National Highways Authority of India [NHAI] Complaints & Reviews

Sir, I have got a SMS (Screenshot attached) from Kotak-Fastag. Kotak is compelling me to make fastag transaction otherwise they will deactivate my fastag under RBI so-called guideline.
It is ridiculous to force customer to make fastag transaction under covid-19 situation.
Kindly let me know what NHAI directions in this regard. Raise this issue with MORTH.
Regards
Gaurav Tyagi
Senior Tech Director
NIC-Uttarakhand
Mbl-[protected]
email: gaurav.[protected]@nic.in

I wad travelling by car I had 170 rupees in my fasttag which the toll collector refused to accept as the minimum balance had to be 200 rupees according to him I was forced to pay money then what is the use to maintaining 5 times the charge when travelling and who introduced this stupid idea of keeping a balance of more then 200 rupees or we cannot pay from fast tag then allow us to pay cash and move
I was debited the 30 rupees as well from my fasttag account these toll plazas are run by hooligans and rowdies

Hi, I did travel from Jammu to Katra on 6th of Dec 2020 and when reached on Toll Plaza and asked for the return Journey. The operator refused to give the return but instead gave single journey Even though we returned back within 4 hrs.

Also, The fast tag system is not working properly and they don't even let the vehicle pass if Fast Tag didn't worked.
The local goons sitting there were threatening the people if they demand the return journey or fast tag issue.

I am sharing the link of the video which is one of the incident which happened due to goons present at Toll.

https://www.youtube.com/watch?v=nh8ZSUSkZJU

Even local police and CRPF personal didn't do anything because of the involvement of the local gangster.

Please look into the issue before local people took the issue in their own hands.

Sir,
Today I crossed Chappar toll plaza muzzafarnagar and it was informed by the staff that the Fastag is not in working condition. Therefore payment was made through cash with transaction number [protected] dated 11.01.2021 time 9:08:27 A.M.
After reaching my destination, another deduction was made from my Fastag balance. Thus, I had to pay toll tax twice. Vehicle no. HR-12AC1079.
I request you to kindly refund...

Respected Sir/ Madam,

I was been traveling to mangalore due to medical emergency on 10 January -2021 around 1:40 PM.

The employee in toll plaze are not even educated where we can asked them the reason behind this, where as they were rude and unethical, they used bad words and misbehaved with passengers who ever travelling towards Mangalore.

Whereas i had sufficient account balance in my fastag account and still they made me to stand on queue for more than 30 minutes Incident was happen in Talapady toll plaze.

Requesting you to take this complaint and try to keep good and educated resource for toll plaze.

Along with this complaint i'm sharing the photo of your employee who was mis behaved and using bad words to passengers.Even i felt he was drunk. Please take action with these resource, so that this kind of incident will not occur

waiting for your response

My local resident Toll plaza is charging my vehicle. They are telling since my fastag is getting scanned automatically they are automatically captured and amount is getting deducted from my Fastag balance. Kindly do the needful or please suggest.

Dear Sir,

FYI

After failing to get any resolution from ICICI customer care after trying for a month I decided to close my ICICI fastag account and have submitted the copy. Below I have provided the details.

a. Incorrect vehicle number. I am not sure which vehicle number has been included in my fastag. It's not my vehicle number nor chassis or engine number. They keep asking if I have provided incorrect details while applying for fastag. I agree that 1 or 2 characters might go wrong while typing but not the entire vehicle number.

b. Unable to receive SMS from
https://fastaglogin.icicibank.com/CUSTLOGIN/Default.aspx
No matter how many times I had requested OTP I have not received any. Even after updating my alternate number (my cousin number), still not able to receive OTP via SMS

c. Have not received any mail or SMS or follow-up from customer care after registering the complaint. How should I know whether they have raised the complaint and whether the issue has been resolved or not?

d. After trying to reach customer care multiple times on different occasions (different dates) it seems they have blocked my number. These days, first it gets connected and requests me to wait for a given period and then a dead call i.e. it completely goes silent no matter how long I wait. Whereas if I try from any other number the call gets connected with customer care.

U will see and action immediately

My car windshield was damaged which cause my Fastag to be damaged as well.
To activate a new Fastag, I have to get the previous Fastag deactivated which I bought from the toll booth on Toll Plaza.
I made multiple calls and emails to Airtel Fastag Team but they are not deactivating my fastag.

I am not able to activate a new Fastag because of them and have to pay extra on toll plaza

My land at kilachur village of pallikonda-635809 under survey no:514/1 had been acquired by nhai was not yet awarded despite it was taken and due compensation was not yet given.
Therefore you are hereby requested to look into the matter and expedite the payment process,
by
mrs.N.Zareen taj,
w/o.Nageeb ahmed,
39, central street,
pallikonda-635809
vellore distict
mobile:[protected]

I am a regular Bhopal-Indore commuter.The tolls in the highway are not following fastag rules:

1. Among 4-5 lanes, just 1 is being used for fastag .
2. The non-fastag vehicles are also being allowed in the lane.

Please take this complaint on high priority as it is severely harming the revenue and affecting the consumers.

I have exit from duhai toll plaza yesterday evening and the toll was deducted from fasttag while staff said it's not working so pay in cash so the tax is paid twice.
Please refund the excess tax cut from fast tag.
I have prove of both I will let you show if required.

Today i travelled between veppur to vridhachalam, this is national high way, however in many places thete are lots of path holes, which is no visible when you travel in the night, it will surely damage the vehicle and also reason for accidents, please check this and take neccessary actions

I have crossed dhadhar toll at 11.50 am tag showing blacklisted so paid 45 rs in cash but after some time i got a message that fast tag charges 45 rs.
So please refund my amount which charged from my tag.

I have crossed toll both at 11.50 am fast tag showing blacklisted so I have paid cash but after some time got a message ac debited by 45 rs.please check.

Today ban toll plaza in Jammu overcharge the toll fee instead of 205. They charged 140 and return journey they're also charged 140. But is this is this open loot for NHAI.My Vehicle no.JK02CA-1415.I went from Jammu to Dansal and after 2 hours we return from Dansal to Jammu.
You Paid Rs.140 at Bann Toll Plaza of JK02CA1415 on 10/01/21 15:45:46. Avl Bal Rs.402.46 Txn ID: FT[protected].
You Paid Rs.140 at Bann Toll Plaza of JK02CA1415 on 10/01/21 17:46:55. Avl Bal Rs.262.46 Txn ID: FT[protected].

Thummalacheruvu toll plaza is very congested on dated 10.01.21, even I requested to leave some vehicles to reduce the congestion of traffic, they not listened
Still i refused to pay money, but they argued and collected money forcebly

Requested you to take action such type of incidents should not happened again and again
Thank you sir

Madurayaul / Vanagaram toll is always crowded, time saved on the bypass is wasted waiting on toll. Fastag lane is not implemented properly, many cross lane jumping adding further delay.

The National Highway NH3 is the Toll Road. We pay Rs. 110/- for one side travelling. The road between Mumbai and Nashik is damaged at many places and also having potholes. The contractor OR maintaining authority is using paver block for filling and repairing the road at many places. Therefore the road is not at good condition. Due to heavy vehicular movement on Highway Paver blocks are not sustaining the traffic load. Those paver block patches are accident prone for small vehicles.
Please look into the matter seriously and do the needful.

Enclosed Photographs

Paid Rs. 115.0 FASTag toll fare for vehicle reg. no GJ06DG9213 at Vavadi Toll Plaza on Dec 23, 2020 17:56:10. Toll txn Id: 0010002012231756034621. Updated Paytm Bal: Paytm Wallet- Rs 253
Paid Rs. 115.0 FASTag toll fare for vehicle reg. no GJ06DG9213 at Vavadi Toll Plaza on Dec 23, 2020 17:57:16. Toll txn Id: 0010002012231757117005. Updated Paytm Bal: Paytm Wallet- Rs 138
Two time amount ₹ 115 deducted for one side journey within two minutes.pl.refund ₹ 115