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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Oct 22, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 257

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A
aayushg96
Oct 25, 2020
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Recently I passed from RAJADHOK TOLL PLAZA in NH11, the Fastag auto- scanner was hardly working and due to mannual interventions of toll collector executives was slowing down the passage of vehicles. For my vehicle, it took around 20 mins to pass thru a Fastag line
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    Mohanbhat1980
    Oct 24, 2020
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    Address: H no 276 lane m Durga Nagar

    My vehicle registration no Jk02BM 8464 Mohan Lal bhat has travelled from jammu to katra return same day but at ban toll plaza jammu j and k from my fasttag account access toll is deducted three tyms deduction @140 =420 for same day journey
    [protected]
    Mohan Lal bhat
    Jammu j and k
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      A
      agrawa lnaveen
      Oct 24, 2020
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      Address: नवीन अग्रवाल स्टेशन रोड छबड़ा राज 325220

      सर आगरा मुम्बई एन एच ए आई के कोलारस टोल प्लाजा पर सभी वाहन चालकों को परेशान किया जाता है किसी भी प्रकार का मैनेजमेंट नहीं h सभी गाडियां चाहे ट्रक हो या कार सभी को एक ही लाइन में खड़े कर निकाले जा रहे हैं जिससे काफी परेशानी होती है इस बारे मैं जब वहां मौजूद स्टाफ से इस बारे में कहा तो स्टाफ बदतमीजी पर उतर आया पूर्व में भी इसी प्रकार हम अपनी दूसरी गाड़ी से 16/10/20 को हुआ आज फिर दिन्नाक 24/10/20 को भी यही हुआ कार ट्रकों को अलग अलग लाइन से नहीं निकाला जाता है इस बारे आज टोल प्लाजा पर स्थित स्टाफ से कहा तो बदतमीजी पर आतुर हो गए और कंप्लेंट बुक भी नहीं दी कृपया उक्त टोल प्लाजा पर कार्यवाहीं करने की कृपा करे
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        V
        vaishnav nikam
        from Powai, Maharashtra
        Oct 24, 2020
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        Address: Satara

        When i was travelling from satara to pune in anewadi toll plaza they were not accepting my army tollfree card
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          K
          Kailash Gwalwanshi
          Oct 24, 2020
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          Address: Fulara Toll Plaza Seoni Chhindwada Road

          I am writing this grievance regarding toilet facility at Fulara Toll Plaza in Seoni Chhindwada Road. ON 22 oct 2020 I went through this toll plaza at 07:57 pm and in that time the toilet facility was not available in this toll plaza. Toilets were locked and when I inquire the matter in cash counter agent told NHAI was not handed over the toilet.
          I just want to know why toilet has been made if NHAI has to lock it. Why NHAI not provided the facility to customer
          Please take proper action in this matter and make sure that the toilet facility is always available in the toll plaza.
          A suitable note of reply is highly apprecialbe
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            M
            manish1024
            Oct 23, 2020
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            Address: vill. chipyana buzurg gautam budh nagar

            We are the citizen of vill. chipyana buzurg gautam budh nagar and there is no route to move across the village all the routes that were there in past have been damaged completely. Hence there is no transportation taking place and all the people are facing serious problem, even in case of emergencies .
            23 october'2020 since one month.
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              M
              Manoj Newaskar
              Oct 23, 2020
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              On the way to Pune To Mumbai from Express way on 20/10/2020 at 8:47:08 on Talegoan toll plaza I gave toll of 270 Rs and on the same day at 09:40:36 at khalapur toll plaza I showed the receipt but the person charged toll of 203 Rs from my Fastag.
              Please see the image

              Toll taken again by fastag, once paid by cash - Comment #3753030 - Image #0
              see d image
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                P
                P@v@
                Oct 23, 2020
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                Address: Hoskote toll plaza

                While entering towards bangalore at hoskote toll plaza, barricades are put up from when the road is still 2 lane with no indication as to why there are these barricades. There is a que just to enter the right lane where even non fast-tag users go. We were forced to go to the left side of the barricade without even knowing that it is only cash lane.
                Why even after 10 months of fasttags being compulsory there are lanes for cash only. It should have been hybrid by now.
                Also the barricades also were unscientific. There is just 1 lane width in the right which later opens up to 4 fasttag lanes and there is about 2 lanes width in the left which opens into 2 cash lanes.
                When there are so many fasttag lanes, why there a constriction for them at the right side.

                The toll collection system while entering bangalore needs serious looking into. There are always vehicles lines that are kilometers long while entering bangalore( from all sides mangalore, airport, hosur, hoskote) all the time that we save with good roads are just wasted waiting at toll booths.
                We would rather have had roads as before with vehicular traffic and slow journeys than having to spend the se amount of time anyway by paying and waiting at toll booths.

                Even with fasttag the efficiency at toll booths around bangalore is becoming worse. For frequent travellers the frustration is very great.

                According to rules when te line at toll booths crosses the limit the vehicles have to let out to ease the traffic. Toll booths only serve the purpose of causing traffic and looting us!
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                  I
                  Oct 23, 2020
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                  This car is disputed if found contact police As early as possible
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                    D
                    Deepakddn8899
                    Oct 22, 2020
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                    Address: DA TOLL ROAD PVT LTD.

                    DA topl plaza charge double rate of toll tax . I have fastag and money in fastag full fill 700 rupees.they are not menners of language so please check this complaint and reply me please
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                      D
                      Dips194
                      Oct 22, 2020
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                      This is all about NH34. Plan to make a smooth 4-6 lane road is done every year but the problem is it never gets executed. The road remains the same all the time and it is not less than a deathtrap in which common people do fall every day and night because they cannot afford to rent a helicopter to avoid the road like a politician or a vvip. People do not take their personal cars to travel because of the confirmed high damage repair cost as they think one should buy a personal truck to pass through these potholes. And the worst part is most of the patients in emergency condition get referred by the doctors to travel about 500 kms via nh34 and get admitted to any better hospital in Kolkata where doctor and patient party both know very well that the patient will die somewhere in between nh34 the rest of the road will be covered by the patient’s immortal soul which will be eligible for the remaining treatment in the referred hospital. I am not saying that central and state govt should stop fighting between each other but some govt should also take care of these innocent common people...
                      +3 photos
                      Oct 23, 2020
                      Updated by Dips194
                      Posting some recent pictures of my neighbors accident

                      Nov 09, 2020
                      Updated by Dips194
                      https://youtu.be/AvB5Q3nJKCo
                      Rightly said. The NH34 has been in this poor condition for a long time. It serves as an important connection from Kolkata to Northeast. The terrible condition of the road in almost 70-75% of the entire stretch has been same for years now. They might have done some patch work here & there but nonetheless those are all eyewash as after a couple of heavy showers the road surface peels off.

                      The political parties are so damn busy playing blame games that they forget about common ppl for whom they are sitting at helm. We should be aware enough now to vote the correct ppl, so that these guys don't take common ppl for granted.

                      They charge roadtax when you purchase a vehicle but the tax amount goes into their weekend drinks nd food.

                      This ### shud end
                      Sir, to add to this distress I would like to even add few more issues. These so called NH 34 and NH 31 do have some toll tax points to maintain those 4 lane roads that have been made for a stretch of few 100 kms. But since the time the stretch has been opened to use, it has never been repaired and potholes are like designed Polka dots on a stretch smooth clothes resulting to heavy damage of speeding vehicles and fatal accidents for 2 wheelers. NH 31 which connects Raiganj to Siliguri is like a dream to achieve even for gods to fulfill. I was born and since the time I have gained my sense and till the time today I have covered a span of 35 years.. and trust me I have seen potholes turning into craters but never this roads have been made. For last 10 years we have seen NHAI have taken initiative to build the roads but they are working as if they have a snail to beat. Raiganj to Siliguri is just 180kms. And half of that is already in structure still how long they have to linger to make it fully functional. And here it doesnt end. There is a place called Dalkhola which comes in between. It has been planned to bypass that place using a flyover as the Dalkhola junction is very busy and the current road goes through the town creating havoc jam which eases even sometimes after one single day. This place is a horror for every traveller. And whenever we travel we pray to god so that we dont have to face the jam out there. The flyover out there is under construction for more than a decade now. I dont understand why it has been stopped midway.. is it a bermuda triangle that the flyover can not be made out there? Sir, people of North bengal have this NH31 and NH34 which connects north bengal to south bengal. If this road becomes functional with wide roads and smooth one, then it will be a blessing for us. Please kindly consider this stretch of road connecting Siliguri to Kolkata as a top priority.
                      The road condition from Raiganj to purnia more has been impassable.Though NHAI has been working on Dalkhola bypass but the proberb slow and steady wins the race doesn't suit here.NH 34, 31, 57 known as Atal bihari vajpayee's road by locals it got massive improve ment during his time .There is a toll plaza at surjapur, we have obey our duties by giving the tax for maitanance.Jam of Dalkhola and krishnagar is a nightmare for common people then what would be the condition happen with patients and their families? Drivers and conductors of night service feel reluctant to stop more than one time for toilet as the bus would stuck in jam. I was stuck at Dalkhola jam for long 8hours with a kid .please take initiative to execute the planned 4lane project as early as possible and keep maintanance also.
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                        Vikas Matai
                        Oct 22, 2020
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                        I am travelling through vasad toll plaza and am returning the same day since last 10 days. however, on asking for a return ticket, the person always says that - RETURN TICKET BANDH HAI. i am paying 125 + 125 instead of 185 daily. i have receipts too.

                        why this loot??
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                          B
                          Balaji Kappu
                          Oct 22, 2020
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                          In Attibele toll On Oct 22 morning they collected car penalty charge of Rs 60 from me though I had sufficient amount in my fastag account (60rs). Single way charges is only 45 rs. So I don't understand why it showed blacklist.
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                            P
                            Prachigodbole
                            Oct 21, 2020
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                            Address: pune

                            Khed Shivapur toll plaza on Pune Bangalore highway has exempted MH12 registration vehicles from paying the toll since feb2020.
                            But as the MH12 vehicles with fastag cross the toll booth ₹95 is deducted everytime.
                            Why is this ?
                            On contacting our paytm fastag customer service they say that each fastag vehicle must return to the toll plaza and get their vehicle number added to exempted list .
                            Is this the way a sincere fastag supporting citizen is treated?
                            Why this cheating?
                            Since 8 months the government officials did not get time to make this exemption automatic for MH12 fastag users.
                            Make it automatic immediately and refund the wrongly collected toll .
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                              S
                              Sanjeeban Raut
                              Oct 21, 2020
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                              Address: 209, National Highways Authority of India HQ, G-5 & 6, Sector-10, Dwarka, New Delhi-110075

                              Respected sir
                              I would like to inform you that my self sanjiban rout from odisha Dhenkanal, pin-759021, &my vechile no-OD-02AZ-7636 (Scorpio) have engaged in monthly wages at NH-200 Dhenkanal road construction work & this vechile have used by sub-collecter for nhai work but from last 6 month the vechile monthly bill ammount is not paid by nhai office .so I face many problem to pay the EMI ammount of my vechile & and many problem created by financer team for emi pending.so kindly I request to you please look this matter and solve it asap.
                              Your faithfully
                              Sanjiban Rout
                              Mob-[protected], [protected]
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                                H
                                harvimanasa
                                Oct 21, 2020
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                                Address: Bangalore
                                Website: Collection of double toll

                                I was travelling on Bangaluru - Hydrabad highway toll on EDTPL km 544.720 to 556.840 NH 44 on 1st octobar 2020 and I paid toll of Rs 95 ticket no : [protected] and then within 1 km of distance there was a second toll and I had to again pay Rs 95 ticket no: [protected] as there were no official wrriten board for us pass by toll if we had paid in previous toll and they were intentionally diverting the traffic to move towards toll gate, As this is a corono time they refused to talk and did not even asked the receipt, paying, as i got to know i paid twice for the same road i complained the same, they called back and told they will give us ride pass for our previous amount, and i withdrew the complaint, on 18 oct 2020 i travelled on same road and informed the authoriy well before that i was travelling through same toll and please give my free ride as i have already paid for it, but it was not conveyd to the toll plaza and they humilated me and my father by saying we were not elegiable and they refused to talk to us, i again paid rs 95 and left the toll.
                                this is not about rs 95, as there are many people who gets confused between the tolls and pay double and not even bother to ask, as we witnessed more cars passing with paying for both the tolls, they are cheating us by no proper board for those who have paid in previous toll, if this happens to everyone then thousands of people suffer a lot, which should be taken care off.

                                I hope to get a proper response from you for the issue. Kindly make sure it is resolved
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                                  Narenrs
                                  Oct 21, 2020
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                                  1. The daily movement of the Sriperumbudur toll is very slow.
                                  2. Lanes are not functional even with 1-3km pile of vehicles.
                                  3. The readers of fast tag not working or either reflecting black list for vehicles.
                                  4. Road from chennai and towards kacheepuram on this toll is poorly managed
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                                    K
                                    Kd kewat
                                    Oct 20, 2020
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                                    Address: Village sarra churaht dist sidhi m.p

                                    Sir, Baipas churaht at sidh me Meri bhumi gram sarra khsra no 55/1, 55/3, 55/4, 55/5 adhigrhit ki gyi hai.jisme sthit parisampatiyo ka sanshodhit muaabj award bhu dhigrahn adhikari dwar aadesh dinak 7/09/2018 parit Kiya gya hai .jiska sanshodhit muaabja aaj dinak Tak nhi Diya gya hai.NHAI PD katni dwra shansodhit amount aaj Tak bhu arjan adhikari ke pas jama nhi Kiya gya hai jisse muaabja Rashi ka pura bhugtan aaj dinak Tak nhi Mila hai.aavsyk karwahi hetu nivedan sadar samprshit hai
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                                      A
                                      anirudhsinh jadeja
                                      Oct 20, 2020
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                                      Dear sir
                                      I m ready to pay tall tax all.
                                      But we r also request solve traffic zam problem on Bharuch tall tax.
                                      Ur making a bridge on Narmada river at Bharuch that is good for us .
                                      But after crossing a bridge there are tall booth and it's creat a lots of traffic zam everyday .
                                      There are 2 to 5 km traffic zam everyday.
                                      We are requesting u pls solve this issue.
                                      Collect tall we r agree but
                                      save our time and fule
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                                        A
                                        abhijitsalunkhe2010
                                        Oct 20, 2020
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                                        Hi,
                                        Khed shivapur toll plaza is collected toll for my car which is against rule.My vehicle is MH 14 passing and we are exempted from this toll.But they have collected toll via fastag even after informing about this rule.Can you hel me about this .

                                        Abhijit Salunkhe
                                        [protected]
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