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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
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National Highways Authority of India [NHAI] reviews & complaints page 227

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P
Poshya S
from Noida, Uttar Pradesh
Jan 15, 2021
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The toll booth on Exit-10 (Greater Noida) on the Eastern Peripheral Expressway is still accepting cash even when there are FasTag providers there. This is creating long queues and the very purpose of FasTag is lost.

There should be constant supervision of the toll booth workers till the system is properly executed to curb illegal activities on the toll booths.

Apart from this issue, the FasTag system is superb and everyone should adhere to it.

Thanks & regards
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    V
    Vijaykumar Ghanta
    from Mumbai, Maharashtra
    Jan 15, 2021
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    N.A.M expressway limited connectin NH 65 and NH 16 is not implementing Fastag and still collecting cash only . Please advise them to provide Fastag facility at the earliest.
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      M
      Mrinmay Haloi
      from Jamshedpur, Jharkhand
      Jan 15, 2021
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      Address: MADANPUR BAIHATA ASSAM

      At madanpur toll plaza from bihata to guwahati cash toll fees is rs 55/- . While the authoruty has mandated to pay toll fees through fasttag system, there is a difference in fees deducted through fastag and by cash. Today on[protected] t10:28:31 while crossing the plaza, my fastag was scanned and an amount of rs 105/- was deducted from my fastag account.
      Vehicle no.AS01DY1940

      kinldy do the needful.
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        U
        Utkarshnayak
        from Ghumarwin, Himachal Pradesh
        Jan 15, 2021
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        Address: Garh toll plaza

        I am going to delhi from moradabad. At garh toll plaza they are taking cash and said that your fast tag was not detected but at Amroha toll plaza toll was deducted from my fast tag card, when I asked about this they are not giving satisfactory answers and misguiding us
        +1 photos
        Jan 15, 2021
        Updated by Utkarshnayak         I am going to delhi from moradabad. At garh toll plaza they are taking cash and said that your fast tag was not detected but at Amroha toll plaza toll was deducted from my fast tag card, when I asked about this they are not giving satisfactory answers and misguiding us

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          C
          charu ojha
          from Indore, Madhya Pradesh
          Jan 14, 2021
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          Address: Boharipar toll,Jabalpur seoni highway

          On 13/1/21 My truck no MP19D9400 three axle loaded with paddy went to Boharipar toll on Jabalpur seoni highway Rs 470 was deducted by Fastag at 16.07hrs.Dispute was raised that truck was overloaded and it was backed from same toll, barrier was not opened .
          .My truck was held for 20 hrs.When it was cleared that truck was not overloaded truck was allowed to cross the toll on14/1/21 and again toll Rs 470 was deducted from Fast tag at 13.47 . Kindly check it make refund of Rs 470 on over Fastag.
          +1 photos
          Jan 14, 2021
          Updated by charu ojha           not resolved
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            A
            [email protected]
            from Noida, Uttar Pradesh
            Jan 14, 2021
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            I am traveling from Trichy to Madurai. While in Boothakudi toll plaza, near Trichy, Viralimalai, on the way to Madurai. There was very rude behaviour by the toll staffs for giving us our bill. They have no respect for customer. As an Indian citizen I am very shocked at this event. We pay our taxes perfectly and even when receiving our paid bill we are getting I'll treated.
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              R
              Renitta Catherine
              from Cochin, Kerala
              Jan 14, 2021
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              Address: Chandrapuram kalam walayar post palakkad kerala

              This is not fair.. if toll demands double charge what will poor peoples do for their savings and earnings... We need our money as refund.. Many time charges in a single drive is really a big crime... KL55R8480
              Mob:[protected]
              +3 photos
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                K
                kori_jg
                from Hubli, Karnataka
                Jan 14, 2021
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                Several potholes and non scientific humps between Hubli to Haveri for Bankapur toll plaza. Not attending periodically to rectify the same
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                  S
                  Sumedh Dange
                  from Indore, Madhya Pradesh
                  Jan 14, 2021
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                  I want you to bring to your notice that, there are few toll plaza that are not having Fasttag facilities at their plaza, recently i was travelling on Ujjain Highway ( indore to Ujjain to indore) and there are 2 toll plaza, they don't have Fasttag toll collection facilities at their plaze.
                  This was so frustrating and disappointed to see this .
                  Sorry to say this but, this shows that the authorities have no command on these toll plaza and they are free to practice their gundagardi.
                  This prove that citizens are fool to follow the rules and regulations.
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                    K
                    kori_jg
                    from Hubli, Karnataka
                    Jan 14, 2021
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                    Lot of potholes and non scientific humps between Hubli to Haveri national highway for the stretch of Bankapur toll plaza. Not periodically attending the same
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                      S
                      Sandeep Labde
                      from Mumbai, Maharashtra
                      Jan 14, 2021
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                      Address: Kalamana Market Road Nagpur 440035

                      Respected Officers,

                      It is an humble request to put Barrikates Required Urgently on Road Between Kalamana Mkt to HB Town Bhandara Road, Nagpur 440035, Coz the heavy vehicles on the road is running very fast,

                      Please put the barrikates on the road and in between the road to slow down the trrafic for avoiding accidents,

                      It is found that the trucks are hitting and transpassing the rules. And entering into home premises of nearby homes.

                      Thanks
                      Sandeep Labde
                      [protected]
                      +2 photos
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                        D
                        devangaranyam
                        from Noida, Uttar Pradesh
                        Jan 13, 2021
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                        At Anand toll, we waited for more then 20minutes, workers told that system and network was down. We asked to allow us to go through because of waiting time as per rule was exceeded. they stoped us and collected 40 rupees. kindly refund the amount in our fasttag and pls take necessary actions. Gj6pb3883.
                        +1 photos
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                          A
                          aasthaarora
                          from Deoli, Delhi
                          Jan 13, 2021
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                          I have a valid fastag on my car that was issued by HDFC Bank. At the Manesar toll plaza, (Toll plaza name - MCEPL Km.42 Toll Plaza) they told me my fastag was blacklisted, and hence, they took double the amount of toll as penalty - INR 130 in cash.
                          However, INR 65 have been debited from my fastag wallet also.
                          Conclusively, for a single transaction, I've had to pay three times the amount of toll - INR 195 (130+65).

                          If the government has made a faulty system, why should I as a citizen pay the price for it. And if it isn't the system's fault, then NHAI is looting citizens.
                          I want strict action taken against the toll plaza and also want my money refunded.
                          I'm attaching the scanned copy of toll plaza receipt as well as the debit from my fastag wallet.
                          +3 photos
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                            V
                            valani19
                            from Amroli, Gujarat
                            Jan 13, 2021
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                            Address: vadodara bharuch tollay ltd

                            Why was double charge cash taken from me despite my paytm fastag balance
                            +1 photos
                            Jan 13, 2021
                            Updated by valani19                             Why was double charge cash taken from me despite my paytm fastag balance

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                              Y
                              yasirkarim786
                              from Saint Thomas Mount, Tamil Nadu
                              Jan 13, 2021
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                              Address: Dasna, UP

                              My vehicle No." UP14 CJ2606" was damaged at Dasna toll both today at 5.45pm when the boom opened after reading the fastag, and while the vehicle was passing the boom came down and made a dent on the side top of my vehicle.
                              When I asked for the complain register the Eagle Infra employees denied the request and started misbehaving .
                              This system of toll service is in total ### just looting money from users without providing service.
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                                C
                                Capt s k basu
                                from Powai, Maharashtra
                                Jan 13, 2021
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                                On 28th nov 2020 . I have been charged Rs 203/ at KHALAPUR TOLL PLAZA
                                AT 1226 . On a trip to Lonavala . On the way back same day at 1644 . I have been charged again Rs 203/ . Between, KHALAPUR AND LONAVALA.and back, total I have been chatting Rs 406/ is not fair. Please look in to this matters, and revert.
                                Thanks
                                Capt s k basu
                                [protected]
                                +1 photos
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                                  J
                                  Johan29
                                  from Raipur, Chhattisgarh
                                  Jan 13, 2021
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                                  Today (13/1/2021) I cross the Kharun Toll Plaza NH-6 Durg-Raipur,
                                  As news shared, Fast tag is compulsory from January 2021, still, toll is collecting cash. Further as waiting time 3 seconds with fast tag, I wait for more than 5 min as their equipment was unable to read my fast tag as said by toll collector (Navin Patel, he said his name), Further, he deducted money from my fast tag and said now is reading.
                                  I start talking on the same, he started to misbehave with me and said complain wherever you want to complain.
                                  This is for your information and necessary action if you could.
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                                    M
                                    Madhava Eswar
                                    Jan 12, 2021
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                                    Sir/Madam,
                                    This is regarding fraud deduction happening at vanagaram toll plaza, Chennai Tamilnadu.

                                    The problem faced is dedection of two one way charge for round trip within 24hrs.

                                    No a one time mistake it's being repeatedly happening there.

                                    And other main problem faced is compulsory collection of fee is being done even after 5-10min of waiting.

                                    I have attracted the statement report with the mail.

                                    Kindly please do the needful.
                                    Thank you.
                                    +3 photos
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                                      R
                                      Rajiv Chaudhari
                                      from Delhi, Delhi
                                      Jan 12, 2021
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                                      Address: Mumbai

                                      Dear Sir,

                                      For the past few years, very slow work in Jalgaon Dhule NH-53 Section. We are facing lot of problems every day. Lots of Accidents are happening as the few patches of rods are elevated and has one lane only. Recent accidents on 7th Jan and 9th Jan 2020.

                                      R J Chaudhary
                                      Mob: [protected]
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                                        P
                                        pppreeti16
                                        from Powai, Maharashtra
                                        Jan 12, 2021
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                                        Rude behaviour and charged money 2 times

                                        8:26AM on 12-Jan-2020 as you can see my Fastag money is deducted and I paid at the counter.

                                        while coming back also same issue.
                                        +2 photos
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