National Highways Authority of India [NHAI] Complaints & Reviews

We are mangalore ka19. We were crossing suratgkal toll, actually we do not need to pay toll, but they have taken toll from us. So i need this refund. Otherwise i will take legal comolaint. Thank you

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Hi,
Toll amout of 30 has been deducted from my FASTag but I don't use that . In the below mentioned date and time, k dint cross the Medavakkam toll but amount hit deducted. This happened last week also but that time also I don't even visited chennai.

Paid Rs. 30.0 FASTag toll fare for vehicle at Medavakkam on Jan 4, 2021 14:51:48. Toll txn Id: 0000000000040316228647. Updated Paytm Bal: Paytm Wallet- Rs 125.64

Please check and revert back

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Travelling from Mumbai towards Kolhapur via Pune Express Way on 1st Jan 2021 . I was charged excessive toll .
Toll Booth ( Khalapur) thru ETC - Rs. 203
Toll Booth ( Talegaon ) Thru Cash - Rs. 203 ( as Wallet was showing low balance had to pay cash ). Total one way journey costed me Rs. 406 / -

While returning back on 4th Jan Night, i preferred as go for paying thru cash which was just Rs. 270/-.

Difference AMOUNT 406 - 270 = Rs. 136 charged as extra amount .

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At kelwad toll plaza Full toll charges taken through fastag during return journey.
Most of the time we have suffered.

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While crossing NH ASROGA TOLL PLAZA U.P. ...At toll booth mr. Anil kumar shukla told me that my fast tag isn't working...i have to pay cash as toll fees so i did the same ..after crossing ASROGA toll with in few minutes i received an msg from fast tag that i have been charges toll fare ...

Dont know was it a fraud by toll guy or any technical issue ..please look about it and initiate refund as soon as possible . I am attaching both manual slip as well as fast tag generated msg with this complaint
thankyou

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Its a very hefty toll which is being collected and the service provided is the worst. Every time I have to wait in long queues to pay the toll. People are providing ID cards or passes for this toll and when these don't work they start arguing which is causing delays. Because of somebody else's mistake we all suffer and it happened to me quite frequently. It's high time fastag should be implemented on this road. Its really frustrating.

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Address: NELAMANGALA TOLL PLAZA, LANCO DEVIHALLI HIGHWAYS LTD, DODDAKARENAHALLI, BANGALORE

Dear Sir,

Sub: Rs 45 Refund Request: Double Charge at NELAMANGALA TOLL PLAZA, BANGALORE
Ref: My FASTag Account No [protected]

Today the employees of Nelamangala Toll Booth falsely claimed that "there is no balance in my FasTag" and demanded cash of Rs.45. After 1/2 an hour I got SMS stating Rs.45 is deducted. So I got charged twice. Please see the photo showing Toll Receipt for Rs.45 and also SMS confirmation of FasTag deduction.

Could you please help to reverse this double charge to me and also take action against the unscrupulous staff of NELAMANGALA TOLL PLAZA, BANGALORE.
Awaiting your solution.
Thank You
Sreenivas

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Address: TASAWADE

TASAWADE TOLL PLAZA IS NOT GIVING DISCOUNT ON RETURN JOURNEY FOR FASTAG USERS

I did a return journey on this road within 24 hours and both of the time 75 + 75 rupees are deducted from my fastag account transaction IDs are as follows [protected] and [protected]

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Address: B 302 BHEL MANASA EXECUTIVE TOWERS, NEW MIYAPUR POLICE STATION ROAD, MADINAGUDA

I have purchased fastag for my vehicle TSO7FQ3135 on Amazon. Not able to recharge it on NHAI app, as it is showing that data not available

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I just Pass through Toll Plaza on Dhule -Palasner at Songir. There is no Toilet facilities available from last 1 year. You check my journey through my fast tag details.
SBI FASTag Acc ending with CDC80 VRN: MDHFDAD15K20 debited Rs.65 Toll Charges at Songir on 03-Jan-2021 07:17:54 PM Bal Rs.594.88

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Address: 11/11 HIG HOUSING BIDHANNAGAR DURGAPUR-713212

My rfid is[protected] and my fastag a/c is ca[protected] with syndicate bank. One unauthorised debit is done by palsit toll plaza (370020) on 03/01/2021 13:12 for veh no wb40v9286, my vehicle which has not been out of home on date. Kindly check and recredit the same in my fastag a/c.
Transaction id 0010012101031312336123
with thanks
a b kundu
m:[protected]

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Address: Pottopadu, vijayawada

Vehicle no. TS08HG9034 while transfering pottipadu toll gate on[protected]. After paying money through fast tag, while crossing toll gate the gate has fallen on car and damaged on upper side of vehicle...

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Date 3jan tolltax employee missbehaveiovr and different employees tolltax

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Dear Sir/Madam,
My vehicle MH12LV3602 is having Pune passing. At Khed Shivapur Toll Plaza Toll is not applicable for Pune passing vehicles.

However, with Fasttag every time its getting deducted (Rs 95 at each occasion). Requested operators not to deduct but every time it deducted, on probing no satisfactory answers by employees therein.

I request you to look into matter and request for refund of deducted amount at this Toll plaza (10-15) occasions.

Regards

Pravin Mahadik
[protected]

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P

[email protected]

from Delhi, Delhi

Jan 3, 2021

SNAP of recent deduction is attached

Reply

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Hello good morning
I want to complain regarding my last trip[protected].we was travelling from dholpur to gwalior...on chounda toll plaza...we entered in fastag lane ...after then they ask for cash 70 ruppess and gave a slip of 70 ruppess ...but they also charged toll tax from our fastag card...so my request to Nhai...please provide me .. 70 ruppess of refund...thankyou
Here i am attaching slip receipt

Jan 08, 2021

Updated by Himanshurj11 Please look into this matter as soon as possible
...i cannot wait for more and more day.

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Toll Rs 280 between Nasik to Dhule (Maharashtra) as below:

1. Paid Rs. 145.0 FASTag tolll Veh. reg. no MA3EWDE1S00E09724 at Baswant Toll Plaza on Dec 31, 2020 08:28:30. Toll txn Id: 0010012012310828282106.

2. Paid Rs. 135.0 FASTag toll fare for veh. reg. no MA3EWDE1S00E09724 at Chandwad toll plaza on Dec 31, 2020 09:04:03. Toll txn Id: [protected].

Toll Rs 280 between Dhule to Nasik (Maharashtra)

3. Paid Rs. 135.0 FASTag toll fare for vehicle reg. no MA3EWDE1S00E09724 at Laling toll plaza on Jan 3, 2021 08:28:00. Toll txn Id: [protected].

4. Paid Rs. 145.0 FASTag toll fare for vehicle reg. no MA3EWDE1S00E09724 at Baswant Toll Plaza on Jan 3, 2021 10:32:00. Toll txn Id: 0010002101031031581067.

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I am a resident of Nagaon, Assam- 782002. For traveling from nagaon to guwahati we have to pay toll twice for distance of only 75 kms. One toll at Raha and another at Sonapur. For such small distance a total tax sums upto around INR 300. It hurts the common man to pay such hefty taxes.
Moreover the situation worsens for people who have to visit Chaparmukh or Raha. The distance from raha toll gate to chaparmuk is no more than 10 kms. Even then they have to pay around rs 100 tax...even if they return within 2 hrs. This is a big problem for the common man. Kindly loom into the toll tax and reduce it to an acceptable amount.

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Address: FLAT No-101, RAGHUKUL 06, Near NEXA SHOWROOM SOMALWADA

Hi,
Bring to your attention that on 1st Jan'21 on mansar toll plaza around 16:06 hrs incident happened where toll collector told me to reverse the vehicle for collect toll. Then i have to reverse my car for patching the toll collecting equipment with fasttag to pay toll.
At here we are paying 135 Rs one side but they provide totally worse services.

Please look in to the matter.

Regards
Suvendra singh
Vehicle No- MP20CB9711

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Sir.
On 24 Dec 2020 I recharged my axis bank fastag with Amt 1000/ at 02:10 PM and I got message updated successfuly then I crossed Anantram toll plaza and Phoop toll at 03:01 PM and 04:18 respectively.Both toll fastag not worked due to insufficient balance.but my fastag balance was Rs1150/. Due to this situation. I harrased by toll employee and I paid toll with penality. I also complain about this to both. I gave complain no 2805915....

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I can see that the amount debited and remaining balance do not match for many of my transactions in the last few months.i can share the complete sms i received as proof as attached. Please refund my money and take action against the concerned people

National Highways Authority of India [NHAI] Complaints & Reviews

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National Highways Authority of India [NHAI] reviews & complaints page 232

Taking unnecessary toll

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Toll amount deducted but I didn't use that road

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excessive toll charged for single trip

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Full toll charge during return journey

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Dispute of transaction at toll plaza

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Long wait on WPE exit at Manesar

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rs 45 refund request: double charge at nelamangala toll plaza, bangalore

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Complaint about toll plaza not giving discount on return journey for fastag users also

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Fastag data not appearing and not able to recharge

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Toilet facilities not available

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Unauthorised debit in toll plaza 370020

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Damage of car due to falling of gate of toll

Toll Tax misbehaviour

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Unauthorized Toll deduction at Khed Shivapur

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Regarding toll tax collection

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incorrect toll collection

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Hefty toll tax collection twice on 75 km distance

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Facing to reverse the vehicle for patching fastag to pay toll

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Refund of toll penalty

Illegal deduction of toll amount

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