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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Mar 30, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 235

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T
tbabar1
from Delhi, Delhi
Dec 29, 2020
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Khed shivapur toll is local for MH12 & MH14 so there is no toll declared by the Supriya Sule in discussion with Nitin Gadkari as per news on 17 Feb 2020 but toll is cut from my fasttag from Oct-Dec 20
total 6 times - 95 x 6 =570 please refund the in my fasttag account.

statement of the same attached.
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    T
    tbabar1
    from Delhi, Delhi
    Dec 29, 2020
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    Dear Sir,

    I am travelling to pune on 27.12.2020 from Sangli with my car No. MH14GH 8749, on Anewadi toll cash as well as fasttag toll also cut from my account.

    two times toll submitted

    Please refund the same.

    Cash receipt and fasttag statement attached.
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      B
      BVS Manian
      Dec 29, 2020
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      Address: B.Venkatasubramanian, 3/179, L.N. Puram, Palghat-678005 kerala

      Sir,

      Please refer to the messages below. Double toll fee has been deduted. As against an amount of Rs.45, an amount of Rs.90 has been deducted.

      You have paid Rs 17.00 against Transaction ID 0010002012282019191972 for Toll Charges at Trichy Salem (KL09AL8009) on 28-Dec-2020 08:15:06 PM. Your new tag balance is Rs.784.00Â - IHMCL

      You have paid Rs 28.00 against Transaction ID 0010002012282026088348 for Toll Charges at Trichy Cochin (KL09AL8009) on 28-Dec-2020 08:19:07 PM. Your new tag balance is Rs.756.00Â - IHMCL

      You have paid Rs 45.00 against Transaction ID 0010012012282118032096 for Toll Charges at Pollachi Salem Toll Plaza (KL09AL8009) on 28-Dec-2020 09:08:20 PM. Your new tag balance is Rs.711.00Â - IHMCL

      Please instruct the relevant authority to refund Rs.45 to my account and also make it a point not to allow such mistakes to occur again.

      Yours sincerely,
      B.Venkatasubramanian
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        K
        Kamlesh00098
        Dec 29, 2020
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        Complaint regarding illegal occupancy on NHAI land

        Address: pooja enclave, radha puram choraha, mathura

        माननीय महोदय
        सूचित है कि मथुरा जिले के वार्ड नं 34 में नेशनल हाईवे के राघा पुरम चौराहे...
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        jraman2863
        Dec 28, 2020
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        Address: 12/217, Moogambigai Nagar, Sikkaroyapuram,

        Yesterday night i drove my car from Trichy to chennai which experienced heavy damaged road with lot of pits. Also many places my car was forced to down in the pits due to dark night. Whereas, Toll Plaza deducted the money through Fast Tag and no proper answer was given by Toll Plaza representatives when i asked for it. The concept fpr collecting the money through from us to use the well conditioned roads. But the above mentioned road is totally damaged in many places which caused my vehicle is damaged as well as we have experienced uncomfortability while travelling. Please give me proper justification for not making the Toll Road for comfort travell also why the money was deducted without proper Road. During Night Travel I cant stop the vehicle and take the Photos.
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          B
          Balamurugan78
          from Delhi, Delhi
          Dec 28, 2020
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          Address: C-78,NTPL Housing colony, Tuticorin

          I am a resident of Tuticorin. On 21.12.2020 I went to Tirunelveli by my own car. At vagaikulam toll plaza I was charged RS.65 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action.
          Dec 28, 2020
          Complaint marked as Resolved 
          No further action taken
          Dec 28, 2020
          Updated by Balamurugan78           I am a resident of Tuticorin. On 21.12.2020 I went to Tirunelveli by my own car. At vagaikulam toll plaza I was charged RS.65 each time (for onward and return journey), even I have come back with in six hours of time. Kindly look into the same and take appropriate action.

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            G
            Ganesh Wadhwani
            from Delhi, Delhi
            Dec 28, 2020
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            Dear Sir/Maam
            Even after having fastag with which we expect smooth and fluent flow of all cars...we experienced unnecessary delay due to lack of proper machines for reading fastag.Instead of automatic scanning, scanning of fastag was being done manually at 1550hrs, 28th December, 2020.Also, one machine was being used to read fastag at three to four lanes by a single person due to which we had to wait for a lot of time.It is really frustrating.
            I hope action on this will be taken as soon as possible.
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              N
              neelam1979
              from Powai, Maharashtra
              Dec 28, 2020
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              Address: Neelam Yadav, Pl. No.:76/77, Ward No.4, Behind Durga Mangal Karlaya, Jai Durga Nagar, Kandri, Kanhan , Nagpur-441401

              Due to non working of online FastTAG through PAYTM i had paid the amount of Rs. 125/- in cash, but afterwards the amount of Rs. 65/- is also deducted from my PAYTM account. Hence, request you to kindly reimburse the amount of Rs.125/-.
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                P
                Patna Raghunath
                from Delhi, Delhi
                Dec 28, 2020
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                Address: raghunath bangalore [email protected]

                In order to have a safe driving, road markings in White or any other government approved paint is very much necessary. During Nighttime and winter season where mist is more, the road markings and median markings helps the drivers a lot.
                However, in NH75 at many places road markings and median markings are very poor and in some places it can not be seen. in particular Between Nelamangala to Hassan.
                Toll plaza people does not respond to complaints and even some emails printed on the backside of the toll ticket, emails are not in existance.

                Also, please make road markings mandatory for all type of roads NH, SH, DH and other road
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                  V
                  Vikas Papreja
                  from Delhi, Delhi
                  Dec 28, 2020
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                  Address: Badhera toll booth near lunkaransar

                  We are on the way from Bathinda to Bikaner at Badhera toll booth at 1205 Hrs the toll gate was closed no one is sitting in the cabin. After waiting for 5 mins the manager came and told us that routine maintenance is being carried out. Doing routine maintenance at peak time resulting in long queue and failing the purpose of Fast Tag. Request you to take appropriate action against defaulters/responsible. Vehicle No is PB 03 AE 0050.
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                    R
                    radheymohan
                    from Powai, Maharashtra
                    Dec 28, 2020
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                    Address: GAEPL

                    My chasis no MA3ETDEIS00610802 VEHICLE NO UP14DY 7722

                    I travelled several time at NH 91 . recently i travelled on 27.12.2020 at 13:33:23 at GHAZIABAD- ALIGARH (LUHARI NH91) TOLL PLAZA.

                    MY FAST TAG IS ACTIVE AS PER THE BANK AND HAVING BALANCE OF Rs. 1595/-WHEREAS IT IS SHOWHING BLACKLISTED.

                    I am feeling very harassed at tol Plaza.

                    Please resolve this
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                      N
                      nmrath
                      Dec 28, 2020
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                      Address: Bhubaneswar

                      I crossed Pipili Toll Plaza at 09.16 AM on 27/12/2020 while travelling to Puri from Bhubaneswar. Toll charges of Rs.115/- debited to my Fastag account. On return, I crossed the same toll plaza at 07.09 PM. Again an amount of Rs. 115/- has been deducted from my account. The round trip was completed well within 24 hours. Why the round trip charges were not applied on me? Please refer the screenshot of SMSs received and refund the excess amount so deducted.

                      Thank you for your attention.

                      Swapna Rath
                      Vehicle No: OD02AK4635
                      Vehicle Card Id: [protected]
                      View replies
                      I crossed Pipili Toll Plaza at 9:45 AM on 12/06/2020 while travelling to Puri from Cuttack.Toll charges of Rs.130/- debited from my Fastag account. On return, I crossed the same toll plaza at 6:06 PM. Again an amount of Rs. 60/- has been deducted from my account. The round trip was completed well within 24 hours.Why the round trip charges were not applied on me? Please refer the screenshot of SMSs received and refund the excess amount as deducted.Its my Hard earning money pls look into it.

                      Thanks & Regards
                      Sagar Jethi
                      Vehicle No-OD05BF1191
                      Reply
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                        A
                        arnabjyoti bhagawati
                        Dec 28, 2020
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                        Address: 166, Near Sukreswar Temple, Panbazar

                        Dear Sir/Madam,
                        I am a resident of Guwahati. But whenever I traveled through Madanpur toll gate, each journey deduts Rs.105 from my fastag, whereas the one side fare is only 55 (by cash).
                        Please reply, why double the amount is getting deducted from fastag.
                        Few transaction IDs
                        751606152421297594449P - 23/11/2020 (10:57:01PM)
                        761604119119372112147P - 31/10/2020 (10:08:44PM)
                        701598583570804497639P - 28/08/2020 (08:29:31AM)

                        Regards
                        Arnab
                        Mobile - [protected]
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                          S
                          sushilshrivastava
                          Dec 28, 2020
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                          Address: Mob9827016530

                          I crossed joginhai toll plaza by our own car today 12.41 pm and returned 8.12 pm amt deducted from fast tag rs 70 both side time whereas toll rate for Rewa car is rs 35 one side so my excess amt wrongly deducted pl return my excess amt
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                            P
                            pravin lawangare
                            from Delhi, Delhi
                            Dec 28, 2020
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                            As per goverment we have placed fast tag on our vehicle but on Maharashtra Shilapur toll plaza collected cash from our driver .
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                              T
                              Tolltax
                              from Delhi, Delhi
                              Dec 28, 2020
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                              Respective sir,
                              I am an Armad Force personal. I was on leave and travelling on 27 Dec 2020 from kanpur to Lucknow with my family by national highway toll plaza nawabgunj. When I was crossing the toll Booth by I saw my armed force identity card which is issued by government of India. The duty person on the toll Booth deny for exemption of toll. We request for the person to call his senior because he was in dought . His senior officer came and starting abusing "example madarchod AA jate h kha kha se aap kha k adhikari ho k toll tax ni denge " we request himself for conversation in polite way. He said you have to pay toll and now the time there is no any exemption for any one . And such as so soldiers if your are on duty them only you are eligible for exemption.
                              Requesting for polite behavior of toll plaza personal only .. and I paid toll tax by fast tag.
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                                S
                                sachinkrsharma
                                from Barnala, Punjab
                                Dec 27, 2020
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                                Hi, when I was travelling on 23rd Dec 2020 from Gurgaon to Govardhan(Mathura), on Srinagar toll plaza we were deducted amount via fast tag also however we paid in cash.

                                Kindly look into the matter.

                                [protected]
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                                  T
                                  Tania Kukreja
                                  Dec 27, 2020
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                                  I was coming from NH7 from sunam, punjab to chandigarh. When i was 5-6 kms away from patiala a dead animal which i was not able to see from far because of no lights on the road got hit by an animal because of which i lost my balance on the road. But fortunatly i was able to keep my grip on the car. This happened around 7:30pm (27th december). When i got a hold on my car and parked to see if all os good, i saw 2 other cars met with this unfortunate mishappening and while i talked to them about it i saw one car was hit in front of my eyes. I tried calling 1033 but i was put on wait for 20mins. I tried to report the happening at patiala toll plaza but they said they can’t help as they were of maintainence dept. and asked me to call on 1033 again.
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                                    R
                                    R. L. Laddha
                                    from Delhi, Delhi
                                    Dec 27, 2020
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                                    Address: National Highways Authority of India HQ, G-5 & 6, Sector-10, Dwarka, New Delhi-110075.

                                    Dear Sir
                                    Vehicles registered at Kota (Rajasthan) are exempted from toll at Kota Bypass Toll Plaza.
                                    On 27.12.2020, I travelled by my Car no. RJ 20CC 8100 through above Toll Plaza. While going out of Kota at about 09.30 AM, toll was not deducted.
                                    On returning to Kota at 16.47 PM, a sum of Rs. 65.00 was deducted for which I received Email from my Service Provider: AXIS Bank as below:
                                    Dear Customer, Your FasTag Account has been debited Rs. 65 for transaction for Vehicle RJ20CC8100 at Toll Kota Bypass Toll Plaza on[protected]T16:47:09.

                                    I was charged similarly earlier also.

                                    Request, please take corrective actions:
                                    - Refund wrongly deducted toll today &
                                    - such wrong charges are not levied in future on vehicles registered at Kota at Kota Bypass Toll Plaza.
                                    Thanking you
                                    Dec 27, 2020
                                    Updated by R. L. Laddha                                     My email ID: [protected]@gmail.com
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                                      S
                                      Skundu56
                                      Dec 27, 2020
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                                      Address: EDEN PEARLS, FLAT-3C,BL-A,NAYABAD AVENUE

                                      Ashoka Dhanukani-Kharagpur Tollway ltd did not issued return toll pass. Forced to take single journey and finally to pay more. Pl let me know whether NHAI has stopped return toll ticket.
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