Submit a Complaint
Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

www.nhai.org
1
Updated: Dec 12, 2025
Complaints 8456
Resolved
214
Unresolved
8242
Bad 😕 It seems that National Highways Authority of India [NHAI] has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Government Organizations
National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 232

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
D
djp7in
from Ahmedabad, Gujarat
Jan 3, 2021
Report
Copy

Toll Rs 280 between Nasik to Dhule (Maharashtra) as below:

1. Paid Rs. 145.0 FASTag tolll Veh. reg. no MA3EWDE1S00E09724 at Baswant Toll Plaza on Dec 31, 2020 08:28:30. Toll txn Id: 0010012012310828282106.

2. Paid Rs. 135.0 FASTag toll fare for veh. reg. no MA3EWDE1S00E09724 at Chandwad toll plaza on Dec 31, 2020 09:04:03. Toll txn Id: [protected].

Toll Rs 280 between Dhule to Nasik (Maharashtra)

3. Paid Rs. 135.0 FASTag toll fare for vehicle reg. no MA3EWDE1S00E09724 at Laling toll plaza on Jan 3, 2021 08:28:00. Toll txn Id: [protected].

4. Paid Rs. 145.0 FASTag toll fare for vehicle reg. no MA3EWDE1S00E09724 at Baswant Toll Plaza on Jan 3, 2021 10:32:00. Toll txn Id: 0010002101031031581067.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    H
    harshitjajodia
    from Nagaon, Assam
    Jan 3, 2021
    Report
    Copy

    I am a resident of Nagaon, Assam- 782002. For traveling from nagaon to guwahati we have to pay toll twice for distance of only 75 kms. One toll at Raha and another at Sonapur. For such small distance a total tax sums upto around INR 300. It hurts the common man to pay such hefty taxes.
    Moreover the situation worsens for people who have to visit Chaparmukh or Raha. The distance from raha toll gate to chaparmuk is no more than 10 kms. Even then they have to pay around rs 100 tax...even if they return within 2 hrs. This is a big problem for the common man. Kindly loom into the toll tax and reduce it to an acceptable amount.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Suvendrasi
      Jan 3, 2021
      Report
      Copy

      Address: FLAT No-101, RAGHUKUL 06, Near NEXA SHOWROOM SOMALWADA

      Hi,
      Bring to your attention that on 1st Jan'21 on mansar toll plaza around 16:06 hrs incident happened where toll collector told me to reverse the vehicle for collect toll. Then i have to reverse my car for patching the toll collecting equipment with fasttag to pay toll.
      At here we are paying 135 Rs one side but they provide totally worse services.

      Please look in to the matter.

      Regards
      Suvendra singh
      Vehicle No- MP20CB9711
      +1 photos
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        awashesh dixit
        Jan 3, 2021
        Report
        Copy

        Refund of toll penalty

        Sir.
        On 24 Dec 2020 I recharged my axis bank fastag with Amt 1000/ at 02:10 PM and I got message updated successfuly then I crossed Anantram toll plaza and Phoop toll at 03:01 PM and 04:18 respectively.Both toll fastag not worked due to insufficient balance.but my fastag balance was Rs1150/. Due to this situation. I harrased by toll employee and I paid toll with penality. I also complain about this to both. I gave complain no 2805915....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        M
        mohamed shabin
        Jan 3, 2021
        Report
        Copy

        I can see that the amount debited and remaining balance do not match for many of my transactions in the last few months.i can share the complete sms i received as proof as attached. Please refund my money and take action against the concerned people
        +1 photos
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          A
          Amit Todi
          Jan 3, 2021
          Report
          Copy

          Tolls in ecr & omr in Chennai are collecting cash in fastag lanes results in slow traffic. They are not asking for penalty amount also. Will request you to please look into the same.

          Regards

          Amit

          [protected]
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            N
            narayana01430
            Jan 2, 2021
            Report
            Copy

            Govt asking to use fastag to avoid queues and save time & fuel. But it is not getting implemented and experiencing long wait times at Toll plazas. Also there are no scanning machines, just doing manual entry in some Toll plazas.

            How to lodge complaint against such Toll plazas.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              neelnexa
              from Delhi, Delhi
              Jan 2, 2021
              Report
              Copy

              I travelled to seoni on 02/01/21. i crossed three tolls vide trip no[protected],[protected],[protected] and during return within 12 hours i crossed these plazas. while alonia & madai plaza debited return journey amount propotionately, but bahoripar showed fasttag as blacklisted and took rs125 in cash vide receipt no [protected] at 18:36:06 hrs. despite availability of rs433.62 at that moment in my account. they not only asked to shift two lanes, but humiliation is also inflicted as various vehicles queued up and it is customer who is considered thief. please arrange to refund excess amount affected on CASH. copy of receipt is attached for reference
              +1 photos
              Jan 02, 2021
              Updated by neelnexa               i travelled to seoni on 02/01/21. i crossed three tolls vide trip no[protected],[protected],[protected] and during return within 12 hours i crossed these plazas. while alonia & madai plaza debited return journey amount, but bahoripar showed fasttag as blacklisted and took rs125 in cash vide receipt no [protected] at 18:36:06 hrs. despite availability of rs433.62 at that moment.they not only asked to shift two lanes, but humaliation is also inflicted as various vehicles queued up and it is customer who is considered thief.please arrange to refund excess amount affected on CASH. copy of receipt is attached for reference

              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                P
                Pradeep Jeevaji
                from Hyderabad, Telangana
                Jan 2, 2021
                Report
                Copy

                Dear Sir/Madam,
                I would like to bring to your notice that multiple speed breakers have laid between Kurnool and Anantapur on NH44 (mostly in a series ranging from 1 to 10) with absolutely no colour differentiation for any of the speed breakers and sign boards are kept at some locations only, sign boards are present they are present on one side of the two line of highway (one side) there is every chance that a driver may miss those boards with long vehicles plying on the roads.
                Above paragraph is true for the road from Anantapur to Kurnool also.
                Request you to check whether all those speed breakers are complying to the standards defined by NHAI as these kind of speed breakers are dangerous, and driver may lose control over the vehicle if he is not aware of the presence of speed breakers.

                Thanking you in anticipation.

                Regards,
                Pradeep Jeevaji
                [protected]
                Hyderabad.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  S
                  Saajan Dhil
                  Jan 2, 2021
                  Report
                  Copy

                  Address: 5/367 ,Voc 2nd Street, Thasildarnagar, Madurai, Tamilnadu-625020

                  Dear Sir/ Madam

                  My vehicle no TN 69 BJ 7209. I passed kappalore toll plaza today Afternoon there is Rs 2000 and above balance in my fast tag but due to the toll plaza sensor error they inform my tag is invalid .I get a ticket and leave from there and I retuned evening from the toll at that time tag will work there is Rs 40 loss for me behalf of toll plaza error and also their behaviour is too worst I am having record about this issue.i request you to shot out this issue.

                  Regards

                  D.Saajan
                  Mob-[protected]
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    D
                    Driver Deva
                    from Delhi, Delhi
                    Jan 2, 2021
                    Report
                    Copy

                    Address: RT Nagar, Bangalore

                    Dear sirs,
                    I travelled from Bangalore to Mumbai on 1st January 2021. My experience at all the toll plaza was smooth, until I reached Anewadi. From Anewadi, Talegaon, Khed Shivpur each of these toll plaza cash is accepted in every lanes. With a valid Fastag, I had to wait atleast 5 minutes or more at each plaza to pass the barrier.
                    There is clear marking in place for lanes accepting cash, but vehicles enter into every lanes and cash is accepted at the counter delaying the whole purpose o[censored]sing a Fastag.
                    I have travelled many times on this route it has been always this experience. I'm driving from Bangalore for over 12 hours, and to wait for 5 mins to badly managed toll plaza is a bad inconvenience.
                    Request you to kindly address this issue.
                    Sincerely,
                    Rakesh
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mehta Sales
                      from Delhi, Delhi
                      Jan 2, 2021
                      Report
                      Copy

                      Dear sir,
                      I have purchased Fastag from paytm on 07.11.20. when I purchased that time there was mistake from my side or paytm side for vehicle class. paytym was debited difference amount from my paytm account then i was called to paytm that time patym told me there is class mismatch problem so i cleared about mistak then they told me please submit documents for correction for vehicle class so i was submitted 5-6 times but till today they are not resolve my process and still debiting amount from my pytm account. They have charging extra tax so pls give me extra tax back.

                      I was so many time complaints to paytm but they don’t give me solution and i have submitted below reference no of complains.

                      My contact Number is [protected]
                      My mail id is [protected]@gmail.com
                      +5 photos
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        C
                        chandra16186
                        Jan 2, 2021
                        Report
                        Copy

                        Our vehicle (GJ-19-AF-1686) FasTag was incorrectly charged at DEVANAHALLI toll plaza at Karnataka. While, we are based in Gujarat and has never visited Karnataka in our vehicle with FasTag.

                        The contact number mentioned in the SMS is also not working.
                        +2 photos
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          R
                          Raja75
                          Jan 2, 2021
                          Report
                          Copy

                          Address: India

                          Construction of highway going from yavatmal ( 445 001)city of Maharashtra is going on from last 1nd 1/2 year . The quality of work done is very poor and the contractors had not completed the work of side footpaths going beside the roads at some places, they had left the footpath at some places unslabbed and the iron rods of concrete are left open which are very risky for a person to jump through and reach the shops situated beyond it as it can cause ones life also, due to which the shopowners at that places are suffering losses .
                          +2 photos
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            Beemaneni Bala
                            from Powai, Maharashtra
                            Jan 2, 2021
                            Report
                            Copy

                            The construction of road between Chittor and Palamaner highway at Chittor District, Andhra Pradesh is badly affected at all flyover bridges. The road is not plain and moreover the management has put thar and made them as all patches and even those patches are not plain. The chances of accidents at an speed of 80km is very high.
                            I am wondering how the approvals are given for such a road and neglecting such things will be criminal offence by management of NHAI. Complaining at toll management has no responsibility except collecting toll.
                            I would demand NHAI to probe this immediately and work on providing good roads for the passengers.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              vayasg5
                              from Delhi, Delhi
                              Jan 2, 2021
                              Report
                              Copy

                              Address: Jaipur Rajasthan 302039

                              On 30 dec 2020 cross toll plaza tatiawas from jaipur to chomu (siker road), they charged 60 for my car.. then after 3 hr i return back to jaipur and then again cross same toll plaza this they charged 35 rs ..

                              It's from my fastag payment.

                              Please check thia is why
                              +1 photos
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Parmita Poddar
                                from Delhi, Delhi
                                Jan 2, 2021
                                Report
                                Copy

                                Lalsot-kota mega highway (29), after Lakheri, does not have a fastag system and has only one lane open at the time of traffic. Indergarh Toll Plaza is the name of the Toll Plaza. It is sad to know that on the one hand government is making fastag compulsory and on the other had does not have the system installed on many toll plaza.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Shilpa Parekh
                                  from Powai, Maharashtra
                                  Jan 1, 2021
                                  Report
                                  Copy

                                  Vashi toll naka all both is not facility with fasttag and due to traffic they divert car and collect cash as their is no facility for fasttag
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sudeep pareek
                                    from Nagaur, Rajasthan
                                    Jan 1, 2021
                                    Report
                                    Copy

                                    Address: Toll plaza Jaipur to ajmer

                                    Toll plaza scan machine is very old taking more time and wasting of time and fuel so take action against on toll and solve on urgent basis
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      ashokagr70
                                      Jan 1, 2021
                                      Report
                                      Copy

                                      Address: ph 9828118134

                                      My fast tag no is[protected].

                                      My vehicle number is RJ14CL8844.

                                      Fast tag is issued by bank of baroda.

                                      At toll booth on 11.12.2020, the toll has been deducted twice.

                                      The toll booth employees has taken cash and Rs.135/- has been deducted from my fasttag account also.

                                      I am attaching herewith cash slip of toll booth and screenshot of message received from fastag.

                                      I have written to bank of baroda also on 13.12.2020, but they are not taking any action.

                                      Please refund me Rs. 135/-.

                                      Ashok
                                      [protected]
                                      +1 photos
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit

                                        Related businesses

                                        Dakshin Haryana Bijli Vitran Nigam
                                        1
                                        (879)
                                        DG Shipping
                                        1
                                        (2051)
                                        Rajasthan Rajya Vidyut Utpadan Nigam [RVUNL]
                                        1.2
                                        (68)