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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Feb 16, 2026
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National Highways Authority of India [NHAI] reviews & complaints page 238

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S
Sunnyshah18
Dec 21, 2020
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My car rto passing is gj 16 and at bharuch narmada plaza my toll is deducted many time. Please sir this is unfair i am paying rto taxes u shpuld refund my money
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    heychintu
    from Jodhpur, Rajasthan
    Dec 21, 2020
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    Address: 19, Vishwakarma Nagar-II Bhadwasiya Jodhpur Rajasthan

    The car was charged twice by tolltax firm, via cash and fast-tag
    have receipt of cash and statement of fast-tag.
    BIRAMI was that toll
    neither contacted nor refunded still
    case will be filed in consumer court soon. will wait till 5 January 2021
    no one contacted me still... such a shame of NHAI
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      Chelladurai1234
      from Mumbai, Maharashtra
      Dec 21, 2020
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      Address: Salaiputhur toll plaza salaiputhur (mep infra)

      Salaiputhur to nanguneri road worst maintenance(road damaged and sand not cleaned) tree development zero, all bridges damaged more time informed mep infra, but not reponse,
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        Naveen86840057
        Dec 21, 2020
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        Address: D103 sewak park uttam nagar n.d.59

        I am a handicapped person and my car alto K10 Dl1cz2630 is also registered in INVAILD CARRIAGE.

        I show my all proof to the toll authority that I am handicapped and my car is registered in INVAILD CARRIAGE.
        But they said you must pay
        And forcefully charge 70 rs. Vide ticket no. [protected] at panipat toll plaza.
        My mobile number is [protected]

        Please do the needfull
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          R
          rakesh25lenin
          Dec 21, 2020
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          Dear Team,

          This the compliant against rest room, While I am travelling from Madurai to Chennai.. We have faced problem agaist maximum of the rest room. Whether it's closed or very very worst condition.

          Very pathetic to many of consumers, So please take the action against the toll.
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            R
            ravichandran venkatesan
            Dec 21, 2020
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            Address: Chennai Dinivanam Highway

            Toll fee charged twice one through Fastag and also money collected by cash also for same day travel. Please take necessary action and return the money deducted through Fastag and initiate action against the employee who insisted for double payment even after showing the mobile message. For Chengalpattu local vehicle toll collection itself is unjustifiable and also road maintenance is not at all that good for the money collected.
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              R
              RoyDipakRoy
              from Delhi, Delhi
              Dec 21, 2020
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              Address: Hyderabad

              I have traveled from Edulanagulapally Plaz to Patancheru plaza today around at around 9-30 am (Trip no.[protected]. I was charged Rs. 70 instead of Rs. 20. Many time I faced same problem. Hope National Highways Authority will work on this to avoid loss of commuters because of faulty scanner of Toll agency.
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                Sourabh Makani
                Dec 21, 2020
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                Address: makani villa h.no.254 old hbc near maruti park, ward no.30 sirsa

                Vill.thana toll plaza

                In ki toilet main bill kul safai nahi. Hai na hi koi safai karmi hai.toll le rahe hai service nahi de rahe.
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                  GURURAJ HEGDE
                  Dec 21, 2020
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                  19.12.2020.
                  I am used service road(not toll road), still amount 80/- deduced from my fast tag.(transaction slip attached)
                  Refund not done.
                  Location- NHDL toll road (hubli-dharwad bypass)
                  karwar toll
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                    K
                    klmahobe
                    Dec 21, 2020
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                    Address: BHOJPURY TOLL BARIER , NEAR BILASPUR (CG) ,IN RAIPUR -BILASPUR HIGHWAY , CHHATTISGARH AREA

                    At bhojpury toll plaza, in raipur-bilaspur cg) highway, in fastag lane it took more than 5 minutes, only one truck was their at window . They were collecting money by hand .
                    I was in vehicle - cg10bc5187, having bank of baroda fastag
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                      V
                      vrmrao407
                      from Hyderabad, Telangana
                      Dec 21, 2020
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                      The road on paalar bridge is very bad both ways, which is just 8 km from the Paranur Toll Plaza, Kanchipuram, Tamil Nadu 603101

                      And also road before c3 cinema is also very bad, full of pit holes which is 10 km from the same toll

                      Please repair or return my toll charges as you are not maintaining

                      I am Rama Mohana Rao vanapalli
                      [protected]
                      My car number tn22 cj 7886
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                        SRI DURGA ROADLINES
                        from Delhi, Delhi
                        Dec 21, 2020
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                        Nathavalasa toll plaza, staff mera trucki no ap39t 4999 driver kesaath boora baath kar raha hey
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                          rigenboro
                          Dec 21, 2020
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                          Address: lokhra

                          In the nazirakhat toll plaza, i have paid the tax by cash, but later my fast tag account was also debited for the trip. If fast tag gets auto debited, then why they are taking the cash manually without checking properly as they said we can pay either by cash or by fast tag. This is the second time i have been facing this type of excess charging and there is no process of tracking. Earlier when i used my fast tag they debited twice the amount for the same trip.
                          Please look into the matter as there is no proper procedure for taking the taxes and also even after paying the taxes the road quality has still not developed. We don't know whether our tax amount are being used properly or not? and i want my excess amount taken in to gate back for an amount of rs 110/-.

                          I request for your kind intervention.
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                            Suresh Bedre
                            from Delhi, Delhi
                            Dec 20, 2020
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                            Address: Lonikand

                            Pune Nagar Highway 6 laning and widening is in progress.It is really appreciable.
                            But no any type of safety measures being practiced by contractors.So it is become very risky to travel on this road.Particularly from wagholi to Koregaon Bhima area is very dangerous.Today My son and daughter severely injured because of mistake of JCB driver.He did not helped but ran away at lonikand today.Can you look into.
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                              D
                              dilekin
                              from Powai, Maharashtra
                              Dec 20, 2020
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                              Address: Padmalayam kayiliad post, shornur, palakkad, Kerala, 679122

                              Respected Sir,

                              This letter regarding a Complaint of the recent ongoinng work at Vembalathpadam, Kayiliad Village, Chalavar Panchayath. My Mother (Sreedevi K, aged 66 Staying alone at my house. During the work a big culvert is errected and the same is blocking our road, and accessing my home is difficlut. To make matters worst the slabs are demolished and even two wheeler cant enter the location. There are other houses near by who are also facing same issues. We are unable to get the basic essentials like Gas, Grocery etc due to this. From the main road, its more than 500 meters and no one is ready to carry the gorcery/ gas etc due to the vehichle access to this place.


                              My mother Sreedevi K, approached Panchyath officials and escalated complaint on the same. ( Date 17/10/2020, inward number- 3488).

                              I am attaching the old photo of the road entrance and the current situation. Slabs are destroyed and the new culvert blocks half of the way.

                              Request your help and intervention as early as possible. Hope you can understand the situation, we are staying in the location since our ancestors and we had the road access, now the same is completely blocked.

                              Please find the video from the link. Request you to go through the video so that you can understand the issue better.
                              Attached the old photo too


                              https://drive.google.com/file/d/1-JtxYZ8FaVidSTzE_f-J7T_MZFDsVQEt/view?usp=drive...

                              Yours truly

                              Dileep K & Sreedevi K
                              Dec 20, 2020
                              Updated by dilekin
                              Attaching an old photo, road was clear. Photo taken from the other side of road. Old culvert was not blocking our road.

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                                Ashwitha Fathima
                                Dec 20, 2020
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                                Address: Nearby walayar check post, Tamilnadu

                                TN 45 BU 2695 lorry found to be drove inappropriate way and made panic of for other vehicles. That driver disobeyed driving rules and tried to hit many vehicles on the road... I and my father was driving from Coimbatore to Palakkad in 544 highway, this lorry overtake us in an inappropriate way and blows air horn continously to make us panic... Those people were drunken. We did shout at them and they blocked our way at just before walayar check post... They stepped out and argued with us. Local people gathered and solved our issue, even though they used to blown air horns in corporation limits where air horns are prohibited. My father is a heart patient and this may affect his health... Do a necessary action to them.

                                Vehicle number: TN 45 BU 2695
                                Location: Coimbatore - Palakkad highway (NH 544), Near Walayar Check post, Tamilnadu
                                Date: 20.12.2020
                                Time: 8.12 pm
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                                  Bhaskar Malani
                                  Dec 20, 2020
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                                  Address: Hirebagewadi toll plaza, NH48

                                  The hirebagewadi toll plaza on NH48 has extremely long waiting time, when asked about the 3 minutes rule the employees over there did not bother. Please take some action with for the same
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                                    Baldevraj Rayaan
                                    from Delhi, Delhi
                                    Dec 20, 2020
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                                    Address: Mohalla Rayaan raipur satwari jammu cantt
                                    Website: www.fastag.org

                                    Complain no 2735412 Dec. 11
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                                      paul@2756
                                      Dec 20, 2020
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                                      Address: Paschim Madati toll plaza (Near Siliguri, P.s- Bidhannagar,Dist- Derjeeling,West Bengal

                                      Sir, I have a 12 wheeler vehicle that is under passing loading capasity is 31 ton. & govt. grant 5% extra load, and 500 kg. extra for diesel and triple. Total under passing load is 32 ton 500 kg. But the toll plaza said that govt. grant extra 5% not given in the total load and want 1450 rupees fine for it and bad behave with my Driver. Plzzz do something as soon as possible.
                                      Mob-[protected]
                                      [protected]@gmail.com

                                      Vehicle No. WB59B 6664
                                      Paschim Madati toll plaza NH-31(Near Siliguri P.s- Bidhannagar, dist- Derjeeling, West Bengal)
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                                        Amandeep Nain
                                        Dec 20, 2020
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                                        Address: Narwana

                                        Toll plaza facilities are very rude and they collect money from local residents
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