National Highways Authority of India [NHAI] Complaints & Reviews

Rayalseema expressway Pvt LTD was not given the exemption of tolltax to CAPF personals I have order and ID card I am explaining to that express way staff but those are not giving me exemption. please take action against that express way...

There is unnecessary delay every time . I have to pay by cash though I have fastag in my car. Either their machine can't read the fastag Or they don't have staffs most of the time in early morning. It is very troublesome for me. Kindly look into the matter.

Yesterday on dtd 2/12/2020 travelling on YCEW highway from pune to mumbai. Toll authority taken Rs 270/- in cash at Talegaon toll plaza vide receipt for travelling YCEW highway at around 10 PM. Then we show this receipt on khalapur toll plaza for exit over to mumbai but khalapur toll plaza cut Rs 203/- through fastag, so this co. Taken two times toll for one time travelling pune to mumbai YCEW highway
You are requested to return Rs 203/- cutting toll on 3/12/2020.

Toll amount deducted (Rs 95)from Fastag else toll has free for MH12 vehicle on Khed-Shivapur toll plaza. As per announcement from February 2020 Khed- Shivapur toll is free for MH12 and my vehicle (car) is with same registration. Toll has deducted 6 times since February 2020.
I have been attached snap of payment on toll plaza.

Hi, I am vivek, a serving officer of the indian army. I want to know the requisite documents required to be produced at the Toll plazas to prove that we are on duty. Lately I have experienced a lot of embarrassing situations where in the toll operaters tend to insult and speak disrespectfully when we show our I Card.

Hi, i am vivek and I am a serving officer in the indian army. It is quite amusing to hear from the toll operaters when they ask us to put on our uniform while driving personal vehicle to avail toll exemptions. Despite explaining them that i was on official duty, they asked me to show proofs Or else use the washroom near the toll and put on my uniform which was lying at my backseat. It's quite embarrassing to undergo such stuff. You are kindly requested to provide us details with regards to the documents required to be produced at the toll to prove that we are on official duty.

Sir,

On 29.11.2020, I had visited through Chhajarsi Fee Plaza at NH-9 and Brijghat Toll Plaza they malafidely imposed penalty for not having sufficient balance in FasTag which was wrong as it would be seen from the statement that Toll plaza fee was Rs. 125 and i had the sufficient balance of Rs. 150/-. The both Toll Plaza are doing fraud with the people by not deducting charges from the FasTag. Their machines are not functioning in proper manner instead of rectified it they are imposing penalties on the people, it is such a scandal/fraud on the people.

It is requested that extra malafide payment of Rs. 235 (125/- of Receipt No. 1 + 110/- of Receipt No. 3) be refunded at the earliest.

Thanking you

Sunil Kumar
B-88, Indra Park, Near Sai Baba Mandir, Najafgarh, New Delhi-110043
Mobile- [protected]
Email: sunil.[protected]@gmail.com

When I was travelling from Baripada to Kharagpur, Balibhasa toll plaza was collecting fee as Rs 70 for single journey and Rs 100 for double journey. I was willing to come back within 7 hour so I gave them Rs 100 for double journey. But they refused to give the ticket of double journey and gave ticket of single journey along with Rs 30. Now because of this rudeness of the officer I bear a loss of Rs 40 which I will have to pay while going back. If they are not willing to give double journey ticket then they shall reduce the rate of the single journey.

Today I visited my nearby Tantiyawas Toll Plaza on Jaipur-Sikar National Highway (NH 52) for the purpose of Exemption Pass for local residents as I live in Tantiywas only within the range of 3kms from toll plaza. While showing my Aadhar OVD with the address mentioning Tantiywas, the official named Ramesh Choudhary (Manager) denied me to issue pass on the mentioned address and challenged the officially valid document. I have asked him multiple times the issue regarding the address but he did not give any satisfactory answer. He also challenged the fact that NHAI exemption policy for local resident is just toll specific scheme and it’s not NHAI’s policy.

I request you to resolve the issue as early as possible with full details. If I do not get response on this, I would place my application to NHAI and Ministry of Highways, GOI for cognizance and finally plan to take it to consumer court for legal remedy.

Contact Details:
VIJAY KUMAR
Mob: [protected]
Email: [protected]@gmail.com

Toll near sangamner, maharashtra, the company is not providing return journey pass in cash, pl do needfull

I was travelled from Vijayawada to Annavaram on National highway 16 on 28.11.2020.
The road condition is horrible from Vijayawada to Rajamundry. There are lot of potholes more than 1 feet depth exist on the National highway. I was wondering, why the toll is being collected even a minimum maintenance is not being done on a national highway?

Regards
Prapoorna Kumar

Every time on NH47 sarkhej to bavla highway havy traffic specially on morning and evening
due to vary slow work of making 6 lane highway, , , , , no any control from local police every time its take 1 or 2 hours in traffic

So please make roads very quickly and better because now a days it's very risky to drive on this type of roads its government responsiblity to do it

I am the user of Fastag Card for paying the toll tax. On 22.11.2020, I crossed (to and fro within 24 hour) Mundiya Toll Plaza but payment of toll tax through Fastag facility was not provided to me.
Please look in to the matter and take action so that Fastag could be used at this Toll Plaza also.
Thanks

I am Lokesh raja Divi
Narasapuram 534275
(west Godavari district)
Andhra Pradesh,
From Narasapur to Palakollu NH216
Highway Road fully damaged and holespulled these make many Accidents
Are take place . Our Mla and MP didn't take any Responsibility on it state and central Government didn't take any Actions on it
So plsssss Re-construct these Road and Give some Confidence as making India

Yours sincerely
Lokesh Raja Divi

I passed through the toll plaza Khed-Shivapur Toll Plaza where toll is exempted for MH 12 (Pune) and MH 14 vehicles. But still my fastag has been charged twice (Rs. 95 once while going and Rs. 95 once while coming back).

Please do something about it. I need a refund for the same.

Dear sir / madam
I am standing at tendua toll plaza uttarpradesh for more than 20 mins on toll collection counter .
None of the staff permitted me to cross the toll and told me that the system has failed.
So the matter is how are we supposed to proceed.
Basically I started to drive from muzaffarpur to jhansi by road .
After several requests they neither listen to the complain nor resolve it.
Kindly please take this matter under your consideration.

Drove from Guwahati to Bongaigaon in my Father in Laws Renault Kwid on 29/11/20.
At Madanpur Toll Plaza M. B. Consortium Toll Plaza 105/- was paid in cash since FastTag was blacklisted as per the toll plaza guy. After few mins the money was deducted from FastTag. This is a scam and fraud run by Toll plaza guys in Assam, especially in the Guwahati Madanpur toll plaza. Since the money deduction SMS comes after 30 mins or so they are taking advantage of the same by taking cash and claiming that the tag is blacklisted.

Sir
Yesterday on 30th November 2020 at 06:35 pm i have crossed Ajgain Toll Plaza on Lucknow, Kanpur highway on my car UP32 KK 5008 . At the time of crossing the Plaza the toll clerk told me that my Fast tag balance is low so i have to pay cash for this and he charged Rs 75/= through ticket no [protected] and issued a receipt of the same .
Later on i received a message on my fast tag account that the same amount has been deducted for the same amount.
Please investigate the matter and do the needful.
Regards
B Baksi
[protected]

TodayI was stopped at Mulund-Thane East toll naka in Thane ststimg fastag is blacklisted. I had sufficient balance in my checked and confirmed with Bank. This is a harrasment they carry on to generate cash. This needs to be stopped. My vehicle number MH04JB5713 crossed toll naka at 7.27 am today.

At Dhulagori Toll Plaza on NH-06 under NHAI, it has been observed that due poor and inefficient management of Staff on duty there is huge jam being created at the entry lane.
All lane are served for truck and multiaxel commercial vehicles causing huge difficulty for small vehicles. Lane earmarked for small Vehicle also being blocked by large commercial vehicles including trucks. No toll plaza employees take initiative to manage it with professional proficiency.
I being a doctor unable to get early exit due to such unprofessional mode of toll plaza operation by the employee. They don't bother to request for better care.