National Highways Authority of India [NHAI] Complaints & Reviews

As a traveller on the national highway, i feel the need for adequate warning signals when the road splits into a flyover and a road, specially in the night time.
Glow signs at the point of separation can really help save a lot of accidents and loss of life

Dear Sir,
Yesterday I have visited at Lucknow Nawabganj Plaza there some technical issue with fastag as I called on helpline number I.e. 1033 a lady agent received the call I told her my concern that I have sufficient balance but its show insufficient please help me out instead of helping me she told me that contact with Paytm.
I said they why you are there if I called on paytm she has given me worst reply that “Aap ghar se recharge kara k nikala kariye, hum kya karenge” in very bad tone who is she to told me this. She is working on customer service department she need to help me.
I am customer and I pay for it I need the solution not this type of conversation please take necessary action. I think this behavior in customer service is not acceptable for the customer.

My complain number 2481899 of fastag dated 24/9/20 in fastag complain lodged in what's app in the particular number, yet not resolved.
In madanpur toll gate, kamrup, Assam, while going for local tour within a distance of around 37 kilometres they charged Rs 110/ whereas they charged Rs 55/ with Kamrup registered vehicle in cash mode. My vehicle also kamrup registered but charged doubled what is the use of fastag where is the discount etc.
While coming back in the same journey within few hours i paid rs 55/ cash they take and even taken through fastag without my knowledge. I complained in the above complain number but not resolved after 22 days. Please give me the justice

As we are using Solapur- Hyderabad route regularly ...but it's seen that toilet facility's at toll at Omerga is always closed or not maintained ..it's embarrassing to use roadside for toilet facikity because if them and also arrogant workers over toll plaza..

I am daily commuter use to go through Delhi-Faridbad Toll at Sarai, Faridabad. As I have fast tag but waiting at toll is about 10-15 minutes in the evening and lines in fasttag is more than the cash line. What is the use of this Fastag if we have to wait for 10-15 minutes daily. Their machines are not working properly and even without tag vehicles are entered in tag lane. Most of the time they have called man who clear the vehicle. Kindly to necessary instructions to them so that we can save time and fuel.

I am a daily traveller from Kherki Daula (KM 42, 007001).
I have taken the monthly pass and prefer the automatic pass lane. I daily have to wait for 20+ min at toll to pss through, as many cars and other commercial vehicles keep cutting the line in between. People who are in actual queue has to wait unnecessary.
People at the toll don't have any control over this, who keeps just watching the show. Its really frustrating for those who follow the guidelines.
Please help to correct this.

Sir, it is seen that the staffs of toll gate at Sonapur, Assam are generally try to collect toll fee from me though I am the Asstt. Executive Engineer, PWD, Jakhalabandha NH Sub Division for the juridiction of NH37 &NH37A of Nagaon & Sonitpur District.Most of staffs are uneducated & uncivilized ones.Though my official vehicle is exempted from toll free under clause b(v) of exempted list of 2020, the staffs always try to collect toll fee from me using uncivilized language.Please try to follow the rule for the officer working for NH works under the Ministry of Road Surface & Transport otherwise the matter will be complainted to the RO Guwahat. This toll gate' staffs should be properly trained before the survicing to toll gate.

At chaukdi toll ( km. 163 ) nh23 on 4/10/2020 at 11:00:12 AM, vehcile no. UP40AE0111 double time tax was detected one by direct cash and second by fast tag. Please look into the matter, hoping for the positive reply.

Today when we crossed Pundag Toll Plaza situated between Ranchi and Ramgarh in Jharkhand. Toll person took cash informing there is no cash in Fasttag. We informed that there is money in Fasttag but he didn’t agreed to it. We paid the toll in cash and received the sms for deduction from Fasttag as well.
We paid 105 in cash and 105 was also deducted from Fasttag
I am pasting the sms below and attaching the receipt
Paid Rs. 105.0 FASTag toll fare for vehicle reg. no JH01AV7167 at Pundag on Oct 14, 2020 11:35:51. Toll txn Id: [protected]. Updated Paytm Bal: Paytm Wallet- Rs 395.4

We were traveling from chennai to melmaruvathur and paid money in chengalpet toll. But the road from toll to mamandur was the worst and highly damaged. If they couldn't maintain the roads, they should stop collecting toll money. Pls take necessary action

Diversion display board towards kharagpore and nibedita setu/bally howrah from dan kuni, hooghly nh2 may mislead to any one for size of the board.specially very difficult to obderve in evening.

My sbi fastag of state bank of india, is closure but in ihmcl system it is blocked by state bank of india
my vehicle no is wb23e4202, wb23e4206, wb23e4207. We complaint about this, but no feedback from them.

I recharged my fastag card for an amount of Rs 1000 through my credit card facility on the 22nd of September 2020. I was levied a charge of Rs 21.70 additionally over and above the amount of Rs 1000.00/-, for which i recharged the fastag card. totally my account has been debited Rs 1021.70, further to that i recharged the same fastag card for an amount of Rs 500 through net banking facility on the 26th of September 2020. I was levied a charge of Rs 14.16 additionally over and above the amount of Rs 500.00/-, for which i recharged the fastag card. totally my account has been debited Rs 514.16.

My tag id: 34161FA82026C81C0699C940

My transactions through both my modes, credit card and net banking has been charged extra

If the authorities are going to penalise a customer for making use of the digital payment then are the authorities trying to discourage online payment and encourage cash transaction.

I being an ardent supporter of the government initiatives with respect to the cash less transactions, the act of the NHAI is pushing me back to cash transactions.

I strongly feel the authorities are colluding with the anti national elements to encourage cash hoarding and money laundering through these activities.

i AM EXPECTING THE ADDITIONAL CHARGES THAT HAS BEEN LEVIED BY THE NHAI ON MY DIGITAL TRANSACTIONS TO BE REVERSED TO THE CONCERNED ACCOUNTS.

Expecting to get a response from you at the earliest

Toll booth near Chutmalpur, Saharanpur district is not accepting Fast Tags and is mentioning that the Fast Tags in your car is black listed. They said the same for all the 3 cars me and my family members were travelling, while the same fast Tag was used to pay in earlier toll booths on New Delhi to Dehradun route. The Fast Tag still has a balance of more than 500 Rs.
they insist on cash and are cheating the public. NHAI should look into this.

At khedki daula toll plaza gurgaon from jaipur to delhi side of toll entry the left most toll which is after the main line of toll gates the second line there I was told that there is not enough balance in my fastag so they asked toll in cash being in rush line I paid the amount but after a while I got message of debit from fastag.
I complain a case of fraud against them

Hello the roads of nha is to worst than village roads so many pits in middle of roads so many accidents are happening due to the bloody roads so many people lossing their Lifes by paying toll fee they just welcoming their death

Hello,

I was charged double at toll plaza: KINI Kolhapur, NH04
I was at Cash only Lane because of rain and traffic so i paid cash and after a couple of minutes i received a sms stating that my fast tag has been deducted the same amount by the same toll plaza.

Attached is the sms of my fast tag deduction and the physical receipt which i received after paying cash.

Please look into this matter.
Details:
AXIS fastag wallet number : [protected]
MH09FB6623
Time: 5:10 pm 5th september 2020

Dear sir/maam
To whom so ever it may concern plz look into this matter immediately #fastagscam
Yesterday i was returning from vadodara and i wanted to get a fastag so when i stopped at IDAA infrastructure pvt ltd choryasi toll plaza i asked paytm fasttag employ to give me a fastag and what will u charge, he said i will charge 500 for fastag in which u will get 150 balance.

But instead of that the fastag is for 250 and u will get 150 balance

And when i went to toll plaza office ot complain about the incident, the manager ring some one and acted like he was unaware and was saying complainant has photo with the guy on bike and umbrella is also there of paytm and said i am going there to see who that guy is.

This was his technique to give hint to that guy so he can move from there

So when we reached there at the spot with that manager that guy was disappeared and the other ne sitting next to him employ of airtel said some one was here with paytm umbrella now gone and i dont know who was he
But when we was urging with that paytm guys this airtel guy was supporting him.

And then the manager just left from there without even inquiring, he was just there to confirm that guy is gone.

So sir maam just calculate with a minimum amt
Original fees is 250 and they r charging 500, so 250 per vehicle is their profit in blackmoney so example if a tollpalaza is issuing 1000 fastag per day they are looting 250000 per day and if it is more than expected vehicle so just imagine how much they are looting a comman person
This is the problem of each and every toll plaza so plz look it this matter and arrest the frauds as soon as possible

Thanking you sir

Hello sir my name is Parvinder Singh. I work at Bachhwan Toll Plaza at NH344A near Balachaur, Punjab. This toll is Under Jay Singh Company. The FastTag scanners doesnot work properly. The officials are very partial between their own workers and local worers. They donot give us salary at fixed date. All total, this Toll Company works in a very unorganized way. Pleas e take some action to slove the problem locals and vehicle owners.
Thank You

This is to inform you that, I neeraj kapil is the resident of vill syar, po Darlaghat, Teh Arki, Distt Solan HP 171102. The NH 205 Road got damaged 3 months back. It was near about 50 feet patch, some workers came with sand and filled it. Now we the people of 2 villages are facing DUST, but in huge amount. So many complaints have been done but no solution is coming from them. Please take some action to it. Thank you. Neeraj kapil. [protected]