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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 231

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K
Kishorkumarbr
Jan 5, 2021
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Dear sir/madam

Toll member taken cash and as well as deducted in fasttag. I have called multiple times to 1033 for resolution and they do time pass very well. They will give dummy ticket number and they disconnect the call.

Being a customer we expect penaulty from nhai for charging in cash and fasttag like how they charge if we enter into fattag line without fasttag.

I have paid double money when my fasttag wallet went below 100 rs. I paid 80 rs in place of 40rs

I have recorded call with 1033. Please provide your email id so that you will understand the reality.
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    D
    Devapriya Acharya
    Jan 5, 2021
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    Address: Guwahati

    On 24th Dec, 2020 while passing through Nazirakhat Toll Plaza in Assam, I was charged Rs. 110 which I paid with Cash.
    When I arrived home, I realized that my FastTag account was also debited by the same amount.

    Kindly look into this issue and get me refunded. The details are given below:

    Cash:
    Vehicle Registration no. AS 01 EP 5642
    Trans ID :[protected]
    Lane 4

    FastTag linked to:

    Chasis: MAJGXXMTKGLA62694

    Please resolve it at the earliest.
    +2 photos
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      D
      Dr. Arpit Maheshwari
      from Delhi, Delhi
      Jan 5, 2021
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      Address: Ramganjmandi, kota

      I have fasttag in my car with 800 rupees balance and on all toll it work but when I come to toll near mandana NH 52 it will never work they always says it is black listed pay 100rs (50 toll and 50 panalty) and the staff behavior was very rude.
      This type of problem I always suffer at same toll they just panic to public please take care of it.
      Regards
      Arpit maheshwari
      [protected]
      Thanks
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        V
        vagish bansal
        from Delhi, Delhi
        Jan 5, 2021
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        Address: Fathehpur Rampur EPP

        Fatehpur Rampur toll plaza is situated on Eastern Peripheral Expressway connecting Palwal, Haryana to Kondli, sonepat, Haryana at NH1. This toll plaza regularly deduct wrong amount from fastag. Mostly I enter from Bilakbarpur and exit at this toll, the amount should deduct Rs. 15 and most of times my fastag was debited with Rs. 140, 125, 125&90 rupees Please take strict action against this plaza and arrange for reversal of amount . My vehicle number is DL3CCL6552.
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          M
          Madhurjya Chowdhury
          from Delhi, Delhi
          Jan 5, 2021
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          Address: Guwahati

          I want to bring attention of your authority to the toll plaza at Nazirakhat and Raha under NHAI in ASSAM. Even though we are following the rules about FastTag but still haven't benefited anything rather we are made to wait in longer queues, as the vehicles who have paid in cash for return journey are being provided separate lanes to pass by.
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            V
            Vinay J Gowda
            Jan 5, 2021
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            Dear sir
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              R
              Rashmi2811
              Jan 4, 2021
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              At maithi toll plaza muzaffarpur district bihar on 2 /1 /2021 the operator charged double the payment as fine for non fastag despite the announcement of the extention of date till 15 /1 /2021. It caused unnecessary harassment.
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                C
                Celeste Hazarika
                Jan 4, 2021
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                Address: Raha, Nagaon, Assam, India

                The Raha toll gate at assam. Since i am a resident of nagaon district, i should be charged 45rs. They have deducted 95rs from my fast tag and at the same time said they have network issues (which is against the rules) and took 45rs too. Please see to this matter.
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                  N
                  Naveenkumarnair
                  from Powai, Maharashtra
                  Jan 4, 2021
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                  Dear Sir

                  This is to put to note that IVRCL CHENGAPALLI TOLLWAYS LIMITED in Highway NH544 charges exorbitant Rs 100 for a road which is not maintained at all. Kindly note honorable high courts have described such practice unlawful. Requesting your kind intervention to ensure public pays only for legitimate and deserving toll and road maintenance operators.

                  Regards
                  Naveen
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                    R
                    Rahul Suratkar
                    from Powai, Maharashtra
                    Jan 4, 2021
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                    Address: Pune

                    Dear Sir..
                    I am residing in Pune and owning a SUV MH12 PN 0483. on 2 Jan 2020 night I traveled via Khed Shivapur Toll plaza. I informed person at toll plaza for exemption as I belong to Haveli Taluka. As per government declaration, vehicles registered from five districts will be exempted from toll at Khed Shivapur toll plaza. Even after informing the person about this, toll got deducted from my Fast Tag account. Is there any authority to complaint for this? How can I get refund for this..
                    I have attached the screen shot of SMS of deduction of toll tax.
                    Please do the need full ASAP.

                    Regards
                    Rahul Suratkar
                    [protected]
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                      A
                      ajith dsouza
                      from Gokak, Karnataka
                      Jan 4, 2021
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                      We are mangalore ka19. We were crossing suratgkal toll, actually we do not need to pay toll, but they have taken toll from us. So i need this refund. Otherwise i will take legal comolaint. Thank you
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                        E
                        Ezhilarashan
                        from Chennai, Tamil Nadu
                        Jan 4, 2021
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                        Hi,
                        Toll amout of 30 has been deducted from my FASTag but I don't use that . In the below mentioned date and time, k dint cross the Medavakkam toll but amount hit deducted. This happened last week also but that time also I don't even visited chennai.

                        Paid Rs. 30.0 FASTag toll fare for vehicle at Medavakkam on Jan 4, 2021 14:51:48. Toll txn Id: 0000000000040316228647. Updated Paytm Bal: Paytm Wallet- Rs 125.64

                        Please check and revert back
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                          N
                          NITESH Shivdaokar
                          from Delhi, Delhi
                          Jan 4, 2021
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                          Travelling from Mumbai towards Kolhapur via Pune Express Way on 1st Jan 2021 . I was charged excessive toll .
                          Toll Booth ( Khalapur) thru ETC - Rs. 203
                          Toll Booth ( Talegaon ) Thru Cash - Rs. 203 ( as Wallet was showing low balance had to pay cash ). Total one way journey costed me Rs. 406 / -

                          While returning back on 4th Jan Night, i preferred as go for paying thru cash which was just Rs. 270/-.

                          Difference AMOUNT 406 - 270 = Rs. 136 charged as extra amount .
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                            H
                            Hkathole
                            from Delhi, Delhi
                            Jan 4, 2021
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                            At kelwad toll plaza Full toll charges taken through fastag during return journey.
                            Most of the time we have suffered.
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                              N
                              neeraj95553
                              Jan 4, 2021
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                              While crossing NH ASROGA TOLL PLAZA U.P. ...At toll booth mr. Anil kumar shukla told me that my fast tag isn't working...i have to pay cash as toll fees so i did the same ..after crossing ASROGA toll with in few minutes i received an msg from fast tag that i have been charges toll fare ...

                              Dont know was it a fraud by toll guy or any technical issue ..please look about it and initiate refund as soon as possible . I am attaching both manual slip as well as fast tag generated msg with this complaint
                              thankyou
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                                S
                                SumeetNarang
                                from Gurgaon, Haryana
                                Jan 4, 2021
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                                Its a very hefty toll which is being collected and the service provided is the worst. Every time I have to wait in long queues to pay the toll. People are providing ID cards or passes for this toll and when these don't work they start arguing which is causing delays. Because of somebody else's mistake we all suffer and it happened to me quite frequently. It's high time fastag should be implemented on this road. Its really frustrating.
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                                  S
                                  Sreenivas_999
                                  Jan 3, 2021
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                                  Address: NELAMANGALA TOLL PLAZA, LANCO DEVIHALLI HIGHWAYS LTD, DODDAKARENAHALLI, BANGALORE

                                  Dear Sir,

                                  Sub: Rs 45 Refund Request: Double Charge at NELAMANGALA TOLL PLAZA, BANGALORE
                                  Ref: My FASTag Account No [protected]

                                  Today the employees of Nelamangala Toll Booth falsely claimed that "there is no balance in my FasTag" and demanded cash of Rs.45. After 1/2 an hour I got SMS stating Rs.45 is deducted. So I got charged twice. Please see the photo showing Toll Receipt for Rs.45 and also SMS confirmation of FasTag deduction.

                                  Could you please help to reverse this double charge to me and also take action against the unscrupulous staff of NELAMANGALA TOLL PLAZA, BANGALORE.
                                  Awaiting your solution.
                                  Thank You
                                  Sreenivas
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                                    S
                                    Sachin Gend
                                    from Delhi, Delhi
                                    Jan 3, 2021
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                                    Address: TASAWADE

                                    TASAWADE TOLL PLAZA IS NOT GIVING DISCOUNT ON RETURN JOURNEY FOR FASTAG USERS

                                    I did a return journey on this road within 24 hours and both of the time 75 + 75 rupees are deducted from my fastag account transaction IDs are as follows [protected] and [protected]
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                                      M
                                      M Rao Tadinada
                                      from Hyderabad, Telangana
                                      Jan 3, 2021
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                                      Address: B 302 BHEL MANASA EXECUTIVE TOWERS, NEW MIYAPUR POLICE STATION ROAD, MADINAGUDA

                                      I have purchased fastag for my vehicle TSO7FQ3135 on Amazon. Not able to recharge it on NHAI app, as it is showing that data not available
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                                        S
                                        Shrikrishna Chaudhari
                                        Jan 3, 2021
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                                        I just Pass through Toll Plaza on Dhule -Palasner at Songir. There is no Toilet facilities available from last 1 year. You check my journey through my fast tag details.
                                        SBI FASTag Acc ending with CDC80 VRN: MDHFDAD15K20 debited Rs.65 Toll Charges at Songir on 03-Jan-2021 07:17:54 PM Bal Rs.594.88
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