National Highways Authority of India [NHAI] Complaints & Reviews

We are travelling to ujjain from Shajapur and our toll tax is worth ₹55 for local but from last 2-3 weeks they are deducing ₹115 instead of ₹55 and when we complaint about this to head office they said they can't do anything with this. We are using this road from last 3-4 years and they used to deduct ₹55 but today they deduct ₹115 so can u please refund our extra money.

I travelled from Hyderabad to Mumbai on 7th Nov and came back on 19th Nov. On Mumbai Hwy between between Zahirabad and Solapur, there are many over bridges which are incomplete, and lot of diversions through such a bad service road area, which causes Traffic Jams.

I want to know why do there is collection of Toll charges for unfinished roads?

While coming to Pune Maharastra on 18/11/20 at about 18.55 Hrs I was crossing Khedshivapur Toll Naka, it is observed that my Fast tag get scanned twice resulting in deducting twice the amount ( 2 x 95 ), copy of detail message received from Bank Of Baroda is attached. My Fast Tag a/c details are
Name - Deshmukh Kishor
ID[protected]
Tag a/c no[protected]
Vehicle No - MH12 HV 6048
Phone No [protected]
Please acknowledge the complaint and hope it will be resolved satisfactorily. Thanks Deshmukh Kishor.

Dear Sir.

Have a nice day.

My name is Rasikbhai Maru. I live in Rajkot Gujarat. Luckily I am a neighbor of National Highway. I live on National Highway 8 / B passing through Rajkot.It is very easy for us to go anywhere in the city or outside the city.

There are many benefits to living on the National Highway. There are also some problems. We are confident. You will solve those problems.

Problem No. 1. I live in the area of ​​National Highway 8 / B. It is between Kotharia Chokdi and Gondal Chokdi in Rajkot city. This area is 80% residential area.
But, there are no streetlights on the highway in the area between Gondal Chokdi and Kotharia Chokdi. So it has become very difficult to get out of this area at night.And there are also problems with many illegal and criminal offenses.
If the light of a streetlight can bring a lot of change in this area.
I kindly request you to turn on the streetlights in this area.

Problem No. 2: - There is a Bay Road service road in the area from Gondal Chokdi to Kotharia Chokdi on National Highway 8 / B. It has built sewers for water disposal on the service road. The sewers are open.
Since those sewers are open, the residents and professionals dump their waste in them. So the water is blocked and there is a lot of dirt and pollution.
And now in the time of this epidemic, other diseases can also be caused by this dirt.
We request that you plan to cover those open sewers as soon as possible.
Problem No.-3.
On the same National Highway 8 / B from Kotharia Chokdi to Gondal Chokdi, the main road and service road have become very bad.
The situation has become so bad that the sound of heavy freight vehicles is causing tremors in the houses in the surrounding residential areas.
Sometimes it feels like an earthquake is coming.
Houses are weakening due to this vibrating.
Please make a cake in this matter.

We hope you solve these problems.

Rasik Maru.
Rajkot.
[protected].

Day before yesterday when my private vehicle whose number is dl7ck9735 and dl2ak3567 were going from ghaziabad to hapur so that van was stopped by chhajarasi toll and fasttag was already recharged and then also they cut the toll by slip of amounting rs 125 each and said that there will be no vehicle passed by delhi registration number and they had misbehaved with my client staff too . So i request you to please take appropriate action and asked them about this.

Is thare any rule that in cash return journey amount not taken by toll plaza.
Date 19.11.2020 I have give amount to mundiyar toll plaza and I say to operator to make return ticket but he refused my request and make single journey ticket.
Ticket no B119736

Hello Respective,
Bangalore to Mangalore highway is seeing lot of traffic now a days because of good and smooth road.
1.Problem is we are not seeing LINES so that we can stick to LANE and drive safely. THough it is 2 LANES(one way) but there is not mark to differentiate the LANE. Please apply LANES in the missing area.
2. So many humps which is not necessary at all. Please remove road HUMPS. this is totally not logical because we have paid to drive in this road but we see humps.
3. IN the same highway, Please work on flyover at HERISAVE junction. this is killing 2 to 3 minutes.

thank you very much in anticipation
anand lingaiah gowda

My vehicle no is MH12QM3168
My vehicle is exempted from toll at khedshivapur toll plaza pune
But my fastag account was debited on 15 nov 2020
As I m resident of Pune toll is exempted

You Paid Rs.95.00 at Khed-Shivapur Toll Plaza of MH12QM3168 on 15/11/20 12:02:47. Avl Bal Rs.306.00 Txn ID: FT[protected]

Baroda FASTag Ac linked to vehicle no AP16BL6752 is debited by Rs.50.00 for Toll Charges at Saidpur Patedha Toll Plaza on[protected]:06:31 for Trip No. 13124189. Avl Bal. Rs.696.02.In case of double debit, Please raise dispute through quick dispute resolution menu (QDR) on Customer Portal

Baroda FASTag Ac linked to vehicle no AP16BL6752 is debited by Rs.20.00 for Toll Charges at Saidpur Patedha Toll Plaza on[protected]:16:55 for Trip No. 13159547. Avl Bal. Rs.626.02.In case of double debit, Please raise dispute through quick dispute resolution menu (QDR) on Customer Portal

Today I went through ROHAD TOLL PLAZA, NH-10, HARYANA at19:25. They told that mine FAST TAG is not working and charged double toll Rs 130 as penalty. But later I got msg from bank that charged toll Rs. 30 because I was returned on same day. So how can I get my refund. But this is same problem there many times

I have travelled on this road for many times now expecting it to improve but it is in hell bad condition and nobody is paying any attention. Diversions are so dangerous, a minute steering deviation can lead to accident and injury, toll is still charged to us and that is cheating to customers. The road contractor name is IRB, I’m surprised what the hell is NHAI & IRB is doing other than filling pockets.

Toll staff imposed a penalty and collected Rs 120 in cash despite having right fast Tag and balance in the account at the time of passing through Jogipura Toll Plaza on NH-46 by declaring it as Black Listed Fast Tag. I hope this is to be resolved and this unneccessary harassment of consumers should also be stopped.

My Fast Tag Id: 34161FA820328AA[protected]

Attaching the copy of toll plaza receipt for your reference.

This is the case on National High Ways from Bangalore to Madras. The dispute located quite behind of Nattarampalli Bus stand NH 46 over bridge adjacent Service Road property belongs to CPM son Mr. Babu doing construction on NH property and made complication for public. He said as i have influence in National Highway authority due to service provided to the department when formed this NH 46. As a public i don' t know really and relaxation to such kind of service provider in the National High Way authority.

Kindly take the necessary action and remove the construction made on NH property.

Thanks,

Vedhagiri. Nc
Advocate - High Court of Karnataka

Hi sir this is rajiv kumar and my taxi no DL1RT5588 MY fast tag wallet have 150rupes Bailance in morning time and I have crossed toll tax by fast tag, when I return fbd to delhi my fast tag Bailance 124 and your toll employee told me your fastag is black listed and he takken double toll charge 52 rupes and give a toll recept and then after I have recharge my wallet automatically deduct 26rupes .I mean to say I have pay three time extra toll charge . Plese check and refund my extra toll. And take a action toll collection agent. Your agent told me you can compland any where I don't care.

Waited more than 20 mnts in Manguli Toll gate. Inspect the CCTV footage and take action against the staff in the 1st lane.

Sir, i travelled from amravati to nagpur on 1st nov 2020, at Nandgao toll plaza with my vehicle registration number MH31 EU 3344 at around 4:45 pm, they have charged me ₹200/- for a single crossing and surprisingly it was not painted on the charges board rather they have stick a paper cutting mentioning ₹200/-.

On my query about charges, they said rates has been revised.

Now yesterday i.e. on 17tg nov 2020, i have recharged my fast tag and paid toll charges thorugh it for Nandgao toll plaza and it has deducted only ₹100/-.

I wish to bring in your kind notice the malpractice adopted by Nandgaon toll plaza.

And request you to take very stringent action against all these involved.

Kindly keep me also in loop with my cell number [protected]/ [protected]@gmail.com

Was travelling from Agra to Lucknow by CAR NO UP 53 BH 1547 today on 17 Nov
Twice I paid Rs 595
Once from my fastag for the same car and then cash by ticket No. 60270
Plz manage the account

I crossed chhajarsi toll tax on 16 NIV 2020 and returned within 24 hours. At toll plaza enroute toll tax was deducted twice from my fastag. There were two deductions of rs 125.00 each for one crossing. My fastag is of airtel payment bank and the vehicle number attached to it is up14ck5841. You are requested to refund the excess deduction

Hello sir/Madem My name is Dhyey Shukla. I am living in Bharuch . My mothers hometown is Songadh (Surat). I visit Songadh frequently. From Vyara to Songadh there is a Toll Plaza in between these two. Distance between Vyara and Songadh is 22 Kilometres. For 22 Kilometres they charge 140 Rupees for Single Trip. And for Return they charge 210₹. Just for 22 Kilometres. And the road they have been made between Vyara to Songadh is worstes road I have ever seen. But till is like the road is made like Air Port Runway. So please do something. Please differentiate tolls according to different Cities. Make one Toll booth at Vyara and one at Songadh. And charge toll according to Kilometres.

Thank You
By: Dhyey Shukla
Email Id: [protected]@gmail.com

Myself Vishal Patil, Car number MHO3 CS 3521 travelling from Mumbai to Boisar on 11 Nov 2020 in morning and back from Boisar to Mumbai same day evening with my sister and niece. I was asked to pay cash Rs.40 each time and my vehicle was not allowed to pass even though I had Fast tag and sufficient balance and I was in fast tag lane. The attendant was not willing to listen and refused to even check the fast tag.

I want to know if I can be forced to pay cash despite having a fast tag and sufficient balance and I was in fast tag lane and not cash lane.

I would like to know why such high handed behavior from the toll booth staff and want refund of the cash ...you can debit the charges of toll from my fast tag balance but only once my cash has been refunded.