National Highways Authority of India [NHAI] Complaints & Reviews

Toll amount deducted (Rs 95)from Fastag else toll has free for MH12 vehicle on Khed-Shivapur toll plaza. As per announcement from February 2020 Khed- Shivapur toll is free for MH12 and my vehicle (car) is with same registration. Rs.95 Toll has deducted on 30-Dec-2020.
I have been attached message snapshot of payment on toll plaza.

Is exemption not available for active serving member of defence services. Lucknow nawabgabj toll plaza made their own rules n charging toll from us. Pls look into this asap.

Sir / Madam,
I Manoj Mitra, being owner of a Premises Plot No : 8567, Mouza Ranaghat, J.L No : 155, Police Station Ranaghat, Dist – Nadia, Pin -741201 ( Double storied Pucca building with the Marble floor ), which has been acquired by the National Highways, under the National highways Act 1956 .
Acquired area 0.016 acres, class of land Dokan with residential structure .
In reference to the matter stated above that unfortunately the measurement of the building has not been done properly till date . The national Highway Authority served a Notice for re verification of structure on dated 23/10/2019 but verification of the same not been done. The National Highway Authority served a notice for demolition of structure over the disputed plot, accordingly I filed an injunction application before the Ld District Judge and ultimately the Ld District Judge by an order No: 09 dated 14.11.2019 in the Misc case No ( Arbi 53/2018 ) passed an order as follows :
“ It appears from the notice served upon the petitioner, The NHAI authority has informed him that a suitable date for re-verification of the structure be intimated but no such date has been fixed and NHAI authority is going to demolish the structure . Thus the injunction application was filed, It is true that the compensation for the structure has already been paid to the petitioner and Arbitral Award has also been received by the petitioner, The NHAI authority has already been taken the responsibility for the re-verification of the structure of the petitioner . So, It can be assumed that the petitioner for demolishing the structure, They would re-verify the same and it is appears to them that the area of structure is more than the assessment as had already been assessed during the calculation of compensation, they will must pay the excess amount of compensation to the petitioner .”
A copy of said order and The National highway’s re verification letter are enclosed and marked with .’ “ ‘
That is view of the aforesaid order passed by the competent court of law still The Authority of national Highway and side by side the competent authority of District collectorate does not take any action or does not served any letter to me against on the order of Ld District Judge for re verification of my structure and land . Moreover simultaneously forcefully they are sending some unknown person with JCB and Dozer machines in between my residential premises for the purpose of demolition my pucca double storied residential building and trying to make me to go outside from my residence forcefully in between this pandemic situation . They are mentally assaulted me also .
Hence, As a senior ctizen having cyber heart disease with high blood pressure at age of 69 years I am feeling mental torture and tension by their activity in my daily life .
As an octogenarian petitioner I am enclosing my medical paper also .
Moreover as per L.R or B.L.R.O record my total property area is 0.035 acres with class of land, Dokan and double storied marble finished residential structure but The National Highway authority and Competent District collectoate trying to capture my 0.01 acre land without any proper written notice or L.R record by giving mental pressure and stress and also trying to create mental retardation on me .
Not only that in view of this connection different type of peoples whose are claiming themselves as an employee of National Highway and Dist collectorate forcefully entering my premises without any Identification card and doing different type of demarcation on different date on my Registered property without issuing any letter or written paper simultaneously they are doing all verbal communication instead of issuing any written letter .
Under the circumtances, As an octogenarian citizen I am requesting you to help me out from this problem .
So far I am living on this property from more than 40 years with proper document and B.L.R.O Registration and paying all type of Government taxes since last 40 Years. So, you are requested kindly send proper or Higher authority for re verification before any acquisition of my property . Moreover I have a full support for an expansion of National Highway but proper compensation and proper demarcation expected from competent Authority as per the rules of Government regarding Land acquisition.
I awaiting your reply and fruitful action against this brutal activities.

Your’s faithfuly

Manoj Kumar Mitra
S/O – lt Kalikesh Mitra,
Shyamsundar Para, Plot No : 8567,
J.L No : 155, Ward No : 11, P.O &
P.S : Ranaghat, Dist – Nadia, Pin - 741201. M – [protected], [protected], [protected]

I have crossed Diengpasoh Toll Plaza at Jowai on 30/12/2020 at 12:08:46. at toll plaza when I told the counter staff to debit the toll fees from my Fastag then the lady staff has asked another staff to check the validity of my fastag. Than that fellow behave very rudly and ask me to side my vehicle at the nearby office of toll gate than he entered one room and after 5 minutes he came and instructed to go. During the waiting time another fellow coming out from the office and inquired the matter and when I describe everything to him than he ordered me to wait untill the Ist fellow check the same. My question why scanner of toll gate fail to scan the fastag at toll lane and I have to wait nearly 15 minutes outside the toll gate for verification of toll. If you cannot improve the scanner of toll gate than ask for cash payment than such type of haressment is not to be faced by us. Also out side employees of that toll plaza are not in uniform.

Condition of roads have become very poor and the maintenance is pathetic on NH44 between Kurnool & Mamilla palli in Andhrapradesh..

When I tried to complaint at tool booth I have got worst response from them. And the response of fastag also very poor.

I request you to take neccessary action and make our journey comfortable.

Regards,
Gowtham Vemula

I travelled from Pune to Nashik on 25th Dec'20 via Moshi toll Plaza. Toll Plaza employee was manually scanning the FASTag and there was only 1 scanning machine at toll plaza. Thus it was causing unnecessary time delay to commuters, due to lack of proper infrastructure at toll plaza.

NHAI should instruct Toll Plaza to have proper Scanning machines at Toll Plaza.

Hi my complaint is regarding Noise, tremendous heavy horn noise on toll naka during day and night, please take some action on this. during night time majority of heavy vehicles travel on highway, and because of toll naka we observed traffic Jaam to pay the toll, also Heavy vehicles Horns are like breath taking, request you to move this toll naka from residential area . as i can see already 1-2 toll booth moved towards thane as there is no resident area.
Please take some action
Also let me know if you need any thing from my side.

When we cross at Aroor toll plaza by car, they charged Rs 80 /- for one way saying that fast tag shows 0 balance when Rs 165/- balance available in my fast tag. The people was available at toll place was not listening anything what I say. They given the slip for Rs 80/- with wrong vehicle number as noticed later by me.My vehicle No. KL 07 CS 9257. Hence the excess amount shall be refunded to me immediately. Copy of slip attached.

On 30.12.2020... I was come with bike attend small accident in that road. Between urabakkam to guduvancherry.. Now highways are extended, but main bye pass way and left side road are not same surface and not equally surface of 4 th lane... Bike are skid due to not equal surface. Opposite to eb guduvancherry.

While crossing Chigharsi toll going to hapur the toll person charged Rs250 and did not give receipt. Is this toll mafia working.

I am having vehicle MH12 KY8951. Today I was traveling from NH4 at khedshivapur toll plaza, Rs 95 deducted from my fastTag account. I am using MH12 vehicle and the toll plaza should not deduct amount for pune or chinchwad passing vehicles. I need refund of above amount. Kindly take the action and let me know how Incannget it.

Dear sir
At runni saidpur toll plaza in sitamarhi district they are collecting Rs 435 where as in fastag for same vehicle the deduction is Rs 290. On complaining about the issue they are threatning to beat us and forcefully they are collecting the extra amount which is too much.

Kindly do the needful. I am attaching the toll receipt.

Thanks and regards
Manoj kumar

Knr toll plaza is being operated between walayar and kanjikode of Kerala district.tye toll plaza equipment is almost faulty every day and dosent even read automatically when vehicle reaches infront of the camera and they are manually reading the fastag which makes people to wait 20 minutes in a line or more.for the last two months..almost everyday the scenario is like explained above.even for small que it takes around 15 min to pass the toll and for big one it takes more time.kindly interviene in this matter and take necessary action to solve this issue

Vehicle no MH43BE6625.
Rs 203 toll was collected at Talegaon at 16:20:50 on 30/12/2020 for journey from Pune to Mumbai.
At Khalapur again 67/- was charged at 17:10:35!!

Why was it charged again when full toll was already collected?

Also, how does a vehicle owner ensure that coreect amount is deducted and toll person does not charge extra.

Same thing also happened to me on 2nd Dec on the same route. It seems this is quite a common thing happeneing on Mumbai Pune expressway where there is an option to travel to Lonavala or Pune and rates are separate

Fastag issued by Airtel payments Bank was blacklisted by NPCI. Request raised for whitelisting but under process for over 2 days. Waiting for resolution of issue.

Vehicle No - DL 3CBA3070
Complaint Number: 2828453
Complaint Date: 28/12/2020

Kindly remove blacklist by NPCI so I can apply for fresh Fastag and comply with guidelines from Jan1, 2021.

The service roads on Bangalore Mumbai Highway starting from Wakad till Dehu bypass are in worst condition and are prone to accidents.Please help on priority to mend and restore the good road conditions on all the service roads for this highway passing inside the PCMC. When we call PCMC help line they refuse to register complaint saying that they does not maintain the highway parts of the roads passing inside the PCMC.

Double collection of toll at Pune - Banglore highways.
I was travelling from Pune to Rajapur (Ratnagiri) while traveling, at Anewadi Toll booth- NH48 i have been told that Fasttag is not working and they have asked me for paying toll of 65 Rs in case which i have paid (receipt is attached in email for your ref.). I was not having network, but when i get into network i got email (forwarding to you) about deduction of toll. It shows wrong operation at toll booths and exploitation of customers, requests you to do the needful to get my paid toll back, and action against the toll operations team, so that such incidents will not happen again in future.
Regards,
Jitendra K

Dear Sir,
As i w as travelling from Karad (Mahashtra) to Pune (Mahashtra) on dt.27/12/20.
At Khed-Shivapur Toll Plaza (6.51PM) money taken Rs-95 but slip is not given,
I alredy ask 3 times but not listen & whatever money taken that slip not given.

Please look & do the needful.

I have Indusind bank fastag. Today, I came to know about a unwanted charge taken by NHAI of Rs. 295/- according to following description:
Transaction Date: 22/dec/20 08:32:45AM
Payment Through: Toll Transaction
Transaction Type : Debit
Vehicle No. : RJ45CF1668
Transaction status
Toll info : Jaipur plaza: 19/12/2020 10:48:45
I don't know why this charge put against my trip as I have paid Rs. 65/- (toll charge) for each side and it was debit on same date (19/12/2020) from my fastag. Then why did this charge put on me?
Please refund my fund Rs 295/-. It was unauthorized. I am attaching pic for same transactions.

Yesterday i.e.,[protected] I had travelled from gurgaon to shahjapur. where i had crossed manesar Toll, having 65 rupees of toll plaza.

later on i.e., today 29.12.2020 i had recd one additional message of deduction of rs. 65 again. picture of two message is attached herewith.