National Highways Authority of India [NHAI] Complaints & Reviews

Dear Sir/Madam,

I have travelled by my vehicle MH03AZ6776 from Pune to Mumbai by NH48 on 24th October 2020.
At Dehuroad toll plaza at 07:21:12 I have paid RS:135 cash for Dehuroad NH48 to SHILPHATA TR.NO.[protected]. Even after RS:41 and RS:40 deducted from my fastag at DEHUROAD and KUSEGAON respectively. Find attached screen shots. Kindly arrange to refund RS:81 on SOS basis.

Paid Rs. 105.0 FASTag toll fare for vehicle reg. no AP04BF---- at Chapirevula on Nov 23, 2020 08:38:05. Toll txn Id: 0010012011230838018914.

👆This is the tollgate amount of today's
How can u collect tollgate when the roads are not clear do u know how dangerous roads are there here while travelling, it definitely occurs accidents, all the roads are deep up and downs and road damages, at culverts, bridges and entire journey is very dangerous, are u people litterates are illiterate people you come and travel once I definitely rise this as big issue I give this news to all the channels too for sure

This is the msg which we received later after payment of cash and we hv gone a long way we canto get back 20-25 kms, and the Shadol/Dhuwar toll employee also not confirmed us any deductions i.e pmt done through fastag he asked me for cash and I paid him as it was new way for me and msg has not received yet of deductions.
Kindly arrange for refund of my amt paid through fastag.
Baroda FASTag Ac linked to vehicle no CG04LZ3942 is debited by Rs.40.00 for Toll Charges at Shadol/Dhuwar on[protected]:50:11 for Trip No. 13417148. Avl Bal. Rs.255.00.In case of double debit, Please raise dispute through quick dispute resolution menu (QDR) on Customer Portal

We have small farm in bargi, where we are farming for vegetable and flower. In between road, a toll bahoripar, near bargi, Jabalpur, Madhya Pradeshis located. Our distance is around 21 km from Jabalpur, but due rules, the toll charges Rs. 125 for one way, which is too much for regular movement. There shoud be a monthly payment like other setups or atleast distance should be calculated from zero mile/25 KM. This will be very helpful relief for people like us.

Dear sir/mam

At IRB Bagvada(Gujarat) toll plaza, in Fastag lane no 5(Ahemdabad to Mumbai) from last 4 to 5 days there is a traffic in Fastag lane because at IRB Navsari or any other toll plaza do not waste our time & lane is clear or no traffic related issue but at IRB Bagvada unnecessarily wasting our time. Please do the needful in this matter. Thank you for give us your valuable time.

Best regards
Abhishek Mehta

Dear concerned, we are paying 80₹ for single trip and the condition of road is pathetic, big holes and ditches on the road between Manesar jaipur highway. Loss to underbody of my vehicle who is responsible for that and when I raise concern to toll person and the concerned manager they don't bother and ask to complain the Narendra Modi. It is the only way...

The traffic lane has almost crossed 1km near the toll booth at Bhosari Pune

Dear concern,
Today while travelling fron jammu to samba i had crissed thandi khui toll plaza. I told toll plaza staff to deduct my toll from fast tag. They said that my fast tag is available with zero balance. So i paid then toll by cash. I had the slip for the same. Later on i had receive msg of deduction toll also from my fast tag. After deduction my fast tag balanace is 209. Kindly look into it. My vehicle number is JK14F0980

Regards
Rakesh kumar
[protected]

Cash receipt of Rs. 125 is given at chhajarsi toll plaza and fastag through paytm both are charged after crossing toll plaza.

I have attached screenshot of both.

Regards,
Mayank Nigam
Mob: [protected]

I had paid toll tax of Rs. 125 at Chhajarsi Toll Plaza as I was asked by toll plaza attendant. I told him I have fastag and he told me money will not be deducted from fastag.
But when I crossed the toll plaza amount of Rs. 125 has been deducted from my paytm wallet.
I am attaching receipt given by toll plaza attendant and paytm transaction ID details.

Kindly refund my amount of Rs. 125 in my paytm wallet.

Regards,
Mayank Nigam
Mob: [protected]

I recently travelled from panvel to sangli on NH 48 and found that most of the toll plazas provide receipts with vehicle no as 0 or someone else reg no. Attaching 4 receipts for reference. This is fraud made with customers and need to be addressed.

MH14DN0680 is an exempted vehicle at the Khed Shivapur Toll plaza near Pune. However toll or Rs. 95 was deducted using Fastag on November 15 on the way to Kolhapur.

resolve the issue and reimburse the amount deducted.

Toll booth at bharuch is mostly always full of traffic with car lines upto 1-1.5 km from toll booth. Not only their traffic management skills are worst, but their sensors for fastag are also non functional adding to the traffic.
I request the authority to look into the matter ASAP and be responsive towards their customer complaints.

I am frequent traveller on this route, the road is in such a worst situation that I can say there are hundreds of pit holes in distance on 1 km.
The depth of the pit holes more than ten CMS(approx). Not even a single vehicle is able to maintain single lane due to these worst potholes and there is no chance we can escape them
The vehicles are using sudden brakes and turns due to these holes and there is huge chance of accidents.
The speed limit on how these roads is almost 80 km.
There are around 4 toll gates and don't understand even after collecting huge toll tax why there is no proper maintenance of these roads.

There is lot of physical and financial loss to the travellers. Since this is the festival season and due to lack of public transport most of the travellers will use their own vehicle to go from one place to other, maintenance of these roads shall be given high priority and proper action to be taken at the earliest.

Rs 185 was deducted as fastag toll fare for mu car Hyundai Xcent up 70 cz 7138 at Lala Nagar toll plaza, varanasi.The actual rate is rs 60.Toll txn id 671605864631299247633P

Dear sir,

The toll plaza at KM hundi between Mysore and Nanjangud which is 22 KM stretch collects 50Rs toll. This huge amount.
Evein to visit the famous Nanjundeshwara temple at Nanjangudu from Mysore we need to pay 50 forward and 20 Return in fast tag.
This huge amount for 22 KM stretch.
Since lot of devotees visits this temple from mysore, i kindly request you to review the toll amount and fix in a logical way.

Thank you
Nagachandra Gargish
Mobile : [protected]
E mail : [protected]@live.in

My home address is local which is not reflecting in my account profile, therefore local discount in Pundag Toll Plaza has not been given on my fast tag, while it has been given when manual system was working for my same vehicle. Hence, i request you to do needful and solve my problem with refund of excess toll amount deducted by toll plaza/authority.

Hello Sir/Madam,
I would like to address an ongoing issue on Guduru toll plaza on warangal highway enroute to yadrigiguta.They are collecting only one way fees and it is also expensive 95rs and they are not collecting two way fees.
I would request you to look into the issue.

Regards,
Venkat.
[protected].

We are forced to pay toll charge even after we waited for more than 3 minutes in queue

Below is the link to video which i shot in queue

https://youtu.be/PscUv9DU31w

Dear Sir / Madam

its very Painful to see worst condition of NH From Delhi to Panipat . Its like harassment to cross this stretch on Delhi - Chandigarh Highway. Nobody is bothered to work and complete this stretch on time . also Toll on Murthal is like border . The staff is always ready to fight instead of managing traffic .