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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 237

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S
Shrikant_Deshmukh
Dec 22, 2020
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Address: nagpur- kondhali section

I drive on dated 18/12/2020 19:28:47 by vehicle number- MH 49 BK 5857. facing issue with toll naka, required proper way or smooth process of fasttag.
I already stick the fasttag on front side, on toll plaza their scanner is not working or unable to scan my sticker, so next step is to scan code by individual machine i.e. scan manually by machine but without doing this scanning (manual scan) they pressurely ask for money and charge double on actual amount.
so they wants to be have machine if sticker is not working.
I want my excess amount because toll plaza scanner is not working that's their fault, and my fasttag is working on different plaza properly.
so pls make a strict rule to scan code and better scanner visibility.if this is not working they want another option.
Toll collection by: ATLANTA INFRA ASSETS LTD.
I attached toll receipt.
+1 photos
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    Jakir Khatik
    from Delhi, Delhi
    Dec 22, 2020
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    Address: Near nhai 6 vyara songad
    Website: Nhai

    Trouble is being done on toll palza
    +1 photos
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      Ashish Sharma's
      Dec 22, 2020
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      Address: Ringus-Khandela Road

      I feel very bad to pay a toll on Ringus-Khandela road during my journey against NHAI toll rules for Indian Army Soldiers.
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        S
        syamkakumani
        Dec 22, 2020
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        Address: Near Kurnool

        Amkathadu toll Plaza boards are showing old prices, but charging more toll.
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          pranav jambhale
          Dec 22, 2020
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          Address: Warje pune

          Few people are dumping toxic medical waste, plastic waste, household waste in my land. I have previously sent pictures of people dumping to the local.police but they refused to act. The toxic waste is resulting lung diseases to.us
          Please help us resolving the issue and taking necessary. Action against the culprit
          +2 photos
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            S
            Sunnyshah18
            Dec 21, 2020
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            My car rto passing is gj 16 and at bharuch narmada plaza my toll is deducted many time. Please sir this is unfair i am paying rto taxes u shpuld refund my money
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              heychintu
              from Jodhpur, Rajasthan
              Dec 21, 2020
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              Address: 19, Vishwakarma Nagar-II Bhadwasiya Jodhpur Rajasthan

              The car was charged twice by tolltax firm, via cash and fast-tag
              have receipt of cash and statement of fast-tag.
              BIRAMI was that toll
              +2 photos
              neither contacted nor refunded still
              case will be filed in consumer court soon. will wait till 5 January 2021
              no one contacted me still... such a shame of NHAI
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                C
                Chelladurai1234
                from Mumbai, Maharashtra
                Dec 21, 2020
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                Address: Salaiputhur toll plaza salaiputhur (mep infra)

                Salaiputhur to nanguneri road worst maintenance(road damaged and sand not cleaned) tree development zero, all bridges damaged more time informed mep infra, but not reponse,
                +17 photos
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                  Naveen86840057
                  Dec 21, 2020
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                  Address: D103 sewak park uttam nagar n.d.59

                  I am a handicapped person and my car alto K10 Dl1cz2630 is also registered in INVAILD CARRIAGE.

                  I show my all proof to the toll authority that I am handicapped and my car is registered in INVAILD CARRIAGE.
                  But they said you must pay
                  And forcefully charge 70 rs. Vide ticket no. [protected] at panipat toll plaza.
                  My mobile number is [protected]

                  Please do the needfull
                  +1 photos
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                    R
                    rakesh25lenin
                    Dec 21, 2020
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                    Dear Team,

                    This the compliant against rest room, While I am travelling from Madurai to Chennai.. We have faced problem agaist maximum of the rest room. Whether it's closed or very very worst condition.

                    Very pathetic to many of consumers, So please take the action against the toll.
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                      ravichandran venkatesan
                      Dec 21, 2020
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                      Address: Chennai Dinivanam Highway

                      Toll fee charged twice one through Fastag and also money collected by cash also for same day travel. Please take necessary action and return the money deducted through Fastag and initiate action against the employee who insisted for double payment even after showing the mobile message. For Chengalpattu local vehicle toll collection itself is unjustifiable and also road maintenance is not at all that good for the money collected.
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                        RoyDipakRoy
                        from Delhi, Delhi
                        Dec 21, 2020
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                        Address: Hyderabad

                        I have traveled from Edulanagulapally Plaz to Patancheru plaza today around at around 9-30 am (Trip no.[protected]. I was charged Rs. 70 instead of Rs. 20. Many time I faced same problem. Hope National Highways Authority will work on this to avoid loss of commuters because of faulty scanner of Toll agency.
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                          Sourabh Makani
                          Dec 21, 2020
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                          Address: makani villa h.no.254 old hbc near maruti park, ward no.30 sirsa

                          Vill.thana toll plaza

                          In ki toilet main bill kul safai nahi. Hai na hi koi safai karmi hai.toll le rahe hai service nahi de rahe.
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                            GURURAJ HEGDE
                            Dec 21, 2020
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                            19.12.2020.
                            I am used service road(not toll road), still amount 80/- deduced from my fast tag.(transaction slip attached)
                            Refund not done.
                            Location- NHDL toll road (hubli-dharwad bypass)
                            karwar toll
                            +1 photos
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                              klmahobe
                              Dec 21, 2020
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                              Address: BHOJPURY TOLL BARIER , NEAR BILASPUR (CG) ,IN RAIPUR -BILASPUR HIGHWAY , CHHATTISGARH AREA

                              At bhojpury toll plaza, in raipur-bilaspur cg) highway, in fastag lane it took more than 5 minutes, only one truck was their at window . They were collecting money by hand .
                              I was in vehicle - cg10bc5187, having bank of baroda fastag
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                                vrmrao407
                                from Hyderabad, Telangana
                                Dec 21, 2020
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                                The road on paalar bridge is very bad both ways, which is just 8 km from the Paranur Toll Plaza, Kanchipuram, Tamil Nadu 603101

                                And also road before c3 cinema is also very bad, full of pit holes which is 10 km from the same toll

                                Please repair or return my toll charges as you are not maintaining

                                I am Rama Mohana Rao vanapalli
                                [protected]
                                My car number tn22 cj 7886
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                                  SRI DURGA ROADLINES
                                  from Delhi, Delhi
                                  Dec 21, 2020
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                                  Nathavalasa toll plaza, staff mera trucki no ap39t 4999 driver kesaath boora baath kar raha hey
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                                    rigenboro
                                    Dec 21, 2020
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                                    Address: lokhra

                                    In the nazirakhat toll plaza, i have paid the tax by cash, but later my fast tag account was also debited for the trip. If fast tag gets auto debited, then why they are taking the cash manually without checking properly as they said we can pay either by cash or by fast tag. This is the second time i have been facing this type of excess charging and there is no process of tracking. Earlier when i used my fast tag they debited twice the amount for the same trip.
                                    Please look into the matter as there is no proper procedure for taking the taxes and also even after paying the taxes the road quality has still not developed. We don't know whether our tax amount are being used properly or not? and i want my excess amount taken in to gate back for an amount of rs 110/-.

                                    I request for your kind intervention.
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                                      Suresh Bedre
                                      from Delhi, Delhi
                                      Dec 20, 2020
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                                      Address: Lonikand

                                      Pune Nagar Highway 6 laning and widening is in progress.It is really appreciable.
                                      But no any type of safety measures being practiced by contractors.So it is become very risky to travel on this road.Particularly from wagholi to Koregaon Bhima area is very dangerous.Today My son and daughter severely injured because of mistake of JCB driver.He did not helped but ran away at lonikand today.Can you look into.
                                      +1 photos
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                                        D
                                        dilekin
                                        from Powai, Maharashtra
                                        Dec 20, 2020
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                                        Address: Padmalayam kayiliad post, shornur, palakkad, Kerala, 679122

                                        Respected Sir,

                                        This letter regarding a Complaint of the recent ongoinng work at Vembalathpadam, Kayiliad Village, Chalavar Panchayath. My Mother (Sreedevi K, aged 66 Staying alone at my house. During the work a big culvert is errected and the same is blocking our road, and accessing my home is difficlut. To make matters worst the slabs are demolished and even two wheeler cant enter the location. There are other houses near by who are also facing same issues. We are unable to get the basic essentials like Gas, Grocery etc due to this. From the main road, its more than 500 meters and no one is ready to carry the gorcery/ gas etc due to the vehichle access to this place.


                                        My mother Sreedevi K, approached Panchyath officials and escalated complaint on the same. ( Date 17/10/2020, inward number- 3488).

                                        I am attaching the old photo of the road entrance and the current situation. Slabs are destroyed and the new culvert blocks half of the way.

                                        Request your help and intervention as early as possible. Hope you can understand the situation, we are staying in the location since our ancestors and we had the road access, now the same is completely blocked.

                                        Please find the video from the link. Request you to go through the video so that you can understand the issue better.
                                        Attached the old photo too


                                        https://drive.google.com/file/d/1-JtxYZ8FaVidSTzE_f-J7T_MZFDsVQEt/view?usp=drive...

                                        Yours truly

                                        Dileep K & Sreedevi K
                                        +1 photos
                                        Dec 20, 2020
                                        Updated by dilekin
                                        Attaching an old photo, road was clear. Photo taken from the other side of road. Old culvert was not blocking our road.

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