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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 238

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V
vrmrao407
from Hyderabad, Telangana
Dec 21, 2020
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The road on paalar bridge is very bad both ways, which is just 8 km from the Paranur Toll Plaza, Kanchipuram, Tamil Nadu 603101

And also road before c3 cinema is also very bad, full of pit holes which is 10 km from the same toll

Please repair or return my toll charges as you are not maintaining

I am Rama Mohana Rao vanapalli
[protected]
My car number tn22 cj 7886
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    SRI DURGA ROADLINES
    from Delhi, Delhi
    Dec 21, 2020
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    Nathavalasa toll plaza, staff mera trucki no ap39t 4999 driver kesaath boora baath kar raha hey
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      R
      rigenboro
      Dec 21, 2020
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      Address: lokhra

      In the nazirakhat toll plaza, i have paid the tax by cash, but later my fast tag account was also debited for the trip. If fast tag gets auto debited, then why they are taking the cash manually without checking properly as they said we can pay either by cash or by fast tag. This is the second time i have been facing this type of excess charging and there is no process of tracking. Earlier when i used my fast tag they debited twice the amount for the same trip.
      Please look into the matter as there is no proper procedure for taking the taxes and also even after paying the taxes the road quality has still not developed. We don't know whether our tax amount are being used properly or not? and i want my excess amount taken in to gate back for an amount of rs 110/-.

      I request for your kind intervention.
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        S
        Suresh Bedre
        from Delhi, Delhi
        Dec 20, 2020
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        Address: Lonikand

        Pune Nagar Highway 6 laning and widening is in progress.It is really appreciable.
        But no any type of safety measures being practiced by contractors.So it is become very risky to travel on this road.Particularly from wagholi to Koregaon Bhima area is very dangerous.Today My son and daughter severely injured because of mistake of JCB driver.He did not helped but ran away at lonikand today.Can you look into.
        +1 photos
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          D
          dilekin
          from Powai, Maharashtra
          Dec 20, 2020
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          Address: Padmalayam kayiliad post, shornur, palakkad, Kerala, 679122

          Respected Sir,

          This letter regarding a Complaint of the recent ongoinng work at Vembalathpadam, Kayiliad Village, Chalavar Panchayath. My Mother (Sreedevi K, aged 66 Staying alone at my house. During the work a big culvert is errected and the same is blocking our road, and accessing my home is difficlut. To make matters worst the slabs are demolished and even two wheeler cant enter the location. There are other houses near by who are also facing same issues. We are unable to get the basic essentials like Gas, Grocery etc due to this. From the main road, its more than 500 meters and no one is ready to carry the gorcery/ gas etc due to the vehichle access to this place.


          My mother Sreedevi K, approached Panchyath officials and escalated complaint on the same. ( Date 17/10/2020, inward number- 3488).

          I am attaching the old photo of the road entrance and the current situation. Slabs are destroyed and the new culvert blocks half of the way.

          Request your help and intervention as early as possible. Hope you can understand the situation, we are staying in the location since our ancestors and we had the road access, now the same is completely blocked.

          Please find the video from the link. Request you to go through the video so that you can understand the issue better.
          Attached the old photo too


          https://drive.google.com/file/d/1-JtxYZ8FaVidSTzE_f-J7T_MZFDsVQEt/view?usp=drive...

          Yours truly

          Dileep K & Sreedevi K
          +1 photos
          Dec 20, 2020
          Updated by dilekin
          Attaching an old photo, road was clear. Photo taken from the other side of road. Old culvert was not blocking our road.

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            A
            Ashwitha Fathima
            Dec 20, 2020
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            Address: Nearby walayar check post, Tamilnadu

            TN 45 BU 2695 lorry found to be drove inappropriate way and made panic of for other vehicles. That driver disobeyed driving rules and tried to hit many vehicles on the road... I and my father was driving from Coimbatore to Palakkad in 544 highway, this lorry overtake us in an inappropriate way and blows air horn continously to make us panic... Those people were drunken. We did shout at them and they blocked our way at just before walayar check post... They stepped out and argued with us. Local people gathered and solved our issue, even though they used to blown air horns in corporation limits where air horns are prohibited. My father is a heart patient and this may affect his health... Do a necessary action to them.

            Vehicle number: TN 45 BU 2695
            Location: Coimbatore - Palakkad highway (NH 544), Near Walayar Check post, Tamilnadu
            Date: 20.12.2020
            Time: 8.12 pm
            +1 photos
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              B
              Bhaskar Malani
              Dec 20, 2020
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              Address: Hirebagewadi toll plaza, NH48

              The hirebagewadi toll plaza on NH48 has extremely long waiting time, when asked about the 3 minutes rule the employees over there did not bother. Please take some action with for the same
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                B
                Baldevraj Rayaan
                from Delhi, Delhi
                Dec 20, 2020
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                Address: Mohalla Rayaan raipur satwari jammu cantt
                Website: www.fastag.org

                Complain no 2735412 Dec. 11
                +1 photos
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                  P
                  paul@2756
                  Dec 20, 2020
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                  Address: Paschim Madati toll plaza (Near Siliguri, P.s- Bidhannagar,Dist- Derjeeling,West Bengal

                  Sir, I have a 12 wheeler vehicle that is under passing loading capasity is 31 ton. & govt. grant 5% extra load, and 500 kg. extra for diesel and triple. Total under passing load is 32 ton 500 kg. But the toll plaza said that govt. grant extra 5% not given in the total load and want 1450 rupees fine for it and bad behave with my Driver. Plzzz do something as soon as possible.
                  Mob-[protected]
                  [protected]@gmail.com

                  Vehicle No. WB59B 6664
                  Paschim Madati toll plaza NH-31(Near Siliguri P.s- Bidhannagar, dist- Derjeeling, West Bengal)
                  +4 photos
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                    A
                    Amandeep Nain
                    Dec 20, 2020
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                    Address: Narwana

                    Toll plaza facilities are very rude and they collect money from local residents
                    +1 photos
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                      S
                      Sindhump
                      from Delhi, Delhi
                      Dec 20, 2020
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                      Hello this Sindhu here from karnataka in ashoka toll plaza we were waited for more than 10 minutes in ashoka toll plaza hirebagewadi coz of der improper service and we didnt get any kind of exmption over der. Whether 3mintutes waiting rule dont apply to them or what we really dont understand its really creating problems to common people please look after these things
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                        K
                        Khairulbari Tapadar
                        from Delhi, Delhi
                        Dec 20, 2020
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                        Address: J.b. Road

                        Dear sir/Madam.
                        1st complaint.
                        I am a passenger .Coming form Barpeta Assam to Kalain cachar assam via meghalaya shilong Road NH6 (J.B.Road).
                        This is the NH Road this road is going to touch with 4 state .
                        When we cross juwai our Vehicle pool on line.this line is approximately 8 k.m .there is passenger bus, vegetables Van, light ven, Track & private car also. This no entry is going approximately 12 hrs going .
                        Please we r so many people are in very hills areya . me & no one don't know the resion of no Entry .plz help us to reached our home (places)
                        2nd complaint.
                        When we Entry in Meghalaya approximately 7 to 10 places police & other camp charge money when Vehicle pepper & everything is okay.
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                          Reetu Mondal
                          Dec 20, 2020
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                          While travelling from Haldia to Durgapur, we stopped at Highway Nest at Palsit to get some food and use the toilet.
                          The toilet was in locked condition. I had to ask for the keys from the shop (Highway Nest) to use the toilet.
                          The toilet was very untidy and dirty and found clogged.
                          May please look into the matter.
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                            திண்டிவனம் ஜானகிராமன் கவுண்டர்
                            Dec 20, 2020
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                            Address: Indian Oil Station Chennai - Trichy Hwy, Tamil Nadu 604206 https://maps.app.goo.gl/6niNkGy7rKrMggC86

                            To the attention of the esteemed National Highways Authority,
                            I live in Tenpasiyar village, Tindivanam taluka, Villupuram district, Tamil Nadu. In our area, Indian Oil Company (Varun agency) is operating on the side of our land. We have been farming on our land. According to the drainage system in our town, the rain water leaving the town can only go out through the petrol station (Varun Agency) station i.e. through the canal along their national highway. Not only did the existing waterway occupy the national highway space but the rainwater stagnated on our land without going out as they built a 3 foot high access road to their company. Thus water stagnated in our land and all crops were destroyed. I have been telling this to the Varun Agency for the last three years. But they are refusing to let the water go. They also intimidate the slaves by telling them to go out with inappropriate words. We face this vulnerability every year. Since our livelihood is on this land, I humbly request you to take this complaint to the concerned administration and make way for water.

                            I have also attached photos of the affected areas to their attention with this complaint!

                            Regards
                            K.Janakiraman
                            Farmer
                            [protected]
                            +3 photos
                            Kindly do the action this complain...
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                              S
                              Sameer Mohire
                              Dec 20, 2020
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                              Paid Rs. 75.0 FASTag toll fare for vehicle reg. no MALA251ALFM395462 at Kini Toll Plaza on Dec 19, 2020 19:59:08. Toll txn Id: [protected]. Updated Paytm Bal: Paytm Wallet- Rs 191.2
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                                V
                                veerababu gp
                                from Delhi, Delhi
                                Dec 19, 2020
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                                I want to know the maximum toll fee you are collecting, because sometimes collecting more and sometimes less. This is not first time. One more bonus is worst roads.
                                +1 photos
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                                  A
                                  abhijeetkoratkar
                                  Dec 19, 2020
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                                  Hello sir,
                                  Car number- MH-42 K -6280. Today at patas toll naka on pune solapur highway toll get charged two times. First the service women said your fast tag is get blocked so she asked me for cash. So I paid cash. After reached at pune one SMS came about the chrage on fast tag. So fast tag also get charged. Please return the amount get charged on fast tag.

                                  SMS
                                  Dear Customer, ICICI Bank FASTag linked vehicle no. MH42K6280 has been debited with Rs 75.00 on[protected]:39:45 for toll charges with trip number[protected] at Patas Plaza Plaza on[protected]:35:16. Avl. bal. is Rs -8.00. Call [protected] in case of dispute.

                                  Also while attaching only 2 mb photo the site is saying it only allowed 32mb file size. Not able to attach the photo of receipt.

                                  Charged receipt number is below.
                                  Ticket no. - [protected]

                                  Thanks,
                                  Abhijeet
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                                    I
                                    ICTC RHPANVEL
                                    Dec 19, 2020
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                                    Address: At.Jogeshwari mumbai

                                    Resp sir,

                                    I had travelled by my car MH02DS 6979 on 11/11/2020 and returned back on 18/11/2020 from mum to sawantwadi

                                    My complaints are

                                    1)At anewadi toll on 11/11 at 11.03 am 65rs cash was taken and fastag payment was also done.He had given fake receipt of other car no2122

                                    2)on 18/11/2020 at taswade toll at 10.21am 75rs was deducted and at 10.27am 190 rs was deducted

                                    3)on 18/11/2020at 3.06 pm at airoli toll 40rs was deducted and cash 40 rs was taken saying fastag was not working.i got original receipt with me

                                    so pl do the needful

                                    thanks

                                    dr s n vanjari
                                    Mo.[protected]
                                    E-mail.[protected]@gmail.com
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                                      S
                                      sriddar kesavan
                                      from Delhi, Delhi
                                      Dec 19, 2020
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                                      Address: 3 2nd Street Amarjothi Pon Nagar Kangeyam Road, Rakkiapalayam Pirivu, Tirupur - 641606

                                      Sir, my SBI Fastag registered mobile number is [protected]. It has been blocked since 1 year. I have complaind about 50 times to the call centre about 100 times to the agent who issued the Fastag and sent 12 emails to the help desk of SBI Fastag. No action taken and no reason given. Every time I am sending my RC book, Photo, Car Photo. But blacklist not removed.
                                      From 1st January, 2021, Fastag has been made compulsory. What should I do now.

                                      Please Help me.

                                      Thank you. Regards, K.Sriddar, [protected]@gmail.com, [protected]
                                      +2 photos
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                                        K
                                        Karam143
                                        from Delhi, Delhi
                                        Dec 19, 2020
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                                        Address: Jaloli toll Plaza, Yamuna Nagar Panchkula (158 550 KCC)

                                        In this connection it is submitted that, m done the up down from yamuna nagar to chandigarh, and at the time of going to chandigarh by vehicle no. HR02AK 4472, the toll tax deducted from my Fast tag (Copy attached). and when i m return from chandigarh the balance of fast tag was low (72.91 rupees) so the tag status shows black listed, m requested the staff that give the cash slip single side, but the toll staff do misbehave with me, they are not looking like staff but they are punk and hooligan. when i give them Rs. 200 for single pass slip, they cut the up down slip (copy attached), when i asked them for what is this. i need only single pass slip thay again misbehaving with me. what i do, m slintly return to my home. this is not acceptable by any person. so please take a action agaist the toll plaza staff. please do the needfull as soon as possible. With Best regards, Karam Veer VPO Damla Distt. Yamuna Nagar Ph. [protected]
                                        +3 photos
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