 20 mins the same amount i.e INR 50 also get deducted from my fasttag account.

So request you to kindly refund the same . Photographs for the same is attached herewith is for your kind reference.

Thanks

Nitin Chauhan

Mob -[protected]

I have travelled to delhi on 18.01.2021 and used delhi faridabad flyway.The amount was deducted while i was on the way to delhi but while on returning to faridabad the person sitting on the toll counter asked for money .i have suffient balance in my paytm fast tag account but still they were asking for money, What is the use o[censored]sing this fast tag system when systems at your toll booth are not running apropriateley .This is harrasment for the commuters who are using this flyover.I request you to see into this matter as after having enough balance in the fasttag account and due to malfuctioning of toll booth machines commuters has to suffer

My vehicle no MH09 DM2574 did not travel through kulumapalya toll plaza but my fastag account deducted 20 Rs on date of 15/01/2021 so i want my 20 Rs refund in my account.

Dear Sir,

As per court Order, There is Toll free for Pune and Pimpri-Chinchwad residents at Khed-Shivapur toll plaza. Kindly refund my 95Rs which is deducted from my account. Pls find the attached RC Book copy for reference.
Transaction Date and Time : 24th-Dec-2020 05:58PM & 17-Jan-2021 09:53:00 AM Plaza Name :Khed Shivapur Toll.

Sangram Bhosale
[protected]
sangrambhosale42gmail.com

I have visited 2 times to toll plaza but they have declined for the deactivation of Fastag.
Kindly suggest a solution.

Also pls refer news

https://punemirror.indiatimes.com/pune/civic/all-thanks-to-fastag-toll-exemption...⇄

Thanks

Car Tube Puncture Problem

Hi
L&T Sambalpur rourkela tollway limited BOT is not accepting the fastag as per them it is state highway we don't receive fast tag u can only transact in Cash only. kindly find the video for your reference
State Nh-BIJU EXPRESS HIGHWAY
Lane Number-1
Operator id-8000037
Transaction date[protected]
Plaza-TP02
Transaction ID-TP02L[protected]

Sir/Madam,

Extra charges debited from my Fastag account for Car at Thirmandurai toll.plaza on 13th Jan 2021. I did not notice this charges, yesterday only I noticed, below are details, kindly take necessary action on this and revert the amount back to my fastag account. Toll workers should be very careful when they are work.

SBI FASTag Acc ending with B2720 VRN: MALB351CLLM089503 debited Rs.240 Toll Charges at THIRUMANDURAI TOLL PLAZA on 13-Jan-2021 01:18 PM Bal Rs.225

I am attaching the deduction massage they have deducted double amount. Please refund the amount.
My mobile no is [protected]

Toll plaza people not talking with us properly. And making nuisance and not allowing my vehicle to pass even though we have fast tag installed on my vehicle.

[protected]

Chakia maithi toll plaza near parsoni khem toll plaza people are collecting toll in a very wrong way. Everytime they make an excuse that there is no balance in fastag even though I maintain sufficient balance in my wallet and they take cash from is without giving us receipt. And after sometime toll is deducted from my fastag wallet. This has become a regular habit of there..and when I tried to explain the matter to them they start fighting and said k complain wherever u want..please look into the matter and refund me my money .

While I was crossing the Madanpur Toll Gate under Kamrup District Aasam I faced the following issues:
1. The queue of vehicles were started from 500 mtr before the toll gate. This is happening everytime since the starting of toll gate. I have to wait 25 minutes to cross the toll gate.
2. After following a lane for around twenty minutes when I about the reach the toll gate entry the officials asked me to change the lane since my lane was VIP lane according to them but there is no such sign board in that lane. Also in that lane there is no provision of Fast Tag scanner. So again I have to change my lane and in doing so I wasted alsmost 25 mintutes in that area even though my vehicle is equipped with FastTag. So I had to pay the toll tax Rs 105 along with the watage of my fuel for approx half an hour.

As a sensible citizen I have fitted FastTag in my vehicle as per your scheduled date but even after that if I have to face such situation then what will be the benefit of FastTag??? Specially in this Madanpur Toll Plaza these tyoes of issues are frequently people faced.

Anuran Sarma
Mob [protected]

On[protected] vehicle no WB37D7146from Chennai to Kolkata reached toll at 0600 hrs but despite sufficient balance it was denied crossing saying tag is blacklist due insufficient balance when 1033 was contacted it was informed that tag is active and they tried liasioning with control room of Gurapalli where after several calls lastly they said the tag has scratches and is not working. I was asked to pay in cash and cross the toll after waiting for around 3hrs and surprisingly both toll staff and customer care insisted on paying the cash as they said my fastag was faulty. The same fastag worked very fine at other tolls on way to Kolkata, you can check with the records.
It is requested to please look into the matter as more than 3 hrs of work time was wasted at the toll and lastly I had to pay the cash whereas rule states that the vehicle should have been exempted if the scannner at the toll is not working. details of GPS and Cash receipt attached .
Regards Sanjay Singh Mob [protected]

The highway is not properly maintained.

My fastag airtel account was debited and I was forced to buy a ticket because my vehicle was showing blacklisted, when it was not.
I had 1000 rupees in my airtel account.
Kindly refund the money as soon as possible.

While travelling from jalgaon to Nasik on[protected] tootax was debited through fasttag as well as manually.
Also my vehicle number was incoorectly entered on mannual receipt. Correct vehicle number is MH19CZ1138.
soft copy of mannual receipt as well as copy of sms is attached here for your kind information.
From,
Sanjay Reva Chaudhari
E-mail- [protected]@gmail.com
Encl.- 1. photocopy of Mannual receipt
2. photocopy of sms obtained due to fasttag.
Thanking You in anticipation

Yesterday i was travelling on chennai - tiruchy highway, I crossed paranur toll gate morning by 9.21 AM and the same toll gate i crossed in night 8.06 PM ( Within 24 Hrs ). But they have charged me Rs 60 + Rs 60 ( Instead of Rs 60 + Rs 35 ), Similarly for Athur Tolll gate

No where available facilities of rest room .