National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir
Incident date 13.11.2020
Time 4.30 to 5.00 Pm

This is to inform you that My car bearing no.OD02AB1325 was in waiting in lane suddenly one Truck bearing No.OD04M7272 hit my vehicle from side resulting mirror broken and Tyre brusted along with scratch in Fender.The incident took place at the present of the security guards of the toll plaza who were standing there doing nothing to pass the vehicles. After...

I want to draw your attention that at toll plaza of khed shivapur we were forced to pay by cash even we had fastag on 15 november 2020. The workers on the toll plaza behaved so rudely they told that your fastag is not working but after paying in cash the amount was also deducted from the fastag account. Even after we tried to convience them that fasttag is working their group camed together and froced to pay us in cash. We believe that strict...

Hi on the khed shivapur plaza I have been charged despite having MH14 NUMBER PLate...

Double deduction of toll

You Paid Rs.125.00 at Chhajarsi Toll Plaza of HR26AV0336 on 25/11/20 16:47:26. Avl Bal Rs.144.68 Txn ID: FT[protected]...

We have small farm in bargi, where we grow vegetables and flowers. On the way to the place, a toll Bahoripar near Bargi, Jabalpur, Madhya Pradesh is situated. The distance is around 21 km from Jabalpur, but due to rules, the toll charges for personal car are Rs. 125 per day and Rs. 4300 monthly, which is way too much for regular mover. There shoud be a nominal monthly survival payment like other setups. The minimum distance should be 25 km...

During Oct 2020 I got a message from ICICI, that your fastag was deactivated. I have contacted them. They said that the fastag chip was damaged and apply for a new one. Accordingly, 25th Oct 2020, replaced my fastag chip and they charged Rs 100. Ok

On 24th Nov 2020, again I got the same message that your fastag was deactivated. When I contact them, they said somebody approached for new chip and we issued the same and the original...

My vehicle no is MH15 EB2047,
While travelling toward Dhule through Baswant Pimpalgaon toll plaza
If I go through cash window I need to pay only Rs.75 Considering the vehicle passing number
However if I go through Fastag lane Rs 145 are getting deducted

For same vehicle different toll are getting charged in Fastag and cash lane
Please resolve...

On 23/11/2020 i crossed ban toll plaza and i was charged Rs. 140/- at 14:40 and i returned at 20:59 same day, again i was charged Rs.140 instead of Rs. 65/- as return journey charges Rs. 205/- vehicle no. JK14E5469 mobile no. [protected]...

Hello, Pallavpuram Area Flyover in Meerut Town o[censored]ttar Pradesh is under construction for almost more than one and half year and still there is no progress. No one knows when this flyover will be completed and currently there is alot of Traffic Jam due to this flyover construction. Please complete this flyover at the earliest and meantime please ask administration to deploy Traffic police overthere so that they could manage the traffic Jam....

My name is Harsh singh (journalist) was traveling form chhajarsi toll plaza NH9 on date of 24th of November 2020, at around 10:45 am, while I was waiting in the queue when my turn came at the counter, the person who was there assisting to the counter started misbehaving with me, and asking me for a toll of 250 rupee for one side instead of 125 which is the legal authorised amount by government. The person sitting on the lane no 5 counter...

Dear Sir/Madam,

Please note on the way to returning from haridwar to delhi, one of the truck (which picture is attached for your reference ) scratched on my car by rash driving in which resulted dent and minor damage on side of my car.

You are requested to please look into this and take appropriate action.

Regards,
A. K. Agam
[protected]@gmail.com...

Hi Sir/Madam,

Wrong FasTag charges to MH12 registered car at Khed Shivapur toll plaza.
1) Car No MH12 SE 4188
2) Charged Rs.95 for first travel
3) Charged Rs.50 for the return travel
4) No receipts were given in both the travels.
5) Amounts automatically deducted from my FasTag wallet

As MH12 registered vehicles are exempted at this toll plaza, these wrong charges shall be...

I was told that there is low balance in my fastag account (while it was more than Rs 1000) as the machine was showing it. So I paid toll charges by cash, instead of arguing there. Afterwards, I received SMS mentioned that the Fastag was charged for the toll. This is clear case of cheating and misuse of the machinery to make people pay by cash instead of Fastag. Please find attached both references in the attachment....

I have recharged with Rs. 1000/- on 18-Oct-20 in my ICICI fastag account but it was nor credited.
I raised complaint multiple times but no response is given by them.
My customer ID for ICICI fastag is 11471839....

I was travelling from gwalior to ghatigao to & from charges mentioned were rs.95 i asked the vendor to give me to & fro ticket for rs.95 he said only 1 way to be given for 65 rs. I request you to take some action if they contiue to charge like this which is unethical at their end....

I'm a govt employee in PHED department and also a local duty worker in same area.
toll agent deny to accept my card and charged me
I use every day same toll any use my card but today I visited and toll agent said that your card is not accepted and charged me.
if my card is not acceptable then why they accepted my card daily basis before that....

Sir,
I, Bhupesh Sharma, Advocate, District and Session Courts, Sector 12, Faridabad, Haryana submit that I along with my wife was going to Barsana & Goverdhan on Saturday, 21 Nov 2020. I reached & entered Lane no.10 at Srinagar Toll Plaza, Sarai Khatela, Palwal at 07:50 AM in my car bearing registration no. UK 07 W 5199.
The Lane no.10 Toll Booth Cashier said that your Fast Tag is not working and he asked me to pay cash of...

Trip number[protected] Dt. 21/11/2020
has been cut amt. Rs.35/- on my vehicle fastag
This amt. is wrongly cut on my fastag balance
W.e.f. on the same way booth & operator id L13/800055
has been cut in cash Rs. 35/- for the same day, date, time & trip
journey sinner to nashik. so please revert my wrongly cut amt.
Rs. 35/- on my fastag balance....

Dear Sir/Madam,

I have travelled by my vehicle MH03AZ6776 from Pune to Mumbai by NH48 on 24th October 2020.
At Dehuroad toll plaza at 07:21:12 I have paid RS:135 cash for Dehuroad NH48 to SHILPHATA TR.NO.[protected] receipt attached. Even after RS:41 and RS:40 deducted from my fastag at DEHUROAD and KUSEGAON respectively. Find attached screen shots. Kindly arrange to refund RS:81 on SOS basis.

Regards,...

Date 11/22/2020

Eastern Peripheral Expressway Toll Plaza

Toll Plaza had a malfunction and was not able to identify the FASTags for multiple cars due to which there was a traffic jam.

My FASTag was active but they said it is not working and forced me to pay 400 Rs in cash, without any receipt. I asked for receipt and i was told to take the car back but there were so many cars behind me in the queue....