National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir
Vehicles registered at Kota (Rajasthan) are exempted from toll at Kota Bypass Toll Plaza.
On 27.12.2020, I travelled by my Car no. RJ 20CC 8100 through above Toll Plaza. While going out of Kota at about 09.30 AM, toll was not deducted.
On returning to Kota at 16.47 PM, a sum of Rs. 65.00 was deducted for which I received Email from my Service Provider: AXIS Bank as below:
Dear Customer, Your FasTag Account has been debited Rs. 65 for transaction for Vehicle RJ20CC8100 at Toll Kota Bypass Toll Plaza on[protected]T16:47:09.

I was charged similarly earlier also.

Request, please take corrective actions:
- Refund wrongly deducted toll today &
- such wrong charges are not levied in future on vehicles registered at Kota at Kota Bypass Toll Plaza.
Thanking you

Ashoka Dhanukani-Kharagpur Tollway ltd did not issued return toll pass. Forced to take single journey and finally to pay more. Pl let me know whether NHAI has stopped return toll ticket.

Madurai Thoothukudi express highway toll gate public bathrooms are build for use and closed without any maintenance as of 27 Dec 2020. Please supply resource and resume usage as it’s designed.

Sir,
I am a serving defence personnel of Indian Air Force. I am presently posted at Air Force station Barnala Punjab.
On 27 Dec 2020 I went to Lucknow by my personal car to drop my son at Lucknow Airport to catch flight to Mumbai.
During onward journey I was allowed to cross the toll plaza at Nawabganj toll plaza situated at kanpur Lucknow high way without charging any money on production of my defence personnel identity card issued by Min of Defence.

But during return journey I was charged double amount Rs 150/- vide reciept no [protected] stating that your car is not bearing fast tag. When I told that fast tag is compulsory with effect from 01Jan 2021 they started misbehaving. They not only forfeited my legal right but also harrashed & humiliated me mentally.
In the context of above it is requested that a strict disciplinary action maybe initiated against the guilty toll plaza personnel. Also refund of money paid by at toll plaza with penalty for the misbehavior and forfeiting my legal right may be paid
to me at the earliest.
An early action will be highly solicited.

Vehicle no OD09Q3171, I'm using Axisbank fastag, I'm suffering problem at Panikoile tool plaza (Odisha). At this tool plaza my fastag not working, I'll pay cash every time.
FasTag working properly at any other tool plaza, but can't work at Panikoile (Odisha), I'll try on 1033 but can't satisfied

Sir,
I do have valid Fastag, user ID[protected], having wallet value more than Rs.1000/-.
When I passed Chhazarsi(up) toll plaza on dated 19.12.2020, Rs.125/- were deducted from the fastag and recieved the massage as well email on my registered mobile and email for the same.
But when I, on the same day after only 1hr, passed from Bridge Ghat(up) toll, person at this toll told that my fastag is not being read and I was detained for more than 10 minutes, for no fault of mine and asked for double cash.
Tha same happened at the toll at Zoya( up).

My complaint is when I do have valid Fastag, having sufficient wallet value then why I was harassed. Who will be responsible for the same, while Hon'ble Transport Minister has issued the clear guidelines regarding cash collection on all tools be stopped since 31.12.2020.

Renwal toll plaza near Phagi, Rajasthan is not maintaining the road at all. Condition is so bad that even near the toll itself the road is broken. Along with this, no fastag service is available. I hope NHAI will take strict action on it because it is an issue of customer safety.

Eathakota Toll gate people are double collecting the toll fee. Pl see the deduction on 24/12/20.
1 is ok 2 is double deduction
1. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 24, 2020 17:18:38. Toll txn Id: 781608810516945563377P. Updated Paytm Bal: Paytm Wallet- Rs 650

2. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 24, 2020 17:21:37. Toll txn Id: 781608810696039310397P. Updated Paytm Bal: Paytm Wallet- Rs 550

Pl see the double collection repeated on 26/12/20

3. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 14:21:38. Toll txn Id: 781608972696435226107P. Updated Paytm Bal: Paytm Wallet- Rs 155

4. Paid Rs. 45.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 18:45:49. Toll txn Id: 781608988547481430167P. Updated Paytm Bal: Paytm Wallet- Rs 110

5. Paid Rs. 100.0 FASTag toll fare for vehicle reg. no TS09ES9184 at Eethakota at Km.946.300 on Dec 26, 2020 18:48:38. Toll txn Id: 781608988717424858277P. Updated Paytm Bal: Paytm Wallet- Rs 10

3 and 4 ok 5 is double deduction.

Pl get the tollgate system checked throughly. This might be faced by many others.
Pl refund Rs. 200 excess collected from me.

Abhijeet Ashok Infrastructure deducted toll forcefully from my vehicle MH12 PT 9689 Fast tag on 25th and 26th Dec 2020. WEe travelled to Nagzira.Kindly take action and credit amount collected

I have Kotak Bank Fastag which at devanahalli toll plaza deducted the amount but still made to pay in cash on December 14th. I have written multiple mails to Kotak Bank Fastag complaints email without any response and even they don't have toll free numbers. How do I get my refund. Please cancel Kotak Bank fastag authorization. My mobile #[protected]
Mail ID [protected]@yahoo.co.in

My complaint number is 2810044

My vehicle number is MP15HA0732
My complain number is 2810044
Near by juhariya toll tax gairat ganj road per overcharging 3 times
My truck is 10 tyred

My complaint number is 2810044

My complaint number is 2810044
My vehicle number is MP15HA0732
My vastav jhariya toll tax overcharging 3times

Why Fastag not allowing in separate lens. Many tolls in west Bangal same lens for Fastag and cash, due to that Fastag customers need stay long time average 15mins. Then what is the use of Fastag?

Dear Team,

Request to kindly clear and resolve asap.

I have to facing so much financial problem due to authorized deduction by NHI fast tag.

I had to visit from mungeli(CG) to vishakhapattanam (AP) at 19-Dec-2020 and return 21-Dec-2020.
When I crossed road toll tax check point they deducted (by NHI fast tag) every time 20 time 500/- (10000/-) and total 30000/- authorized deduction.

Mitigates:-
1. NHI fast tag provided by Maruti showroom at the time of purchase of car.
2. Also done complaint on 1033 but they are not providing proper solution.
3. Submitted written complaint on NHI office and not getting satisfactory response.
4. Submitted written complaint at IDBI bank home branch and they are told to get on touch with NHI office bank is not responsible for that transaction.

Please find enclosed attachment:-
1. RC and fats tag copy.
2. Adhar card copy.
3. Bank statement of deducted amount.
4. Submitted complaints received copy.
5. At the time of return journey cash receipt.

Regards
Anish pandey
[protected]

I travelled to rajamundry from vijayawada (paid toll tax till tadepallugudem)and collected toll taxes in 4 locations. Most of the road is under construction and it's in worst. Why toll is collected for bad roads.

Thanks,
Durga

Dear sir/Madam
My commercial land falls along the national highway 731k in Madhvamai, shahjahanpur-Nigohi Road whose Gat No.is 435 and 285 whose length along the road is 426feet and depth is 30feet after leaving 45feet from the centre of the road.
That state highway has been converted to national highway 731k.Have you any plan to acquire land along the highway for converting the highway into four lane which is presently two lane only.if so, please let me know.
Thanking you very much
Yours faithfully

A.K. SINGH

I have travelled through the hattaragi toll on 23, 24 and 25 Dec 2020. Even after showing Identity card to the operator still the fee was deducted from my fastag account. The operator had clarified that fee will not be deducted but I have got the message about fee collection after 20 mins of crossing the toll. You may even see the CCTV footage of same. You are to look into these transactions. Txn ID: FT[protected], Txn ID: FT[protected], Txn ID: FT[protected]. Thanx

My family travelled from Keshod to Rajkot today by my car GJ03EC9167. They didn't know about balance in FastTag. They paid Rs.65 Toll Tax vide receipt no-266661 and at before that Rs.65 debited from my Fast Tag.
You are requested to refund FastTag collection.
Thanking you
DM Raijada