Claimed

National Highways Authority of India [NHAI] Complaints & Reviews

1
Updated: Feb 16, 2026
Complaints 8471
Resolved
214
Unresolved
8257
Contacts

File a complaint to National Highways Authority of India [NHAI]

Having problems with National Highways Authority of India [NHAI]?

File a complaint and get it resolved by National Highways Authority of India [NHAI] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

National Highways Authority of India [NHAI] reviews & complaints page 241

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pintu909
from Powai, Maharashtra
Dec 14, 2020
Report
Copy

Kelwad toll receive the double toll in fastag up 70/rs. End return the same amount deducted the toll PL. Clear the up & down toll booth the same amount MH31CP7131
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Punitt111
    from Powai, Maharashtra
    Dec 14, 2020
    Report
    Copy

    कल रात 8:45 पर मेरी गाड़ी UP37F7491 छिजारसी (पिलखुवा)यूपी टोल टैक्स से गुजरी टोल कर्मियों ने बताया आपके फास्टैग में पैसे नहीं है जबकि मेरे फास्ट टैग में ₹357 50 पैसे बैलेंस था उसके बावजूद टोल कर्मियों ने ₹125 नगद लिए और उसकी कोई पर्ची मुझको नहीं दी मैंने मोबाइल में चेक किया तो पाया कि मेरे खाते से कोई पैसा नहीं कटा था इसीलिए मैंने उनको ₹125 पे करके टोल पार किया रात 11:04 पर मेरे मोबाइल पर ₹125 ऑनलाइन कटने का मैसेज आया बताइए मैं क्या करूं कृपया मेरी समस्या का समाधान करिए कल रात अगर मैं रात उनको पैसे नहीं देता तो वह मेरे से झगड़ा करने पर उतारू थे मैंने उनको नगद भी पैसे दे दिए और मेरे ऑनलाइन भी पैसे कट गए मेरी समस्या का समाधान करिए मेरा मोबाइल नंबर-[protected], वाहन नंबर-UP37F7491
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      Dec 14, 2020
      Report
      Copy

      Dear sir on 13.12.2020 while my driver crossing toll plaza Sonapetya plaza and Jaladhulagori toll plaza both of them collected cash also debited from my fastag account. Please refund my amount.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        K
        KSKGanesh
        Dec 14, 2020
        Report
        Copy

        Dear Sir/Madam,

        NHAI Collected 100% Toll Fee in Sriperumbadur, Kanchipuram (Rs.50/-) and Chennasamaduram, Vellore (Rs.45/-) on[protected] and[protected] through FastTag. This is against Court Order issued to collect 50% Toll Fee for two weeks upto[protected] and same published in both Tamil and English Daily News Papers due to poor maintenance of Road.

        Kindly, I request you to arrange to refund the toll amount due to poor maintenance.

        Thanking you.

        With regards,
        KS Kamala Ganesh
        Cell:[protected]
        Car Reg No: TN05 BK 3168.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          K
          Kanimozhi Sundar
          from Salem, Tamil Nadu
          Dec 14, 2020
          Report
          Copy

          Address: No.7,Aishwaryam Flats, Mandavelipakkam, chennai

          Sir, this is Kanimozhi.S from Chennai. On 11.12.2020 i travelled from Arni to Chennai via 2 toll plaza (NH 48). The road conditions were very worst which was observed by the Honourable High Court, Madras on several times... But that 2 toll plazas maintain the bad road condition which caused many accidents... And also my vehicle condition damaged because of the uneven roads... But they didnot stop to collect the toll.. hereby i attached the fasttag dedution for my travel which is unfair practise.., since they collected toll fir worst road condition and travel... i request you to take action against that toll plaza and request you to direct them to refund my toll amount with interest...
          Truly,
          S.Kanimozhi
          No.7, S5, Aishwaryam Flats, ,
          Mandavelipakkam,
          Chennai 28
          smkani.[protected]@gmail.com
          Dec 23, 2020
          Updated by Kanimozhi Sundar
          No response about the above complaint...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            Ravishikha
            from Powai, Maharashtra
            Dec 14, 2020
            Report
            Copy

            I want to register a complaint regarding improper sign of cash lane on the toll tax from mahua to Dausa on NH11 as it was not visible and caused double the amount of actual tax. Anyone who is new to this highway would have the same problem as the cash counter is the cornermost and has written fastag only option too which causes great confusion.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Samir D. Panchal
              Dec 13, 2020
              Report
              Copy

              Address: 3-b, Yogeshwar Society, Panchvati Area, Kalol, Dist. - Gandhinagar

              I am passing toll plaza nadiad to ahmedabad toll plaza. I told that I have sufficient balance in my fastag account but he refuse my argument & charged 105 rs.cash charged to cross toll plaza. Also 50 rs. debited in my fastag account.
              My vehicle No. GJ 02 BH 1825
              Also I submit toll plaza receipt.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                R
                Ram singh Rajpurohit 1
                from Powai, Maharashtra
                Dec 13, 2020
                Report
                Copy

                Sir Jai Hind
                My name is RAM SINGH serving in INDIAN AIR FORCE, today i completed my journey in hired taxi with my family members from Dhola to Bar (Rajasthan) & back.While on ward journey i passed all tolls free with my Defence id, But on back journey Bar toll lane no2 staff not given full respect to me and taken toll of 80/ rupees. Due to shortage of time i did not argue with them. But i want to clear as per govt orders i am authorized for free toll hence i want my toll fee refund with full respect .for your info i attached photo of toll bill
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  RAJESH POONIA 09
                  from Powai, Maharashtra
                  Dec 13, 2020
                  Report
                  Copy

                  Address: 9215559523

                  I went to Kaithal today on 13/12/2020 from Hisar and crossed Narwana toll (Haryana )at 12.40 P.M and came back on same day to Hisar and again crossed same Narwana toll at 5.44 P.M while returning back. My account was deducted of rupees 75 each side toll charges. Total amount deducted is rupees 150.. So requested to refund my appropriate amount which is wrongly deducted...
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    P
                    Piyushnjain
                    Dec 13, 2020
                    Report
                    Copy

                    Hello,

                    I am from Kota and visited Hanging bridge on[protected]. While crossing the toll i asked the person over there if tax is cut from my fast-tag. He said no. My vehicle is of Kota and as per NHAI rules tax should not be paid by kota vehicles for Hanging bridge. When i came back, i again ask the person if toll has been cut. Again i was informed that toll has not been cut. However after reaching home i saw the email of tax deduction.

                    Seems like Hanging bridge company are taking tax illegally from all the local people of Kota.

                    Kindly do the needful. This is illegal and they should at-least inform me about tax (as i asked them particularly) so that i could have created a pass.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Paddu.harsh
                      from Powai, Maharashtra
                      Dec 13, 2020
                      Report
                      Copy

                      This is regarding an issue in nh 69, toll gate after chittor bypass. Toll fee has been collected from a senior citizen inspite of telling that there is an order passed that senior citizen have sibsidy in the toll.Kindly do the needful as it is very inconvinient.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ram singh Rajpurohit 1
                        from Powai, Maharashtra
                        Dec 13, 2020
                        Report
                        Copy

                        Sir
                        I am Ram singh serving in INDIAN AIR FORCE. I was traveling in hired taxi with my family from Bar Rajasthan to Sumerpur Rajasthan. I produced my Defence id card but toll oprator did not pass my taxi. He has told that it is commorcial vehicle hence you have to pay toll. And i made payment of 95/ due to shortage of time.even toll personal did pay compliment to me. For which i am authorized.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          शरी मोहन राज
                          from Powai, Maharashtra
                          Dec 13, 2020
                          Report
                          Copy

                          Address: L&T toll plaza thoppur

                          Sri Road accident zone in Krishnagiri to thoppur NH 44 thoppur kanavai hill
                          No action for toll plaza. so please cancel l&t toll gate
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Mandar Lahoti
                            from Powai, Maharashtra
                            Dec 13, 2020
                            Report
                            Copy

                            Address: 35 sadashiv peth satara

                            I have been charged for two times at same time so plz reverse my charges
                            Dec 13, 2020
                            Updated by Mandar Lahoti
                            Ok
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              sujay desai
                              from Powai, Maharashtra
                              Dec 13, 2020
                              Report
                              Copy

                              Address: Khed Shivapur Toll Plaza

                              Hi Team,

                              On 12Aug at 12.17am i was at Khed Shivapur Toll plaza and my car number is MH12QT2374.
                              There is Exemption for MH12 cars at above mentioned toll however there was Rs 95/- toll amount deducted from my fastag.
                              FASTAG ID:[protected]

                              I request to refund Rs 95/- to above fastag id.

                              Regards,
                              Sujay Desai
                              [protected]
                              I had travelled from Pune to Kolhapur at khed shivapur toll plaza at 4:27 pm on 28/12/2020 staffer told lie to me your fastag was not scanning by machine, so you have to pay cash Rs.95 unfortunately I had to paid Rs.95 and after some hours at 23:06 pm I received message of fastag cutting Rs.95 also, which was already paid by cash that means I had to pay Rs 190 instead of Rs.95 and also staffer had given me a receipt that I found the vehicle number was slightly changed .That means toll plaza cheated me for Rs.95. Please any authority should pay attention to this issue.
                              Helpful
                              5 other people found this review helpful
                              5 found this helpful
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                abhitabh r
                                Dec 13, 2020
                                Report
                                Copy

                                Sir
                                I ve crossed the toll of NHAI
                                Jhoria shaikh Bhopal -sagar -sanchi
                                Section at 10:22 am . I ve asked to give
                                Two way toll recept of collection.
                                But they refused it's not in there rules
                                My ticket no is[protected]
                                Kindly provide me ruling of toll.
                                When I agian cross in evening u lost 30 rs as 70x2=140 -110=30
                                Who is responsible for my loss
                                Abhitabh rohit
                                [protected]
                                Yesterday I was travelling in other vehicles they made 2way slip why not today
                                Image of receipt
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Anishka singh sengar
                                  Dec 13, 2020
                                  Report
                                  Copy

                                  Toll deduction for my fast tag on tundla toll plaza on 03/11/2020 Rs.55 and on 12/12/2020 Rs.90.please tell me reason.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    sahil afifa
                                    from Powai, Maharashtra
                                    Dec 12, 2020
                                    Report
                                    Copy

                                    Address: Chhajarsi toll plaza

                                    टोल पर मुझसे टोल के पैसे लिए गए हालांकि में फास्ट टैग के साथ ड्राइव कर रहा था, और मेरे फास्ट टैग से भी पैसे कट गए। अब मुझे मेरे फास्ट टैग से कटे हुए पैसे कैसे और कब वापस मिलेंगे । मुझे ये तक समझ नहीं आ रहा कि में इसकी कंप्लेंट कहा पर करू।
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      J
                                      jiggis777
                                      Dec 12, 2020
                                      Report
                                      Copy

                                      Address: Diwshi Pimpalgaon towards Kasabkheda

                                      Hi want to highlight pathetic conditions of NH Aurangabad Nasik near Diwshi Pimpalgaon last 4 years no1 on is bother to take care of this patch 4-5 Km patch is not worth walking, potholes with size 2 -3 ft, its really playing with Life of commuters I request authorities to look into this on high priority
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        M
                                        Madhankumarcomplain
                                        from Powai, Maharashtra
                                        Dec 12, 2020
                                        Report
                                        Copy

                                        When we are in Vaiguntham Toll Plaza and when we tried to pass the lane via Fastag, the lane representative informed us like no balance in our Fastag account. And because of that reason we have charged 120 rupees instead of 60 rupees, including the fine for wrong lane entry. The concern here is, we. have the balance in Fastag account and the amount was debited successfully and also we have charged 120 rupees as a cash payment saying that wrong lane entry with fine.

                                        So on total we are charged with 180 rupees instead of 60 rupees. Kindly check on the above request and do the needful.

                                        Vehicle Details Below,
                                        Car No: TN 70 J 5695
                                        Time of Entry: 07:33:29
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit