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National Highways Authority of India [NHAI] Complaints & Reviews

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Updated: Dec 12, 2025
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National Highways Authority of India [NHAI] reviews & complaints page 257

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A
Ankit161
Oct 28, 2020
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The road from hanuman junction to tadepalligudem of Andhra Pradesh is very bad and they are collecting toll taxes. Atleast the golden quadrilateral has to have good roads in india. If this also is not done then remove tolls
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    Shaunak Sane
    Oct 28, 2020
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    Due to heavy rains, Highway no. AH48 is filled with potholes. There is one such deep crater pothole which is causing tyre burst when a car traverses it.
    Since it is in right most lane of the highway, cars typically travel at 60-70kmph in this location (Near Baner-Radha Chowk).
    I happen to become victim to tyre burst yesterday.
    Request to fill all the potholes on this AH48 on priority
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      KK Sriwastawa
      Oct 28, 2020
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      Address: HOWRAH (KOLKATA TO KHARAGPUR SEGMENT

      Long queue with absolutely no movement. Delay in receiving toll charges despite having fastag. Precious time wasted because of in efficiency of toll authority. So much frustating & disgusting..
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        D
        Dharmesh Boudhanwala
        Oct 27, 2020
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        My car has passing of Pimpri RTO (pune MH 14). But at Mumbai Pune express way Talegaon toll plaza has misbehaving with us and charged for Rs. 203 for local vehicles.

        Kindly suggest.
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          S
          shashisharma2008
          Oct 27, 2020
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          Address: Near BSF Mandir Suraksha Vihar, paloura top jammu 181124

          Dear Sir/Madam,
          On 26/10/20, at toll plaza Pani pat -Jalandhar Karnal, I was threatened to pay double tax in cash stating that my fast is is not functional, after leaving toll plaza I find that after paying double toll tax Rs. 250 in cash they have also deducted Rs. 125 from my fast tag. These people are looting innocent public. Kindly look in the the matter at earliest. The receipt of cash paid and fast tag deduction is also uploaded for your reference.

          Regards,
          Shashi Kumar Sharma
          [protected]
          +2 photos
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            R
            Rahul Salwan
            Oct 27, 2020
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            Address: Bun toll plaza jammu

            Bun toll plaza has many time deducted toll at double without information via fastag. Many time toll deduct by cash and same time deducted via fastag, one time i complaint the toll plaza employee. She agree but same time again deduct via fatah. Another time 2 time deducted via fastag same time please refund the extra toll tax and compensation for this .mentaly and financial torcher.
            +2 photos
            On Sunday 25 October 2020 bann toll plaza deducted double toll from my fast tag. Please help in getting the refund

            Double deduct toll tax many time - Comment #3755286 - Image #0
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              M
              Oct 27, 2020
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              Address: Delhi-Gurgaon, NH 48

              NHAI Toll Plaza MCEPL (Delhi-Gurgaon NH-48) double amount of Rs 65 charged from fastag and Rs 65 in cash given details
              In Cash:-
              TICKET NUMBER [protected]
              Dated 27.10.2020
              Time 7:14M
              From Fastag :-
              SBI FASTag Acc ending with FF460 VRN: RJ45CL2769 debited Rs.65 Toll Charges at Manesar Toll Plaza on 27-Oct-2020 07:14:30 AM
              +2 photos
              Oct 27, 2020
              Updated by [email protected]
              Kindly refund the amount
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                D
                Divya Karthick
                from Powai, Maharashtra
                Oct 27, 2020
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                They clearly mention Fasttag lane in each toll plaza in Tamil Nadu - but they allow all vehicle with and without fast tag - which is causing min 15mins wait. Then why it’s called fast tag - ?? It just cashless toll.

                Specially this melmaruvathur toll plaza - just collect cash toll in fast tag lane and causing hell lots of traffic which is causing min 30 min delay.

                Is those cash toll accountable ?? Modi ji wants digital India and Anti corruption but these guys never change it seems

                Waste of fast tag - R.I.P fast tag
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                  L
                  LordKaalGaming
                  Oct 27, 2020
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                  Address: Madhyapradesh road development corporation ltd section I

                  Sir, we are waiting for more than 7 minutes and can be confirm the same in hamare of CCTV.
                  No attendant here
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                    R
                    Rajeev Upreti
                    Oct 26, 2020
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                    Address: Toll plaza Chhajarsi

                    Toll attended forced me to pay toll and penalty in cash and after few minutes toll was deducted via toll tag at Chhajarsi toll plaza. This happened today 26 October, at 5:10 pm
                    +1 photos
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                      B
                      brej
                      Oct 26, 2020
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                      On 28/09/2020, contractor Himalyan Expressway Ltd -Toll plaza Chandimandir, Panchkula deducted 30 Rs fee and 30 Rs fine for insufficient fund. Though Sufficient amount was available in Tag. Which can be checked from
                      Tag account no. 2305890
                      Tag Serial no.[protected]
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                        Ramesh Periachellan
                        Oct 26, 2020
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                        Address: Kozhinjipatti,kodairoad toll plaza

                        Kodai Road toll gate employee said there is no amount in my account of fast tag, but 147 rupees was in my account, after that I have paid 120 rupees including additional fee for non-fast tag instead of 60 rupees.
                        +1 photos
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                          V
                          vijayrmahale
                          Oct 26, 2020
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                          Address: Jai Shankar Nagar, Bhadgaon Road Chalisgaon Dist-Jalgaon

                          Dear Sir / Ma'am,
                          This is to inform you that an Unauthorized/ Illegal Commercial Construction work is going on near NH No-753J at Chalisgaon Bhadgaon Road (Dist-Jalgaon).
                          The Construction work is going on without following the Legal Norms of National Highway as well as respective Nagarpalika also.
                          Details as-
                          Owner Name- Mr Ramesh S. Chaudhari, Jai Shankar Nagar, Near HP Petrol Pump, Bhadgaon Road, Chalisgaon, Dist- Jalgaon- 424101.
                          Also said construction plan is pending with respective "Chalisgaon Nagarpalika" till date for sanction, but due to violating the Nagarpalika norms they are not sanctioned & they have issued the Warning Notice against the Owner Mr Ramesh S Chaudhari for demolishing the Illegal Construction but respective Owner denied the order of Nagarpalika & still the work is being continued. (Owner applied to sanctioning the Residential plan instead of Commercial plan & without leaving the necessary parking area for Shop Customers because they have planned to Construct 07 Nos Shops towards NH facing in Ground floor + Residence in First floor)

                          As per the Legal Norms & GR dated 14 May 2018,
                          National highway: buildings should be located at a distance of 3 to 6m from the National highway (the distance between the centre of the road and the building will be 60m)
                          The above mentioned control lines are fixed so as to limit building activity. Minimum distance between a road and a building from the centre of the road depends upon the area of the road. There should not be obstruction of view, which may cause a danger to vehicular traffic.
                          Without previous permission in writing from the Highway Authority, no one is allowed to construct, form or lay out any means of access to or from a highway, or erect any building or materially alter any existing building, extend any excavation or construct or form or lay out any work.
                          With an increase in car ownership, roads have increasingly become an important means of transport in the country. Purchasing property abutting on to the road, more particularly to a National or a State Highway, is the first choice of investors. Developers also prefer to develop property along the road since such properties are sold easily. Development along a road is not only restricted to residential purpose, but also for other developments such as industrial units.
                          When development takes place linearly along the highway with direct access to the highway it is called “Ribbon Development”. Usually, the efficiency of road transport is affected due to inadequate width of the highway, local traffic nearby the urban area, uncontrolled proliferation of access points to the highway, uncontrolled building activities and roadside advertisement and encroachments.
                          Request to take the necessary Strict Action against all for doing the Unauthorised Construction near NH 753J for Violating the National Highway Legal Norms.

                          Attachment herewith for your reference as-
                          1) Construction Activities Snaps
                          2) Nagarpalika Notice to the said Owner
                          3) Complaint Letter for unauthorised/Illegal construction to the Chalisgaon Nagarpalika
                          4) Mail Communication to DC Office Jalgaon and Nashik
                          +1 photos
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                            R
                            ramkhiladi gurjar
                            from Powai, Maharashtra
                            Oct 26, 2020
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                            Address: Pichhada khurd district dausa rajasthan 303313

                            Sir
                            It is requested that delhi mumbai express highway is constructed in dausa district rajasthan.my house is near pillar no.164/400 villege pichhada khurd dausa rajasthan .All day trucks of construction company run in front of my house and make a big pollution of sand.I tell them many time to spray water but the ignor and not listening to me .I request you to direct them to do same immediately.
                            Suresh chand village pichhada district dausa rajasthan mob.[protected]
                            Oct 26, 2020
                            Updated by ramkhiladi gurjar
                            Please take a action
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                              A
                              aayushg96
                              Oct 25, 2020
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                              Recently I passed from RAJADHOK TOLL PLAZA in NH11, the Fastag auto- scanner was hardly working and due to mannual interventions of toll collector executives was slowing down the passage of vehicles. For my vehicle, it took around 20 mins to pass thru a Fastag line
                              +2 photos
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                                M
                                Mohanbhat1980
                                Oct 24, 2020
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                                Address: H no 276 lane m Durga Nagar

                                My vehicle registration no Jk02BM 8464 Mohan Lal bhat has travelled from jammu to katra return same day but at ban toll plaza jammu j and k from my fasttag account access toll is deducted three tyms deduction @140 =420 for same day journey
                                [protected]
                                Mohan Lal bhat
                                Jammu j and k
                                +1 photos
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                                  A
                                  agrawa lnaveen
                                  Oct 24, 2020
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                                  Address: नवीन अग्रवाल स्टेशन रोड छबड़ा राज 325220

                                  सर आगरा मुम्बई एन एच ए आई के कोलारस टोल प्लाजा पर सभी वाहन चालकों को परेशान किया जाता है किसी भी प्रकार का मैनेजमेंट नहीं h सभी गाडियां चाहे ट्रक हो या कार सभी को एक ही लाइन में खड़े कर निकाले जा रहे हैं जिससे काफी परेशानी होती है इस बारे मैं जब वहां मौजूद स्टाफ से इस बारे में कहा तो स्टाफ बदतमीजी पर उतर आया पूर्व में भी इसी प्रकार हम अपनी दूसरी गाड़ी से 16/10/20 को हुआ आज फिर दिन्नाक 24/10/20 को भी यही हुआ कार ट्रकों को अलग अलग लाइन से नहीं निकाला जाता है इस बारे आज टोल प्लाजा पर स्थित स्टाफ से कहा तो बदतमीजी पर आतुर हो गए और कंप्लेंट बुक भी नहीं दी कृपया उक्त टोल प्लाजा पर कार्यवाहीं करने की कृपा करे
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                                    V
                                    vaishnav nikam
                                    from Powai, Maharashtra
                                    Oct 24, 2020
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                                    Address: Satara

                                    When i was travelling from satara to pune in anewadi toll plaza they were not accepting my army tollfree card
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                                      Kailash Gwalwanshi
                                      Oct 24, 2020
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                                      Address: Fulara Toll Plaza Seoni Chhindwada Road

                                      I am writing this grievance regarding toilet facility at Fulara Toll Plaza in Seoni Chhindwada Road. ON 22 oct 2020 I went through this toll plaza at 07:57 pm and in that time the toilet facility was not available in this toll plaza. Toilets were locked and when I inquire the matter in cash counter agent told NHAI was not handed over the toilet.
                                      I just want to know why toilet has been made if NHAI has to lock it. Why NHAI not provided the facility to customer
                                      Please take proper action in this matter and make sure that the toilet facility is always available in the toll plaza.
                                      A suitable note of reply is highly apprecialbe
                                      +1 photos
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                                        manish1024
                                        Oct 23, 2020
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                                        Address: vill. chipyana buzurg gautam budh nagar

                                        We are the citizen of vill. chipyana buzurg gautam budh nagar and there is no route to move across the village all the routes that were there in past have been damaged completely. Hence there is no transportation taking place and all the people are facing serious problem, even in case of emergencies .
                                        23 october'2020 since one month.
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