National Highways Authority of India [NHAI] Complaints & Reviews

I crossed joginhai toll plaza by our own car today 12.41 pm and returned 8.12 pm amt deducted from fast tag rs 70 both side time whereas toll rate for Rewa car is rs 35 one side so my excess amt wrongly deducted pl return my excess amt

As per goverment we have placed fast tag on our vehicle but on Maharashtra Shilapur toll plaza collected cash from our driver .

Respective sir,
I am an Armad Force personal. I was on leave and travelling on 27 Dec 2020 from kanpur to Lucknow with my family by national highway toll plaza nawabgunj. When I was crossing the toll Booth by I saw my armed force identity card which is issued by government of India. The duty person on the toll Booth deny for exemption of toll. We request for the person to call his senior because he was in dought . His senior officer came and starting abusing "example madarchod AA jate h kha kha se aap kha k adhikari ho k toll tax ni denge " we request himself for conversation in polite way. He said you have to pay toll and now the time there is no any exemption for any one . And such as so soldiers if your are on duty them only you are eligible for exemption.
Requesting for polite behavior of toll plaza personal only .. and I paid toll tax by fast tag.

Hi, when I was travelling on 23rd Dec 2020 from Gurgaon to Govardhan(Mathura), on Srinagar toll plaza we were deducted amount via fast tag also however we paid in cash.

Kindly look into the matter.

[protected]

I was coming from NH7 from sunam, punjab to chandigarh. When i was 5-6 kms away from patiala a dead animal which i was not able to see from far because of no lights on the road got hit by an animal because of which i lost my balance on the road. But fortunatly i was able to keep my grip on the car. This happened around 7:30pm (27th december). When i got a hold on my car and parked to see if all os good, i saw 2 other cars met with this unfortunate mishappening and while i talked to them about it i saw one car was hit in front of my eyes. I tried calling 1033 but i was put on wait for 20mins. I tried to report the happening at patiala toll plaza but they said they can’t help as they were of maintainence dept. and asked me to call on 1033 again.

Dear Sir
Vehicles registered at Kota (Rajasthan) are exempted from toll at Kota Bypass Toll Plaza.
On 27.12.2020, I travelled by my Car no. RJ 20CC 8100 through above Toll Plaza. While going out of Kota at about 09.30 AM, toll was not deducted.
On returning to Kota at 16.47 PM, a sum of Rs. 65.00 was deducted for which I received Email from my Service Provider: AXIS Bank as below:
Dear Customer, Your FasTag Account has been debited Rs. 65 for transaction for Vehicle RJ20CC8100 at Toll Kota Bypass Toll Plaza on[protected]T16:47:09.

I was charged similarly earlier also.

Request, please take corrective actions:
- Refund wrongly deducted toll today &
- such wrong charges are not levied in future on vehicles registered at Kota at Kota Bypass Toll Plaza.
Thanking you

Ashoka Dhanukani-Kharagpur Tollway ltd did not issued return toll pass. Forced to take single journey and finally to pay more. Pl let me know whether NHAI has stopped return toll ticket.

Madurai Thoothukudi express highway toll gate public bathrooms are build for use and closed without any maintenance as of 27 Dec 2020. Please supply resource and resume usage as it’s designed.

Sir,
I am a serving defence personnel of Indian Air Force. I am presently posted at Air Force station Barnala Punjab.
On 27 Dec 2020 I went to Lucknow by my personal car to drop my son at Lucknow Airport to catch flight to Mumbai.
During onward journey I was allowed to cross the toll plaza at Nawabganj toll plaza situated at kanpur Lucknow high way without charging any money on production of my defence personnel identity card issued by Min of Defence.

But during return journey I was charged double amount Rs 150/- vide reciept no [protected] stating that your car is not bearing fast tag. When I told that fast tag is compulsory with effect from 01Jan 2021 they started misbehaving. They not only forfeited my legal right but also harrashed & humiliated me mentally.
In the context of above it is requested that a strict disciplinary action maybe initiated against the guilty toll plaza personnel. Also refund of money paid by at toll plaza with penalty for the misbehavior and forfeiting my legal right may be paid
to me at the earliest.
An early action will be highly solicited.

Vehicle no OD09Q3171, I'm using Axisbank fastag, I'm suffering problem at Panikoile tool plaza (Odisha). At this tool plaza my fastag not working, I'll pay cash every time.
FasTag working properly at any other tool plaza, but can't work at Panikoile (Odisha), I'll try on 1033 but can't satisfied

Sir,
I do have valid Fastag, user ID[protected], having wallet value more than Rs.1000/-.
When I passed Chhazarsi(up) toll plaza on dated 19.12.2020, Rs.125/- were deducted from the fastag and recieved the massage as well email on my registered mobile and email for the same.
But when I, on the same day after only 1hr, passed from Bridge Ghat(up) toll, person at this toll told that my fastag is not being read and I was detained for more than 10 minutes, for no fault of mine and asked for double cash.
Tha same happened at the toll at Zoya( up).

My complaint is when I do have valid Fastag, having sufficient wallet value then why I was harassed. Who will be responsible for the same, while Hon'ble Transport Minister has issued the clear guidelines regarding cash collection on all tools be stopped since 31.12.2020.

Renwal toll plaza near Phagi, Rajasthan is not maintaining the road at all. Condition is so bad that even near the toll itself the road is broken. Along with this, no fastag service is available. I hope NHAI will take strict action on it because it is an issue of customer safety.

Eathakota Toll gate people are double collecting the toll fee. Pl see the deduction on 24/12/20.
1 is ok 2 is double deduction
1. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 24, 2020 17:18:38. Toll txn Id: 781608810516945563377P. Updated Paytm Bal: Paytm Wallet- Rs 650

2. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 24, 2020 17:21:37. Toll txn Id: 781608810696039310397P. Updated Paytm Bal: Paytm Wallet- Rs 550

Pl see the double collection repeated on 26/12/20

3. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 14:21:38. Toll txn Id: 781608972696435226107P. Updated Paytm Bal: Paytm Wallet- Rs 155

4. Paid Rs. 45.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 18:45:49. Toll txn Id: 781608988547481430167P. Updated Paytm Bal: Paytm Wallet- Rs 110

5. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 18:48:38. Toll txn Id: 781608988717424858277P. Updated Paytm Bal: Paytm Wallet- Rs 10

3 and 4 ok 5 is double deduction.

Pl get the tollgate system checked throughly. This might be faced by many others.
Pl refund Rs. 200 excess collected from me.

Abhijeet Ashok Infrastructure deducted toll forcefully from my vehicle MH12 PT 9689 Fast tag on 25th and 26th Dec 2020. WEe travelled to Nagzira.Kindly take action and credit amount collected

I have Kotak Bank Fastag which at devanahalli toll plaza deducted the amount but still made to pay in cash on December 14th. I have written multiple mails to Kotak Bank Fastag complaints email without any response and even they don't have toll free numbers. How do I get my refund. Please cancel Kotak Bank fastag authorization. My mobile #[protected]
Mail ID [protected]@yahoo.co.in

My complaint number is 2810044

My vehicle number is MP15HA0732
My complain number is 2810044
Near by juhariya toll tax gairat ganj road per overcharging 3 times
My truck is 10 tyred

My complaint number is 2810044

My complaint number is 2810044
My vehicle number is MP15HA0732
My vastav jhariya toll tax overcharging 3times

Why Fastag not allowing in separate lens. Many tolls in west Bangal same lens for Fastag and cash, due to that Fastag customers need stay long time average 15mins. Then what is the use of Fastag?