National Highways Authority of India [NHAI] Complaints & Reviews

Address: Punawale

The service roads on Bangalore Mumbai Highway starting from Wakad till Dehu bypass are in worst condition and are prone to accidents.Please help on priority to mend and restore the good road conditions on all the service roads for this highway passing inside the PCMC. When we call PCMC help line they refuse to register complaint saying that they does not maintain the highway parts of the roads passing inside the PCMC.

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Address: Shruti 128/9 Mahatma Soc. Pune

Double collection of toll at Pune - Banglore highways.
I was travelling from Pune to Rajapur (Ratnagiri) while traveling, at Anewadi Toll booth- NH48 i have been told that Fasttag is not working and they have asked me for paying toll of 65 Rs in case which i have paid (receipt is attached in email for your ref.). I was not having network, but when i get into network i got email (forwarding to you) about deduction of toll. It shows wrong operation at toll booths and exploitation of customers, requests you to do the needful to get my paid toll back, and action against the toll operations team, so that such incidents will not happen again in future.
Regards,
Jitendra K

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Address: Khed-Shivapur Toll Plaza

Dear Sir,
As i w as travelling from Karad (Mahashtra) to Pune (Mahashtra) on dt.27/12/20.
At Khed-Shivapur Toll Plaza (6.51PM) money taken Rs-95 but slip is not given,
I alredy ask 3 times but not listen & whatever money taken that slip not given.

Please look & do the needful.

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I have Indusind bank fastag. Today, I came to know about a unwanted charge taken by NHAI of Rs. 295/- according to following description:
Transaction Date: 22/dec/20 08:32:45AM
Payment Through: Toll Transaction
Transaction Type : Debit
Vehicle No. : RJ45CF1668
Transaction status
Toll info : Jaipur plaza: 19/12/2020 10:48:45
I don't know why this charge put against my trip as I have paid Rs. 65/- (toll charge) for each side and it was debit on same date (19/12/2020) from my fastag. Then why did this charge put on me?
Please refund my fund Rs 295/-. It was unauthorized. I am attaching pic for same transactions.

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Address: Manesar Toll Plaza

Yesterday i.e.,[protected] I had travelled from gurgaon to shahjapur. where i had crossed manesar Toll, having 65 rupees of toll plaza.

later on i.e., today 29.12.2020 i had recd one additional message of deduction of rs. 65 again. picture of two message is attached herewith.

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Address: A4, 272,oak wood Villa, sushant golf city. Sultanpur road Lucknow.

Nawabganj toll o lko knp highway is a nightmare with no discipline and no rules. Toll employees arre useless and rude to the extreme and cars are damaged half of the time due to haphazard way of entry. This is the second time other vehicle jammed into mine. I morning one roadways and truck nearly collided. No time limit for us.weare stuck for nearly half an hour most of the time. Guards are very lethargic and rude. After entry and nearly reaching the booth they tell us to go back and enter other line. Will anyone do anything about it because we are commuters and pay you daily

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I traveled several times on eastern peripheral expressway
my vehicle no is UP14EA7761
My chassis no is - MAJAXXMRKAKD56208
my fastage is registered as vehicle no kd56208
recently i traveled on 28/12/2020 on 17:00 at baghpat exit toll plaza the manager and employees miss behaved and collect cash force full after saying that your card is not active and there is no balance in it .
They even did not give us receipt for that while I checked today with bank as well as with NHAI no 1033 that my fastage is ACTIVE. I am feeling harassed with this unethical behavior
please resolve this

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Khed shivapur toll is local for MH12 & MH14 so there is no toll declared by the Supriya Sule in discussion with Nitin Gadkari as per news on 17 Feb 2020 but toll is cut from my fasttag from Oct-Dec 20
total 6 times - 95 x 6 =570 please refund the in my fasttag account.

statement of the same attached.

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Dear Sir,

I am travelling to pune on 27.12.2020 from Sangli with my car No. MH14GH 8749, on Anewadi toll cash as well as fasttag toll also cut from my account.

two times toll submitted

Please refund the same.

Cash receipt and fasttag statement attached.

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Address: B.Venkatasubramanian, 3/179, L.N. Puram, Palghat-678005 kerala

Sir,

Please refer to the messages below. Double toll fee has been deduted. As against an amount of Rs.45, an amount of Rs.90 has been deducted.

You have paid Rs 17.00 against Transaction ID 0010002012282019191972 for Toll Charges at Trichy Salem (KL09AL8009) on 28-Dec-2020 08:15:06 PM. Your new tag balance is Rs.784.00 - IHMCL

You have paid Rs 28.00 against Transaction ID 0010002012282026088348 for Toll Charges at Trichy Cochin (KL09AL8009) on 28-Dec-2020 08:19:07 PM. Your new tag balance is Rs.756.00 - IHMCL

You have paid Rs 45.00 against Transaction ID 0010012012282118032096 for Toll Charges at Pollachi Salem Toll Plaza (KL09AL8009) on 28-Dec-2020 09:08:20 PM. Your new tag balance is Rs.711.00 - IHMCL

Please instruct the relevant authority to refund Rs.45 to my account and also make it a point not to allow such mistakes to occur again.

Yours sincerely,
B.Venkatasubramanian

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Address: pooja enclave, radha puram choraha, mathura

माननीय महोदय
सूचित है कि मथुरा जिले के वार्ड नं 34 में नेशनल हाईवे के राघा पुरम चौराहे पर पैदल पुल का निर्माण किया गया है जिस कारण पूर्व में निर्मित नाला पूर्ण प्रकार से...

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Address: 12/217, Moogambigai Nagar, Sikkaroyapuram,

Yesterday night i drove my car from Trichy to chennai which experienced heavy damaged road with lot of pits. Also many places my car was forced to down in the pits due to dark night. Whereas, Toll Plaza deducted the money through Fast Tag and no proper answer was given by Toll Plaza representatives when i asked for it. The concept fpr collecting the money through from us to use the well conditioned roads. But the above mentioned road is totally damaged in many places which caused my vehicle is damaged as well as we have experienced uncomfortability while travelling. Please give me proper justification for not making the Toll Road for comfort travell also why the money was deducted without proper Road. During Night Travel I cant stop the vehicle and take the Photos.

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Address: C-78,NTPL Housing colony, Tuticorin

I am a resident of Tuticorin. On 21.12.2020 I went to Tirunelveli by my own car. At vagaikulam toll plaza I was charged RS.65 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action.

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Dec 28, 2020

Complaint marked as Resolved

No further action taken

Dec 28, 2020

Updated by Balamurugan78 I am a resident of Tuticorin. On 21.12.2020 I went to Tirunelveli by my own car. At vagaikulam toll plaza I was charged RS.65 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action.

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Dear Sir/Maam
Even after having fastag with which we expect smooth and fluent flow of all cars...we experienced unnecessary delay due to lack of proper machines for reading fastag.Instead of automatic scanning, scanning of fastag was being done manually at 1550hrs, 28th December, 2020.Also, one machine was being used to read fastag at three to four lanes by a single person due to which we had to wait for a lot of time.It is really frustrating.
I hope action on this will be taken as soon as possible.

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Address: Neelam Yadav, Pl. No.:76/77, Ward No.4, Behind Durga Mangal Karlaya, Jai Durga Nagar, Kandri, Kanhan , Nagpur-441401

Due to non working of online FastTAG through PAYTM i had paid the amount of Rs. 125/- in cash, but afterwards the amount of Rs. 65/- is also deducted from my PAYTM account. Hence, request you to kindly reimburse the amount of Rs.125/-.

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Address: raghunath bangalore [email protected]

In order to have a safe driving, road markings in White or any other government approved paint is very much necessary. During Nighttime and winter season where mist is more, the road markings and median markings helps the drivers a lot.
However, in NH75 at many places road markings and median markings are very poor and in some places it can not be seen. in particular Between Nelamangala to Hassan.
Toll plaza people does not respond to complaints and even some emails printed on the backside of the toll ticket, emails are not in existance.

Also, please make road markings mandatory for all type of roads NH, SH, DH and other road

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Address: Badhera toll booth near lunkaransar

We are on the way from Bathinda to Bikaner at Badhera toll booth at 1205 Hrs the toll gate was closed no one is sitting in the cabin. After waiting for 5 mins the manager came and told us that routine maintenance is being carried out. Doing routine maintenance at peak time resulting in long queue and failing the purpose of Fast Tag. Request you to take appropriate action against defaulters/responsible. Vehicle No is PB 03 AE 0050.

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Address: GAEPL

My chasis no MA3ETDEIS00610802 VEHICLE NO UP14DY 7722

I travelled several time at NH 91 . recently i travelled on 27.12.2020 at 13:33:23 at GHAZIABAD- ALIGARH (LUHARI NH91) TOLL PLAZA.

MY FAST TAG IS ACTIVE AS PER THE BANK AND HAVING BALANCE OF Rs. 1595/-WHEREAS IT IS SHOWHING BLACKLISTED.

I am feeling very harassed at tol Plaza.

Please resolve this

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Address: Bhubaneswar

I crossed Pipili Toll Plaza at 09.16 AM on 27/12/2020 while travelling to Puri from Bhubaneswar. Toll charges of Rs.115/- debited to my Fastag account. On return, I crossed the same toll plaza at 07.09 PM. Again an amount of Rs. 115/- has been deducted from my account. The round trip was completed well within 24 hours. Why the round trip charges were not applied on me? Please refer the screenshot of SMSs received and refund the excess amount so deducted.

Thank you for your attention.

Swapna Rath
Vehicle No: OD02AK4635
Vehicle Card Id: [protected]

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S

Sagar Jethi Sibu

from Cuttack, Odisha

Jun 12, 2022

I crossed Pipili Toll Plaza at 9:45 AM on 12/06/2020 while travelling to Puri from Cuttack.Toll charges of Rs.130/- debited from my Fastag account. On return, I crossed the same toll plaza at 6:06 PM. Again an amount of Rs. 60/- has been deducted from my account. The round trip was completed well within 24 hours.Why the round trip charges were not applied on me? Please refer the screenshot of SMSs received and refund the excess amount as deducted.Its my Hard earning money pls look into it.

Thanks & Regards
Sagar Jethi
Vehicle No-OD05BF1191

Wrong deduction of Toll charges from Fastag account - Comment #4006286 - Image #0

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Address: 166, Near Sukreswar Temple, Panbazar

Dear Sir/Madam,
I am a resident of Guwahati. But whenever I traveled through Madanpur toll gate, each journey deduts Rs.105 from my fastag, whereas the one side fare is only 55 (by cash).
Please reply, why double the amount is getting deducted from fastag.
Few transaction IDs
751606152421297594449P - 23/11/2020 (10:57:01PM)
761604119119372112147P - 31/10/2020 (10:08:44PM)
701598583570804497639P - 28/08/2020 (08:29:31AM)

Regards
Arnab
Mobile - [protected]

National Highways Authority of India [NHAI] Complaints & Reviews

File a complaint to National Highways Authority of India [NHAI]

National Highways Authority of India [NHAI] reviews & complaints page 234

The service roads on Bangalore Mumbai Highway starting from Wakad to Dehu bypass are in worst condition and are prone to accidents.

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Double Toll collection NH48 Anewadi

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Rs taken but slip not given

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Unwanted charge

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Double Deduction of fastag at manesar

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Most disgusting toll services on lko kanpur toll aza

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Unethical behaviour and false telling inactive fastag

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Toll cut for MH14GH 8749 at Khed shivapur toll but no toll from March 2020 as MH12 & MH14 as they are local

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Cash and Fastag toll at Anewadi NH-48 on 27.12.2020 (MH14GH8749)

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Double deduction of toll fee

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Complaint regarding illegal occupancy on NHAI land

Bad Roads from Sengurichi to Thirumandurai Toll Plaza, Tamilnadu

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Excess collection of toll charge

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Unnecessary Delay At the Western UP Toll Plaza

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Reimbursement of Rs.125 deducted from FastTag PAYTM account.

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Road Markings / Median Markings missing in NH 75

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Closure of toll gate due to shortage of manpower

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Fastag blacklisted while tag is active

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Wrong deduction of Toll charges from Fastag account

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Excess fare through FASTAG

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