National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir

I hope that we have to to give a seperate lane for fast tag in all tolls,
but in maduraivayal ( Vanagaram) toll which located in chennai is not following the rules

They have not given a seperate way for fast tag and we have to spend more time to cross this toll. even if we ask to those staff's they are not providing proper answer and also using abuse words.

Kindly look on to this and resolve the issue

thanks
M.Mohanraj

Hi my account is debited multiple times for Khed shivapur toll naka for 95 rupees My account is also got deducted for 200 rupees of my security deposit details as below 02Nov2019 for 95 25Aug2020 for 95 17Sep2020 for 200 04Oct2020 for 95 My vehicle is MH14 and money should not get deducted I have called multiple times to customer care but I am still not getting proper help from them Attached screenshot
I have raised multiple complaints but no action taken by NHAI and HDFC fastag
ID is[protected]
Thanks
Shrikant
[protected]@gmail.com

Sir is am from tamilnadu, Tuticorin from Tuticorin to nellai vagaikulam toll gate amount taken wrongly, daily it will happen no proper response

Yesterday when I crossed IVRCL Chengapally from Coimbatore for one way Toll charge (TN38CT8260) for Rs 100.00 debited on Dec 16.
But while return back to Coimbatore same toll IVRCL Chengapally collected 45rs.

Kindly check and re-fund extra 55₹ to my fastag account

Dear Sir,

Today i passing through Chokkenahalli Toll & 115002, They claimed me that you are fast tag is having low balance having no balance for coming in fast tag toll they charged double amount and from mt fast tag balance also amount got deducted,
We told the person that we are having enough balance please check at your end but he denied,
My fast tag balance is more than 1000rs at that time images are attached for your reference please do take serious action and do the needful to me.
like this how many people will suffer

From bhubaneswar to visakhapatnam all toll gates are entering the vehicles without fast Tag in fast Tag lane. While cars with fast Tag waiting for a long time in fast Tag lane.

As Mentioned in NHAI site there should be a 60km gap for toll plaza but in mukka mangalore karnataka. Near to NITK SURATHKAL toll plaza is there and the staff who all are working in toll plaza are localities. Threateneing the people those who are not mangloreans and treating very badly. As am a medical fellow they won't consider the emergency situation also. It's very bad.

On 15th December theirs a double deduction in the same toll plaza with different names of toll plaza kindly get me refund and its happing many a times to me and also to others..Kindly check the timeings..

Dear sir I ur toll employee clam me eaxta money I m enter dhuai toll and jakhauli t-1 charge 150rs but I confrome this have only 80rs this is not fair and ur employees bad behaviour I have family this time so I m not create any issues I gavi money and go. I m go in court and complete and file case ur agains My name Lokesh Choudhary mobile no [protected]

Today I traveled from Gonda to Lucknow and at Shahab Pur Toll Plaza, Lane 04, the toll booth showed fastag blacklisted despite having sufficient balance.
The behavior of the person at the booth was very rude and kept saying that you have to maintain Rs. 1000 in Paytm wallet for the deduction of Rs. 15(Since it was a return journey).
They took cash for the toll and the money for the toll was also deducted from my Paytm wallet.
2 Cars ahead of me also faced the same issue.
Please refund the extra deduction and check the plaza for whether a scam is taking place.

At Chhajarsi toll plaza, Toll collected on 11 December, 2020 is INR 125 while on 12 December, 2020 toll collected was INR 65 on the same toll plaza.
Attached are the image of toll deducted.
Why is the difference between the two? Do the Govt of India/NHAI really concerned about these irregularities and take any action?

There is a huge dug in the center of the road on Hathras - Sikandra Rao road (NH 33). Can be many chances to happen accidents due to this kind of negligence. Please cast it as soon as possible to get it fixed.

Dear sir
Toll plazas these boys annoy the carriage Every car who goes to the case line forces the car to force fastag The leader of all this is an employee working in this toll plaza And they are selling 250 rupees fastg for 500 rupees Please take immediate action on this toll plaza toll plaza ka karmchari hai uska naam niche likha gaya hai Who is selling this fake fastag

Toll employe name RANJEET GARHWAL

Toll plaza name. Akhepura toll plaza
Address sikar Jaipur road palsana

so Please take immediate action

Thanks

On 13th and 15th December 2020 I have travelled by my car No. MH15EP8054 via Baswant Toll at Pimpalgaon (B) District Nashik.
Being a local resident and vehicle registration from the same district they should have charged only Rs. 40/- . But they have charged Rs. 145/- each time when I cross the toll plaza. I have visited the toll plaza at their office for requesting the refund of Rs. 210. But they have refused to do so. Please help me to refund the excess amount cut from my account.
I have attached the history of transactions received from HDFC bank, to which my Fastag is linked

I have a fastag of IDFC First bank for my car RJ27CE0823. There is balance of more than Rs. 500 in my fastag but I was stopped at Negadiya Toll Plaza in Rajasthan stating that my tag is blacklisted. I called NHAI Fastag and requested them to remove my tag from blacklist but they are saying it tis the mistake of bank and when I called bank, the bank people are saying that the tag is blacklisted is from NHAI side.
I am in great mental depression due to this. Please see to it and resolve my problem and remove my tag from blacklist

Double toll collected on Kini toll naka near satara ( maharashtra) & khed shivapur toll naka thru fastag also saying there is no balance in fastag. Even being Pune citizen i dont need to pay khed shivapur toll so the toll collected thru fastag is not valid. My vehicle ( MH12EM6918) travel on this route on 12th dec & 14th dec 2020. Pl reimburse the excess toll collection ( 75+95+95) in fastag account.
Kedar sathaye
[protected]

On 31.08.2020, I have been charged double on toll plaza (One from my fasttag and other in cash), toll plaza name is Rohad KM 52+460.

Toll operator said that fasttag is not working so I have to pay toll in cash that also of double amount RS. 120.

Car no is DL 1CAA 6370

I was travelling by mini bus towards Nagpur from chhindwara the toll tax taken by saoner-chhindwara kelwad tollplaza was 230₹ while i was coming back from same toll plaza they have taken 110₹. 110₹ is the right amount as written on their board fro mini bus and lcv. I have the photos of receipt please see into this matter and refund me my money!!

My name - ayush ghurka
Mail- [protected]@gmail.com
No.- [protected]

I'm a serving Indian Army Officer and I commute between Durgapur and Panagarh two times daily. In last two years plus I've noticed that the Toll Plaza is mismanaged because of which the commuters have a difficult time. The toll exempted lane is invariably more crowded than the other lanes with all non exempted vehicles blocking the way. Invariably there's an Ambulance with a patient waiting in the long queue which is pathetic. The four wheelers are made to pass through a narrow bylane meant for two wheelers since the exempted lane is full. I spoke to Mr Ranjit Jena( mob no [protected]) who's the Toll Plaza Manager. The contact number of Mr S K Mali(mob no [protected]) is switched off. Today we wasted half an hour in the queue since the vehicles were not allowed as the audit of teh Toll Plaza was On. I'm amazed to find that that even the auditors didn't notice that all non exempted vehicles passed through the exempted lane and the toll was collected. Hoping to find a drastic change in the working ethos of the wonderful organisation of NHAI and strict action be taken against the defaulters.

Today I was traveling From seoni to Jabalpur, I have paid RS 125 ONLY TO DRIVE 3 KM IN TOLL ROAD. I am very unhappy with the behavior of toll person. Kinldy do something otherwise i will file a petition against NHAI